8047 results found

1. Dropbox saving issue

   When I try to save a new file on, save as and choose it to save on dropbox. The folder I've selected that I want my file in, immediately start syncing all my online-only files to local.

   Please see attached for visual explanation.

   Does any1 know a way to work around this?

   Thank you

   • 

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. AI doesn't warn about matching hotkeys for commands and actions

   Actions can only be bound to F-keys.
   Keyboard shortcuts can be match to almost anything, including F-keys.
   When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
   But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
   For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.

   4 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Save as PDF in CC2020 cannot open with CC2014

   I noticed if I was to save a PDF file in CC2020, a customer using CC2014 is unable to open it. I compared the PDF files to see how it is different.

   If a PDF was saved using CC2014 it generates the colors like this:

   [ /Separation /ATHLETIC#20GOLD /DeviceCMYK << /C0 [ 0.000000 0.000000 0.000000 0.000000 ]

   But If a PDF was saved using CC2020 it generates the colors like this:
   [/Separation/ATHLETIC#20GOLD/DeviceCMYK<</C0[0.0 0.0 0.0 0.0]

   Due to this settle difference, can this be the reason why the file is unable to open in CC2014?

   1 vote

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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4. Measurement labels is not showing properly (Smart Guide)

   Hello,

   I found a bug that is not showing measurement labels properly on a specific environment.

   in Windows 10 Pro Korean,
   English version of Illustrator CC is not showing measurement labels properly (it just shows a narrow gray box, no text at all inside of the box).

   When I install Korean version of Illustrator CC, it shows the measurement labels properly. I think this causes because of the font issues or Windows local system.

   I hope this bug is going to be fixed as soon as possible.

   Thanks

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   1 vote

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. image trace quick action does nothing...

   I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

   9 votes

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. App unresponsive due to tour window

   MacOS Mojave, Late 2013 iMac

   This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

   The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

   What happened was that I attempted to open files, interact with Illustrator, but nothing would happen. The tour window that I couldn't see (because it was anchored to a window that was mostly out of sight) was waiting for me to take an action on it.

   I tried grabbing the window title bar and raising it back into view, but apparently the tour window stops any other actions in Illustrator. I couldn't "grab" the window frame and move it back into view.

   I realized Illustrator probably had some sort of window like that open, waiting for input, so I attempted to just hit Return (that should universally trigger the "Okay" button on such a window) but nothing happened. Apparently the tour window is immune to keyboard input, requiring a mouse click.

   When I couldn't get Illustrator to do ANYTHING ELSE, I attempted to force quit it through the application manager, but it refused to quit. Apparently the tour window acted like a foot in the door or something. I couldn't even shut down my computer normally because when it got to Illustrator, Illustrator wouldn't give up, eventually having to force it to shut down and then restart.

   THAT IS CRAZY. Obviously it's a rare circumstance that the window is hidden but the offer of a tour shouldn't block all other activity except for a very specific mouse click--it's not mission critical, but it blocks any other action than clicking "skip" or "Okay"

   That's not the way the OS works, and it shouldn't be the way this window works.

   MacOS Mojave, Late 2013 iMac

   This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

   The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

   What happened was that I attempted to… more

   7 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Cannot save

   Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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8. Illustrator fundamentals

   • When panning around in mid full screen view, defect stripes keeps appearing all over the screen. Disappears when zooming one time.
   • Zoom should be zooming to position of mouse, but it zooms "all over the place" when close up.
   • Pathfinder substract creates unnecessary amount of anchor points + gaps. Even with setting 0,001 in Pathfinfer options

   This has been going on for years, and Adobe is informed about these fundamental bugs several times. Time to fix the fundamentals and clean up the bugs.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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9. アプリが終了してしまう。

   Illustrator2020でファイルを保存すると、アプリも終了してしまう。

   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

   1)Kindly provide the machine details and the test file which you are saving in illustrator .

   Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks & Regards
   Ankit Goyal
   Illustrator Team

10. randomly shutting off and not saving

    so im in a digital arts class at my school so i dont know much about the computers, i am was working on a project and i was just about finished with my outline after 1 hour 32 minutes of work and the Illustrator just shuts off randomly and i go to open the app back up again and it didn't save. This better get fixed, and if it doesn't me and my teacher aggreed we will go to something else if we have to.

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. Illustrator 24.0.1 ignoring me when I enter a new dimension for my closed path with stroke

    Hi all, I'm cross-posting here from the Adobe Community forums as suggested by someone who was able to reproduce this issue. I'm running Illustrator 24.0.1 on my 2015 Macbook Pro with MacOS Catalina 10.15.1. I actually just updated to Illustrator 24.0.1 to see if this problem would go away, but it still persists.

    I'm currently trying to increase the height dimension of my closed path in the Transform panel by +0.0001 inch, or .03 points (trying to transform the height from 23.157 pt to 23.16 pt, to match two other closed paths). However, whenever I click the object, input the new dimension and hit Enter, and then deselect and reselect it, the dimensions are unchanged.

    Is there a limit on how small a dimension change can be for objects? I'm not sure why this is happening.

    • Snap to Grid, Snap to Point, and Snap to Pixel are all off

    • Constrain Width and Height Proportions is off

    • Scale Corners and Scale Strokes & Effects make no difference checked or unchecked

    I apologize if Properties Panel is the wrong category for the issue! Regardless of if I try it the Properties panel or the Transform panel, the dimension change still doesn't apply.

    Hi all, I'm cross-posting here from the Adobe Community forums as suggested by someone who was able to reproduce this issue. I'm running Illustrator 24.0.1 on my 2015 Macbook Pro with MacOS Catalina 10.15.1. I actually just updated to Illustrator 24.0.1 to see if this problem would go away, but it still persists.

    I'm currently trying to increase the height dimension of my closed path in the Transform panel by +0.0001 inch, or .03 points (trying to transform the height from 23.157 pt to 23.16 pt, to match two other closed paths). However, whenever I click the object, input the… more

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    0 comments  ·  Properties Panel  ·  Edit…  ·  Delete…  ·  Admin →
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12. Effect 3D Rotate perspective error

    With Effects/3D Rotate, Illustrator can't render a placed image using a high perspective value. The image is all distorted. See screenshots:

    •  

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.

    To adjust the perspective, enter a value between 0 and 160 in the Perspective text box. A smaller angle is similar to a telephoto camera lens; a larger lens angle is similar to a wide-angle camera lens. A lens angle that is higher than 150 may result in objects extending beyond your point of view and appearing distorted
    For more details please refer to link: https://helpx.adobe.com/in/illustrator/using/creating-3d-objects.html#extrude_bevel_options

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

13. scrollbar in the wrong place within panel

    The scrollbar should always hug the right edge of panel independent of panel width. However it does not. Looks messy. Please fix!

    1 vote

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide the snapshot of the panel , Screen resolution ,Operating System detail and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

14. Windows Registory is missing

    Although it is from the previous version, the registry value to be written is incorrect in the Windows version installer.
    This is an example of 2020 (24.0).

    Path name is wrong.

    [HKEYCLASSESROOT\CLSID{38AE003B-0E4B-4EB8-8D21-DB5ECCBD5624}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4A99261F-223B-4980-B746-9960895D74BB}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4EDAE507-552C-4A3D-81ED-853FBF459F6F}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020\\Adobe Illustrator 2020\\Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4F9C4A42-947D-40B0-BB12-266B735321BE}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{93A24F08-D70A-42B1-8B1F-5A7FEC495C64}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{98C0ECCB-F1BC-4CEF-9A51-B9F06E40C52E}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C7D18CB4-B414-48DC-A59A-CD89C4476007}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C97944EF-40B3-4D40-A3E6-F8F11AC5A3D9}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{D8773E95-0FBB-45E2-9755-C929F86CBFBD}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\Adobe.Color Book Library\DefaultIcon]
    @="C:\\Program Files\\Common Files\\Adobe\\Shell\\CC.2020.2020\\icons.dll,4294967107"

    File is missing.

    [HKEYCLASSESROOT\Adobe.Illustrator.idea\DefaultIcon]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020\\Support Files\\Contents\\Windows\\idea.ico"

    Although it is from the previous version, the registry value to be written is incorrect in the Windows version installer.
    This is an example of 2020 (24.0).

    Path name is wrong.

    [HKEYCLASSESROOT\CLSID{38AE003B-0E4B-4EB8-8D21-DB5ECCBD5624}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4A99261F-223B-4980-B746-9960895D74BB}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4EDAE507-552C-4A3D-81ED-853FBF459F6F}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020\\Adobe Illustrator 2020\\Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4F9C4A42-947D-40B0-BB12-266B735321BE}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{93A24F08-D70A-42B1-8B1F-5A7FEC495C64}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{98C0ECCB-F1BC-4CEF-9A51-B9F06E40C52E}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C7D18CB4-B414-48DC-A59A-CD89C4476007}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C97944EF-40B3-4D40-A3E6-F8F11AC5A3D9}\LocalServer32]
    @="C:\\Program… more

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15. Randomly Freezes Ai 24.0.1 - Windows 10 Pro

    I'm using Illustrator 24.0.1 - Randomly freezes, have to shut down using Task Manager. Also sometimes clicking on a shortcut, say to my symbols library, for example, doesn't open illustrator, struggles on some previews. The freezing issue was on the prev release too.

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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16. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

17. Wrong font shows up in Illustrator when activated in Adobe Fonts

    When I activate a font in adobe fonts the wrong font shows up in illustrator. It isnt even in the same font family.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Roland Cut Studio Extension missing

    No matter how I uninstall/reinstall my vinyl cutter... it wont show up under extensions in illustrator 2019

    I've needed to use the 2018 version to use roland cut studio.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image

    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
    3. The expected result is that the file will open as normal.
    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in the Illustrator file.

    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
    3. The expected result is that the file will open as normal.
    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in… more

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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20. Double save

    I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.

    1 vote

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