8212 results found

1. Illustrator shows paths with extremely many points incorrect, without showing a warning to user

   Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
   Example file:

   https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Ffamh-my.sharepoint.com%2Fpersonal%2Fpvanhoeijen_mapcreator_eu%2F_layouts%2F15%2Fguestaccess.aspx%3Fdocid%3D0c7129d8cd5044a4badf8ddc913011953%26authkey%3DAYHJRpUE4Du7iJIa3FOffEE%26expiration%3D2017-09-29T22%253a00%253a00.000Z

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Keyboard doesn't register a shortcut

   In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
   Illustrator do not recognize international keyboards. You may register but it won’t work.
   What a shame since it's the oldest app in the family.

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3. Exporting SVG 1.2 Tiny gives a metadata / namespaces error

   I use Illustrator CC 2017 21.1.0.
   When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:
   
<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>


   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.
   Regards,
   Ed Boon
   Visioned.net

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

4. GPU Performance stops working when enabled

   Illustrator 21.1.0 (64-bit)

   GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. User guide correction

   Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

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6. Illustrator doesn't find color profile, which are shown in Indesign

   Hi everybody,

   I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

   I reopened Illustrator and also de- and reinstalled it...

   Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

   Thanks a lot!

   Best wishes
   Rene

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   An installed color profile can be accessed and used like this:

   Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

   Then go to Edit > Assign Profile and set it.

7. Can't create new artwork

   new button and menu item just start dialog box so can't create any new artwork from scatch

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Application crash when copy/pasting SVG paths

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application will crash immediately or very shortly afterwards.

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application… more

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Appearance pallet, 2 top stacks always expand, after use Type Tool

   Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

   Steps:
   1. Open Illustrator, new document
   2. Open Appearance Palette (Shift+F6)
   3. Collapse all stacks in Appearance Palette (if they expanded)
   4. Choose Type Tool
   5. Use Type Tool in any place of document
   6. ESC and Click any place of document

   Expected result:
   Appearance Palette Stacks remain minimized (folded)

   Actual result:
   2 top Appearance Palette Stacks are expand (unfolded)

   • 

   2 votes

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10. Panning at high zoom levels appears blurry

    The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

    https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

    ---

    If you drag to work with the preview enlarged, the work area preview will look blurry.
    The more you zoom in, the more severe the symptoms are.
    There wasn't until the last version of 2023, but it came up at some point.
    Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

    It's quite disruptive to the workflow. Please fix it quickly Adobe…

    Below are the things I've done before.
    Attached is the video as well.

    <Things I've tried>
    - Upgrade computer RAM, cpu, graphics card
    - Check on 3 computers
    - Initialization
    - Initialize configuration settings
    - rename and reset folders in %appdata%
    - Check after installing an earlier version of illustration
    - Check after installing the latest illustration version
    - Upgrade/downgrade graphics card drivers to the latest
    - Turn off gpu acceleration (not a fundamental solution)
    - Check Windows Update
    - Update/Remove and reinstall the Wacom driver
    - Check by file capacity (at least one letter appears in the blank document. No matter file size.)
    - Pixel Preview settings has always been unchecked
    - The file path is local, not server.

    People who have experienced the same symptoms,

    why don't you form a league with me? ¯_(ツ)_/¯

    Don't say turn off gpu perfomence ☹☹☹
    I upgraded my graphics card to the latest to take advantage of gpu.

    A Korean representative has confirmed that the illustration is defective.

    https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%AC-%ED%98%84%EC%83%81/m-p/15090468?profile.language=ko

    don't encourage me to chat. They don't know the answer either. Just fix it quickly.

    ---

    Sentences with a translator, not as smooth as locals.
    I ask for your understanding if you felt bad.

    The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

    https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

    ---

    If you drag to work with the preview enlarged, the work area preview will look blurry.
    The more you zoom in, the more severe the symptoms are.
    There wasn't until the last version of 2023, but it came up at some point.
    Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

    It's quite disruptive to the workflow. Please… more

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    Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Transparency Lost in After Effects When Importing v30 AI Files

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.

    This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.

    Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.

    Is there a known fix? Is this a confirmed bug?

    Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.

    — Reported by I'm John

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10)… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?

    
    

    Thanks,

    Illustrator Team

12. PDF/X-4 Export Produces Non-Compliant PDFs in Illustrator v30.2.1

    In v28, when exporting PDF/X-4 via an Action or script, inserting a "Convert to Working CMYK" step into the workflow allowed consistent production of PDF/X-4 compliant files with no preflight errors.

    In v30, following the exact same workflow with identical files and the same preset now produces non-compliant PDFs. Acrobat preflight reports two distinct errors that did not occur in v28.

    Preflight Error #1 — Placed image ICC profile conflict:
    "CMYK source profile is the same as the PDF/X output intent destination profile (201 occurrences, 2 pages)"

    Cause: Placed PSD files have Japan Color 2001 Coated embedded as an ICC profile. Since the output intent is also Japan Color 2001 Coated, v30 appears to write both into the PDF in a way that triggers a conflict. This did not occur in v28 with identical source files.

    Preflight Error #2 — Transparency blend color space conflict:
    "Transparency blend color space is the same as the output intent destination profile (13,681 occurrences, 2 pages)"

    Cause: v30 appears to embed the document's transparency blend space (Japan Color 2001 Coated, derived from the working CMYK setting) in a way that conflicts with the output intent. This also did not occur in v28.

    PDF Preset Settings (X4_Johnset):
    - Standard: PDF/X-4:2010
    - Compatibility: Acrobat 7 (PDF 1.6)
    - Color Conversion: No Conversion
    - Output Intent Profile: Working CMYK — Japan Color 2001 Coated
    - Profile Inclusion Policy: Include All RGB & Tagged Source CMYK Profiles

    Both errors are absent when exporting the same file with the same preset from v28.7.10. This appears to be a regression introduced in v30.

    Is there a known workaround? Is this a confirmed bug?

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)

    Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a regression introduced in Illustrator v30.

    — Reported by I'm John

    In v28, when exporting PDF/X-4 via an Action or script, inserting a "Convert to Working CMYK" step into the workflow allowed consistent production of PDF/X-4 compliant files with no preflight errors.

    In v30, following the exact same workflow with identical files and the same preset now produces non-compliant PDFs. Acrobat preflight reports two distinct errors that did not occur in v28.

    Preflight Error #1 — Placed image ICC profile conflict:
    "CMYK source profile is the same as the PDF/X output intent destination profile (201 occurrences, 2 pages)"

    Cause: Placed PSD files have Japan Color 2001 Coated embedded as an ICC… more

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13. Discover panel not working

    The discover panel and tutorials are not working,

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    Need More Info  ·  1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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14. Windows Explorer freezes when Saving As PDF

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows Explorer again after working for awhile. It seems to most often happen when using the Type tool, and clicking on other parts of the Workspace.

    This is infuriating, and has caused me to entirely reinstall the Operating System to try to find a remedy. Nothing has worked.

    • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
    • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

    1. Open AI file
    2. Save as.. PDF
    3. Choose a PDF option, click Save
    4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
    5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

    I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows… more

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    Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Scroll wheel crash

    Logitech MX Master 2S mouse scroll wheel has stopped functioning in latest versions of AI. Currently hanging and crashing.
    Latest Windows, Latest AI. Latest nvidia driver.
    Asuswrx90, AMD7965, 256 QVL RAM, 5090Founders, Samsung 9100 m2 OS/CACHE/Storage drives
    Expected: smooth scroll
    Actual: App hangs for 2 seconds.
    GPU accelleration settings on or off make no difference.
    I suspect it is a logitech driver issue but a basic bit of mouse functionality in very very common hardware should not be happening.

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    Request to Contact Support  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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16. Free Transform resets frame after each use

    If it was the only problem... Have you ever tried to "free transform" an object like you can do it with Photoshop in a breeze ? Free Transform tool (Free Distort) resets the handles to the rectangular bounding box after each handle drag! Super convenient to adjust a deformation! But did Adobe internally have the distortion tools proposed in Illustrator tested? there are 3 or 4 but all are tedious to use and very incomplete. Please, Adobe, put all this in the trash and replace these useless things with a single tool effective and intuitive... exactly like the "free transform" of Photoshop! Speak to real graphic designers and they will show you how to make real tool!

    If it was the only problem... Have you ever tried to "free transform" an object like you can do it with Photoshop in a breeze ? Free Transform tool (Free Distort) resets the handles to the rectangular bounding box after each handle drag! Super convenient to adjust a deformation! But did Adobe internally have the distortion tools proposed in Illustrator tested? there are 3 or 4 but all are tedious to use and very incomplete. Please, Adobe, put all this in the trash and replace these useless things with a single tool effective and intuitive... exactly like the "free transform"… more

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator today properly keep the Free Transform frame deformed after each use, until you destroy the group it creates.

    If you still have problems with the way it works — please comment back.

17. Offset Path creates notches

    Certain paths with certain Offset Path values create these.
    Usually it’s a rather small value, but this sometimes happens with larger ones.

    There are other related problems with Offset Path:
    1. Stroke displaying incorrectly and Offset Path broken — http://illustrator.uservoice.com/forums/601447/suggestions/39059872
    2. Offset Path with small values (or Inside / Outside strokes) results in skewed lines — http://illustrator.uservoice.com/forums/601447/suggestions/39425959

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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18. Changing the Japanese font in the Type tool does not update it.

    macOS Tahoe 26.2
    Adobe Illustrator (Desktop version) 30.2.1

    Changing the Japanese font in the Type tool does not update it.
    This occurs even when "Enable missing glyph protection" is initially set to OFF and no other settings are changed.

    This does not occur in macOS Vetura13.7.8

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Vorschaubilder verschwinden im Bridge

    Hallo, ich habe folgendes Problem mit Illustrator (30.2.1) und Bridge (16.02.23) auf einem Windows Rechner mit 64GB Ram, Windows 11 Pro und eine RTX 3060 Ti.

    Wenn ich momentan im Illustrator eine Datei speichere zweig mir Bridge diese Datei nicht mehr korrekt an.

    Beispiel:
    - Normal war die Anzeige in Bridge wie Bild01.jpg
    - die geöffnete Datei im Illustrator wo alles stimmt ist wie Bild02.jpg, alle Verknüpfungen sind intakt
    - ändere ich in der Datei nur das Darum und speichere, ist nun die Anzeige im Bridge wie im Bild03.jpg daher zusammen wie Bild04.jpg

    Öffne ich die Datei im Illustrator ist alles ohne Fehler vorhanden.
    Verknüpfe ich das Bild über das Menü neu und speichere es dann wieder, stimmt die Vorschau im Bridge wieder wie bei Bild01.jpg.

    Schließe ich dann die Datei stimmt die Vorschau im Bridge, wenn ich sie dann wieder öffne stimmt alles.
    Nehme ich irgendeine Änderung vor, Bsp. Text anpassen oder Ebene einmal aus und einblenden und speichere dann wieder normal, ist die Vorschau in Bridge wieder wie bei Bild04.jpg, also defekt.

    Ich muss also in so einem Fall bei Änderungen aktuell vor dem Speichern immer alle Verknüpfungen aktualisieren und dann speichern damit ich im Brigde die richtige Vorschau habe. Hier ist es auch egal ob es eine Verknüpfung mit einem JPG oder PSD ist.

    Sonnige Grüße von Usedom

    Hallo, ich habe folgendes Problem mit Illustrator (30.2.1) und Bridge (16.02.23) auf einem Windows Rechner mit 64GB Ram, Windows 11 Pro und eine RTX 3060 Ti.

    Wenn ich momentan im Illustrator eine Datei speichere zweig mir Bridge diese Datei nicht mehr korrekt an.

    Beispiel:
    - Normal war die Anzeige in Bridge wie Bild01.jpg
    - die geöffnete Datei im Illustrator wo alles stimmt ist wie Bild02.jpg, alle Verknüpfungen sind intakt
    - ändere ich in der Datei nur das Darum und speichere, ist nun die Anzeige im Bridge wie im Bild03.jpg daher zusammen wie Bild04.jpg

    Öffne ich die Datei im Illustrator ist… more

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    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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20. Images Missing After Reopening Adobe Illustrator File

    Hello Adobe Illustrator Community,

    I would like to report an issue we have been experiencing with Adobe Illustrator that has caused serious problems in our production workflow.

    Issue Description:
    Images that were properly embedded in Adobe Illustrator files go missing after the files are closed and reopened. The images are not corrupt, and their resolution is below 500 PPI. However, upon reopening the AI file, some embedded images disappear completely.

    This issue does not occur in all Illustrator files; it happens randomly across different files, making it difficult to predict or prevent.

    Impact:
    This problem has caused losses for our prepress team, as some images went missing without being noticed, while the printed products had already been produced.

    Since:
    November 2025 – present

    Adobe Illustrator Version:
    30.1

    Operating Systems:
    Windows 10 and Windows 11

    Attached are images as evidence showing the missing embedded images after reopening the files.

    We would appreciate any assistance, clarification, or solution regarding this issue, as it significantly affects our production reliability.

    Thank you for your support.

    Hello Adobe Illustrator Community,

    I would like to report an issue we have been experiencing with Adobe Illustrator that has caused serious problems in our production workflow.

    Issue Description:
    Images that were properly embedded in Adobe Illustrator files go missing after the files are closed and reopened. The images are not corrupt, and their resolution is below 500 PPI. However, upon reopening the AI file, some embedded images disappear completely.

    This issue does not occur in all Illustrator files; it happens randomly across different files, making it difficult to predict or prevent.

    Impact:
    This problem has caused losses for our… more

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    1 vote

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    Need More Info  ·  3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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