Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7711 results found
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Copy/paste SVG missing closing > bracket
Illustrator 25.3.1 64 bit Windows 10 v21H1
Copy/Paste in this version is now missing ending ">" closing bracket noticeably when pasting as svg directly into text based editor such as vscode or notepad.
Example:
<svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 432 432"><rect width="432" height="432"/></svg*note the missing greater than closing bracket. This has to be added manually on every copy/paste to editor.
5 votes -
Illustrator running really slow, no GPU preview
Hi Illustrator 25.3.1 is running horribly slow on my MacBook Pro (15-inch, 2018) / 2.2 GHz 6-Core Intel Core i7 / 32 GB 2400 MHz DDR4 / Radeon Pro 555X 4 GB - it is constantly running CPU Preview, I cannot get it to use GPU. Zoom in and out is awful to use. Illustrator is impeding my productivity. Please help.
5 votes -
Illustrator Background Flickering
Hey all.... I'm getting a very annoying flickering background in illustrator CC 25.2.3 as I roll the cursor around.
It stops when I turn off GPU performance but I'd ideally like to have the best performing Ai as possible...other wise what's the point ey?
MBP spec:
10.15.7
MacBook Pro (16-inch, 2019)
2.3 GHz 8-Core Intel Core i9
64 GB 2667 MHz DDR4AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MBVery Annoying as this MBP is brand new
Anyone had the same thing?
5 votes -
Error message when exporting PNG, [!now]
OS: macOS Big Sur version 11.2.3 (20D91)
Illustrator version 25.2.1When using "export as" from the file menu, after making all selections and confirming, I get the error message "The operation cannot complete because of an unknown error [!now]"
I have to click OK to get rid of this message, however the image appears to export normally (PNG)5 votes -
Auto spell check occasionally not working
I turn on the auto spell check always. However I still found out some typo mistake weren't underlined. I can still spot the spelling mistake by clicked into spell check function, but I cannot see the auto spell check is functioning well all the time.
5 votes -
Anchor Points and Handles Missing
When selecting the outline, anchor points (and their handles) seem to disappear, making it near impossible to create the desired curve. It was working fine the other day. I am using version 25.0.1 on a Mac. I have tried this in both OS 10.15.7 and OS 11.2, with the same results. Image below is when outline is selected with Direct Selection Tool (Usually anchor points and handles are visible here)
5 votes -
Stop "Get started with fun and interactive tutorials" permanently
Every single time I open Illustrator I get accosted by the "Get started with fun and interactive tutorials" tooltip.
There's two options on it:
- "Remind Later", which temporarily hides the tooltip
- "OK", which opens a tutorial panel and temporarily hides the tooltipThere needs to be an option for "Never show this stupid thing again"
5 votes -
Can't Save certain files on Big Sur (Illustrator 24.3)
While saving certain files, illustrator starts loading, freezes and crashes.
Reinstalling didn't seem te work.5 votesThis issue is fixed in Illustrator 25.0 and above for Mac OS Big Sur. Users can disable the “Background Save” option in File Handling & Clipboard preference to workaround this issue in 24.3 and below.
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Round corner not showing, object select not showing multi-select
round corner only shows with regular select tool but not direct select tool
when using direct select tool, would not outline selected object
round corner mod would only show up for default shapes, if anything is divided or combined the round corner stops showing.Why do we need to vote for bugs to be fixed?
shouldn't all bugs be fixed?? i mean it's not a new feature we are requesting.5 votesThis happens when edges get hidden.
Enable them back with View > Show Edge (or Cmd/Ctrl + H).
Also, you can edit your corner values precisely with Corners field in Control and Properties panel. The Shape section in Transform panel allows you to do the same for live shapes.
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Learn tab prompt covers necessary tabs
I hate the learn tab with the fire of 1000 suns and I long for the sweet release of death to keep me from seeing this prompt I have no ability to disable.
Every time I start Illustrator I get this prompt to use the Learn tab. I don't want to use the Learn tab, I have work to do and this prompt covers important parts of the interface that I need to do my job.
There's no affordance to turn it off, the links just open a tab I do not want. It take 3 click to dismiss it…
5 votesThis got solved by eliminating the Bulb button altogether. Instead we now have the Discover panel now, which can be called with Help > Illustrator Help / Tutorials / What’s New(they all lead to different sections of the same panel).
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lines aren't smooth with pencil tool
Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.
5 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Recovery Files Missing, Autorecovery enabled
I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.
5 votes -
Transparency mask not refreshing
I'm not sure if this is a GPU rendering issue or not. When selecting a group of objects and going into transparency mask mode to add a rectangle with black to white gradient, the effect is now not visible until I exit mask mode, which is very frustrating because I then have to keep switching over to see the effect.
5 votes -
Illustrator v25.1 - Not saving
AI v25.1 on Win10 Pro (BOTH programs have had the most recent updates).
Whether opening a previous file or creating a new one, not being able to save said file(s) as .AI in any version.
Consistently get the error "This file cannot be found" (see attached).
Again, see attached.Anyone else having the same?
Any suggestions?
Thanks, BGunn5 votes -
Plugins Disappeared
after updating to version 25.1
the plugins in the "plugins folder"
don't Load up
when downgrade back to version 25.0.1
Its work fine5 votes -
Open file window too small - Need to resize it everytime
Any time I want to open or save a file the window that opens is too small to see all the file names and it constantly defaults back to the small size. It needs to maintain the last size you dragged it to
MacOS BIG SUR cc2020 and 2021. -
5 votes -
this document has been modified outside of illustrator
We keep getting this message error.
"this document has been modified outside of illustrator"
5 votes -
Freeform gradient doesn't export to svg
When using a freeform gradient in Adobe Illustrator (desktop) it does not export to svg. Instead it takes out the gradient and leaves the fill empty.
5 votes -
Transform > Mirror does not work properly
Illustrator Version 25.0.1 german (Funktion SPIEGELN)
Sometimes if i use many time the mirroring function this mistake comes
An object is mirrored, (Funktion SPIEGELN in german) axis VERTICAL.
The object is copied, mirrored again and he remembers the last setting and is mirrored again on the VERTICAL axis.
Then suddenly in between he suggests the ANGLE axis.
This problem happens after using many times this function mirror, and not evray time very strange.
I never saw anything like this in the old versions.
I work with Illustrator all day and something like that is for me noticeable.
5 votes -
Save File Operation Failed
Hello. Since upgrading to OSX Big Sur, I'm having extreme difficulties saving files with Illustrator CC.
When choosing "Save As", nine times out of ten I receive the message "The Save Opration Failed to connect to the open and save panel service".
The problem is greatly increased, if you press a key as the Save As window is appearing, such as Command-D (to save to the desktop).
It's incredibly frustrating! Please help!
OSX Big Sur 11.0.1
Illustrator 25.0.1
5 votes
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