Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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Cannot Scale Images or Text
As I'm illustrating on Illustrator, I cannot scale images or text suddenly. I would uninstall and re-install the program to get rid of the bug, but it keep returning randomly. I do not hit or click on any key or button to make this happen. Every time is comes back on its own unprovoked.
It happens on both my work and home macbook.
A text box, for example would be too small for the copy inside it, but I cannot expand the box because the box seems to be frozen in its exact shape.
I can drag the box anywhere…2 votes -
Keyboard shortcut for Offset path changes automatically
I use offset path a lot in my work, so I have set a keyboard shortcut for it. cmd+shft+Å. This has worked always, until now.
Now I cant even see the Obejct - Path - Offset path in keyboard shortcut setting panel. Still I see that this function has a shortcut, but not the one I have set. See pictures.
Now I noticed, that system changes the keyboard setting that i've made to Effect - Path - Offset path.
Is thee a way around, or is this something that I'll need to wait to be fixed?
2 votes -
making postscript file
i working with illustrator from cs4 and cs5.
in cs5 version of illustrator when i print my artwork to a postscript file with the generic post script driver, the default path for saving file was the path of saved current document or latest saved location, and that was very good and time saver for me.
but in CS6 and later versions, the default location for save file is "this pc" or my computer ...
and this is very time vested process.
with the best regards.
thank you2 votes -
Line Segment tool not workin, unable to access
Line Segment tool not workin, unable to access
2 votes -
recent mojave update 10.14.3 causing odd illustrator behavior?
1) osx 10.14.3
2) basic illustrator usage
3) ""
4) basic commands not being fulfilled, eventual crashrecently illustrator has stopped functioning correctly for me. i realized that within the last week i upgraded from mojave 10.14.2 to 10.14.3 and that illustrator has been malfunctioning for me around the same time as i updated. i've tried trashing prefs, uninstalling illustrator and reinstalling and then trashing prefs again after still not working, uninstalling entire adobe creative cloud and reinstalling, it still won't work. some of the odd behavior is reminiscent of issues pertaining to gpu ive read on the forums so…
2 votes -
Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter
Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter - I can print to a HP Color LaserJet MFP M477fdw just fine. If I don't get the Error then the program crashes.
Using Windows 10 on 64-bit PC.2 votes -
Legacy blur lost when pasting into a new document.
An object with a legacy blur loses it's setting when copying and pasting into a new document. The blur is still listed in appearance, but there is no value and effectively no blur.
2 votes -
Video Rulers not correct (and useless ;-)
While I don't really need the Video Rulers , they do not seem to work well. (Rulers are a quite skeuomorphic tool anyway, since with Ai we can place everything numerically)
The horizontal axis does not reflect the horizontal pixelnumbers, illustrated in the screenshot, where a 1920 wide artboard is shown to have 1440 pixels in the width by the ruler. Maybe due to some non square pixel setting. Confusing and unneeded?
2 votes -
Smart Guides - Center point not usable
When Smart Guides are enabled, the Center point of an object is shown, when hovered over the edges of the object, but it disappears (and doesn't snap) when trying to hover over the Center point itself.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine
Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine although I've had trouble with Acrobat as well
2 votes -
Crash illustrator
MacOS Mojave 10.14.2 3,2 Ghz i5/ 24 GB
Illustrator crasht (blijft hangen) bij het opslaan van een nieuw document.2 votes -
Releasing Layer Mask issues, Window placement
Sorry—forgot to give you my system last time: Mac OS 10.12.6, AI 23.0.1
1) When I create a layer mask that includes clipping masks within, there are problems releasing the layer mask.
a) using the Layers panel Make/Release Button releases some of the clipping masks within. (see attached movie)
b) Using the Properties panel button and/or the Object> Mask> release will appear to do nothing, but is a redraw issue requiring View> Outline/View>Preview toggle.2) when I startup Illustrator without the application frame it often misplaces my document so it's tucked behind the tools panel —sometime it is where it…
2 votes -
tool tips pop up
Using windows 10 on dell xps15. tool tips pop up appears and then i cant make it go away.. i've disabled the tool tips in the preferences menu but it hasnt made any difference. Is this a bug or something to do with my system?
2 votes -
Unable to select individual anchor point to move
I was trying to fill a shape with an object but can't select and move individual points to create the custom shape i'm looking to make. It just moves everything even if I have the other layers locked
2 votes -
SVG Export issue
When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.
And sometimes the export delete the main file (.ai), I don't know why.
Illustrator Version 23.0.1 | macOS Mojave 10.14.2
2 votes -
Illustrator CC 2019 spots not changing to CMYK
Mojave 10.14 I just updated to Illustrator CC 2019 and when I try and convert a spot colour to process it wouldn't enable when I click OK -
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Type on Path Issue
After I apply type on a path (circle) the circle isn't a circle anymore.
Circle without type on a path: Same height, Same width.
Circle with type on a path: Different height, Different width.I never had that issue before, after i apply text on a path (circle) the circle has still the same height & width values, why not now?
Please update adobe illustrator in January 2019
2 votes -
Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
Text block is now a group with a raster image for the drop shadow. I have to reapply the drop shadow in order to correctly edit the text block.2 votes -
Text edits have no undo, do not trigger file as updated
When editing a block of text. Back delete key does not work and forward delete key deletes from start of block instead of cursor/insertion point. Text has to be highlighted to be deleted. Undo for deleted text is unavailable. Document does not indicate any changes and can be closed without a save dialog and thus losing edits.
2 votes -
SVG Exports Incorrectly - messes up art work
I have drawn a simple oval that exports correctly.
I then made 20 copies, and it exports as SVG correctly.
I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.
2 votes
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