Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8063 results found
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Pasting a hexadecimal color code into the Fill or Stroke under properties > appearance occasionally causes Illustrator to freeze up
- MacOS 10.14.5 (18F132)
- Select an object (for example, a rectangle), in the properties panel, under the appearance heading, select either fill or stroke, and paste a hex code into the textbox at the bottom of the popup panel. Occasionally, this results in Illustrator freezing, and can only be fixed by force-quitting.
- It not to freeze
- It freezes
- Video attached showing the behaviour once it is frozen
3 votes -
ExtendscriptToolkit is 32bit-only, OSX Catalina is 64bit-only
I use a script I wrote for an important business function. For the last couple OSX upgrades, it has been warning me that ExtendscriptToolkit is not compatible with future versions of the OS. Specifically, OSX Catalina, which has been seeded to developers, will only support 64bit applications, and ExtendscriptToolkit is a 32bit application. Is that going to be addressed before the OS is released?
3 votes -
Document window opens as narrow strip, will not expand to full width
Every document. Every time.
Multiple documents stack inside this narrow window.
Documents set to open in tabs.
Same regardless if Illustrator is opened first or opens with document.
Documents on external drives and local machine.Illustrator 23.0.4
2016 MacBook Pro 15-inch 16 GB RAM
Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
MacOS Mojave (current)
Mac Illustrator CC 2019 (current)
Application Frame turned off. (with frame turned on things work differently... fine)
Both built in display and 32-inch 4k.Only started this when I upgraded to CC 2019.
Clicking here expands the window too it's original, correct size.
Reset preferences.…
3 votes -
Illustriator does not always open files (Windows 10)
Problem:
Illustriator does not always open files (Windows 10)Don't works:
Illustrator is not open > Windows Explorer > right click on file > open file with > Illustrator opens first file, each further file is opened only with: "Drag and Drop", with open menu from Illustrator or when closing IllustratorAlways works:
Open Illustrator (empty) > Windows Explorer > right click on File > Open File with > Illustrator opens first file and each subsequent fileIs this a bug or what do I have to do to make "Open file with" always work in Windows Explorer?
3 votes -
toolbar and interface problem
Hello, i installed the illustrator from cloud service and noticed that the language was not English. I found a way to change it.
I opened a new page and tried to draw something;
This time the tabs was disappearing and the toolbar was not loaded. When i move the curser on the tab place they become visible. I tried to use shortcuts but it didn't work. Can anyone show me the way how to fix this bug please.
3 votes -
Using 'Paste in place' - it doesn't work as expected
If I create 20 blank art boards the same size and then create artwork on one, containing a background rectangle and a logo rectangle in one corner and then I use the paste in place command by using cmd+C on the selected items on art board 1 (the background and logo rectangles) and then use cmd+SHFT+V on each of those other art boards to accurately paste the items on each board it often either doesn't place, places incorrectly, can work out which art board is selected etc I have tried clicking on each of the art boards 'to activate' in…
3 votes -
Small negatiive Offset Path Pica values don't work
Use Picas as document unit.
Select an object
Use Offset Path (Effect or Object Menu option)
Try toEnter a small negative value like -0p5
It wont allow you to use a negative value.between 0p0 and -0p11
Switching to a different document unit works.
See: https://forums.adobe.com/message/11113927#111139273 votes -
Fix the Dice Symbol please
You have included a symbol in the 3-d Symbols library of two dice. These dice are incorrect in that any opposite sides of a die need to add to seven. In you symbol you can clearly see a 3 and a 4 on the top die (On a real die these would HAVE to be on opposite sides of the cube) and on the lower die you can see a 6 and a 1, again these would have to be on the opposite sides.
3 votes -
Transparency on PNG not supported when imported or replaced
Transparency mask on the png file shows as white when imported or replaced into illustrator data created last week.
Transparency on the original png file on the illustrator is intact. The problem is seen only when the new png file is uploaded.
I thought it may be the png file, but the problem occurs only on the illustrator.
The problem started after updating both Photoshop 2019 and Illustrator 2019.
3 votes -
Eyedropper tool is not allowing me to change the color of text
Eyedropper tool is not allowing me to change the color of text... super annoying!
3 votes -
CC Library Colours automatically adding themselves to Swatches when used
Hey there,
My team and I have recently noticed an error occurring when using the CC Colour Library.
When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."
What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't…
3 votes -
3 votes
It is not clear on your post which version of Illustrator you are using.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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One column toolbar is not remembered and becomes two columns each launch
Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.
Step to reproduce:
- Reset all settings
- Run Illustrator
- For example set "Essentials" workspace (now you have one column toolbar)
- Open preferences
- Uncheck "Show the home screen when no documents are open"
- Check "Use Legacy File New Interface"
- Restart Illustrator
- Now toolbar have two columns (and thats the problem)
You must reset the workspace every time you open Illustrator to keep one column toolbar
This error has already been confirmed by the your employee "Dipak Kumar"
Win 10, Last version Illustrator
…
3 votes -
Illustrator CC2019 23.0.3 crashes on save ONLY WHEN connected to Internet
Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.
I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.
This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've…
3 votes -
Illustrator crashes on launch
Illustrator 23.0.3 keeps crashing all the times i opened it
3 votes -
Lock doesn't work for groups in groups
How to reproduce the bug:
1. Create two shapes.
2. Group the two shapes
3. Create two new shapes.
4. Group the two new shapes
5. Select the two groups.
6. Group the two groups.
7. Now you have a parent group with two child groups.
8. Lock one of the child groups.
9. Select the parent group.
10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.3 votes -
3D effect not working
If i choose some options in the 3D effect window, illustrator crashes.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Key point when aligning points
aligning points always goes to left point of selected not right (aligning 2 points of a shape e.g triangle)
3 votes -
Export *.ai to *svg image is lost small object items
I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )
Environment:
OS: Windows 10, Mac OS 10.14.2
Illustrator: Adobe Illustrator CC 2019- Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
- SVG options dialog choose option like attach image.
- click "OK" to save to SVG file
Expected:
Display in SVG is the same with AI editorActual:
+ SVG is lost some objects.
+ SVG display not the same with AI Editor
+ Lost…3 votes -
GPU continues to randomly turn only white to black (not inverting!)
an ongoing issue with CC is the random and unprovoked flipping of Black to white on screen. Only the color white does this. This is not a case of color being inverted. It is only white in a file that suddenly turns black and then needs to be closed and reopened to fix.
3 votes
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