8116 results found

1. Help link

   The link to help and tutorials does not work. I get a message saying that I need to be connected to the internet.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Can´t add anchor point with "Delete anchor point" tool + alt.

   In illustrator v. 24.0.1: When the "Delete anchor point" tool is active and alt is pressed down to toggle for the "Add anchor point tool", an anchor point can't be added to a line.

   3 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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3. Bleed settings are not saving with document

   Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

   1) I open an existing print document (.ai format) in Illustrator
   2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
   3) I change the bleed to 0.125" on all edges again, then click OK.
   4) I save the document, close the document, then re-open the document
   5) I go to File --> Document Setup, and all the bleed settings are showing zero (0) again.

   This is very frustrating because I want to export to printable PDF files but the bleed doesn't show unless I do these steps every single time. I have hundreds of files I work with. This was never a problem until the version prior to this one and this version.

   version 24.0.1 (64-bit)
   Windows 10

   Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

   1) I open an existing print document (.ai format) in Illustrator
   2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
   3) I change the bleed to 0.125" on all edges again, then click OK.
   4) I save the document, close the document, then re-open the document
   5) I go to File --> Document Setup,… more

   3 votes

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Space After Paragraph is Missing

   I'm using Illustrator 2020, v24.0.1 on a MacBook Pro using OS Mojave v10.14.6

   Not sure where it went, but in the Paragraph tool, the "Space After Paragraph" feature is simply gone. I've rebooted the program and its still missing. Need this basic standard feature back ASAP.

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   3 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Extra "Object" title in Select menu

   Under the Select menu, there's a submenu called "Object", which allows you to quickly select certain kinds of things. But, directly below that one is another menu choice also called "Object" which seems to have no function. This appears to be an error and should be removed.

   Operating system: Windows 10 Pro
   Version of Adobe Illustrator: 24.0.1

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   3 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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6. New update on Illustrator 24.0.01 will not allow Print

   AI 24.0.01 (64-bit) will not allow me to print to my network printer. Error window box generates with a Red Triangle with an exclamation mark, and message reads "Can't print the illustration."

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   3 votes

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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7. Cannot Type in Search bar in the File Open dialog

   After saving a file in Illustrator, I go to File > Open > folder my files are in. Next, I use the upper right search bar to find the file I need. It will not allow me to type in that search bar. I have to close out of Illustrator, then reopen and start all over again to be able to type in the search bar.

   Windows 10. PC. Ver. 24.0.1

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   3 votes

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Since updating to the 2020 version of CC, Illustrator seems to freeze up.

   Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
   I'm running Windows 10 and just updated it today 12/7/19 and no change.

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. Temp file string prepended to filename slug

   When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

   Ai 2020 24.01 Mac OS Catalina 10.15.1

   3 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  Anjali responded

   Thanks for sharing the details.
   We are now able to reproduce the issue.
   The team will be looking into the problem.

   Thank you for the feedback.

10. Symbols and SVGs issues (Illustrator 2020)

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions of Illustrator on the same mac that has an updated version of Illustrator the same issue is happening. This issue does not occur if Illustrator has never been updated to 2020 version.

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Glitch in outlining a dotted stroke

    macOS Catalina 10.15.1 Illustrator 2020

    I made a line, applied dashed line, adjusted gap(2,4) and dash(0,01) to make it look like dots and outlined. Random dots have been cut in half after outlining.
    It never happened to me before.

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    3 votes

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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12. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I am using. Illustrator behaves this way since I know it and I really don’t understand why it does so. Performance can’t be the reason. Even old Macromedia Freehand, 15 years ago could handle this - being a PowerPC App, running under Rosetta on an old Intel-Mac...

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I… more

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    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Letter Spacing

    Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Thanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.

14. Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX

    Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)

    Step To Reproduce issue:

    1) create one HTML5 extension.

    2) Display images on extension(you can display images from you local disk with html tag <img>)

    3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).

    Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).

    Current Result : Image is not getting dropped.

    Note: same use case is working fine on windows os

    Attached video:

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    3 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. Keyboard arrow not working in reflect panel

    The down arrow works but the up arrow on the keyboard does not. Works fine in all other aspects using Illustrator, just the reflect panel is having issues.

    Object > Transform > Reflect

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. CC 2020 AI and InDesign Crashing and Freezing

    Having major issues with both Illustrator and InDesign 2020.

    For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

    InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has been updated. These instances are in no way in regard to file size or complexity, but with simply a blank spread with a simple AI page file linked.

    I use both of these programs HUGELY in my business, and this is becoming very frustrating. I am using a MacBook Pro 2019, with Catalina 10.15.1 OS. The machine is about as suped up as it can be, so there is no reason I can find to have these issues. I routinely maintenance, repair permissions, and clear caches as well.

    Please help!

    Having major issues with both Illustrator and InDesign 2020.

    For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

    InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has… more

    3 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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17. Colors disappear when moving a Live Paint object

    I have been illustrating vector images on iPad Pro Adobe Fresco. When exported to PDF (why can't I export as illustrator file and keep the layers? 1st missing thing (not really bug but just irritating)) and opened in Illustrator, I fill the line drawings with Live Paint bucket. When just moving this fully painted image from its place, some colors disappear in this image? Becomes transparent again: 2nd bug

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    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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18. 24 ver layer missing when opening in 23.1.1 version

    Illustrator ver 24. error!!!
    Saved a file in the new version with 2 layers, one layer went missing when I opened it in 23.1.1 version (the previous version). The same applies to PDF files.
    Please advise as this is so important for our printing process.
    Both systems (iMac 2019)
    Thanks!

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Snap to Grid and Snap to Pixel interaction is unpredictable

    If both Snap to Grid and Snap to Pixel are both enabled, drawing tools (like the Pen tool) will snap to a nearby pixel that the tool is hovering over.

    I'd prefer if it defaulted to the Snap to Pixel function, so it'd snap to the center of the pixel, but that also might be confusing with Snap to Grid enabled.

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    3 votes

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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20. Keyboard shortcuts missing in File New dialog

    In the legacy File New dialog, there are keyboard shortcuts to quickly navigate the settings, such as Alt+W for the Width input and Alt+L for Bleed. These are missing in the newer File New dialog.

    Luckily, we can still use Illustrator's Preferences to revert back to the legacy dialog, but keyboard shortcuts still do need to be implemented on the new dialog.

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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