Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
8218 results found
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CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color
When adding a Color Swatch to Illustrator from the CC Library:
If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.
Instead, Illustrator imports the CC Library color as a Magenta Spot Color.
The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.
FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.
10 votes -
Bounding box does not get updated when 'Use Preview Bounds' is toggled
- Create a circle.
- Apply a large Outside stroke to it
- Make sure you have bounding box turned on in View menu
- Open Preferences using menu (not a Ctrl+K hotkey, this is important)
- Toggle Use Preview Bounds option, commit changes
The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.
However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide the bounding box before Preferences dialog appears. And after you close the window, Ai renders it again, but now of the proper size and the bug does not manifest.
This is a small thing, but there are many of these, broken here and there. One grain of sand in a dish is not a big deal, but a spoon of them is significant. Maybe you should start fixing these.
- Create a circle.
- Apply a large Outside stroke to it
- Make sure you have bounding box turned on in View menu
- Open Preferences using menu (not a Ctrl+K hotkey, this is important)
- Toggle Use Preview Bounds option, commit changes
The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.
However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide…
10 votes -
Getting "This file cannot be found" when saving a new file. Can't save my ai file.
Title says it all.
10 votes -
Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas
A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press SHIFT again and add to your selection, release, and so on. This is not a comfortable key combo and it makes it very easy to accidentally release your entire selection.
Prior to this update, we've never had a need for a quick toggle shortcut for the rotate canvas tool on desktop. If the tool is needed, it is accessible via the hand tool quickly enough.
This issue is present in version 25.4.1 and 26.0.1.
Starting with version 25.4.1, Adobe added a Preferences option to disable the trackpad gesture to rotate view. Please either disable this toggle shortcut completely or also add an option to Preferences to disable the SHIFT+ SPACE keyboard shortcut for desktop users.
A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press…
10 votes -
Mirror Repeat (Symmetry) objects ignore being set as a key object when aligning/distributing
If you try to align something to a symmetry object, setting it as a key, Ai will align both objects to a 0,0 coordinates instead of keeping the symmetry object in place.
Same happens when you try to distribute.All other Repeat objects are unaffected by this bug.
10 votes -
Unwanted automatic grouping of compound paths with blob brush tool
When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
It is "solved" if I check "merge only with selection" but that is not a real fix.https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.
On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.
10 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi Everyone,
We have fixed this bug in release – v 26.0 which is available worldwide. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Warm regards,
Aishwarya 'G' Gadodia
Illustrator Team
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Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)
Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.10 votes -
In CC2020 and later, referencing the created property of the File class returns "null”.
Environment
macOS 10.15.6
Illustrator CC ver.25.1Step and reproduce
1.Select menu ”File->Script->Other Script" and choose below one.//JavaScript File detail
var f=File.openDialog("");
alert(f.created);Expected result
Illustrator shows "null". It must be return files created date.Actual result
”null” is returned.In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
"modified" property behaves similarly strangely in relation to this issue.This behavier shows only macOS. Windows can return as normal.
//Japanese
オペレーティングシステムおよび Adobe Illustratorのバージョン
macOS 10.15.6
Illustrator CC ver.25.1問題が発生したときに実行していた手順
File->Script->Other Script"とメニューより以下に示す内容のJavaScript（ExtendScript）を選択する。//JavaScript File detail
var f=File.openDialog("");
alert(f.created);本来ファイル作成日がアラートされるべきだが"null"が表示される。
想定していた結果
ファイル製作日が表示。実際の結果
”null” が表示CC2019ではこのプロパティは正常に取得可能でした。2020以降で不具合が発生したものと思われます。また、2021ファミリーに置いても他のアプリケーションではこのcreatedプロパティを正常に取得可能です。この問題に関連してmodifiedプロパティも同様のおかしな挙動となっています。
この不具合はmacOSのみで生じます。Windowsでは上記のスクリプトは正常に動作します。Environment
macOS 10.15.6
Illustrator CC ver.25.1Step and reproduce
1.Select menu ”File->Script->Other Script" and choose below one.//JavaScript File detail
var f=File.openDialog("");
alert(f.created);Expected result
Illustrator shows "null". It must be return files created date.Actual result
”null” is returned.In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
"modified" property behaves similarly strangely in relation to this issue.This behavier shows only macOS. Windows can return as normal.
//Japanese
オペレーティングシステムおよび Adobe Illustratorのバージョン
macOS 10.15.6
Illustrator CC…10 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Lines aren't smooth with Pencil tool
Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.
10 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Open / Save As dialog windows open too small
Any time I want to open or save a file the window that opens is too small to see all the file names and it constantly defaults back to the small size. It needs to maintain the last size you dragged it to.
MacOS BIG SUR cc2020 and 2021
10 votes -
Warning Message "Partially selected objects..." Repeated
The warning message repeats:
"Partially selected objects cannot be set as key objects. In order to set an object as a key object, make sure the entire object is selected and try again."
10 votesThe problem no longer happens in latest releases, like 26 and 27.
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Can't open my most recent aic file
Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.
Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
I've also tried uninstalling v25.01 and the error still occurs.Please help!
Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.
Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the…
10 votes -
Lasso tool not selecting
Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.
10 votesDoes it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?
What is your exact OS details and version used?
Can you record a short video demonstrating the issue?
Please comment back, the team lack details on this issues and can’t really start investigations this.
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Lost stroke when copying dynamic symbol
We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of the copy is normal.
When I copy a dynamic symbol from one Illustrator document to another, the outline of the copy disappears.
When you copy a dynamic symbol with a pattern fill from one document to another, you loose the scale of the pattern.I started a discussion about this issue on the Adobe forum and the solution provided by Kurt was to enable only the Transform Object option in the flyout menu of the Transform palette. But the issue occurs if you turn on either the Transform Pattern Only or the Transform object option.
Do you have any idea where this problem comes from?
We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of…10 votes -
Deleting Effect Causes Crash
Any time I try to delete an effect from an object, illustrator crashes.
10 votesPlease tell more.
Does it still happen for you in the latest build?
Does it happen when you use Properties?
Does it happen when you use the dedicated Appearance panel?
Is it only Drop Shadow or any effect is a problem?
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Reading SVG does not respect dominant-baseline="middle" attribute
For <text> elements
dominant-baseline="hanging" and dominant-baseline="baseline" are parsed correctly, with text aligned on top and bottom, respectively.
But dominant-baseline="middle" is not respected, and is instead rendered as dominant-baseline="baseline".
This produces misaligned text, which is displayed aligned normally by Edge, Firefox, Chrome.
Cheers
Juraj
10 votes -
MacOS Big Sur rendering bug.
Hi!
I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.10 votesThis issue is resolved in Big Sur (macOS 11) public release
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"Horizontal Distribute" buttons broken in Illustrator 24.2.1
Illustrator version 24.2.1 on Mac OS 10.14.6 When multiple objects in a row are selected and any of the Horizontal Distribute buttons are hit, the objects are stacked on top of each other instead of distributed out based on farthest left to right. It appears to be copying the function of Horizontal Align buttons.
10 votes -
Have to sign in every time I launch Illustrator
Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.
10 votes -
Not enough memory (RAM), cant apply 3D effect
Every time I open a particular Illustrator file, it says I don’t have enough memory (RAM), and it doesn't respond when I try to apply 3D effect. Please advise.
10 votes
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