Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8093 results found
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Giant splash screen ads in paid for, professional subscription is a BUG
I am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.
I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline event.
Last night at 2am, after a nearly 15 hour day, I had one pop up that had the "oh please do bother me with this again later" button off the screen, so there was NOTHING I could do. Thankfully after about 20 long, tense minutes I was able to save my drawings and close Illustrator to get rid of them.
Yes I've turned off splash screen welcome and tool tips, but you know what? those are not tool tips, those are ADS. I've been using AutoCAD for over 30 years, but I'm new to Illustrator, so I kinda NEED the tool tips, at least the minimal hover ones so I can get a clue what a button is since I don't have it all memorized yet.There are hundreds of comments in your user groups and others going back years from your customers who are disrupted and enraged by this practice. What exactly are you getting out of it? I can choose a tutorial whenever I want, I don't need them shoved in my face. It surely isn't selling anything, I'VE ALREADY PAID.
GIVE US THE COMPLETE METHOD TO END THIS PRACTICE without losing actual, useful functionality.
Julie Walker
HoneywellI am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.
I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline…
3 votes -
Find and Replace text results in unwanted repeated characters
Illustrator v 28.0
Mac OS Ventura 13.4.1Using the Edit > Find and Replace... function to search for and remove text results in the first character after the removed text to be repeated. For example:
Old text: Lorem Singapore / Lorem Hong Kong / Lorem Australia
Find "Lorem " and replace with nothing
Result: SSingapore / HHong Kong / AAustralia3 votes -
Enormément de latence
Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes, voire plus, entre chaque clic et l'exécution de l'action correspondante... En résumé, l'application est inutilisable.
Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,…
3 votes -
[Illustrator 27.9] Changing the Fill Color of All Objects Becomes Impossible After Using the Gradient Tool
After I change the color of a gradient stop several times, changing the fill color of virtually all objects becomes impossible until I restart Illustrator.
How to reproduce the bug:
1) Create any object with a gradient fill.
2) Keep changing the colors of the stops.
3) Once changing the colors becomes impossible, create a new object in either the same or a new document and try to set its fill color.
3 votes -
Can't change the color of a gradient stop to an existing swatch
Most infuriating Gradient Swatch forever bug. This bug has been persistent through the past several updates and I don't understand why Adobe is ignoring such an infuriating bug that should not be that hard to correct. Click on the gradient stop and select a swatch from the popup swatches palette and no effect.
3 votes -
Don’t delete preferences after downgrade
This issue is critical.
When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.
It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.
I lost everything just because I wanted to avoid some bugs I had in 27.9.
At the very least, there should be a warning. Ideally, there should be no deletion of preferences.
Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup copy is deleted during the downgrade.
This is extremely damaging, as many professionals rely on heavy customization of their work tools. If a new version is unstable or buggy, they will downgrade to be able to work. If they loose all there preferences during the process, they would not be able to work at all (hello!).
Example of preference folder: ~/library/Preferences/Adobe/Adobe Illustrator/Adobe Illustrator 27 Settings
This issue is critical.
When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.
It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.
I lost everything just because I wanted to avoid some bugs I had in 27.9.
At the very least, there should be a warning. Ideally, there should be no deletion of preferences.
Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup…
3 votes -
フォントが反映されない
一部フォントが反映されません。
現在確認できているのは「AB-kirigirisu」「UDShinMGoPro6N-Light」「TBUDRGoStd-Regular」「mplus-1c-heavy」「mplus-2p-black」の5種です。
この5種がillustrator内の文字ウィンドウのフォントファミリーを設定の一覧に表記がありませんが、ブラウザのAdobe Font内にはフォントが追加されている状態になっています。
フォントをアクティベートする、フォントを一旦削除してから再度追加しなおす、PCを再起動するなどしましたが、改善しませんでした。3 votes -
Random extra lines generated along with results in 3D & Materials tool in vector mode.
I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.
It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!
It does go away when you turn vector off, but I need this logo to remain as a vector, because it will be printed in various sizes from business card to large banners.
I'm kind of losing my mind here, I'm supposed to present this artwork to the client tomorrow and I don't think I can present it with these random lines!
Additional note, if I drag that element into the graphic styles tab, and then try to apply it to another copy of the same element, it draws the exact same set of extra lines.
Additional note 2: The extra lines don't seem to be present if I export the element as a 3D .usda file, but I can't seem to then reimport that to illustrator.
I just updated illustrator and no change.
I tried turning stroke off and generating an equivalent offset path to no avail.
I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.
It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!
It does go away when you turn vector…
3 votes -
Font Height settings not working with all-small-cap typefaces
Working in MacOS 13.5.2
Illustrator 27.8.1
When setting type in a Area Type box, the default Font Height is snapping to the x-height of the text, but only when using fonts with small-cap style lowercase letterforms, rather than typical lowercase forms. When using a font with typical lowercase, the Font Height of the box is defaulting to the height of uppercase letters, as expected.
This behavior is happening to fonts installed locally on my system, as well as those activated though Adobe Fonts.
Selecting various settings for the Font Height option in the Character panel does not alter this behavior, for any of the fonts regardless of style.
Working in MacOS 13.5.2
Illustrator 27.8.1
When setting type in a Area Type box, the default Font Height is snapping to the x-height of the text, but only when using fonts with small-cap style lowercase letterforms, rather than typical lowercase forms. When using a font with typical lowercase, the Font Height of the box is defaulting to the height of uppercase letters, as expected.
This behavior is happening to fonts installed locally on my system, as well as those activated though Adobe Fonts.
Selecting various settings for the Font Height option in the Character panel does not alter this behavior,…
3 votes -
duplicates all the placed images
Every time I open a document with images I get an alert about images not found, without having moved them since I saved the document and when I locate them again, when the document is opened all the duplicate images appear, and it places them in the center of the document . I attach a screenshot of how duplicate images appear to me
3 votes -
Translation error for Turkish
Column for Turkish is Sütun; but it is misspelled and written as sütün.
All sütün words must be replaced with Sütun.
You can see it in new document window (sütünlar).3 votes -
Make Adobe products inclusive for people with vision problems.
It is impossible to change the menu color (make it dark like the rest of the interface) in Illustrator even after editing the registry in Windows 11. Only the Effect menu changes color according to the system settings, the rest (File, Edit, Type etc) remain blinding-white, which is critically bad for people with vision problems.
3 votes -
Métodos abreviados de teclado
No funciona ningún atajo de teclado, la opción "valores por defecto de Illustrator" está vacía.
3 votes -
Horizontal Scroll **** + mouse wheel
On mac OS, Illustrator version 27.8
Scrolling horizontally using SHIFT key + mouse wheel, is broken, and appears to be an obvious mathematical error.
Expected behaviour is for the view to scroll left or right.
Actual behaviour is that is works at some zoom levels, say 300% or 400%, but at higher zoom levels it barely scrolls a few pixels, and at 100% or less, it scrolls the entire page or worse for the smallest increment of the mouse wheel.
It seems clear that the zoom amount has been factored into the scroll amount inversely by accident.
This is a rudimentary feature of the UI, and important. Also a seemingly quick one to find and correct.
Am I right?
On mac OS, Illustrator version 27.8
Scrolling horizontally using SHIFT key + mouse wheel, is broken, and appears to be an obvious mathematical error.
Expected behaviour is for the view to scroll left or right.
Actual behaviour is that is works at some zoom levels, say 300% or 400%, but at higher zoom levels it barely scrolls a few pixels, and at 100% or less, it scrolls the entire page or worse for the smallest increment of the mouse wheel.
It seems clear that the zoom amount has been factored into the scroll amount inversely by accident.
This is a…
3 votes -
直線ツールで線を描画してから、線の色をコード入力すると白になる
（１）塗りと線の色指定をともに「なし」の状態にする。
（２）直線ツールで線を描画する。
（３）（２）の描画後（線が選択された状態で）線の色のメニューをダブルクリックすると、「カラーピッカー」のメニューが表示される。
（４）（３）で表示されたカラーピッカーの色コード（＃）の箇所に、黒のコード「000000」を手入力すると、線が黒にならずに「FFFFFF」の白になってしまう。3 votes -
コピーできてない
win11 最新CCを使用
切り取り（ctl+X）をペースト(ctl+v)しているが
切り取りしたもの自体がなくなります（クリップボードに取れていない？）
貼り付けがスカされます。切り取りしているので、コピーし忘れではない。
このデータがおかしいのか、アップデートのせいなのか
PCがおかしいのか不明改善お願いします。
3 votes -
Black objects in clipping mask are not exported to SVG
Hi,
I created two same artboards with rectangle and text in clipping mask (the mask is important). The only difference is fill of objects – one is black and second red. Then I exported both artboards to SVG using Export for Screens feature (setup attached, but any other setup produces same result). Red version is exported correctly but the black one creates empty SVG file.
I checked SVG code of both files. If the object has any color except of black, code will include fill parameter for each object. But if object is black, code will skip the fill parameter and object takes fill from clipping mask which is none.
I use actual version of Illustrator 27.7 on Windows 10
Hi,
I created two same artboards with rectangle and text in clipping mask (the mask is important). The only difference is fill of objects – one is black and second red. Then I exported both artboards to SVG using Export for Screens feature (setup attached, but any other setup produces same result). Red version is exported correctly but the black one creates empty SVG file.
I checked SVG code of both files. If the object has any color except of black, code will include fill parameter for each object. But if object is black, code will skip the…
3 votes -
Replacing ': ' (a semicolon followed by a space) leads to doubling the next symbol
As discussed at https://community.adobe.com/t5/illustrator-discussions/illustrator-27-5-quot-find-and-replace-quot-issue/td-p/13765176
If you use Find And Replace to find any combination which ends with a semicolon followed by a space, like in 'Test: ', using Replace All will double the next character after the space in all matches.
For example, replacing 'Test: ' (with a space at the end) with nothing in 'Test: 80%' gives '880%'.
Single Replace works fine.
Original report by sevenK
3 votes -
Illustrator (still) cannot read TIF files.
When can we remedy this? I cannot open or place a TIF file in Illustrator 27.6.1. The error message is the file is an unknown format and can't be opened.
There are reports on this page still open from 2021. When will this be fixed?
I have several TIFs from a museum to lay out for printing and I'm having to individually bring them all in to photoshop and export them as a different format.
3 votes -
OBJECT > EXPAND creates SPIKES in geometry
I use Illustrator to create emboss patterns for production tooling. When delivering my patterns, all geometry must be EXPANDED and represented as real vector lines so that the engravers can mill out the tool.
Recently, when I EXPAND the patterns I make (OBJECT > EXPAND), I'm starting to see random SPIKES in my outlined strokes when using the EXPAND tool in the menu. This problem is reproducible on my machine, but it does appear to be random. Sometimes it does it, and sometimes it doesn't. My vector curve is stroked at 0.03 inches.
This problem is causing CRITICAL delays in my workflow, as I have to find these tiny spikes in a file that's essentially 110'' x 70''. This has never been a problem until recently, so can only assume an algorithm change deployed in a recent version is causing this. Really need your help in addressing this!
Using Illustrator 27.6.1 (64-bit) on Windows 10 19045.3086
I use Illustrator to create emboss patterns for production tooling. When delivering my patterns, all geometry must be EXPANDED and represented as real vector lines so that the engravers can mill out the tool.
Recently, when I EXPAND the patterns I make (OBJECT > EXPAND), I'm starting to see random SPIKES in my outlined strokes when using the EXPAND tool in the menu. This problem is reproducible on my machine, but it does appear to be random. Sometimes it does it, and sometimes it doesn't. My vector curve is stroked at 0.03 inches.
This problem is causing CRITICAL delays in…
3 votes
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