Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8094 results found
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Mac OS Wacom brush lag
UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.
ORIGINAL PROBLEM:
I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging so badly that it's impossible to draw correctly and in real-time. This is only happening in Adobe Illustrator and it is up-to-date. I've tested Adobe Photoshop using my Wacom Pen and brush tool and it works fine. So I've definitely ruled out that it's my Wacom driver and/or pen.I should add that before I updated my Mac I was using the CS6 box version. But after updating my Mac I was forced to purchase the subscription based programs because this killed the CS6 boxed version. Prior to all of this, my brushes/pen tool was working smoothing and not lagging. In other words, never had this problem before. I've tried looking through troubleshooting ideas and nothing is working. Please advise, this is my work tool and I need my brush and pen to work properly.
UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.
ORIGINAL PROBLEM:
I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging…4 votes -
Creating new paragraph or character style does not honor selected text
https://helpx.adobe.com/au/illustrator/using/character-paragraph-styles.html
^ That page states you can select text, and click the new paragraph or character style button to create a new style that uses the selected text as a base. This does not work at all, it just creates a new style with Myriad and default settings.
4 votes -
Layers are messed up, live text broken up
File was last edited on Dec 23, 2019 - saved in illustrator 2020 .ai and .pdf formats. There were grouped layers, and live text layers.
When I opened it today, my layer groups are all gone, and my live text has been broken up into separate layers (some mid-word).
4 votes -
White color text is showing as black
I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.
4 votes -
Color Picker Selects White Instead of Black
Very bizarre problem:
- I will create a new object using the pen tool.
- I select the Stroke Color icon and choose black for a border color.
- Illustrator will invariably select white instead of black. I will have to go back to the color picker and select black again for it to stick. Really irritating.
4 votes -
3D extrude and bevel effect breaks on large paths
Windows 10 64 Bit, AI 23.1 .I've observed this bug all previous versions, and on multiple computers.
Add a 3D effect (eg. Extrude and Bevel) to a path and increase the scale... it always breaks past a certain size. The theshold increases with the extrude depth, so deep objects can be larger while flat objects (ie. no extrude depth) break at a relatively small size. Check out the attached image.
It's an extremely useful effect... clearly it would be a whole lot better if it could still be used at larger scales!
4 votes -
Lock/unlock guides shortcut not working
The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
Please fix.4 votes -
Illustrator v24 constantly crashes when I try to open a document
The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
2.5 GHz
16.0 GB (15.7 GB usable)
64-bit operating systemI am also having similar issues on my Surface Pro 64-bit
I am unable to work on current projects at work, I need help!
Ashlee
4 votes -
Unable to export asset
I am unable to collect and export an asset as I used to in the previous version of Illustrator. Please see the attached screen shot. I select the group in the layers panel, then I click on Object > Collect For Export > As Single Asset, then I choose 600dpi or 300dpi and I get the pop up error in the attached screenshot. Previously, I was able to do this successfully without issue.
4 votes -
Pathfinder Incorrect Work
Hi!
I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
It worked fine in the previous version of Illustrator.4 votesHi Everyone,
We have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for the feedback.
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Can't select multiple anchor points with direct selection tool
The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0
4 votesAs per the comment, this can happen due to the accidentally hiding the edges with Cmd/Ctrl + H hotkey (View > Show/Hide Edges).
Please check if this helps and comment back if it does not.
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Illistrator 2020 saving issues
Every time I try to save a file
The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.I have an iMac wit catalina version 10.15.1
(Retina 5K, 27-inch, 2017)
3.8 GHz Quad-Core Intel Core i5
32 ram
Radeon Pro 580 8 GB4 votes -
crash cc2020 24.0 when export rasterized file with spot colors
Dear Sir. Madam,
when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
please contact me for further information
thank you
Best Regards4 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Missing font doesn't show up
Hi
When I open a document with missing fonts, the texts which without fonts will disappear and they aren't being white! I cannot even see them. It is really causing my problem....
Is it a bug or I can adjust the setting to fix it?
it is CC2020.
4 votes -
Can't save illustration .278
Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"
4 votes -
Toggling outline view should not modify file
When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.
Steps to reproduce:
1. Open an existing AI file
2. Go to "View" menu
3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
4. Go to "Undo" menu
5. Notice there's nothing to undoThis is only a nitpick, but it's been gnawing at me for a while.
4 votes -
ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE
Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !
4 votesThis issue is fixed in Illustrator 2020 (version 24.1 and above)
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Grouped Objects Resizing Errors & Inconsistency
macOS Mojave 10.14.5
Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
—I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.
The Process :
Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.
I then position/possibly-resize the multiple objects precisely and group them together so that their resulting total group's width and height is either non-fractional, positive integers — e.g. 12in w x 4in h — or systematic, fractional numbers — e.g. 12.25in w x 4.25in h … at times using a separate, deleted-after-use "shim" vector shape at the exact size I want the total group to be, to align (not snap-to) the multiple objects to.
After checking that the total group is the exact size that I want, I then (with any "shims" removed) upsize or downsize the group incrementally — e.g. say, by 1.5x, 2x, 3x etc.
The Problem :
In many instances, this upsizing or downsizing has unexpected/unintended results — e.g. upsizing a group sized 12in w x 4in h by 2x, should yield a result of 24in w x 8in h, but in my experience, may yield something like 24.0001in w x 7.9998in h. Many times the size discrepancies will remain but change slightly, if I attempt to start-over and re-do my steps.
Despite these types of size discrepancies not being optically discernable, it can be very frustrating, especially in instances where another designer or vendor I am needing to share files with, is planning to be able to precisely scale things up and down.
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bpmacOS Mojave 10.14.5
Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
—I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.
The Process :
Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.
I then position/possibly-resize the multiple objects precisely and group them together so that their…
4 votes -
Illustrator crashes when using Image Trace
Illustrator has been continually crashing when I use the Image Trace tool. I have been using it on the "Sketched Art" setting with an image file that is 20in x 13in @ 300dpi. Also, I have noticed that when I start to manipulate the advanced options, this is when it crashes most often.
I am using Illustrator CC on Mojave OS.
4 votes -
When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough.
When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough. I am working with letter and A4 formats, it is not convenient to enlarge my artboards every-time I export.
4 votes
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