8059 results found

1. slow cursor on second monitor when using Adobe Illustrator - only while using Ai

   When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.

   This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!

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2. lag issue with Blob Brush

   Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

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3. There is not enough memory available to process the appearance of an object

   Mac os MOjave
   Processor 3.1 Ghz Intel Core i7
   Memory 8gb
   Graphics Intel Iris Graphics 6100 1526 MB

   Illustrator 23.0.4

   I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for this? Thank you.

   Mac os MOjave
   Processor 3.1 Ghz Intel Core i7
   Memory 8gb
   Graphics Intel Iris Graphics 6100 1526 MB

   Illustrator 23.0.4

   I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for… more

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4. Why can't I select and deslect multiple layers with shift& alt anymore?

   Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

   Does anyone know how to solve this because I can't work this way.
   I already restarted, did an extra update, nothing seems to help.

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5. Files preview sticks after opening multiple documents

   After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

   Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

   I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

   I am running version 23.0.3 CC, on a Macbook Pro (Late 2013) - OS Mojave 10.14.3 - 16GB RAM, NVIDIA GT750M, Intel Core i7 2.3 Ghz.

   After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

   Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

   I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

   I am running… more

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6. Generic Color Palate

   I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last 23 years and have never experienced anything like this.

   I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Blends with 3D objects do not retain rotation values when expanded

   When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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8. AI 23.03 - Absolute Performance Hog

   AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

   No trouble with previous version of AI.

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9. Character/Paragraph panels - lazy and/or incorrect updating

   Illustrator 23.0.3 on Win10

   It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

   I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down by 1pt" relative to the other text in the paragraph.

   Sometimes I can see the correct current values for the text by putting the cursor in the line and moving it around with the arrow keys. The actual current values will briefly display before being replaced with Illustrator's mistaken idea of what values should be displayed.

   See attached video of the Character panel doing the same thing. The cursor is on a line of text that is set in Adobe Caslon at 25pt, but the panel is telling me it's Myriad Pro 12pt. Each time I move the cursor, the correct values are (briefly) displayed before being replaced with the uselessly wrong values. FWIW, the wrong values are the defaults: "[Normal Character Style]" and "[Normal Paragraph Style]" in the Character/Paragraph Styles panels, and if I created a new text box and started typing, yes, I'd get Myriad Pro 12/14.4. But having already typed text and changed its style to something else, I need the panels to show those values.

   It's more than a little irritating.

   Illustrator 23.0.3 on Win10

   It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

   I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down… more

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Freeform gradients become uneditable

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If it's not a bug, then this is a feature request for the ability to edit freeform gradients.

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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11. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac… more

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Not saving work

    Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

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13. snap

    Snap to point is always pixels off, so "joining" doesn't work. Pen tool also won't connect to an anchor and will also be pixels off. Snap to point is turned on. Can't join points of lines and shapes to one another to make complete shape.

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14. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate firewall that block any rogue application from accessing the internet and Adobe CC and Illustrator had been cleared and everything had worked OK since 2016 until the new 2019 version.

    Please fix this bug or indicate the procedure to prevent CEPHTMLengine from stealing focus.

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate… more

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. svg text

    Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Added to Backlog  ·  Dirk Schulze responded

    Hi Akshay,

    We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

    We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

    We are sorry that you experience the issue and are working on fixing the issue.

    The Adobe Illustrator Team

16. I have to keep re-activating fonts

    For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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17. Rotate tool repeatable bug,

    Copy by Rotate Tool, Repeatable Bug
    OS: Windows 10
    Illustrator Version: 23.0.1

    Steps to reproduce:

    1. create a box or square
    2. activate the rotate tool (R)
    3. click on any corner of the box to move the pivot
    4. begin rotation
    5. hold down ALT to initiate copy
    6. release mouse to end rotation and complete copy

    Expected Result:
    Copy of object created at rotation specified by tool.

    Actual Result:
    At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain control of the application is to attempt a force quit from the operating system level. This will force a save dialog, cancelling it will return focus to the application and allow the user to proceed.

    Workarounds attempted:
    Preference Folder removal and recreation.
    Reinstall and update.
    Disabling of GPU acceleration for Illustrator.

    None have any effect on the problem.

    Copy by Rotate Tool, Repeatable Bug
    OS: Windows 10
    Illustrator Version: 23.0.1

    Steps to reproduce:

    1. create a box or square
    2. activate the rotate tool (R)
    3. click on any corner of the box to move the pivot
    4. begin rotation
    5. hold down ALT to initiate copy
    6. release mouse to end rotation and complete copy

    Expected Result:
    Copy of object created at rotation specified by tool.

    Actual Result:
    At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain… more

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18. Add anchor point not working on holding pen tool

    Add anchor point not working on holding pen tool

    I just purchased cc version

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19. There is not enough memory available to process the appearance of an object

    MAC OS High Sierra Version 10.13.6
    Processor 3.2Ghz Intel Core i5
    Memory 8GB
    Graphics AMD Redeon R9 M380 2048MB

    Illustrator is CC 2019 23.0.1

    When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
    Could you advise if there is a fix for this?

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Expand Appearance is greyed out in 2019 compare to CC2018, same doc, same selection, it is enabled.

    I have a document which, when I select certain objects in CC 2019 - Expand Appearance isn't available and Expand, when used, doesn't give the expected result. Exact same document, exact same selection in CC 2018 and Expand Appearance is available, and when clicked, works perfectly and as expected.
    FYI - the selection has a number of Transform effects applied to it.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    we will need someone to have a look at the file to determine the issue.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .