1143 results found

1. Saving error Adobe Illustrator 2020 [24.0.1]

   When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

   Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

   If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go through the same issue all over again.

   This happens multiple time throughout the day on any ai file I'm working on.

   .tmp files just keep piling up until I delete them.

   Could this be a compatibility issue if I am still using MacOS Mojave 10.14.6 and Adobe Illustrator 2020 [24.0.1]

   When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

   Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

   If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go… more

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2. File size growing increasing bloating

   Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

   As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

   This is a huge problem; the project file I’m currently working on, though modest in complexity (75k points, only a few effects going on) compared to other files I work on, has grown to over 130MB when I’d expect it to be around 20MB. Each time save the file, even to remove parts of the picture, it adds MBs to the file size. It’s currently taking 30 seconds to save. It has ceased to be usable.

   Things I’ve tested in an attempt to resolve the issue:
   • Uninstalling plugins
   • Reinstalling illustrator
   • Testing files on 3 other PCs around the office (they all have the same issue)
   • Deleting all objects with effects of all sorts
   • Expanding artwork
   • Deleting symbols, graphic styles, swatches etc
   • Vector First Aid, removing points, unnecessary groups, masks etc. (before I tried uninstalling plugins obviously)
   • changing colour mode
   • 300dpi > 72dpi raster effects

   None of that helped.

   I also tried making a small file and adding text and paths, then saving and moving objects and re-saving; the file starts small but grows with each save. The larger the file size becomes, the more the file size grows, regardless of the artwork complexity.

   The ONLY thing reduces the file size back to normal is saving in CS6 format.

   Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

   As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

   This is a huge problem; the project file I’m currently working on, though modest in complexity (75k… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Pantone or other book colors in a CMYK document look fine in Overprint preview mode but get exported to an RGB images as dull

   When we add a Pantone or a different book color into a CMYK document, we can see how it looks 'for real' when we enable Overprint mode — all fair.

   Then we would need to share this image with a client, so we export an RGB image... and this image shows out vivid book color as a dull-and converted-to-CMYK-and-then-to-RGB color — which is not what we have in mind.

   This is a bug, honestly, I think, but also a request — we need to be able to export images as we see them in Overprint Preview mode... Ai respect overprints (there was a problem with that: http://illustrator.uservoice.com/forums/333657/suggestions/37832167), but not fully when it comes to book colors.

   The only way to workaround is to temporarily switch the document’s color mode into RGB (and not to forget to undo this later).

   When we add a Pantone or a different book color into a CMYK document, we can see how it looks 'for real' when we enable Overprint mode — all fair.

   Then we would need to share this image with a client, so we export an RGB image... and this image shows out vivid book color as a dull-and converted-to-CMYK-and-then-to-RGB color — which is not what we have in mind.

   This is a bug, honestly, I think, but also a request — we need to be able to export images as we see them in Overprint Preview mode... Ai respect overprints… more

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4. Export As SVG - incorrect size

   I compared the results of the "Save As SVG" and "Export As SVG" commands.
   I found that the "Export" option often produces incorrect sizes, especially with patterns containing a lot of fine details.

   The decimal point settings are the same in both cases.

   Adobe Illustrator 28.2

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5. PDF files made on large artboards get downscaled incorrectly.

   When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

   In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

   I then export the PDF saying it should downsample images to 300 DPI.

   Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that it became really pixelated due to it being effectively 30 DPI instead of 300 now.

   I propose that the downsampling feature should take large artboards into account, and make sure that images remain 300 DPI after the PDF export.

   When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

   In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

   I then export the PDF saying it should downsample images to 300 DPI.

   Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that… more

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6. 'Share a review link to your file' advertisement dialog still pops when disabled

   Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
   I would like to see it go away forever.

   It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

   Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud Storage per user to remember this choice. UV has a lot of request about you finally learn to sync settings, but do at least just that now.

   Also — the shady and dirty UX pattern when you hide the Don’t Show checkbox within a button. A button that does not look like a dropdown should never work as one. This approach doesn’t increase trust, it repulse.

   Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
   I would like to see it go away forever.

   It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

   Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud… more

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7. Editing Adobe PDF Presets crashes Illustrator

   When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.

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8. Please allow fill="currentcolor" to be set for SVGs

   It is still necessary to open (hundreds of) SVG icons individually with a text editor to set their fill colour to current. This is quite an impediment. I would also like to set classes or styles to be exported with the SVG.
   Thanks!

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9. 制作したデータを保存する際に、拡張子まで選択される。

   Macbook Pro（15-inch.2016）マジック ツールバー搭載モデル
   macOS Catalina 10.15.3

   Illustrator2020／Photoshop2020
   制作データを保存しようとすると、ファイル名だけでなく、毎回必ず拡張子まで選択されます。
   「別名で保存」「複製を保存」問わず、毎回必ず拡張子まで選択される為、ファイル名を変更しようとすると拡張子まで消えてしまいます。
   その都度ファイル名を選択し直してから保存していますが、煩わしくてしかたありません。
   この症状はIllustratorだけでなく、Photoshopでも同じ現象が起こります。
   他のアプリケーションでは、データを保存する際このような症状は出ません。
   解決方法を教えてください。

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10. Placing/opening/importing DXF broken in Illustrator 2021

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF come in as a blank page.

    1. Windows Version 10,Adobe Illustrator V25.0
    2. Placing DXF into AI dosuments
    3. Used to work fine in previous version
    4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF… more
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11. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Files missing text elements when opening in illustrator.

    Illustrator CC 24.0.1 windows.
    when i open files i recently saved they are missing half of the text elements.
    I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

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13. Adobe® Illustrator® File that was saved without PDF Content.

    Mac High Sierra
    10.13.6 (17G8037)
    2.5 GHz Intel Core i7

    can't save pdf file from AI 2020 the following shows up, see attachment please let me know whats going on ASAP.

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14. pdf cannot be displayed

    Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
    Thanks!

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15. png file blurry after exporting file

    my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

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16. empty progress dialog

    BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

    Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

    Mac Powerbook touchbar
    MacOS Mojave 10.14.3
    Illustrator 23.0.2

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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

17. Cannot place images. Just updated to latest version

    Totally fails to place any image.

    I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.

    Macbook Pro mid-2015

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Incorrect stroke-width on Import of SVG

    I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:

    https://github.com/bpopp/svgtransform/

    There's also a more in-depth description of this bug.

    7 votes

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19. Open file that is already open deletes unsaved changes without prompt

    If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

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20. SVG export for screens distorted

    Vectors getting quite distorted creating SVGs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export SVGs from there, not ideal at all.

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    Added To Backlog  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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