8046 results found

1. Text object locations corrupted on saving in 24.0

   Not actually sure if this is a file save issue or a UI issue. I've been working on a drawing for a few days (24.0 on Windows 10) when at some point, after a save, the location of a lot of the text objects is corrupted. Open the same file in Acrobat DC (for PDF) or browser (for SVG), and it looks fine. In Illustrator, not so much. Have replicated it a number of times, working in .pdf, .svg, and .ai formats. It's a show stopper, not sure how to proceed.

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2. Panels, windows not updating or displaying correctly

   Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM, 4GB graphics card. Latest OS.

   Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM,… more

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3. Outlines of shapes under top shape showing through fill of top shape

   Outlines of shapes underneath top shape are showing through though there is no transparency or opacity settings effected. Top shape is brought forward but it's acting like its transparent to outlines. (images showing problem and transparency settings attached)

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   Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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4. Find and replace text via action

   Find and replace text via action does not record OR play as expected

   Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

   Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

   I found a forum post on Adobe forums from 2013 noticing this same problem.

   Find and replace text via action does not record OR play as expected

   Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

   Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

   I found a forum… more

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5. Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

   Hello,

   I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
   If I click anywhere it makes the error noise as if I have got an open window.
   This seems to be a glitch with the latest software release.

   Thanks

   18 votes

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   22 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedback.

6. CC 2019 version runs slow!

   For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Holding Shift with Smart Guides enabled when using Scale tool is works unreliably

   macOs Sierra 10.12.6

   Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

   Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

   For now, how do I get the scale tool to work like it used to? Is the work-around the same for Illustrator 23.0.1, as it is for Photoshop?
   https://forums.adobe.com/thread/2548154

   macOs Sierra 10.12.6

   Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

   Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

   For now, how… more

   14 votes

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8. Opening WMF through Windows Command Line creates distortion

   When opening a WMF in the latest 2020 AI via the Windows command line, e.g.

   "C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf

   It opens the WMF, but it is distorted as in the attached wmf_distorted.png.

   However, if you open a blank document and import it with File->Place, it renders it correctly

   I appreciate any and all help.

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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

   1)Kindly provide the test file which you are trying to open in illustrator using command line.

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

9. Radiobox on the Symbol options behaves inverse to the expected using the keyboard arrow keys

   See the attached image, notice that Symbol Type is set to Dynamic Symbol. If you wanted to change it to Static Symbol using the keyboard, you'd expect to press down on the arrow keys, correct?

   That does not work, instead you need to press UP on the keyboard arrow keys, which is the exact opposite of what you'd expect.

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Doesn’t seem to happen anymore, and the Down arrow toggles the option is expected.

   If it still happens for you — please comment back.

10. Gradient Mesh effects on object broken

    Hi!

    I used the Mesh Tool on a very simply modified oval object(it looks like a symmetrical bicycle seat). And when I do so, the Mesh Tool ignores existing anchor points and arbitrarily creates new points along the object's path. Sometimes very near the object's original points, and sometimes directly on top of those points so there will be 2 overlapping points.

    Also, regardless if the object is isolated or not, changing the newly Gradient Meshed anchor point color values produces no effect. And clicking off of these points resets the point's color profile to Grayscale. If I change Grayscale to RGB, the point will change back to Grayscale when I click off and back onto the point.

    On a side note, I want to say that I appreciate Adobe and the Illustrator team for tending to all these issues. I know comments on your work can be harsh and it can make working on all this no fun. However, I've been using Illustrator since 2008, and I have noticed a tangible decline in the software's quality. I think by now I should have a healthy handle on the application, however I often feel lost, having to relearn unnecessary tool renames/reworks or gimmicky new features that feel very out of touch from the process I've developed as an illustrator over the last 11 years. Change is inevitable and can be awesome, however over this time I've come to feel very alienated within a tool that has become crucial to how I make a living. I often challenge myself to view all of this from the perspective that I just need to be patient and learn Illustrator as it is. Then I will be in tune with my tools how I remember being years ago. However, I dive into an illustration and am assaulted all over again by all of these tiny little bugs that stop me in my tracks. I have to invent 10-step solutions to something that should take 1 step. I don't feel like I'm using an intelligent application. I feel like I know more about Illustrator's capabilities than it knows about itself. It does not anticipate my needs. We are working with a very tight set of tool parameters, and there is no reason that 20 or 30 years of versions shouldn't be fit as a fiddle and offer intuitive assistance based on what the operator is attempting to achieve. As much as I love Illustrator, I am consistently infuriated by how tangled it feels.

    Sorry to drop all of this on you, but you need to know. I could go on and on about this, so if you ever need to pick a customer's brain, I'd be happy to help design the best Illustrator ever. But it's difficult to know the whole story sitting on the outside. So I have no idea what the design process has been these last 20ish years of Illustrator design. Best of luck! I know you all can fine tune a final REAL version of Illustrator that so many of us want. It is still great much of the time, but it is still very ripe with momentum killers that cost your patrons precious time and money. Thank you for your consideration.

    Hi!

    I used the Mesh Tool on a very simply modified oval object(it looks like a symmetrical bicycle seat). And when I do so, the Mesh Tool ignores existing anchor points and arbitrarily creates new points along the object's path. Sometimes very near the object's original points, and sometimes directly on top of those points so there will be 2 overlapping points.

    Also, regardless if the object is isolated or not, changing the newly Gradient Meshed anchor point color values produces no effect. And clicking off of these points resets the point's color profile to Grayscale. If I change Grayscale… more

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    2 comments  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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11. Illustrator 23.1.1 flickering panels on mouse release

    Layers Panel flicker

    After upgrading to Illustrator 23.1.1 on a mac each time a mouse click is released on the artboard or when text will be deleted step by step, the layer panel and some times symbols and type formats panel, too, will flash or flicker.

    Switching off GPU usage does not change it anyway.

    It's driving me crazy...

    This flashing is irritating.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 23.1.1
    MacOs Mojave 10.14.6

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12. Screen is getting red, please help

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Place returns to the wrong folder

    In previous versions of Illustrator, the place command would return to the folder containing the last placed file (say the Worker folder). For example, If I place an object and then save to a different folder (say the Finals folder), the next time I go to place, it takes me to the Finals folder rather than the Worker folder. Not sure when this broke/was changed, but would appreciate getting this function back.

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14. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

15. The operation cannot complete because of an unknown error. [CANF] when copying objects

    I have a random bug on Illustrator 24.0 (Windows 10). The operation cannot complete because of an unknown error. [CANT] error message repeats when I trying to copy and paste objects, especially outside Illustrator. Paste command is unabled and I got this message. I try to delete preferences and restert the computer, at first nothing happened, after one more restart it works. I dont really know what the **** is this

    1 vote

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16. CD Printing problem (media selection)

    Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.

    BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...

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    0 comments  ·  Print  ·  Edit…  ·  Delete…  ·  Admin →
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17. Transform Again (Crtl D)

    "Transform Again" often doesn’t work on more complex objects.

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    Under Review  ·  0 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Problem recording on the server

    On some files with the 2020 version of Illustrator only I have this error message:
    "The specified network location is not available."
    iMac 27 'of 2015 in macOS 10.13.6
    Mac mini server late 2014 macOS 10.12.6

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    1 vote

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
    2) kindly provide Illustrator Version you are using?
    3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.
    Thanks and Regards
    Ankit Goyal
    Illustrator Team

19. Snapping stopped working

    Snap to Grid, Pixel and Point options stop working on a regular basis. Choosing any of them has no effect.
    Have to Close and reopen regualry for it to work again.Ilustrator has become very irratic in the past few releases. Along with other Adobe apps.....

    4 votes

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20. crashing

    Crashes when opening preferences. Slow overall (and non-responsive) performance on a brand new Mac. 2020 Illustrator is beta garbage and does not run dependably. InDesign is just as bad.

    3.6 GHz Intel Core i9
    32 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB
    10.14.6 (18G103)

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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