340 results found

1. Scaling an illustration with grouped guides, the guides do not scale

   Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used to agree with me and allowed this special behavior to happen. But recent updates have removed that feature. And, as a result it has rendered all previous master artworks for various clients obsolete.

   Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used… more

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2. Artboard size not working

   Hi,
   Having issues with artboards, including some listed earlier. Today's new issue:

   Created an artboard 490px x 490px. Instead the artboard size is 490px x 489.6px.

   Try to resize artboard, but the action doesn't take. See video.

   Illustrator CC 2018 20.0.1

   Thanks,
   Carla

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. Selected object in locked layer

   Objects remain selected when I move them into a non-visible group/layer and lock the group/layer. It is not possible to deselect the object until you unlock and make visible the group. So far I've been able to recreate the problem every time I've tried.

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4. Line breaks can be included in artboard names, causing errors

   I'm using Illustrator 26.0.2 on Mac OS Catalina.

   I often copy titles from the art and paste them into the artboard name box. If the copied title has a line break in it, the line break character will exist within the artboard name, but will not display. (You can tell it's there when moving the cursor via the arrow key, because the cursor will not move when passing the line break character.)

   If there is a line break character in an artboard name and you attempt to export the artboard, you will get a generic error. ("Unable to export the following files:" followed by a list of the artboards that didn't export. Again, here the artboard name doesn't actually show the line break.)

   Please fix so that pasting into the artboard name box strips out any invalid characters (e.g. line break).

   I'm using Illustrator 26.0.2 on Mac OS Catalina.

   I often copy titles from the art and paste them into the artboard name box. If the copied title has a line break in it, the line break character will exist within the artboard name, but will not display. (You can tell it's there when moving the cursor via the arrow key, because the cursor will not move when passing the line break character.)

   If there is a line break character in an artboard name and you attempt to export the artboard, you will get a generic error. ("Unable to export the… more

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5. Please Select a Key in Current Document

   When I attempt to align an object to a key object, I get an error stating Please select a Key in Current Document.

   I only have one file open containing one artboard.

   I've attempted to move the object I want aligned inside the artboard area as well and still get the same error.

   I've attached a screenshot for reference.

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6. There is not enough memory available to process the appearance of an object

   Mac os MOjave
   Processor 3.1 Ghz Intel Core i7
   Memory 8gb
   Graphics Intel Iris Graphics 6100 1526 MB

   Illustrator 23.0.4

   I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for this? Thank you.

   Mac os MOjave
   Processor 3.1 Ghz Intel Core i7
   Memory 8gb
   Graphics Intel Iris Graphics 6100 1526 MB

   Illustrator 23.0.4

   I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for… more

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7. Why can't I select and deslect multiple layers with shift& alt anymore?

   Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

   Does anyone know how to solve this because I can't work this way.
   I already restarted, did an extra update, nothing seems to help.

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8. Files preview sticks after opening multiple documents

   After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

   Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

   I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

   I am running version 23.0.3 CC, on a Macbook Pro (Late 2013) - OS Mojave 10.14.3 - 16GB RAM, NVIDIA GT750M, Intel Core i7 2.3 Ghz.

   After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

   Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

   I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

   I am running… more

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9. Paste on All Artboards Not Working

   I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   It is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
   Please contact support if it is not the case – https://helpx.adobe.com/support.html

10. "File --> New" or "Ctrl+N" fails to create new file in Illustrator 22.0.1 (64-bit)

    After opening Illustrator, I'm only able to open existing files. Trying to create a new file by clicking "File --> New" in the menu, or clicking "Ctrl+N" results in a brief pause, but no new artboard or new file appears.

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11. Can't Delete Empty Artboards

    I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

12. Graphics glitch

    I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics

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13. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Entering a range value in PDF Import Options dialog doesn’t enable the range option

    Recently Illustrator added an option to import a previewed page from PDF Import Options dialog.

    However, when we enter a range value in the input field below, we expect the Range field to get activated, and get the range imported. Illustrator doesn’t do it, and we get the previewed page imported instead, ignoring the entered data.

    So now this dialog is broken the other way.

    What’s interesting — InDesign does not allow to enter the range value unless we pick the option... and this is a shared behavior actually, Ai indeed disables secondary controls for a disabled option — we can see it, example given, in Preferences > Clipboard Handling section, for AICB option (screenshot attached).

    So in this case the team hacked the dialog, so a user can enter a value without making an additional click, I suppose.

    And this hack works once, as shown in the second GIF: if we choose the Range option specifically, but then enable Previewed Page or All, the Range field gets disabled.

    I like we can enter the value instantly, but don’t like it means nothing.
    If you decided to make it this way, make it work in full, please.

    Recently Illustrator added an option to import a previewed page from PDF Import Options dialog.

    However, when we enter a range value in the input field below, we expect the Range field to get activated, and get the range imported. Illustrator doesn’t do it, and we get the previewed page imported instead, ignoring the entered data.

    So now this dialog is broken the other way.

    What’s interesting — InDesign does not allow to enter the range value unless we pick the option... and this is a shared behavior actually, Ai indeed disables secondary controls for a disabled option — we… more

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15. Illustrator keeps stealing focus when opening documents in background...

    When selecting a lot of files in windows and then opening them in AI, for every document that opens, AI takes the focus away from whatever I am doing in the background. This is very annoying. Please fix.

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16. 大きなキャンパス時にピクセルビューにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまう

    1. M1 Mac mini OS 12.1 / Illustrator 26.0.2

    2. 手順
       大きなキャンパスでデータを作成
       既存デザインデータを貼り付け
       ピクセルビューで作業
       ピクセル吸着モードで作業
       キーボードのカーソルキーの左を押す

    3. 想定していた結果
       環境設定では0.2pxに設定されているので、
       1pxづつオブジェクトが移動するはずですが、10pxづつ動いてしまうようです。

    大きなキャンパス時にピクセルビュー+ピクセル吸着モードにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまうようです。

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告内容の現象は、表示メニューの「ピクセルにスナップ」がトリガーになっているようです。

    macOS と Windows 両方で再現しました。

    修正などの開発進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

17. Cannot open cloud documents on another device

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).
    This happens with the simplest and smallest of files, so I do not believe it's an upload time issue - this doesn't just relate to a new file either.
    Once saved the files show up in the cloud on both devices but are only available to open on the device they were last worked on.

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).… more

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18. Offset Path value in Large canvas becomes smaller ten times when the effect is used again

    When using a large canvas and doing an Offset path, if I offset a path by say 5mm, the next time I use the tool only 0.5mm shows in the dialog box. Not a big issue, but an error nonetheless.

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19. New document size - selection problem

    When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

    You have to use backspace - incredibly irritating. Please fix.

    4 votes

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

20. shift does not create square artboard, but uses previous proportions

    illustrator 2020 - 24.2.3
    mac os catalina 10.15.6

    in the newest version of illustrator, creating a new artboard while pressing shift just creates an artboard at the same dimensions as the previous one, rather than as a square. having to take the extra steps to manually type in exact square dimensions is a real time suck when i have to create many different sizes on one document. there should be a way to get that old setting back!

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