8122 results found

1. Switching keyboard layout with Win32 API message hangs Illustrator.

   When I switch the keyboard layout to non-English, using the Win32 API SendMessage/PostMessage WM_INPUTLANGCHANGEREQUEST (0x50), Illustrator crashes.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Bitmaps display as vertical lines in GPU Preview in AI 28.5

   Multiple mentions of bitmaps showing as vertical lines. Displays correctly in CPU Preview in 28.5 but is broken in GPU preview. 2023 does not have this problem on the same system.
   From the forum:
   https://community.adobe.com/t5/illustrator-discussions/open-tiff-file-i-see-vertical-lines/m-p/14635967#M408390
   https://community.adobe.com/t5/illustrator-discussions/textures-showing-as-vertical-lines/m-p/14635988#M408391

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   11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is pushed into Global Availability build 28.6.

   If it misbehaves still — please comment back.

3. Back with a vengeance: Constrain (holding Shift key) doesn't work with Smart Guides turned on, for Scale, Rotate, Reflect

   This is an older bug that was fixed a while ago but seems to be back with a vengeance.

   It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

   See this link:

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

   When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on top of each other.

   This is an older bug that was fixed a while ago but seems to be back with a vengeance.

   It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

   See this link:

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

   When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on… more

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   15 comments  ·  Tools  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   A current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.

4. When a group is set as a key object inside of the ungrouped isolation, Distribute Spacing treats some other groups as ungrouped

   1. Open the test file
   2. Isolate the group
   3. Select all
   4. Ungroup — now you have just <Objects> as the last step of isolation
   5. Click the leftmost group once with the Selection tool to make it the key
   6. Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!

   Why do I do this at all? To distribute all objects inside of a group.
   I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup this larger group — because otherwise Ai won’t allow me to distribute, because all selected children = the group selected. So I want to ungroup, distribute and then group back... but the bug forces me to undo and exit the isolation. Not cool.

   1. Open the test file
   2. Isolate the group
   3. Select all
   4. Ungroup — now you have just <Objects> as the last step of isolation
   5. Click the leftmost group once with the Selection tool to make it the key
   6. Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!

   Why do I do this at all? To distribute all objects inside of a group.
   I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup… more

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   0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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5. Words get broken when hyphenation is off with no hyphens

   Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.

   As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).

   No hyphen also is displayed at the end of the line, the word is just split.

   If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is resized, it gets broken again... and sometimes, when nothing else is done, it gets recalculated again! ...but sometimes not, and it’s even worse, because non-reliable.

   InDesign does it properly, whatever composer is chosen, whatever language.
   No hyphenation should mean NO hyphenation. Words should break like this only when a container width is smaller than the word — and you can see it’s not the case here.

   Works the same on Mac and Windows.

   Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.

   As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).

   No hyphen also is displayed at the end of the line, the word is just split.

   If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is… more

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   6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It turns out the file in the original report has a singular Latin 'o' mixed into the Cyrillic text, and this makes it break without a hyphen.

   The font team notifies that Unicode standart prescribes to not break between two scripts that use spaces as word breaks, so this problem can fixed sometimes later, when the team revises their reflow strategy.

   As for now, be notified it’s a very narrow case, and is a good sign that your text has homoglyphs in it.

6. Illustrator 2023 (27) Crashes When Moving/Dragging

   All versions (27 on) have been crashing when I try to drag/move a group or selection of items. This seems to happen more when I am moving in small increments or if I'm zoomed in, but can happen when I am zoomed out and moving a larger distance as well. Any attempt to drag items from one area to another seems to cause a crash! I have been using Illustrator 27.2, on a 64GB M1 Max MacBook Pro, running Ventura 13.1. I use a Wacom Intuos Pro tablet that is updated to the latest drivers.

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   18 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Intertwine objects expand when an effect is applied to them

   When I want to add, say, a drop shadow to my whole intertwined art, I get it immediately expanded. A warning is displayed, but I’d prefer to keep it live.

   I’d put this in user requests, but let’s admit this is a bug, since I never asked for an object to be expanded, and it potentially can stay live — unlike moving one point of a live rectangle, which obviously makes it a non-rectangle anymore.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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8. Locate in an action gives an error when nothing is selected

   Layers panel has a 'Locate Object' command in its menu.
   It can be recorded into an action directly, without messing with the Actions’ 'Insert Menus Item...' workaround approach.

   However, when this recorded action is called with no selection made, Ai throws an error (!):
   The action failed with an unexpected error code.
   Error:CANT

   ...if there is nothing to locate, locate nothing. But an error is too harsh, it breaks workflows.

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   0 comments  ·  Actions  ·  Delete…  ·  Admin →
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9. Cmd/Ctrl + Enter does not work in Properties to constrain a value temporarily

   I want to say first of all. Maybe most people don't know this. For example, the Transform Palette has a great feature while holding down the Ctrl key. At least for me.

   With Ctrl+Enter in the Transform Palette, I can scale proportionally enlarge/reduce regardless of whether the Constrain Width and Height Proportions button is selected or not.
   This feature (Ctrl+Enter) Properties Panel Does Not Work. When will you make this palette that you are so proud of more useful? For example, I want to add the Layer Palette custom. etc.

   The same feature that worked in the old versions of the Transform palette was broken after the new versions of which I forgot the number. The problem is; With CapsLock turned on, I am unable to proportionally enlarge/reduce regardless of whether Constrain Width and Height Proportions is selected or deselected. If CapsLock is turned off, it's fine. I'm doing proportional magnification and reduction with Ctrl+Enter.
   But sometimes I forget and when I see that you did it wrong, it turns out that CapsLock was turned on.
   What problem does the CapsLock key have with the Transform Palette?

   If anyone wants a video for those who don't understand, I'll do it without hesitation.

   I want to say first of all. Maybe most people don't know this. For example, the Transform Palette has a great feature while holding down the Ctrl key. At least for me.

   With Ctrl+Enter in the Transform Palette, I can scale proportionally enlarge/reduce regardless of whether the Constrain Width and Height Proportions button is selected or not.
   This feature (Ctrl+Enter) Properties Panel Does Not Work. When will you make this palette that you are so proud of more useful? For example, I want to add the Layer Palette custom. etc.

   The same feature that worked in the old versions of… more

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   6 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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10. Align / distribute spacing applies x10 multiplier in large-canvas document

    Distribute objects doesn't work properly in a large-canvas document. In the example. I applied a spacing of 2 inches, but a x10 multiplier is automatically applied, so the spacing is actually 20 inches.

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    5 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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11. Some menu items are missing access keys (underline letters when Alt is held)

    On Windows, Alt keys can be used to access all menus via keyboard.
    When you hold Alt, a letter that you can press to access a particular item is underlined.

    Some items though are missing these underlines, specifically:

    Edit > Spelling, My Settings, Edit Colors
    Object > Collect for Export
    Window > Extensions, Find Extensions on Exchange, Workspace, Toolbars... most panels here, including newer ones.

    Some are less needed, some are more important.
    Please don’t miss these. It feels like new items loose these (except for new Select Same Text options — good job!)

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

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    13 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in AI 25.1 release, available for download from Creative Cloud Desktop.

13. Illustrator strips out XMP metadata when exporting PNGs

    From CS1 until CC2017 when exporting PNGs the XMP metadata was preserved; Adobe BROKE this in CC2018/2019/2020! It works for all other file formats. We have production customers that rely on the XMP metadata matching between the Illustrator file and the exported PNG. FIX IT! Photoshop fixed this bug in their most recent release - why are you behind?

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0

    When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

    For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

    This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had a layer that should be in “Brick Red” now has that layer in “Olive”, BUT not every Layer colour is affected.

    Layers set in the first 3 default colours - “Light Red”, “Light Blue” & “Green” - appear correctly coloured across many documents. Possibly some other Layer colours are unaffected too.

    As I’ve replaced Illustrator 23.1.1 with version 24.0, I can’t open any of the affected documents in version 23.1.1 to see if overwriting them with a version 24.0 save permanently damages the correct colouring, or if the colours would revert to being correct if the documents were opened again in version 23.1.1.

    This sort of sloppy coding error is infuriating, and is precisely why I’d NEVER normally upgrade to a “dot-zero” release of anything. However I’d been getting issues with Illustrator 23.1.1 crashing when opening documents for the past few days (possibly related to updating the OS to macOS Mojave 10.14.6 - 18G1012 from the previous “version” of 10.14.6) and upgrading to Illustrator 24.0 has (ironically) fixed that issue at least.

    When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

    For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

    This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had… more

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    15 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
    Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

15. Unit issue with DXF exported from Illustrator

    Hello,
    Units are not correct when exporting DXF files from Illustrator CC.

    A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

    My CC options are in millimeters
    $INSUNITS in DXF file should be defined to 4 = Millimeters
    Actually it is exported with 1 and this is incorrect.

    Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

    Default drawing units for AutoCAD DesignCenter blocks:
    https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

    Thanks you for tanking in consideration this problematic.

    Best regards

    Nicolas Bourgeois

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedbacks.

16. The operation cannot complete because of an unknown error. CANT

    Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

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    11 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. AI doesn't expand folders in File > Scripts when you have over some number of nested folders

    I have 57 folders inside Scripts root folder.
    They are well-organized and have several levels of hierarchy:
    10 general folders containing (or not) files and folders. The deepest level is 3 folders.
    AI ignores folder content at I would say folder 54 and doesn't expand the last three. Clicking won't help.
    Do you have any limitations for nested folders in AI?
    Why it is not documented then?
    Anyway, fix it, please.
    Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. illustrator wont open file windows

    I have searched the support site and user voice with no results.

    When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

    • There is no freeze or crash
    • Restart of the application did not fix the issue.
    • File>>Open is the only way I can open files
    • This happens to all files whether created with CC 2019 or earlier versions

    Specs:
    Illustrator CC 2019
    Windows 10

    I have searched the support site and user voice with no results.

    When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

    • There is no freeze or crash
    • Restart of the application did not fix the issue.
    • File>>Open is the only way I can open files
    • This happens to all files whether created with CC 2019 or earlier versions

    Specs:
    Illustrator CC… more

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator

    As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.

    The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.

    The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the active document will not render, leaving a chunk of the welcome menu (half of the Illustrator logo) in it's usual place. See image 2.

    This is using Illustrator 22.1 on MacOS Sierra 10.12.6.

    Being able to open files properly is a pretty basic feature that is expected to be working properly.

    As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.

    The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.

    The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the… more

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    15 votes

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Certain line gets invisible with GPU preview on

    Certain line vanishes when GPU preview is turned on.
    Win 7x64 Nvidia Quadro K620.
    Attaching both animation and file.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases