7715 results found

1. 100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?

   This is marked ad fixed in older bug reports, but it is still an issue in 2023.
   When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

   1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

   2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

   3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

   So currently, the only way for me to actually see the true size of the document I'm making is to zoom and measure with a ruler until it's accurate. With the first setting, 81% zoom is the actual size. With the second setting, 113% zoom is the actual size.

   When posting this to the community, a community expert recommended I report this as a bug, suggesting that Illustrator might just have detected the wrong monitor resolution.

   This is marked ad fixed in older bug reports, but it is still an issue in 2023.
   When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

   1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

   2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

   3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

   So currently, the only way for me to actually see the… more

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. Changing color doesn't work sometimes

   This bug goes long way back, as far as I remember using illustrator, both on PCs and Macs.

   Sometimes (usually in text objects, but not only), when I pick a different swatch to change an object's color, the color in the swatch palette changes, but the object's color remains the same.
   To resolve this, I have to choose "None" as the color, and then choose the color I want.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Illustrator fails to export all text into final pngs or jpegs

   I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.

4. The align tools don't work on rectangle in perspective plane

   In particular, the center align button in the align menu doesn't work correctly on a rectangle in a perspective plane. I notice that the bounding box does appear to be correct, but the shape is no longer align with its bounding box. Again, this problem only occurs with objects in a perspective plane. And yes, I am using the perspective selection tool to select the object.

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   0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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5. Illustrator is crashing all day long, for no reason

   Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes, when reopening no specific error message appears.

   Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes,… more

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6. Justification attribute to center text in Illustrator API

   Why do Justification to aiCenter and Align Center produce different results?
   Given myLabel string with at least one line break character in it, when I use JavaScript code like this...

   Set myFrame = textGroup.TextFrames.Add
   myFrame.TextRange.CharacterAttributes.Size = defaultFontSize
   myFrame.TextRange.CharacterAttributes.TextFont = appRef.TextFonts.Item(nameOfFont)
   myFrame.Contents = myLabel
   myFrame.Paragraphs(1).ParagraphAttributes.Justification = 2 ' aiCenter
   myFrame.Position = Array(myXPos, myYPos)

   ...the lines of text are not centered with respect to each other.

   Is there a way, using the JavaScript API, to achieve text-centering of multiple lines in a text frame?
   If not, I'd like to request a new paragraph attribute to the JavaScript API to accomplish this function. (The risk of fixing Justification is that it might break implementations that already use it.)

   Using Windows 10 Enterprise, and Illustrator 26.5.2.

   Why do Justification to aiCenter and Align Center produce different results?
   Given myLabel string with at least one line break character in it, when I use JavaScript code like this...

   Set myFrame = textGroup.TextFrames.Add
   myFrame.TextRange.CharacterAttributes.Size = defaultFontSize
   myFrame.TextRange.CharacterAttributes.TextFont = appRef.TextFonts.Item(nameOfFont)
   myFrame.Contents = myLabel
   myFrame.Paragraphs(1).ParagraphAttributes.Justification = 2 ' aiCenter
   myFrame.Position = Array(myXPos, myYPos)

   ...the lines of text are not centered with respect to each other.

   Is there a way, using the JavaScript API, to achieve text-centering of multiple lines in a text frame?
   If not, I'd like to request a new paragraph attribute to the JavaScript API to accomplish this function.… more

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7. Quotation marks with extra space in latest update? How to solve?

   Hello. In latest Illustrator version closing Quotation marks has unwanted extra space. Is there any solution to the problem?

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8. svg parse failure for valid arc command

   The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:

   A 0.50 0.50 -45.0 0 0 767.50 652.25

   If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.

   A 0.50 0.50 0.0 0 0 767.50 652.25

   I have attached four files (I had to add ".txt" to the SVG files for Uservoice to accept the upload):

   bus-error.svg.txt is the valid SVG file that is imported incorrectly.
   bus-error.png is a screen shot of how Illustrator 2023 views that file.

   bus-fixed.svg.txt is the valid SVG file that has that one tiny edit that makes it load correctly.
   bus-fixed.png is a screen shot of how illustrator 2023 views that file.

   The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:

   A 0.50 0.50 -45.0 0 0 767.50 652.25

   If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.

   A 0.50 0.50 0.0 0… more

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9. CC 2022 v.26.5.3以前で合成フォントを使用したAIファイルがCC 2023 v27.5で開きません

   OS: Windows11 Pro 22H2
   アプリのバージョン: Illustrator CC 2023 ver.27.5

   問題が発生したときに実行していた手順:
   Illustrator CC 2022 ver.26.5.3以前に合成フォントを使用して保存したAIファイルをIllustrator CC 2023 v27.5で開こうとしました。

   想定していた結果:
   過去に合成フォントを使用して保存したAIファイルが最新の環境でも問題なく開く状態

   実際の結果:
   ウィンドウのタイトルバーに「応答なし」と表示され、アプリケーションがフリーズするため、AIファイルを開くことができません。
   Adobe Illustrator 26 Settingsフォルダから27 Settingsフォルダへ合成フォントを移植しましたが、改善しませんでした。

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   7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Illustrator exports SVG with font set to ArialMT

    When we export artwork from Illustrator with text formatted with the Arial font, the SVG code has the font set to ArialMT (the old Postscript name). This generally isn't a problem unless the image is displayed on a system that does not have the ArialMT font installed.

    Short of changing the SVG code, is there anyway of preventing Illustrator from using the old Postscript name for the Arial font.

    It seems to be same with artwork created on MacOS and Windows.

    Inkscape does not have this problem.

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11. Selecting a shape selects multiple unrelated objects

    I'm trying to select a shape on my artboard and it automatically selects multiple objects even though they are not grouped or linked together in an way. Also, an object is getting selected even though I'm trying to click another object on the artboard. There seems to be some kind of margin around that object but it is just a shape that I created, no clip mask or anything of that sort was applied to the object. Is there a way to figure out what actions were applied to an object when clicked? If not, that could come handy.

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    1 comment  ·  Selection  ·  Delete…  ·  Admin →
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12. Can't delete swatch

    I have a random color swatch that appears in my Swatches palette every time I create a new document. It cannot be deleted. As far as I can tell, it is not being used anywhere. I can change it to a different color, but then if I try to delete it, it not only does not delete, but it changes back to the original color. Right now, it's some random shade of blue, but at other times it is a different color that persists. Here is a video: https://youtu.be/MVJKo4i0xfw

    macOS 13.3.1
    Illustrator 27.5

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13. Illustrator 2023 - 27.5 Arabic Right to left alignment issue

    Hi, I am using illustrate 2023 [27.5] / MacOS Ventura 13.3.1 - Mac mini M2 Pro. Here we are facing an issue in Arabic text alignment. As per your help, when we paste Arabic, it detects automatically the language and when we select the language alignment and orientation would change according to the language. But here, even if we select the above steps the orientation remains exactly like English. Older versions we had a manual text orientation [Right/ Left] tool on the bottom side of Paragraph settings box, now only "Hyphenate" is available. Attached screenshot of the same. In the screenshot you can see I have selected Adobe Arabic-regular and GE Dinky-regular font. I have set my language "Arabic" & using "Middle-Eastern & South-Asian Single-line composer. But full stop & bullet is aligned opposite, How does it solve? I HAVE ATTACHED A SCREENSHOT REGARDING THE ACTUAL RESULT VS. EXPECTED RESULT

    Hi, I am using illustrate 2023 [27.5] / MacOS Ventura 13.3.1 - Mac mini M2 Pro. Here we are facing an issue in Arabic text alignment. As per your help, when we paste Arabic, it detects automatically the language and when we select the language alignment and orientation would change according to the language. But here, even if we select the above steps the orientation remains exactly like English. Older versions we had a manual text orientation [Right/ Left] tool on the bottom side of Paragraph settings box, now only "Hyphenate" is available. Attached screenshot of the same. In the… more

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14. [ExtendScript] RasterItem.colorize() does not accept SpotColor via script, but does via UI.

    MacOS 13.3.1, Adobe Illustrator 27.4.1

    The colorize() method of RasterItem doesn't accept a SpotColor via scripting, but can do via the UI, so there is no technical reason I can see why this it the case. It may be a simple bug. Also there is a workaround by using defaultFillColor which does apply a SpotColor to a RasterItem.

    Steps to reproduce:
    1. Start with document containing a bitmap (colourable) RasterItem and a SpotColor swatch.
    2. script: (adjust the swatch index to match your SpotColor swatch index)

    
    app.activeDocument.rasterItems[0].colorize(app.activeDocument.swatches[4].color);
    
    

    Expected result: colorizes the RasterItem.
    Actual result: does nothing.

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15. Version History Panel not displaying any content (previous versions, bookmarked, etc.)

    Problem:
    Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.

    My setup:
    Macbook Pro M1, OS Ventura 13.3.1
    Adobe Illustrator 27.4.1

    What I've tried to do:
    - Restart Creative Cloud and Macbook
    - Create and save a new .aic file

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This issue has been resolved.

16. 「レビュー用に共有」で塗りがネガポジ反転する。

    「レビュー用に共有」をしたときリンク先で表示されるドキュメントの塗りや線の色がネガポジ反転してしまいました。
    色々と試してみたところ、カラー絵文字フォントが原因のようで、アウトライン化したら正しく表示されるようになりました。
    アウトライン化前とアウトライン化後のファイルを共有しておきます。
    （正しい塗りの色は青です）

    こちらはリリース版（27.4.1)、プレリリース版（27.6）どちらも再現しました（Mac OS、Ventura）。
    Windows11のリリース版も同様です。
    いずれもブラウザはChrome。MacはSafariでも試しました。

    （OL前）
    https://assets.adobe.com/id/urn:aaid:sc:AP:732874d8-0430-4c13-9192-d37ab593bccc?view=published

    （OL後）
    https://assets.adobe.com/id/urn:aaid:sc:AP:ed7bc20e-22f2-4ef3-b6ec-b644ddc126d7?view=published

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17. join tool crash

    Join Tool Complete Crash!

    It happened twice and the second time around the recovery file was lost! Everything done to that point was lost! It's so irritating I can't believe it!

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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18. I can't scale objects, neither with basic arrow tool, it feels like this one is the same of the white arrow.

    I can't scale objects, neither with basic arrow tool. It feels like it's the same of the white arrow. I tried changing area's work, illustrator version, but nothing happens. It just doesn't work, shift + click doesn't scale any object, nothing happens when i click on the angle, it only shows me the anchor points just like the white arrow...

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got solved by enabling the bounding box back: View > Show Bounding Box (Cmd/Ctrl+Shift+B)

19. Slow opening of Illustrator.

    I have had the following problem for a few years now (therefore different versions of Illustrator, let's say from 2020-2023).

    When I start Illustrator, opening the first (I specify the first) document that is an Empty table or an already existing document that Ai takes an exaggerated amount of time! Then, after this step, the other documents are opened in normal times.
    This happens to me from different versions of the software, and it also happens if I close the software and restart it to open a document, or if I start Ai after restarting my computer.

    the hardware is the same. It's not brand new but it's not slow either.
    windows 10 x64, i7 4.0 ghz serie 4000, 32gb RAM and ultra-fast M.2 hard drive.

    Help me.

    I have had the following problem for a few years now (therefore different versions of Illustrator, let's say from 2020-2023).

    When I start Illustrator, opening the first (I specify the first) document that is an Empty table or an already existing document that Ai takes an exaggerated amount of time! Then, after this step, the other documents are opened in normal times.
    This happens to me from different versions of the software, and it also happens if I close the software and restart it to open a document, or if I start Ai after restarting my computer.

    the hardware is… more

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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20. File adding images unnecassarily in file

    When i reopen a file, illustrator has duplicated and randomly placed (and sized) images from within the file or even doubled the link that was in place. It adds an additional image for each link in the file and also asks them to be relinked! Very frustrating having to look through and clean up the file.

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    5 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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