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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Sizing bug of objects with corner radius

    Create a rectangle 25mm x 25mm.
    Change corner radius to 1mm.
    Rotate the rectangle 45 degrees.
    Try to change the with or height to 25mm in the transform palette.
    You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
    Illustrator 24.3 MacOS verion.
    It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.

    5 votes

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  2. Current bugs that are making it nearly impossible to get work done

    As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

    AI 24.2 (June 2020)
    MacBook Pro 16"
    2.6 GHz 6-Core Intel Core i7
    32 GB
    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB
    1 TB internal SSD, with 2…

    5 votes

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  3. Creation and modified date become the same on illustrator files 2020 cc

    The creation date on illustrator files changes when the file is modified - I need to see creation date for accurate search and timings
    24.1.3version
    It has been reported previously but I cant find the post.

    5 votes

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  4. Allow to isolate a compound path when only a part of it is selected

    Since we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
    Try this:
    1. Create compounds path/shape — like a torus
    2. Use Direct/Group Selection tool to select only the inner circle if your torus
    3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.

    This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
    Also, I think that Ai should be able to…

    5 votes

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  5. Zero-height marquee

    Please study the GIF attached.

    1. I want to select an edge of the yellow-beige path
    2. I grab Direct selection tool and drag a frame over the edge — OK
    3. I make it faster — still OK
    4. I make it with my usual speed and get the marquee that has 0 height. It happens with me all the time! I don't fake it, I just automatically try to drag the less tall frame as possible, because sometimes I need to select quite a tiny segment. And when it happens — Illustrator selects nothing.

    Well, this is wrong.
    If you draw a…

    5 votes

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  6. Ghost element sneaks in my groups

    Hi!!

    I encounter a bug in Illustrator. You will find the description below but also a video that explains a lot better what I am trying to say.
    1) OS: Windows
    Version: 10.0
    System Architecture: x64
    Illustrator version: 24.1.2

    2) When I just try to select a group from the active window.
    3) I expect to only select element from this group
    4) Somehow there is a ghost element that I can see alone when I unselect my group. This ghost stays there and mess up my resizing then..

    5 votes

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  7. In-app tutorials not opening

    I am using Adobe Illustrator 2020 24.1.2 that I downloaded from Adobe Creative Cloud Desktop.

    I am operating on a Microsoft Windows 10 Home version 10.0.18363.

    I opened the app and clicked on the in-app tutorials available in the Learn section. The tutorials that opens in browsers open just fine, it is only the in-app tutorials that do not respond in any way when clicked on.

    I expected the in-app tutorial to open and show a step-by-step tutorial by opening a new project, similar to the in-app tutorials in other Adobe apps (Premiere Pro, Photoshop, etc.).

    The actual result was…

    5 votes

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  8. White pixel line around shapes

    Ever since Appearance was introduced, my artwork on screen suffers from a white pixel line around shapes. Seems a rendering problem: the line is not actually existing - zooming in does not make it thicker, it's always one pixel. Tried switching GPU off and on. No difference.
    The appearance of the black shape: Fill is black, Stroke is None.

    5 votes

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  9. (signo precaución) No se pudo leer el archivo debido a un error

    Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

    Lo peor es que no solo me pasa con AI, también con PSD

    5 votes

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  10. Illustrator freezes - must close using Task Manager

    Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

    5 votes

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  11. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes

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  12. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    5 votes

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  13. Crashing repeatedly 26.4.1

    Since the update to Illustrator v 26.4.1 there have been repeated crashes.
    Crashes creating new document from template
    Crashing when copying and pasting objects into Illustrator and crashing when working in the document. Only using basic shapes, although some shapes do have legacy 3D effects on them.
    Windows 10 Enterprise Intel (R), Xeon(R) E-2276M CPU 2.80GHz 2.81 GHz RAM: 42.0 GB 64-bit OS, x64-based processor

    4 votes

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  14. While shift-dragging objects green plus appears and picture clipping file is created.

    This issue is intermittent, but when shift-dragging an object in order to maintain vertical or horizontal position during movement, a green plus will appear next to the cursor and upon release, the object will snap back to its original position and refuse to be moved until you use the Cmd+Shft+B shortcut, which seems to clear it temporarily. However, if after that green plus appears you drag your cursor off-window to the desktop, a macOS picture clipping file is created. I have been unable to locate any settings for adjusting the behavior of mac's legacy clipping feature, so I'm hoping this…

    4 votes

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  15. Bounding box does not get updated when 'Use Preview Bounds' is toggled

    1. Create a circle.
    2. Apply a large Outside stroke to it
    3. Make sure you have bounding box turned on in View menu
    4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
    5. Toggle Use Preview Bounds option, commit changes

    The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

    However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide…

    4 votes

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  16. long anchor point curve when zoomed in

    Windows 10
    25.3.1

    I used the Object > Expand on a stroke path I created
    When I zoom in to like 12750% or more, I see this long pen line that doesn't connect to the next anchor point, but when I zoom out it disappears like it was never there.
    It's nothing much, but it is annoying to keep seeing when I work.

    4 votes

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  17. 表示拡大時にグレーアウトする

    macOS Catalina 10.15.7
    Mac mini (2018)
    CPU/Intel Core i5 3GHz
    メモリ/16 GB 2667 MHz DDR4
    Intel UHD Graphics 630 1536 MB
    Adobe illustrator 2021(25.3.1)

    GPUレンダリングはOFF

    画面表示を拡大時(拡大率はまちまち)にグレーアウトする。
    縮小していくと、グレーアウトは直ります。
    会社の同じ環境の人も、同じ現象が起こっています。

    4 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。

    ・使用マシンが Intel Mac
    ・環境設定の GPU パフォーマンスが無効
    ・複数ドキュメントを開いている
    ・開いている2番目以降のドキュメントで 1200% 以上にズームする

    上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
    また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
    この現象は、M1 Mac(M1 ネイティブ、および Rosetta 起動)では再現しません。

    今後、詳細な検証作業を行います。
    情報のアップデートがありましたら、こちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム

  18. Color settings Reversing to default

    AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.

    This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1

    4 votes

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  19. AI2Key plugin not showing when exporting

    Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

    The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible…

    4 votes

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  20. this document has been modified outside of illustrator

    We keep getting this message error.

    "this document has been modified outside of illustrator"

    4 votes

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