8114 results found

1. Unable to change language

   Windows 10, CC2020.

   I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.

   IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant

   What I have attempted:

   1. I created a new Windows User Account.
   2. Change OS language to Norwegian. This seems to change the language of the CC desktop app.
   3. Uninstall Illustrator, and remove preferences. Verify that application folder is gone.
   4. Uninstall the CC dekstop app.
   5. Reinstall the CC dekstop app.
   6. In the CC desktop app, set the default app language to Norwegian.
   7. Reinstall Ai.

   Result: Illustrator installs with english language, not norwegian.

   I tried uninstalling the dekstop app and Ai both normally, and using the CC cleaner app.

   I notice the in the CC desktop app that the description of the app is in english, but for some other apps it's in Norwegian. There must be a hidden setting/file somewhere locking it to English. Where can I find this and delete the **** thing? I have now spent two hours trying to change my language. This should not happen.

   Windows 10, CC2020.

   I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.

   IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant

   What I have attempted:

   1. I created a new Windows… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)

   In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.

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   6 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. AIPaintStyleSuite not found

   Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.

   4 votes

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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4. I cann't turn off "Snap to point" while using Pen tool.

   I turned off all snap functions, but when using the Pen tool, snap to points still happens. How i can turned off this function?

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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5. Pinch to Zoom not working

   Seems this issue has been beaten to death with no resolution...Pinch to zoom and two finger panning does not work for me. I am using a Dell XPS 15" 9570 with everything updated. Macbook does this feature flawlessly however not on windows. I know I am not the only one. PLEASE fix this issue.

   3 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. object distortion on perspective grid after pathfinder unite

   Windows 10 home, Illustrator 2020.

   After uniting two or more rectangles on the perspective grid to make a more complex shape, moving/copying the new object using the perspective selection tool results in distortion as the object appears to have become detached from it's perspective plane. The behaviour is shown in the attached image.

   Inserting the step Object > Perspective > Attach to active directly after Unite allows the object to move correctly (thanks Monika Gause) although it was suggested that perhaps this step shouldn't be necessary and it should be able to move correctly without it.

   Many thanks, Craig.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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7. cant create new file

   cannot create a new file

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Place - wedge in image appears and moving images is clunky

   When I place an image, a wedge appears, and it only goes away when I lock, and then unlock the layer. If I start moving the image around again, the wedge appears again.

   Windows 10
   Illustrator 24.2.1 (64 bit)

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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9. Why can't you make snap work again?

   I work with die cuts and i need precision. Don't remember from which version but illutrator sucks at snapping now. I mean all shapes i make get 20.001 or 19.999 and try using compound, it doesn't work! You can't draw with precision anymore.

   7 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Can't Add Artboards in Increments of 10 by Using Shift

    Used to be able in the new document window add 10 artboards by shift+clicking the buttons to the side. Now whenever I do it, it's just one at a time. Would be nice to have that back.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Doesn’t seem to happen anymore in the latest builds of Illustrator, in both legacy and modern versions of File New dialog.

    If it still happens for you, please comment back.

11. 'Turn off Data Recovery for complex documents' should be on by default

    The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved it at close of business and yet here I am with a version of the file from the day I created it. Get your act together Adobe... I have stuck with you for years but I'm getting to the point where I'm starting to consider the competition.

    You should rename the setting to "Turn off Data Recovery for documents you've worked a lot on" because this is basically what this "feature" does.

    Extremely poor form Adobe....

    The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved… more

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. e3r4m3ntnerme23s

    i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file, really stressful, i reset my preference and closed my illustrator for long time, open it later and created a new file and saved and still got a temp file saved. you can check the attached files to see how the files where saved. need a quick fix, thank you

    i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file,… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Illustratr crashes when opening an existing file, on the latest version (24)

    As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.

    1 vote

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. win10 2009 kein konformer Kachelhintergrund in der Startmenü-Verknüpfung

    ich bin mir relativ sicher, das die fehlerhafte Darstellung des illustrator icons im neuen win 10 startmenü nur im dark mode) mit einem in der illustrator.exe implementierten xml code zusammen hängt.

    microsoft wird mit dem nächsten update die icon hintergründe im startmenü deaktiviert. im dark mode ist dann jede kachel dunkelgrau, die typo ist weiß. beim Illustrator icon ist die Schrift aber schwarz und der Hintergrund hellgrau.

    der white mode von win 10 2009 ist nicht betroffen!

    ich habe illustrator & creative cloud mehrfach installiert und die Registry danach gesäubert (sogar ganz frisch auf einem zweit Rechner für Testzwecke installiert). auf beiden Geräten ist der "look" danach identisch – so wie beschrieben (siehe screenshot)

    Komischerweise sind von dem Darstellungsfehler bei mir nur 2 adobe programme betroffen (illustrator & seit seit dem update auf das schwarze icon auch acrobat). sonst ist kein weiterer softwareanbieter betroffen.

    würden sie mir bestätigen, dass die exe datei einen direkten Einfluss auf die optik der win 10 Startmenü-Verknüpfung hat und es wäre toll, wenn ein einheitlicher (von microsoft vorgegebener) look in das nächste update integriert wird.

    ich bin mir relativ sicher, das die fehlerhafte Darstellung des illustrator icons im neuen win 10 startmenü nur im dark mode) mit einem in der illustrator.exe implementierten xml code zusammen hängt.

    microsoft wird mit dem nächsten update die icon hintergründe im startmenü deaktiviert. im dark mode ist dann jede kachel dunkelgrau, die typo ist weiß. beim Illustrator icon ist die Schrift aber schwarz und der Hintergrund hellgrau.

    der white mode von win 10 2009 ist nicht betroffen!

    ich habe illustrator & creative cloud mehrfach installiert und die Registry danach gesäubert (sogar ganz frisch auf einem zweit Rechner für Testzwecke installiert).… more

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Need to double up on action when resizing artboard to bounds or art

    Op Sys: macOS Catalina 10.15.6
    Illustrator version: 24.2.3

    Hello– After years of putting up with this I am hoping to finally have it cleared up. When I want to resize the artboard to either the artwork bounds or selected art, the app 'ignores' my first attempt to do so and only picks it up after the second attempt.

    Check out this video to witness exactly what I mean: https://youtu.be/ALfUF8532NE

    Thank you for any assistance!

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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16. Impossible to change preset of work area. Right panels, tools and control bar disappear every opening

    OS: Windows 10 Pro 64 bit
    Illustrator version: 24.3
    Everytime I open a document (new or saved) right panels, tools and control bar desappear. Moreover, work area settings doesn't work: at first the work area doesn't appear and, if I try to set it, it only takes the "automation" configuration but the relative panels do not appear

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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17. Eyedropper tool not showing correct colors sampled outside of Illustrator

    When I click and drag the eyedropper tool outside of Illustrator to sample a color from something else (a website, pdf document, etc.), the color isn't correctly picked up.
    For example, if I move the eyedropper over something orange, it shows in Illustrator as blue or black; even if I sample a large white space, it shows in Illustrator as a different color. It seems to only be showing sampled colors as white, neutral, black/gray, and shades of blue.
    The program is up-to-date.
    I tried it in two browsers, Chrome and Safari, and the results were the same in both.
    I tried quitting and restarting Illustrator and both browsers and nothing changed. When I sample colors inside of Illustrator, it reads correctly.

    When I click and drag the eyedropper tool outside of Illustrator to sample a color from something else (a website, pdf document, etc.), the color isn't correctly picked up.
    For example, if I move the eyedropper over something orange, it shows in Illustrator as blue or black; even if I sample a large white space, it shows in Illustrator as a different color. It seems to only be showing sampled colors as white, neutral, black/gray, and shades of blue.
    The program is up-to-date.
    I tried it in two browsers, Chrome and Safari, and the results were the same in both. … more

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    6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.

    You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.

    Please try this and reply in comment if the above suggestion worked for you.

    -Rama
    Illustrator Team

18. Illustrator 125% Scaling is missing... (UI is too big, or too small)

    Hi
    i have a 16.5 inches laptop with latest version of windows 10, and 1920*1080 full HD display.
    the normal, and default UI scale of Windows 10 is 125% on my screen, that looks very great and standard.
    in illustrator 2020, i have a big problem in UI scaling. there is just two options:
    scale to lower supported scale factor, and scale to higher supported scale factor.... that first one makes UI scale to 100% and i can't read anything, and second one makes it on 150% scale that is very very big.

    there is not same problem in photoshop and other adobe apps, just problem exist in illustrator. so i can't work in a normal/standard interface at all... hope adobe make that fixed ASAP...

    Thanks a lot...

    Hi
    i have a 16.5 inches laptop with latest version of windows 10, and 1920*1080 full HD display.
    the normal, and default UI scale of Windows 10 is 125% on my screen, that looks very great and standard.
    in illustrator 2020, i have a big problem in UI scaling. there is just two options:
    scale to lower supported scale factor, and scale to higher supported scale factor.... that first one makes UI scale to 100% and i can't read anything, and second one makes it on 150% scale that is very very big.

    there is not same problem in photoshop… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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19. Links panel shows wrong colour space

    In a CMYK document the Links panel shows RGB images as CMYK. In the example image a PNG, which can never be CMYK, is incorrectly reported as being CMYK.

    This is in a CMYK Illustrator file. In an RGB file the image is correctly reported as being RGB. Placed CMYK images are correctly reported as CMYK.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. Shifting decimal

    Not sure really where this lies. And it doesn't seem to have any other affect that I am aware of, but this just started with the latest upgrade - 24.3.

    I typically select an outlined piece of text and copy it then create a new document that is a couple of inched bigger and paste it in. I do this when I am creating production files for large-format kiss cut vinyl production.

    What I have been doing is selecting the text then referring to the dimensions when I create the new file for output. However, today I noticed that when I use the keyboard shortcut "Cmd N" to do so, Illustrator shifts the decimal one place to the left. so, for instance, when the true measurement is 33 x 56 inches, hitting "Cmd N" shifts the described dimensions of the selected object to 3.3 x 5.6 inches.

    It doesn't cause any known issues that I am aware of, other than my initial confusion, but I thought you should know in case it may be linked to something else or inadvertently affect something else.

    Attached is a video demonstrating what I mean.

    Not sure really where this lies. And it doesn't seem to have any other affect that I am aware of, but this just started with the latest upgrade - 24.3.

    I typically select an outlined piece of text and copy it then create a new document that is a couple of inched bigger and paste it in. I do this when I am creating production files for large-format kiss cut vinyl production.

    What I have been doing is selecting the text then referring to the dimensions when I create the new file for output. However, today I noticed that when… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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