8134 results found

1. Not enough memory

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it often crashes AI. I put performance ahead of new features. There are so many vector programmes out there that work so much faster than Ai. There must be a fix as something is definitely seriously wrong here.

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it… more

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   Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. AI CC2017 has flatten my work file into an image automatically

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

   I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

   I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

   1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

   2. AI CC flatten my paths, groups, layers....randomly.

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Bugged redraw/tearing when drawing a shape causes window to scroll

   1. Illustrator CC2017.1.0
   2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
   3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
   4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
   5. See video for explanation: youtu.be/JC1anKCewQs
   4 votes

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   5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Strokes on text container disappear with Transform effect

   https://forums.adobe.com/message/9763703#9763703

   Create a text box.
   Deselect it.
   Direct select the container path.
   Give it a stroke.
   Select the text box and apply the Transform effect.
   Stroke disappears.
   Delete the Transform effect.
   Stroke appears.

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. Brush Increase / Decrease Diameter Size vs Stroke Weight

   Basically in Adobe Illustrator, just like other programs including Photoshop, there is the shortcut, Left and Right brackets ([ & ]) for increasing and decreasing brush strokes. However, one thing that is annoying for Adobe Illustrator is that when using the brackets for adjusting the size of the brush, the size of the brush does in fact increase, but the stroke stays the same.
   The screenshot below shows a stroke of 1, but the circle size of the brush is much MUCH larger. The brush stroke size should be constrained to the stroke size. This may not seem like much of a problem, but if I wanted to use the Eyedropper for matching the stroke size and color, it will not show the actual brush size, but the actual stroke (a stroke of 1 in this example). Essentially the original stroke size I used was completely unaccounted since the stroke still reads 1 and I would have to guess the brush size I used.

   Basically in Adobe Illustrator, just like other programs including Photoshop, there is the shortcut, Left and Right brackets ([ & ]) for increasing and decreasing brush strokes. However, one thing that is annoying for Adobe Illustrator is that when using the brackets for adjusting the size of the brush, the size of the brush does in fact increase, but the stroke stays the same.
   The screenshot below shows a stroke of 1, but the circle size of the brush is much MUCH larger. The brush stroke size should be constrained to the stroke size. This may not seem like much… more

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   2 comments  ·  Brushes  ·  Delete…  ·  Admin →
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6. Illustrator v30.0 thinks file isn't saved, right after saving it

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   In v30.0 and 29.8.2 the asterisk appears immediately after saving the file. I don't even need to touch the keyboard or mouse.
   In v28.7.2 it does not, and works normally.

   Any thoughts?

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   … more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Moving several points of an area type or type on path causes "undo"

   I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
   I'm using a Studio M2 Max with MacOS 15.5..

   The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

   1. the preview of the path disappears while I'm trying to move the nodes.
   2. the entire line moves, even though I've only selected a few nodes.
   3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

   But, when I switch to "View using CPU" the program functions normally.

   This is something I do very frequently, and I typically have GPU mode on, so this is a new behavior.

   I tested this on other installed versions of Illustrator:

   On v29.8.2 I am able to move multiple nodes, but the preview of the path still disappears while you're moving it. Switching to CPU mode corrects that.

   On v.28.7.2 Everything works normally, both in GPU and CPU modes.

   ---

   Edit: After posting this, I now believe that this might be related to the setting "Real-Time Drawing and Editing". Turning that off "seems" to fix things (for both v30 and v29).

   But it should be noted, in 28.7.2 I CAN keep "Real-Time Drawing and Editing" enabled AND use GPU mode and everything functions fine.

   I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
   I'm using a Studio M2 Max with MacOS 15.5..

   The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

   1. the preview of the path disappears while I'm trying to move the nodes.
   2. the entire line moves, even though I've only selected a few nodes.
   3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

   But, when I… more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Dotted Guides are not precise in GPU preview

   Guides should allow us to be sure about alignment.
   And while in CPU it’s mostly true, in GPU preview dotted guides get drawn 1 pixel off.
   These should perfectly overlap the edges of the object aligned!

   Look at the GIF attached

   If you notice a bug with the bounding bounding box not getting displayed when I select the rectangle in the CPU Preview mode — it’s a separate Beta-only bug, reported here: http://illustrator.uservoice.com/forums/939477/suggestions/50759876

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. Arrow keys, Home & End keys don’t work when renaming Artboard names on canvas

   We now can rename artboards directly on canvas, by double-clicking a name, if 'Artboard names on canvas' is enabled in Preferences > Selection & Anchor Display.
   However, navigating this input with arrows, Home, End, etc., is not possible. Please make it work.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Centre Points of all objects are visible when I reopen files

    Illustrator 30.0 on Mac Ventura 13.7.8

    Each time I reopen a file in which I had a mix of objects with either visible or hidden centre points, most of these are visible (at least, those of paths, guides…) and they can get in the way.

    I think this started happening with the new version 30.0 (or maybe just the one before).

    Here are examples of 2 similar files, one with and one without all Centre Points showing.

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    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team tried to fix this in Beta 30.1.0.109. The latest one is 30.2.0.12.

    If you can — please try to use Beta and see if no centers will be enabled or disabled when reopening a file. The fix won’t remove those that are already in a document, so we need to to toggle them manually in the Attributes panel.

11. Spot swatch color is not saved correctly when changing the color of an existing swatch

    1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

    2. The version of Adobe Illustrator (desktop): 30.0

    3. The steps you were taking when you experienced the issues:
       Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

    4. Your expected result and the actual result:
       Expected result is that the rectangle in the file when opened in Acrobat should be 100% yellow, following the example above, or whatever the spot swatch color was changed to. Actual result is that the rectangle remains the original color when the document was first saved. If the spot swatch is changed, then copied into a new document then it displays correctly when saved.

    5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
       Open the file in Illustrator and the rectangle is yellow. Open the file in Acrobat and the rectangle is cyan.

    Why does this matter? Many production printing RIPs use the embedded PDF data in the .ai file. If the spot swatch color data is not being updated correctly on a subsequent file save this causes issues in production workflows.

    1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

    2. The version of Adobe Illustrator (desktop): 30.0

    3. The steps you were taking when you experienced the issues:
       Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

    4. Your expected… more

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reproducible at the team’s side, will be fixed

12. イラストレーターが全体に不具合

    囲み選択(黒)をしても反応せず、別の場所をクリックすると囲み選択をしている風になります。
    ただし、カット・コピー等の検索と置換より上の項目は指示出来ず、コピペも不可。グループ化も不可。
    全く作業出来ず、途方に暮れています。

    3 votes

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    Need More Info  ·  2 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. Way too many anchorpoints after expanding strokes or using the 'Blob Brush' tool

    Years and years ago something changed in Pathfinder commands, and when expanding the results contained many more anchor points than in the version before. I submitted a workflow and was told this could not be corrected in the next version and possibly not even in the version after that. It took years to get better, and it was still not as good as in CS2 (yes).
    Now, expanding strokes or even using the 'Blob Brush' results in so, so many anchor points that an immediate 'Simplify' is required to create usable designs. Using both the 'Pen' tool and all other tools, I find the intuitive tools such as the 'Blob Brush' crucial to create artwork and to combine functionality.

    It feels like going back to when things went wrong. You can't possibly ask people to use 'Simplify' after each stroke, this decreases productivity and creativity.

    I attach the result of the 'Blob Brush' in Illustrator 2022 and 2026, and the result of an expanded path in the same versions.
    The settings for the 'Blob Brush' tool are the same in both Illustrator versions; set to absolute smoothness, so this really should not happen.

    When will this be solved? Please solve this.

    Years and years ago something changed in Pathfinder commands, and when expanding the results contained many more anchor points than in the version before. I submitted a workflow and was told this could not be corrected in the next version and possibly not even in the version after that. It took years to get better, and it was still not as good as in CS2 (yes).
    Now, expanding strokes or even using the 'Blob Brush' results in so, so many anchor points that an immediate 'Simplify' is required to create usable designs. Using both the 'Pen' tool and all other… more

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    3 votes

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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14. Zoom in and out is slow

    In the last version of Illustrator (30.0 on Windows 11), the zoom (mouse, keyboard) does not work appropriately (very slow), making the use of the software almost impossible. This bug was not existing in former version (29.x). Unticking graphics acceleration in parameters panel makes it even worse.
    My config: Windows 11 (French), Intel I9, 32Gbytes of RAM, NVidia Geforce 4080 (581.29)
    Please solve rapidly this bug.

    3 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. [Bug] Perceptual Gradients change from CMYK to a RGB conversion of CMYK?

    When I create a white to black gradient in CMYK mode as classic and it looks fine when separations previewed. When I change to peceptual it adds color in the areas from about 1% to 99% and does not stay black only. I tried it with 100% cyan to white and it added magenta and yellow in the same areas.

    3 votes

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    3 comments  ·  Gradients  ·  Delete…  ·  Admin →
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16. Illustrator deletes macOS tags when file is stored on an SMB Synology server

    When I save an existing document on an SMB Synology server Illustrator removes/deletes the macOS tags assigned to the file.

    macOS 26.0.1, Illustrator 30.0, tested on SMB server: Windows 2019 and Synology.

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    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Illustrator 2026 adds a previously selected object to a newly selected one when moving the new one

    macOS Sequoia 15.6
    Illustrator 30.0

    Just selecting and moving basic objects is not functioning correctly. Was this tested at all? I've restarted the app, I've restarted my machine. It's just buggy AF. I've had to revert to previous version just to get a simple chart done.

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    3 votes

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    Need More Info  ·  10 comments  ·  Selection  ·  Delete…  ·  Admin →
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18. Illustrator 29.8.2 saved .ai-file containing outdated pdf-version

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!

    Steps (as far as I can gather):

    1. An Illustrator file has been opened in Illustrator 29.8.2.
    2. The illustrator file has been saved (File > Save) - likely a couple of times - then closed.

    Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.

    To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.

    At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?

    Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in… more

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. When moving object it counts as hundreds of inputs, filling the history

    When you move an object with the mouse, it seems to consider each pixel or so it moves as an individual input, so if you just quickly drag something, your history is completely filled and it is impossible to undo enough to undo the single move. It also shows up as 'Undo' in the history tab rather than 'move' - only the final one is considered 'move'.

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    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems fixed in Beta 30.0.0.14

20. File names are broken on macOS scripts

    Bug reproduction:

    #target illustrator
    
    var file = File.openDialog("Select any file", "All files:*.*");
    var message = 'Results\nfile.name: "' + file.name + '"\nfile.displayName: "' + file.displayName + '"\nfile.localizedName: "' + file.localizedName + '"';
    alert(message);
    

    Save this as a script, run it in Illustrator on macOS and select any file.

    Expected outcome: An alert is displayed with all of the name attributes are populated
    Actual outcome: displayName and localizedName give empty string and undefined.

    Tested on macOS 15.7.1, Illustrator v29.8.2. Same script works on Windows 11.

    3 votes

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    2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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