Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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Uninstalling old version breaks windows preview handler for new version.
When uninstalling an older version of illustrator, the windows preview handler for AI files gets removed such that it no longer functions for newer versions of illustrator that are already installed. The only resolution is to uninstall the newer version and reinstall which can be a pain, or manually modify the registry entries to assign the PDF handler to AI files.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Freeform gradient lighter at edges
Windows 10 running Illustrator 23.0.1.
Created 2 colour swatches - light blue and dark blue.
Applied a freeform gradient using the 2 swatch colours.
Created a solid fill object underneath with the light blue swatch.
The freeform gradient's light blue doesn't match the solid light blue; the gradient is lighter.2 votes -
Rendered text doesn't match its edges or its true state visible in Outline mode
Text content differs from edges and "path preview" (Cmd Y) to print preview (or GPU).
In my example, the word "Optipro" appears at the GPU Preview and disappears when I use the Cmd Y preview.2 votesI could not understand much looking at the screenshots.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Selection tool moves objects in steps when using mouse
In CC2018 I could move my objects either in steps (arrows), big steps (Shift+arrows) or with precision using the mouse.
Now in CC2019 if I move something with the mouse it emulates the arrow keys movement, I'm talking about Twitch Badges (72x72 px) so It's a heavy issue for me, when working on big documents like 1080p this problem is barely noticeable2 votesMost probably you have View > Snap to Grid option checked, or Snap to Pixel.
Please comment back if it still a problem.
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Freeform gradients color stops were altered after crash
Running Mac OS High Sierra and Illustrator CC2019.
While editing one shape with a freeform gradient, Illustrator crashed. Document had been saved prior to the edits. When opening the recovered file, all objects using that freeform gradient had all their color stops altered. Instead of dark brown, med brown and yellow, color stops were changed to use Registration, an unnamed brown and an unnamed pale color. None of those colors matched what had been used prior to the crash. Had to manually go back and redo the freeform gradient.
This feature is going to be really useful but you have…2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cursor disapears when against text frame
Cursor can not be seen when at the beginning of a sentence as it blends in with text box. Please make text cursor larger/wider.
2 votes -
Mad Color (Colour)
Colours are altered opening older files. The colour (color) settings are completely wrong—the idropper doesn't select properly. I tried to do a screen grab to get a sample from it but all the colours fade. The screen grab brought into illustrator then screen grabbed again fades all the colours again!!!! This doesn't happen if I screen grab anywhere else.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Saving an EPS file hangs Illustrator
When I save a file to EPS, Illustrator either takes forever to save it or hangs and I have to kill it and restart. Saving to an AI file isn't a problem.
2 votes -
Pathfinder Actions not properly saving in Illustrator CC 2019
Every time after I close and open Illustrator I have to edit my actions all over again. I've set all Pathfinder options to expand when being performed. They work while I'm in the session, when I open the software the next day I have to re-set them to do the same, otherwise they all act as if they're Unite and don't even perform the proper action. I've moved them out of the default folder and into a custom folder - still keep doing that. Slows down work a lot.
2 votes -
save for web image has missing data / missing layer
save for web image has missing data / missing layer
2 votes -
Illustrator freezes with creating new document
A few times when I opened the new Illustrator 2019 on Mac, Mojave, it freezes and is still buggy after the latest update. When I open Illustrator after quitting the application, or even the first time after restart, it literally gets stuck on either the home screen, but also when I choose "new file" from the home screen's quick create section. A new file will open, but I can't do anything. The Interface freezes and I have to "force quit" Illustrator.
2 votes -
Transform tool not scaling proportionately.
Version CC 23
OSX High Sierra 10.13.6
When entering values into the transform palette to scale a group containing objects with a guassian blur or feather effect, the result is not proportional as intended. The group gets squashed a bit. When the objects with the effects are removed the group will scale proportionately.2 votes -
Crash on "Missing Font" screen
Illustrator app will become unresponsive or non-functional at all, when there's a missing font window. and the missing font window is just blank, without anything. The only option is to go to my Windows task manager and close it by forcing quitting. This is latest version of Illustrator x86 app for Windows 10.
2 votes -
Workspace on start up gathers to home screen instead of second screen!
Saved custom Workspace on start up gathers to home screen instead of second screen! This has only happened since the release of Illustrator 2019 - which has been the buggiest illustrator I've dealt with - horrible results to simple functionality that has never had problems in the past. very disappointed.
2 votes -
Fonts issue
Illustrator often hangs on large documents. The same document outlined opens fast with no issues. There is something going on with fonts in 23.0.1 - Photoshop also has problems with fonts. I'm on a Windows 10 Pro.
2 votes -
Illustrator Bug - sometimes the fill color show at different location although actual shape is not.
sometimes the fill color show at different location although actual shape is not.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Art file and screen?
When i open a art file the screen is black and the art work is locked?!
2 votes -
Batch exporting ai>psd does not work in latest Illustrator update.
Batch exporting does not work in latest update. The images appear to process, and as each image is processed, there is a message that a photoshop file is being created. However, the end result files are the same ai files that I began with. Using Mac OS 10.14.
2 votes -
Gradient mesh points and handles dissapearing
Illustrator 23.0.1 Windows 10
Points and handles of gradient meshes sometimes disappear if i draw a another object, like a rectangle, near or over them.
Points stay selectable but are not highlighted. If I move them with the Keyboard, they reappear!
2 votes -
When I export as png, application crashes
Adobe version: 22.1, OS: Windows 10 (the adobe application is on a virtual desktop for security reasons.)
From the last 2 weeks, I have not been able to export to png. This was never an issue until recently. I get a prompt for export for multiple screens. I've tried exporting it in multiple dpi (72, 192, and 300). This also crashes. I've tried choosing a single asset and exporting selection. This also results in a crash.
Please help me find a solution.
Thanks,
Lubna.2 votes
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