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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8207 results found

  1. Selection tool with lots of glitches, and bad performance in general on M1 Mac

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Text increase size turns to white block

    When I am placing a text box, once editing the text, and I try to increase it's Size atall, the fill colour Keeps turning to white on it's own so any text then appears as a weird white block — once I delete the text, part of the box glitches and stays on screen. l am also having issues in being able to use the brush tool, with it just appearing as a symbol. This makes the program unusable. It is a school account

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  3. Color discripancy between "View on CPU" and "View on GPU" on a Mac with M1 chip

    I'm now running AI on a macbook pro with M1 chip.
    I noticed that when I switching "View on CPU" to "GPU", all colors became whiter and inaccurate (images inserted in AI became much whiter than the objects created and colored in AI).
    I've checked my older Macbook pro with intel CPU and AMD graphic card, the colors keep the same and accurate when I switch from CPU to GPU.

    16 votes

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    11 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. There is a Bug with this Bug Report.

    Trying to submit a bug within this bug report produces an error. However after refreshing the page you will see that it did actually submit the post. So the error message screen is not accurate.

    2 votes

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    2 comments  ·  Other...  ·  Admin →
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  5. CMYK Files Colors are Displaying as RGB in Illustrator 2022 Version 26.0.1

    (Illustrator 2022) Open a new CMYK file, create a box, color Breakdown "87-75-0-0 "select the same CMYK color Breakdown "87-75-0-0 " (In Color Picker) that is clearly showing a darker color then what is behind the open select box.

    Screen Shot 2
    Open a new CMYK file in Illustrator (2021). Same process as above, now CMYK colors appear correct.

    1 vote

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  6. Color Theme Picker works with problems

    After the Adobe Illustrator update (don't know if it was the last one in April 2021 or the previous one) Color Theme Picker in a new version of the Recolor Artwork tool stops working. Not only in my app but in the apps of at least 3 people - different OS, different computers. It just doesn't activate then you click the icon.

    The solution was found but it was very strange - you need to open Adobe Illustrator not directly on your computer but through the Adobe Creative Cloud desktop app. Then Color Theme Picker starts working. And continues to…

    12 votes

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    8 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  7. Overprint and darken doesn't work properly when it doesn't exist a background color.

    Illustrator 25.4.1 (64 bit) in Windows 10

    When we use darken+overprint in objects that are over some background, we don't have a problem. But if we don't have a background it does the similar to a multiply appearance.

    Is there a way to fix this problem?
    Please see the photos attached.

    5 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  8. Envelope Distort with a top object that has curves with only one handle makes the contents tangled and broken

    When I try to use envelope distort it makes all of the type look crazy. I have used it successfully in the past, I unchecked the distort button in options. Not sure how to solve, I restarted and reinstalled Illustrator — still not working. The attached image shows the 2 elements I am trying to distort and the bottom shows the result I get.

    19 votes

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    6 comments  ·  Meshes, Distortion, Mockup  ·  Admin →
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  9. Scripting window keeps appearing and no way to remove it

    Uninstalling/Reinstalling does not remove prompt. Starting appearing after most recent update to with the new ipad features. Going back to older version, the window doesn't appear.

    6 votes

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    7 comments  ·  SDK and Scripting  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is happening due to a security feature added in Illustrator to inform the user if any external application tries to execute a script in Illustrator.

    Solution: Update your Logitech options app to the latest version – https://www.logitech.com/en-in/product/options

    https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html

    We heard from some users that above solution is not working for them, we are investigating this issue. Meanwhile users can try the below workaround

    Create a JSX file with the following content:
    app.preferences.setBooleanPreference(“ShowExternalJSXWarning”, false);
    Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.

    This will suppress the warning dialog and run the script.

  10. Drag to select Text in fields broken with update

    In the properties panel we are no longer able to drag to select the text in text fields. Very frustrating. This doesn't seem to be an issue in other text fields throughout the UI, mainly the properties panel.

    27 votes

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    17 comments  ·  Properties Panel  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Text is Invisible - All Fonts, All Colors, Sizes, View Modes, Etc.

    Windows 10, 12GB RAM, Nvidia 850M, i7-4710HQ (Laptop) - But I have also had this issue on a beefy desktop

    Illustrator Version 26.0.2

    Recent attempts to use illustrator on my desktop and laptop have yielded an app that cannot render text in any form. I have tried every solution offered thus far -- resetting preferences, checking text fill and stroke, ensuring opacity is Normal, etc. and nothing fixes this bug. I have restarted the computer and reinstalled the program. For my work this is a program-breaking bug.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  12. All confimation boxes closing

    Everytime I do an action that recquires a confirmation box - such as Save Document, Rasterize Text, etc - the box closes in less than a second, making impossible to do anything. So, when I'm working I can't save - and sometimes can't even shut down the program because all boxes closes in a blink.

    Im using the last AI version and Windows 11. Can someone help me? :(

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  13. Brush strokes get displaced from their paths in large canvas documents

    I found a bug that affects the placement of stroke art in relation to its stroke path. When creating a document that needs a canvas that's larger than 227" it results in paths being offset from their original path without any additional effects. When creating a document that has a 227" canvas the stroke art is correctly aligned to their path.

    38 votes

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    36 comments  ·  Documents and Artboards  ·  Admin →
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  14. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS

    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on

    TL;DR -…

    11 votes

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    14 comments  ·  Performance  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information

    • Please share the details of the Ai version (desktop) you are using.
    • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
    • Please share system details and GPU details for the machine you are using.

    Warm regards,

    Aishwarya G Gadodia

  15. CC Libraries Convert "/" to Groups Popup Prompt

    CC Libraries Convert "/" to Groups Popup Prompt will not go away when "back to libraries" is selected after a click on anything in libraries pops back up again preventing any access to library. After much frustration, clicked "Convert" and has now destroyed the organization of my library by creating many empty groups and arbitrarily grouping other items.

    This was a huge library that took a lot of time to build, so I would love if it could be restored to its original stated before this "improvement".

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  16. Error when trying to "Save as" a file

    Hi I had been having an error were illustrator doesn't let me use the option of "save as" and whenever that happens I have to close the program an re-open again. There's no error message is just like I click on "Save as" and nothing happens

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. No "Smallest File Size" option in dropdown menu when saving PDF

    My only options for saving a PDF are "Custom" and "Illustrator Default" I've lost "Smallest File Size" and "Press Quality" options.

    I need to save small PDF versions in order to send in emails ALL day, so this is a big issue for me.

    OS Monterey 12.3 , and beta version of Ai that's newer than Ai 2022...
    BECAUSE Ai 2022 won't let me save ANY files to my computer (I've checked to make sure it had permission.) It's a HUGE problem, that basically makes my job impossible to do.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Documents are marked as changed immediately after opening in 25.4.1.

    Since updating to 25.4.1, many documents are marked as having been edited immediately after opening them, instead of after actually changing anything.

    I have not yet tracked down if there is anything documents doing this have in common. The more effects they have in them, the more likely they are to have this happen.

    I've attached one of the simpler documents that's displaying this behavior.

    2 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Duplicated symbols reverts to originals / or not!!

    Illustrator 25.3.1 on MacOS Big Sur 11.4

    Let's say I have 3 symbols, A, B and C.

    A is the original symbol in my external Symbol Library file (blue in the attached video)
    B is that symbol, imported into my current file and modified (I changed it to green in the video)
    C is a duplicate of B, in my current file, also modified (red in the video)

    When I copy C, I expect C to be pasted. But it's actually B.
    (in the video, red is copied but green is pasted)

    Moreover, when I try to "reimport" the original…

    4 votes

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    6 comments  ·  Symbols  ·  Admin →
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  20. 同一ファイル内にドキュメントをドラッグ＆コピーした時にコピー元のドキュメントのテキストスレッドに異常が発生する件

    CC2022を使用しています。
    テキストスレッドで作成したレイヤーを含むファイル内で、ドラッグ＆コピーで新規のドキュメントを作成すると、コピー元のドキュメントのテキストスレッドの最後に文章が勝手に追加されてしまう現象が発生しました。（コピーした方のドキュメントのテキストスレッドには異常は出ないです。）

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    検証では、以下のような結果となりました。

    • 提供いただいたデータで再現確認ができました。
    • 新規ドキュメントで同様のデータを作成しても、再現ができませんでした。
    • 提供いただいたデータを別のドキュメントにコピー＆ペーストし、アートボードの複製を行っても再現できませんでした。
    • 関連しない他のデータでは問題が発生しない。

    こちらは、データ依存の問題と思われますので、対応完了とさせていただきます。

    再現方法などのアップデートがありましたら、ご報告いただければと存じます。

    よろしくお願いいたします。

    Illustrator チーム

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