8051 results found

1. Save File

   We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

   And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed with the tech support effort and Adobe.

   We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

   And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed… more

   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Stroke smaller than 1pt creating spikes/anomalies on the curve

   Illustrator 2020 24.0.3
   macOS Catalina 10.15.2

   Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

   Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

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   3 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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3. font display with SAMPLE overprinted in menu

   the attachment shows what I see when I open the type/font menu on my computer. need to resolve this please.
   thank you

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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4. on saving...

   Catalina / Illo 24.1.3 / 04-06-20 - tmp file created after error dialog window when saving document since update...?

   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. Image Trace Bug?

   Every single image I trace and expand causes this effect. Is there a way to get rid of it?

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   2 votes

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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6. crash cc2020 24.0 when export rasterized file with spot colors

   Dear Sir. Madam,
   when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
   please contact me for further information
   thank you
   Best Regards

   4 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. automatic page zoom after hiding Illustrator

   Mac OS 10.15.5
   Driver[0] Name: AMD Radeon Pro 580X OpenGL Engine
   OpenGL Version: 4.1 ATI-3.9.15
   Illustrator Version: 24.1.3

   I frequently hide Illustrator with cmd-H keyboard shortcut.
   I kept noticing the system chime when returning to Illustrator.
   I recently noticed the zoom entry at the lower left corner was highlighted when returning.
   I don't think this should be highlighted, waiting for me to type a zoom percentage when I come back to Illustrator. The chime is for an incorrect entry.

   1 vote

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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8. svg Export bug

   In 23.0.2 and 23.0.3 when saving or exporting SVG the file is totally deformed afterwards...

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is expected to be fixed with the latest 28.5 build. Please check if it works for you.

9. Pen tool not closing paths

   Having n issue with the pen tool not closing the paths. I can draw a shape just fine but when I get back to my start point to end the path it doesn't close.
   It is working only about half the time. Very frustrating with complicated shapes.

   5 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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10. AI 24 freezes on startup (Mac OS Catalina)

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to initialize the Home Screen properly.

    I have already gone through steps of trashing preferences, etc. according to Technical Support.

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to… more

    7 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Gaussian Blur does not scale. Frustrating

    Gaussian Blur does not scale when I scale an object with the effect applied.
    'Scale Strokes & Effects' is turned On.
    Really frustrated because it's such a simple thing to recalculate it. Fix asap!

    •  

    31 votes

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    29 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Horizontal and vertical paths have 0.0001pt height/width

    Illustrator v24.1
    macOS 10.15.4

    All strictly horizontal lines have 0.0001pt “H Value”, while all vertical lines have
    
    0.0001 pt “W Value”. If I manually type 0 in these fields, it reverses back to 0.0001pt. Using up and down arrows does not set this value to zero either.
    These same lines are 0pt height/width in the previous version of Illustrator.

    1 vote

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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13. Illustrator to PS Smart object updating broken

    Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)

    BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.

    Steps:
    1. Make new layer in PS. Right Click layer->Convert to smart object
    2. Right click PS layer->replace contents->select a multi artboard illustrator
    file -> select any artboard other than the first ->place as "media box".
    
    3. Double click smart object layer to open in illustrator. -> make any
    adjustment to file then save."

    Expected Result: Artwork is automatically updated in PS smart object with no shifting or artboard, while retaining the correct artboard selected.

    Actual Result: If any artboard besides #1 was selected on initial placement, the smart object always reverts back to. artboard #1 upon saving edits in illustrator file. As well, the smart object seems to think "bounding box" placement method instead of "media box" and artwork shifts around.

    Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)

    BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.

    Steps:
    1. Make new layer in PS. Right Click layer->Convert to smart object
    2. Right click PS layer->replace contents->select a multi artboard illustrator
    file -> select any artboard other than the first ->place as "media box".
    
    3. Double click smart object layer to open in illustrator. -> make any
    adjustment to… more

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Image Trace, Saving files, Swatch panel

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

    • Image Trace, same issue. Button is there and I click on it but nothing happens.

    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

    Have quit and restarted computer, issues remain. Reset preferences when starting illustrator, also does not help.

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

    • Image Trace, same issue. Button is there and I click on it but nothing happens.

    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

    Have quit and restarted… more

    4 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Round corners worked better before

    The round corner options when selecting a shape worked a lot better before the latest update (24.1.1). Before when you had hard edges in a shape you pretty much could make round edges on every corner. Now it only appears a few places.

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    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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16. Illustrator Freeze & Crashing

    After updating my Macbook Air to version Mojave version 10.14.6 and Illustrator to version 24.1 I am unable to work in Illustrator for more than 5 minutes before it freezes and my screen turns black. I can not click on any tool either and dropdown boxes and windows disappear.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Illustrator doesn't wokt

    Hello,

    1. i7, 16gb ram, windows 10.
    2. when i open illustrator this happens. it doesn't work. I tried reinstalling. Still no succes.

    please help

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    1 vote

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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18. Still having strange problems with layers when printing to PDF

    My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.

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    2 comments  ·  Print  ·  Delete…  ·  Admin →
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19. Wrong fonts when importing PDF

    When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. White color text is showing as black

    I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.

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    4 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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