Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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No existing idea results
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8093 results found
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Keyboard shortcut for "Navigate to Next Document" stopped working on MacOS
With the latest update to Illustrator 27.2, I've found the "Navigate to Next Document" keyboard shortcut to have stopped working. I have checked the Keyboard Shortcuts tool and verified that it remains as "Illustrator Defaults" and it is set to ⌘`. In fact none of the related shortcuts work.
To be sure, I've tried a different keyboard with the same result and the shortcut does continue to work in other applications (as it is the default shortcut on macOS to cycle around documents.)
macOS 13.1
MacBoook Air (M1, 2020)3 votes -
Illustrator 2023 often force close when drawing with the pencil tool
Illustrator 2023 version 27.2 freezes when I try to draw using the pencil tool for about 5-10 minutes with a pen tablet, and then immediately force close itself. and this keeps repeating several times and I even tried restarting my PC, changing the graphics performance for the Illustrator app to "High Performance", updating the latest drivers and software. but the problem is still not resolved.
I really need your help for this issue so that it can be resolved quickly. very annoying when I'm working and suddenly force close by itself.
additional information I use hardware: CPU AMD Ryzen 5 5600X, RAM 32GB DDR4, SSD NVMe M.2 500GB, Nvidia RTX 3060 Ti, be quiet 700w PSU, Windows 11 Pro 22H2 22621.963.
Illustrator 2023 version 27.2 freezes when I try to draw using the pencil tool for about 5-10 minutes with a pen tablet, and then immediately force close itself. and this keeps repeating several times and I even tried restarting my PC, changing the graphics performance for the Illustrator app to "High Performance", updating the latest drivers and software. but the problem is still not resolved.
I really need your help for this issue so that it can be resolved quickly. very annoying when I'm working and suddenly force close by itself.
additional information I use hardware: CPU AMD Ryzen 5…
3 votes -
Bug: dragging global swatch to the “plus” button doesn’t work as expected
MacOS 12.6.2
Illustrator 27.1.1To replicate the issue:
Create a group of swatches and put a global swatch inside the group.
Drag this swatch to the [+] button to create a duplicate.
The actual result: A new global swatch is created outside the group with “Original Name copy” name while the original swatch is also renamed to the same name. Changing one of those swatches also changes the other, they act as one swatch.
Expected result: the same as when you alt-click the [+] button to duplicate a swatch. A new global swatch is created in the same group, it’s named “Original Name copy”, while the original swatch keeps its original name. They act as two different swatches.MacOS 12.6.2
Illustrator 27.1.1To replicate the issue:
Create a group of swatches and put a global swatch inside the group.
Drag this swatch to the [+] button to create a duplicate.
The actual result: A new global swatch is created outside the group with “Original Name copy” name while the original swatch is also renamed to the same name. Changing one of those swatches also changes the other, they act as one swatch.
Expected result: the same as when you alt-click the [+] button to duplicate a swatch. A new global swatch is created in the same group, it’s…3 votes -
Vertical Type Tool Not Working Properly
(See Image for reference)
When using the vertical type tool, it used to make a word have the letters stacked over each other. (like in column 'B) Now when you click with the Vertical Type Tool to type anything, it appears as image 'A'. I do not think its supposed to look like a word that has just been rotated 90 degrees? (like in column 'C')3 votes -
CMYKのパラメータで触ったもの以外が勝手に0％になる。
Win10 pro
Ver. 27.1.1
CMYKの異なるオブジェクトを選択後、CMYKのいずれかを同じ数値にしようとすると、選択したもの以外のパラメーターが全て0％に変更されてしまう。
以前はそのようなことはなく、選択したもの以外のパラメーターはキープされていた。
例えば、C:10,M:20,Y:30:K40とC50:M:60,Y:70,K:80の2つのオブジェクトを選択し、両方のYの値を90に同時に変更しようとした場合、CMKの3つの数値はキープされず勝手に0に変わってしまう。3 votes -
フリーグラデーションオブジェクトがFinderプレビューに表示されない
環境: M1 iMac OS 13.0.1 / Illustrator 27.0.1
フリーグラデーションがFinderプレビューに表示されません。
表示されない形式はaiとpdfです。
同じファイルを別のデバイスで確認したところ、最新のMacOS13で表示されないことが確認されました。3 votes -
Cannot input color code in Websafe RGB
When i try to add the color code for R, G and B in websafe RGB scheme, as soon as i enter the value for R and move to G, both the fill and stroke becomes null. I can only enter the color code in the bottom text area which has the entire code
3 votes -
When working with hi-res Black and White Bitmaps Illustrator goes to CPU preview disabling GPU Animated / Scrubby Zoom.
When using hi-res BW bitmaps, 'Scrubby Zoom' or 'Animated Zoom' disables itself even if it's enabled in preferences. This happens after roughly 1 or 2 seconds after opening a file with this kind of images. The window goes from CMYK/Preview mode to CMYK/CPU mode as if it was in Separations Preview or CPU preview, even though it wasn't set to either of those. View>View Using GPU becomes grayed out so I can't go back.
This bug is happening on a file with 2 1200dpi bitmap 5"x5" (embedded and/or linked), each under 1MB in size, making the Illustrator file 3MB total, included as sample to test. A 5"x5" 600dpi 74MB CMYK linked or embedded file does not have the same issue. Screen shot of both as additional proof. This bug is also happening on a smaller file Illustrator file, it has two 8.5x11 embedded 300dpi Black and White Bitmap tifs.
I can reproduce this problem on both regular and beta Ilustrator versions on Windows 11 version 22H2, Intel i9 10850k 32GB ram, Nvidia RTX3090 24GB vram. This bug does not occur on a Macbook Pro i9 9980h 32GB ram, AMD 5500m 8GB vram on macOS Ventura 13.0.1. (It can get laggy with many BW hi-res bitmap images but never switches it's self to CPU graying out the GPU option)
This is very strange because this seems like an error that should happen if you run out of VRAM or if the GPU can't handle. Yet the RTX in the PC has 3x as much VRAM and is nearly 500% faster compute than the 5500m. Windows is up to date with latest update 11/14/2022. Nvidia Studio drivers are also latest with update from 12/8/2022.
When using hi-res BW bitmaps, 'Scrubby Zoom' or 'Animated Zoom' disables itself even if it's enabled in preferences. This happens after roughly 1 or 2 seconds after opening a file with this kind of images. The window goes from CMYK/Preview mode to CMYK/CPU mode as if it was in Separations Preview or CPU preview, even though it wasn't set to either of those. View>View Using GPU becomes grayed out so I can't go back.
This bug is happening on a file with 2 1200dpi bitmap 5"x5" (embedded and/or linked), each under 1MB in size, making the Illustrator file 3MB total,…
3 votesPlease check if this bug still happens in the latest Beta release, 27.6.0.120
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Direct Selection Tool not working
I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
What can I do to fix this?
I've tried restarting my computer and resetting my preferences but the problem still persists.I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
What can I do to fix this?
I've tried restarting my computer and resetting my preferences but the problem still…3 votes -
language change
I am not able to change the language of the apps I am paying monthly money for. Your support team ist not able to help / sending me around, so I explained 3 people what is the problem in german and english. I have changed the language on my michrosoft windonws - it is in english now, my adobe cloud is in english + I have deinstalled and installed the apps / nothing helps -still german - the support team is not able to help / sending me the same links / very annoying and dissapointing - adobe is giving standarts on ux and ui design - but not enabling the customers to change the language of the apps
I am not able to change the language of the apps I am paying monthly money for. Your support team ist not able to help / sending me around, so I explained 3 people what is the problem in german and english. I have changed the language on my michrosoft windonws - it is in english now, my adobe cloud is in english + I have deinstalled and installed the apps / nothing helps -still german - the support team is not able to help / sending me the same links / very annoying and dissapointing - adobe is giving…
3 votes -
Create Outline changed text frame (with text only) to coloured block
macOS Ventura, Illustrator 27.0.1
I have several documents with texts in frames and texts as 'loose'/text area. But as soon as everything is converted to letter contours, some text frames change into colored blocks. In the example file it concerns a Google font, but it also happens with Adobe CC fonts, the problem seems to have to do with the text frames, see the example file.
3 votes -
When checking spelling, Illustrator does not move to the selected area of the page making it harder to see the "error" in context.
Have the viewable are move to the offending spelling like it does with InDesign.
3 votes -
Recent files not showing on home screen...only recent cloud documents
My home screen only shows previous cloud documents. I work off of a network and do not use the cloud. This is on my work computer and my home computer after the update to 27.0. I do not need to see my recent cloud documents...just the ones on my computer and network.
3 votes -
Can't Export to DWG
You used to be able to export your file as a DWG, but in the 2023 update you no longer can. Why? If you opena DWG you can still save it, but if you open a fresh document you can't export to DWG like normal. CAD and illustrator crossover is extremely common and important to have and this needs fixed ASAP.
3 votes -
Keyboard Shortcuts (hotkeys) get reset to blanks when Illustrator is updated to 2023 / 2024 / 2025...
All typical mac menu commands are not working in Illustrator 2023. Command 0, Command +, command N etc. are not working.
3 votes -
Point type alignment trouble
I have an issue with Adobe illustrator, and the online help service didn’t help me at all
Here’s the deal:
When I type in English left to right, I can align the text to the horizontal center of the artboard.
BUT when I write in Hebrew (or Arabic), right to left, using a point type, the text will not align.
If I convert to area type, or if I change orientation of the txt to left to right, the text will align fine.
So the issue happens only when writing in Hebrew or Arabic, In right to left orientation, and in point type mode.
Yes, I tried different fonts, didn’t change anything.
HELP!
I have an issue with Adobe illustrator, and the online help service didn’t help me at all
Here’s the deal:
When I type in English left to right, I can align the text to the horizontal center of the artboard.
BUT when I write in Hebrew (or Arabic), right to left, using a point type, the text will not align.
If I convert to area type, or if I change orientation of the txt to left to right, the text will align fine.
So the issue happens only when writing in Hebrew or Arabic, In right to left orientation, and…
3 votes -
preferences > Type "Automatic Bulleted and Numbered lists while typing" Not working
Version 27.0 64bit
This setting : preferences > Type "Automatic Bulleted and Numbered lists while typing" has no effect.
Illustrator is automatically numbering and bulleting, even when the setting is on or off.
3 votes -
PDF error "This file is damaged" in the new Illustrator 2023 (27.0)
In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.
The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).
Is there a reason this same PDF is no longer able to open in the new Illustrator?
In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.
The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed…
3 votesPlease email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.
The team will investigate it. No investigation can start without the actual file.
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Offset Path not remembering last setting
I use Illustrator (26.5, but this has persisted through several versions) both at home and work. My mac at home remembers the last amount i used for Offset Path. For example, if i choose a path and offset by -.25 in, and then choose another shape and select Offset Path, the setting is defaulted to the same amount: -.25 in.
However, at work, if i choose a second shape and choose Offset Path, the default is set to -.025 in.
Is anyone else having this issue?
3 votes -
Color mode changing issue (Grayscale mode)
Hi,
We are using Adobe Illustrator CS6 & CC22, for image color conversion.
Input: Figures in RGB mode & color RGB
Output: Figures in CMYK mode & color GrayscaleManual Process:
When we change color mode manually by following below step, then no issues color mode was changed successfully:Step 1:Select Image.
Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.Now our output images will be in CMYK mode & color Grayscale.
Automation process:
When we change color mode for batch of figures through Javascript using the below code, color mode was not changed:{
app.executeMenuCommand("doc-color-rgb");
app.executeMenuCommand("selectall");
app.executeMenuCommand("Colors7");
app.executeMenuCommand("doc-color-cmyk");
}Now our output images are RGB mode & color Grayscale. The issue was RGB mode instead of CMYK so the image looks darker.
Please check and advise how to proceed with the codes.
I'm attached screenshots of both outputs.
Note: We have already raised to Adobe support, they informed to raise here to get solution from development team. Adobe Case ADB-26223085-K1P8 CRM:08733000021087
Regards,
SureshkumarHi,
We are using Adobe Illustrator CS6 & CC22, for image color conversion.
Input: Figures in RGB mode & color RGB
Output: Figures in CMYK mode & color GrayscaleManual Process:
When we change color mode manually by following below step, then no issues color mode was changed successfully:Step 1:Select Image.
Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.Now our output images will be in CMYK mode &…
3 votes
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