Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7715 results found
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Serious Bug: Corrupted Files
When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
vtiencoding:SR|utf8-nl
vtitimelastmodified:TR|14 Sep 2017 22:38:49 -0000
vtiextenderversion:SR|12.0.0.0
vticacheddtm:TX|14 Sep 2017 22:38:49 -0000
vtifilesize:IR|131211
vtibacklinkinfo:VX|
If I save it in 2018, then the…3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Troubleshooting with anchor points
While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.
3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator 2018 Loses ability to keep text uniform when transforming the type on path
Illustrator 2017 had the ability to, while transforming the type on the path shape, to keep the text on it the same size and proportions when doing so. I would select the path with direct selection tool, then hit command, and text would stay uniform when transforming path.
Now, in illustrator 2018, using same steps and command, type doesn't stay uniform, it gets squished.
Below are video links I recorded to show how the action works in 2017 and 2018 illustrator.
2017 https://www.youtube.com/watch?v=_8QORO_9Xro
2018 https://www.youtube.com/watch?v=XscdrAqBZR8Notice how type gets distorted when moving bounding box in 2018, but I was able…
3 votes -
"Open" button not responding first time
After the recent update, with the new layout of the home screen, I have to click the "Open..." button two or three times before it opens the file explorer window. It acts like it is being clicked, but then nothing happens.
3 votes -
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.
I am not using GPU as Illustrator can not find my Nvidia GT540M
Windows 10
8gb ram
quad i7
Asus N53sv3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Deleting Successive Artboards
If you have a list of artboards and try and delete several of them in a row, deleting one will deselect the list. This is not a major issue in most cases, but it is a nuisance when having to quickly delete 40 or more artboards; it doubles the number of commands that need to be inputted before reaching the same result.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
"CANT" ERROR
Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.
Tried uninstalling and reinstalling but there is no improvement.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
New swatch is NOT global by default
- Use the color panel to customize a fill or stroke color.
- Drag the fill or stroke box into the body of the Swatches panel to create a swatch for the color.
- Swatch is not global as stated in https://helpx.adobe.com/illustrator/using/whats-new.html
3 votesUnder Review ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Thanks for reporting the issue.
We have logged the bug with id AI-4209739. Once the issue is fixed we will let you know.Thanks & Regards
Nitish Agarwal -
Opacity and Mask Define Knockout Shape - not working with GPU Preview
Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Transparency mask not displaying correctly, exporting error
When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.
3 votes -
CC 2018: The 'undo count' button in preferences is not responding
Basically, I can click it but it doesn't respond.
It's impossible to change the value.See video of the bug:
https://www.youtube.com/watch?v=gSnDwWVZnhs3 votes -
Trackpad zooming causing an earthquake on Illustrator CC 2018
Zooming in via the trackpad causes an unexpected earthquake-like glitch. Zooming in via keyboard shortcuts work as expected.
Also, at the end of the video, I show off the full screen bug, which has been present since CC 2017 version after updating to High Sierra. This also happens in probably all other applications (its like this too I believe in Ps and Id) Thought that would've been fixed by now! Thanks.
3 votes -
Zoom to Selection Doesn't Work within Text
When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.
(If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Ctrl+F
Antigamente, o ctrl+F (colar no local) colava a forma no mesmo local independentemente da camada ou artboard. Hoje ele cola apenas na mesma camada na qual foi recortado ou copiado. Isso é muito ruim pois temos que direcionar para a camada desejada manualmente. Acho que isso é um bug visto que a função perde o sentido.
3 votes -
Allow Shift + arrows in an input field to always add 10 (like in Photoshop) instead of rounding up to a 10 first
In illustrator if you change sizes using shift + arrows in the top bar, it rounds up to the nearest 10 and then goes up in 10s. In photoshop it doesn't round up just increases by 10.
I think it would be better to be able to choose which mode to use as sometimes I prefer either depending on what I am doing.
3 votes -
Kerning information in character panel not displaying correctly
Illustrator 21.1.0 (64 bit)
Create a text box with some text, set kerning to Auto
Create another text box with some text, set kerning to Optical.Select first text box, the kerning will display as auto but on the drop down menu optical is ticked.
The drop down menu will always display the last used option as ticked, regardless of what the current selection is set at.
3 votes -
release to layers not working
release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.
3 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
IllustratorSaveOptions in C# .NET is not working anymore as expected
For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):
typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
DestDoc.SaveAs(sPath, saveOptions);All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.
Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on…
3 votes -
user insterface Is Very Large
user interface is very large vs photoshop
my screen resolution is 1980x10803 votes -
Can only open 1 Ai file at a time
Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.
3 votes
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