8058 results found

1. Can't Save as on your computer

   I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
   I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.

   Please help I can't do my job and save as pdf formats for print .

   Thank you.

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   28 votes

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   39 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is fixed in macOS 12.3.1 update from Apple.

2. Missing Glyphs on PDF export in Illustrator v26.1

   When exporting a document using Lora font (https://fonts.google.com/specimen/Lora), the colon character changes to a strange symbol.

   It's the same issue that was happening in Indesign (and was fixed on February)
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44385984-missing-glyphs-on-pdf-export-in-indesign-v17-0

   Info:
   Windows 10 Pro 21H2 (latest updates until yesterday)
   Illustrator v26.1 (64bit)

   A friend in MacOs tested exact the same file (latest OS and AI) and no problem on exportation.

   I think it's affecting only windows users!
   Sorry my bad english.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. Click-drag fails... snaps back

   Click-drag, click-opt (copy) drag, click-shift (constrained) drag fails... snaps back.

   Click on object to drag it either with or without option and/or shift and sometimes it will fail and snap back to its original position.

   Mac mini M1
   MacOS 12.2.1 Monterey
   Apple Magic Mouse (no Wacom or other third party drivers)

   Same behavior on two identical machines.

   Works fine with v26.0.3.

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   168 votes

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   Under Review  ·  130 comments  ·  Tools  ·  Delete…  ·  Admin →
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4. BUG: Can't downloaded .ai file by adobe site

   when I try to download the file proposed by adobe "final-flora-design-sample.ai" in creating 3D graphics in illustrator, it gives me an error. After I say "allow" on the site, I get an error on creative cloud. I have all free access to download from the adobe site... at every download attempt it offers me the same error

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   0 comments  ·  Learning and Help  ·  Edit…  ·  Delete…  ·  Admin →
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5. Error css classes in svg export

   In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

   Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

   See below for a comparison of files exported in 26.1 vs. 26.2:

   26.1
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
   <defs>
   <style>
   .wo-icon--outline-thick {
   fill: none;
   stroke: #1a1a1a;
   stroke-linecap: round;
   stroke-linejoin: round;
   stroke-width: 3px;
   }
   </style>
   </defs>
   <polyline class="wo-icon--outline-thick" points="19.94 13.5 30.38 23.93 19.94 34.37"/>
   </svg>

   26.2:
   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
   <defs>
   <style>
   .wo-icon--outline-thick, .cls-1 {
   stroke: #1a1a1a;
   stroke-linecap: round;
   stroke-linejoin: round;
   stroke-width: 3px;
   }

     .cls-1 {
       fill: none;
     }
   </style>
   

   </defs>
   <polyline class="cls-1" points="18 12 30 24 18 36"/>
   </svg>

   In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

   Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

   See below for a comparison of… more

   6 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Holding alt to make the Width tool only change one side of a brushed path snaps the other side to zero.

   1. Draw a path. Give it a simple, thick stroke.
   2. Hold down ALT while using the Width tool to change one side's width; note that the other side stays the same width.
   3. Draw a new path. Give it an art brush or pattern brush.
   4. Hold down ALT while using the Width tool to change one side's width; note that the other side suddenly snaps to zero-width.

   I would swear the Width tool used to behave as in step 2 on brushed paths? It'd be nice to get this reversion fixed. Or to make the Width tool behave consistently across different kind of paths, if it's always been this way.

   (Observed on 26.0.2.)

   1. Draw a path. Give it a simple, thick stroke.
   2. Hold down ALT while using the Width tool to change one side's width; note that the other side stays the same width.
   3. Draw a new path. Give it an art brush or pattern brush.
   4. Hold down ALT while using the Width tool to change one side's width; note that the other side suddenly snaps to zero-width.

   I would swear the Width tool used to behave as in step 2 on brushed paths? It'd be nice to get this reversion fixed. Or to make the Width tool behave consistently across different kind… more

   2 votes

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   2 comments  ·  Brushes  ·  Delete…  ·  Admin →
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7. Illustrator 26.1 not saving changes to files. Serious bug.

   Mac OS Monterey, 2020 Macbook Pro. My files are saved to a local Dropbox folder, which has never been an issue in the past. I made changes to a file, changing strokes with manually added arrowheads to strokes with arrowheads. I saved the file and closed it. When I reopened the file, no changes had been saved. I recreated the changes, and did a save as with a new file name, and the changes were saved. I went back and tried adding the changes to the original file, and it confirmed that AI 26.1 is not saving changes to files. I have downgraded to 26.0.3, which fixes the issue, but I have lost all of my workspaces.

   Mac OS Monterey, 2020 Macbook Pro. My files are saved to a local Dropbox folder, which has never been an issue in the past. I made changes to a file, changing strokes with manually added arrowheads to strokes with arrowheads. I saved the file and closed it. When I reopened the file, no changes had been saved. I recreated the changes, and did a save as with a new file name, and the changes were saved. I went back and tried adding the changes to the original file, and it confirmed that AI 26.1 is not saving changes to files.… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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8. Problem with Type on a Path after ver. 26.1 update

   Prior to updating Adobe Illustrator to ver. 26.1, a drawing with Type on a Path appears as it should. After the update, the text is positioned in a different place along the path. This is confirmed on a second computer. The same file opened on the second computer prior to the update appears normal, and after the update, the text is shifted.

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   9 votes

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   12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. placing (linking) JPGs in illustrator makes files incredibly slow to work with

   Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. [BUG] Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly

    Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly. If I apply a different stroke align, it seems to reappear. Tested it on different objects in different documents, restarted Illustrator, etc. Still the same

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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11. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

    We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
    Now only Ctrl-clicking the preview in Gradient panel works.

    10 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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12. 禁則処理が反映されない、トラッキングの数値が変わる

    macOS Mojave バージョン10.14.6
    CC2020 バージョン24.1で起きたバグです。

    ・テキストボックスを使用して文字組みの作業をしていました。
    ・保存後に再度開くと文字送り位置が勝手に変わっている現象が発生。
    　」←閉じ括弧が行頭に来ていたました。
    ・禁則処理は「強い禁則」に設定していた＆行頭禁則文字に同記号を設定していたのに適用されませんでした。
    ・トラッキングを-5→0に設定して文字送りを調整して保存しましたが、再度開くとまたトラッキングは-5に戻り」←閉じ括弧が行頭にある状態に。
    ・トラッキングを今度は5〜10にして文字送りを調整し保存。再度開いたら正しい状態で保存されていました。

    以上ご報告になります。
    よろしくお願い致します。

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    最新バージョン（ver.26.x）では再現しませんでした。

    こちらは一般的な機能バグではないようですので、もし、再現するようなデータがございましたら、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

13. Glitchy M1 Version. Moving Object Distorts Object Beyond Recognition

    The simple act of moving a group object is not working in the Apple Silicon version. Just clicking on it distorts it beyond usuable recognition. Video if action attached.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. BUG: Tools, workspace and panels move randomly after restart or wake

    Illustrator and photoshop windows move to random positions after every restart or wake. Sometimes they move off screen in a way that makes them difficult to recover. Please fix!

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    3 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. Alt + drag use Group Selection Tool cause illustrator crash

    Illustrator 16.0.3
    Windows 10 20H2 19042.1526
    i7-10700 2.9GHZ
    16GB RAM

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    5 comments  ·  Actions  ·  Delete…  ·  Admin →
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16. Illustrator brushes disappearing

    I have existing brushes I made in Illustrator that I have used for over ten years. Suddenly today they are disappearing in my files. I've rebooted and re-set the brush. I am using a MacBook Pro 16-inch 2019, OS Monterey 12.2.1, Illustrator 26.0.3. Ever since the last big update for Mac I've been having a lot of problems in Illustrator. Please help!

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    1 comment  ·  Brushes  ·  Delete…  ·  Admin →
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17. mise a l'échelle

    la mise à l'échelle de certain plans importés de DWG en PDF ne fonctionnent pas en mode paramètré....mais à la main oui - cela est donc peu précis et peu compréhensible pour du vectoriel:)

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    0 comments  ·  Actions  ·  Edit…  ·  Delete…  ·  Admin →
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18. ファイル→書き出しにてJPEGを書き出す際、圧縮方式が選択したものと異なる場合がある

    Windows10/21H1 Adobe IllustratorCC 26.0.3

    問題が発生したときに実行していた手順
    1.アートワークをアートボード上に作成する。
    2.ファイル→書き出し→書き出し形式を選択しJPGを選択する。
    3.ダイアログ上で圧縮方式を「ベースライン（最適化）」を指定しJPEGファイルを書き出す。
    4.書き出されたJPEGファイルは圧縮方式がプログレッシブになっている。

    想定していた結果
    指定したベースライン（最適化）でJPEGファイルが作成される。

    実際の結果
    圧縮方式がプログレッシブにて書き出される。

    この症状はWindows版のみで起こるようです。また、書き出し状態が異なるケースも見られるようなので他のパラメータによる影響を受けている可能性も残ります。
    わたしが検証したファイル３種類を添付します。それぞれがファイル名に付けた圧縮形式で書き出しを行っていますが、バイナリデータを見てもベースライン最適化とプログレッシブのマーカーが入れ替わっている状態です。
    この問題については以下のスレッドをご参照下さい。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/illustratorでjpeg書き出しするとプログレッシブになる/m-p/12795818#M27679

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    14 votes

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    Under Review  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Illustrator not effectively handling Windows Desktop Magnification

    I have been having so many problems with Illustrator lately and just now realized that it is because of my UltraWide monitor and the fact that I have Windows Magnification set to 200%.

    This is not being handled well in Illustrator. It's making the active area around a selected item way too big. I can be 100px off of the selected item and it still wants to rotate. I try to select a point and it's nearly impossible. If you look at all of the "tolerance" bug reports, I would be willing to bet they all deal with magnification levels above 100% that Illustrator isn't compensating for.

    To test it, I changed my magnification level to 100% and suddenly, the rotate tool disappears when I am just a little bit off of the selected shape like it's supposed to. Somehow, the tolerance distance for things like rotate or transform or selecting handles is way off when Windows desktop magnification is greater than 100%.

    FIx this problem and you can literally close a dozen or more trouble tickets.

    I have been having so many problems with Illustrator lately and just now realized that it is because of my UltraWide monitor and the fact that I have Windows Magnification set to 200%.

    This is not being handled well in Illustrator. It's making the active area around a selected item way too big. I can be 100px off of the selected item and it still wants to rotate. I try to select a point and it's nearly impossible. If you look at all of the "tolerance" bug reports, I would be willing to bet they all deal with magnification levels… more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. キーボード入力がおかしい。

    エンターを押しても決定ができずに勝手に違う文章が出てきたり、デリートやバックスペースが反応しない。
    変換ボタンを押すと保存されてしまい困っています。
    以前から文章入力は不具合はありましたが先日のアップデートから更におかしいです。

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    みさき　さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

    
    

    お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン

    問題が発生したときに実行していた手順:

    ・フォント名など

    
    

    追加の情報がございましたら追記をお願いいたします。

    （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

    
    

    どうぞよろしくお願いいたします。