8060 results found

1. New file

   There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. フォントの表示がおかしい

   本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
   ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。

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   Need More Info  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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3. Scale strokes box keeps unchecking

   The "Scale Strokes and Effects" box keeps becoming unchecked making it necessary for me to check preferences for each document.

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   3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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4. Bug - Cannot access Hands on tutorials

   I was doing the hands on tutorials and then I loaded into the app and the section for them was gone in my tutorials tab. I found the webpage online that allows me to launch hands on tutorials from browser https://www.adobe.com/learn/illustrator?tutorialType=inApp&learnIn=1 and it leads to the screenshot provided. I would love to be able to continue doing the hands on tutorials. I ensured that I have no VPN installed, I updated graphics drivers, and reinstalled Illustrator to no avail.

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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5. Recent colors become None when Global or Spot Colors are used

   Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
   Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
   The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
   When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors, you get a warning about a Missing Profile (which is not true) when you create or open a file while the Global (or Spot) Colors are still in the Recent Colors (they are available across documents). If you click OK the file opens, just as it would with the warnings off. The warning will not show again during the current session. But if you click Cancel (as many times as the number of Global/Spot Colors that you have in your Recent Colors). The file will open with the recent Global/Spot Colors converted to None.

   Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
   Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
   The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
   When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors,… more

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   
   

6. Symbol not following the artwork to move when moving, after update

   I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

   When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

   Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

   Thank you for your support.

   I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

   When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

   Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

   Thank you for… more

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   8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix available in prerelease build now - version 29.8

   To be rolled out in general build soon.

7. Recent Colors is adding the [None] swatch as K=0 and apply white

   When fill is focused, setting [None] adds the white (K=0) chip into Recent Colors sections.
   Doesn’t happen for strokes.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   
   

8. New Artboard Paste in Front Fails and Select Artboard Fails in Artboards panel

   Illustrator 29.6.1 - Mac
   When starting with more than one artboard.
   If you select all objects on an artboard. Copy.
   Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
   I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
   You can no longer select an artboard in the Artboards panel and select objects you create on the new artboard using Select All on active artboard.
   This creates a problem in Extendscript or AppleScript because you can no longer set the active artboard correctly and have it display properly even with redraw. This bug does not occur in 29.5

   Illustrator 29.6.1 - Mac
   When starting with more than one artboard.
   If you select all objects on an artboard. Copy.
   Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
   I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
   You can no longer select an artboard in the Artboards panel and select objects… more

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. PARM error with Bounding Box or Free Transform when scaling an image

   I just started to get this error... on the newest version of Illustrator 29.6.1 ...when trying to scale an image up/down in size...

   Any good ideas how to fix?

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   3 comments  ·  Layers  ·  Delete…  ·  Admin →
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10. Gradient does not rotate with object when using corner handles (manual transform)

    When an object with a gradient is rotated manually using the bounding box (corner handles), the gradient does not rotate with the object.
    However, using the Rotate tool or Object > Transform > Rotate results in correct gradient behavior.

    This silent inconsistency leads to invisible errors in print output — especially in professional workflows.

    🧪 The bug was tested on multiple Illustrator versions, macOS and Windows, fresh installs, and clean preference files. It is reproducible.

    🔗 Forum discussion with video + .ai file proof:
    https://community.adobe.com/t5/illustrator-discussions/gradient-not-rotating-with-object-during-manual-rotation-caused-an-88-000-try-print-job-loss/m-p/15408772

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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11. Upon reopening Ai files, it shows that fonts are missing when they aren't

    To fix the "error" I have to navigate to Adobe fonts, uninstall each font one by one, as uninstalling a font family all at once doesn't fix the issue, then individually reinstall each font. Super tedious and taxing to workflow. Issue is across multiple files, all that I have created on the same device that presents the "missing font" dialogue so I know it isn't a file issue. Please fix.

    Windows 10 Pro
    Adobe Illustrator v 29.5.1

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. [ExtendScript] Cannot set TextRange.justification to value in ParagraphStyle

    We cannot successfully set textFrame.textRange.justification to the value in the applied ParagraphStyle.

    For example, if the text has [Normal Paragraph Style] applied, which for me has Justification.LEFT, then I cannot set that text to have Justification.LEFT in cases where the justification has been changed.

    (Tested on MacOS 15.4.1 Adobe Illustrator 29.5.1, but this appears to be an old bug.)

    Steps to reproduce:
    1. Create new document
    2. Run the below script

    Expected Result: all tests passed and no alert message appears.

    Actual result: Failed to set textRange.justification to LEFT.

    Script:

    (function () {
    
        var doc = app.activeDocument,
            textFrame = doc.textFrames.add();
    
        textFrame.textRange.contents = 'Hello.';
    
        // prepare for the test, ensuring - due to the bug - that the justification won't match the applied paragraph style
        textFrame.textRange.justification = Justification.RIGHT;
        textFrame.textRange.justification = Justification.CENTER;
        textFrame.textRange.justification = Justification.LEFT;
    
        // test RIGHT justification
        textFrame.textRange.justification = Justification.RIGHT;
        if (textFrame.textRange.justification !== Justification.RIGHT)
            alert('Failed to set textRange.justification to RIGHT.');
    
        // test CENTER justification
        textFrame.textRange.justification = Justification.CENTER;
        if (textFrame.textRange.justification !== Justification.CENTER)
            alert('Failed to set textRange.justification to CENTER.');
    
        // test LEFT justification
        textFrame.textRange.justification = Justification.LEFT;
        if (textFrame.textRange.justification !== Justification.LEFT)
            alert('Failed to set textRange.justification to LEFT.');
    
    })();
    

    Additional note: in the link above, users discovered that performing a resize on the textFrame somehow removes the blockage and Justification.LEFT can be set afterwards. Perhaps it breaks the link to the paragraph style?

    Edit 2025-05-23: to add details about the possible link to the applied paragraph style.

    A possible temporary workaround:

    // set LEFT justification
    textFrame.textRange.justification = Justification.LEFT;
    
    // now check it
    if (
        Justification.LEFT !== textFrame.textRange.justification
        && Justification.LEFT === textFrame.textRange.paragraphStyles[0].justification
    ) {
        // bypass a bug where we can't set the attribute that matches the applied paragraph style:
        //  - change the applied paragraph style's justification
        //  - then change the textFrame's justification to the style's previous value,
        //  - then return the paragraph styles original setting
        textFrame.textRange.paragraphStyles[0].justification = Justification.CENTER;
        textFrame.textRange.justification = Justification.LEFT;
        textFrame.textRange.paragraphStyles[0].justification = Justification.LEFT;
    }
    

    We cannot successfully set textFrame.textRange.justification to the value in the applied ParagraphStyle.

    For example, if the text has [Normal Paragraph Style] applied, which for me has Justification.LEFT, then I cannot set that text to have Justification.LEFT in cases where the justification has been changed.

    (Tested on MacOS 15.4.1 Adobe Illustrator 29.5.1, but this appears to be an old bug.)

    Steps to reproduce:
    1. Create new document
    2. Run the below script

    Expected Result: all tests passed and no alert message appears.

    Actual result: Failed to set textRange.justification to LEFT.

    Script:

    (function () {
    
        var doc = app.activeDocument,
            textFrame

    … more
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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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13. Warning message for over 15 years "This file has been modified outside of Illustrator"

    There needs to be a way to disable this warning message. I have only seen this error in Illustrator, and it has been around for over 15 years with no solid solution. It appears to be related to file timestamps, but when a user is working on a file, saved on a file server, and they are the ONLY one who has access to the file, this error should NEVER appear. This error appears for Windows or Mac users, saving files on either a network or cloud storage location. So far, Adobe's solution is "just save the file locally". This is not a solution. There are many reasons files are not stored locally.
    It would be best to have the option to disable this file check Adobe is doing. It does not help anyone.

    There needs to be a way to disable this warning message. I have only seen this error in Illustrator, and it has been around for over 15 years with no solid solution. It appears to be related to file timestamps, but when a user is working on a file, saved on a file server, and they are the ONLY one who has access to the file, this error should NEVER appear. This error appears for Windows or Mac users, saving files on either a network or cloud storage location. So far, Adobe's solution is "just save the file locally". This… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Applescript—cannot save Illustrator file if embedding ICC profiles

    This is a bug, as verified by this post (https://community.adobe.com/t5/illustrator-discussions/there-is-a-problem-with-saving-as-illustrator-using-applescript/m-p/15287552) and this post (https://community.adobe.com/t5/illustrator-discussions/applescript-cannot-embed-icc-profiles-in-illustrator-save-options/m-p/15032019#M429674). I cannot save an Illustrator file as part of an AppleScript if ICC profiles are being embedded. This is a problem because I can no longer use my Applescripts for creating versions of logo files.

    The following code will fail with the error "Cannot get document 1". The error occurs when the save command’s with options parameter is a record containing a embed icc profile property.

    save document 1 in filePath as Illustrator with options {embed icc profile:true}
    I have verified that a) the ICC profile was already embedded in the source document, and that if I save the file via the GUI, checking the box to save the ICC profile works. Using AppleScript to save the Illustrator file does not retain the ICC profile.

    This fails on macOS 14.5 and Illustrator 27.x and 28.5. It also fails on macOS 15.4 and Illustrator 29.5.0. It also fails on macOS 15.3.2 and Illustrator 28.7.6 and 29.5.

    According to another user, JavaScript works properly. However, JavaScript is not a workaround for me.
    var d = app.documents[0];

    var saveOptions = new IllustratorSaveOptions();
    saveOptions.flattenOutput = OutputFlattening.PRESERVEAPPEARANCE;
    saveOptions.embedICCProfile = true;

    d.saveAs(new File('~/testjs.ai'), saveOptions);

    Please help -- I need to be able to save an Illustrator file with AppleScript, that has an embedded ICC profile.

    This is a bug, as verified by this post (https://community.adobe.com/t5/illustrator-discussions/there-is-a-problem-with-saving-as-illustrator-using-applescript/m-p/15287552) and this post (https://community.adobe.com/t5/illustrator-discussions/applescript-cannot-embed-icc-profiles-in-illustrator-save-options/m-p/15032019#M429674). I cannot save an Illustrator file as part of an AppleScript if ICC profiles are being embedded. This is a problem because I can no longer use my Applescripts for creating versions of logo files.

    The following code will fail with the error "Cannot get document 1". The error occurs when the save command’s with options parameter is a record containing a embed icc profile property.

    save document 1 in filePath as Illustrator with options {embed icc profile:true}
    I have verified that… more

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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15. Pencil tool preview not showing

    Hello, in illustrator 29.4 and 29.5 (on windows 11 pro) I can't preview the path while i am drawing with the pencil tool. I checked all the settings and everything is set to see it. I had to downgrade to illustrator 29.2 to use it again

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    13 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This is fixed and is available now in beta. Please check and share your observations.

    Regards,

    Aishwarya G Gadodia

16. HEX Franklin Variable Font is Not Visible when Editing

    I am on a Mac running Illustrator 29.4. I am trying to use the variable OTF version of HEX Franklin, and all Adobe apps do not render the letterforms. When I try to select the variable font in the dropdown, it just defaults back to Myriad or the default typeface.

    Other variable fonts work as intended, but specifically, this one is broken. Any possible fix?

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    Under Review  ·  8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Swatch Info renders a saved tint as yet another copy of the main global color

    The feature doesn't work correctly with tints for global colors.
    When a new tint of a global color is saved into Swatches, it gets displayed as an un-tinted one by Swatch Info, as the image shows.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Swatches Info doesn’t work for the only swatch selected

    If you only have 1 swatch selected you can’t create a Swatches Info from the Swatches panel’s menu. The only way to make it work is to make it 2 colors, select them and create the object, and then remove the unneeded color card from it manually.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Ai Beta now allows creating Swatch Info for one swatch only

19. Gradient Strokes lose exactly 1pt thickness when placed and embedded into another Illustrator file

    When placing AI or PDF files into an Illustrator document, any strokes that have gradients applied will become exactly 1pt thinner than its intended weight. The weight shows properly before embedding the link. I've seen a number of designers use a gradient 1pt line on their artwork to seem "metallic" only to find their line completely disappears if their artwork is placed into another Illustrator file. This only applies if you embed the link. Leaving the linked AI/PDF as a link will preserve the correct stroke weight.

    This appears to be present in several versions of Illustrator dating back to at least around 2021/2022. I had thought this was already reported somewhere, but I wasn't able to find another post like this.

    When placing AI or PDF files into an Illustrator document, any strokes that have gradients applied will become exactly 1pt thinner than its intended weight. The weight shows properly before embedding the link. I've seen a number of designers use a gradient 1pt line on their artwork to seem "metallic" only to find their line completely disappears if their artwork is placed into another Illustrator file. This only applies if you embed the link. Leaving the linked AI/PDF as a link will preserve the correct stroke weight.

    This appears to be present in several versions of Illustrator dating back to… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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20. Locate Object highlights the first child of a selected group instead of the group itself

    When we select a group on canvas and click the Locate Object button, the tree gets unfolded and scrolled to the group.
    But for some strange reason, the item highlighted in the tree is not the group itself, but the first child within.
    This behavior is not new (although there was a time when Ai even used to keep the layer highlighted instead), but it feels odd.

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    0 comments  ·  Layers  ·  Delete…  ·  Admin →
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