8058 results found

1. Rectangle’s horizontal and vertical measurements are swapped

   MacBook Pro (15-inch, 2018)
   Processor: 2.6 GHz 6-Core Intel Core i7
   Mac OS Monterey 12.0.1 (21A559)
   Adobe Illustrator 26.0.2

   When selecting an object, like a rectangle, the horizontal and vertical measurements in the tool bar are swapped. They appear correctly in the Transform window.

   For example, a horizontal rectangle could be 7pt x 5pt, but when selected in the tool bar it shows 5 in the <--> dialog box and 7 in the vertical box.

   I have restarted my computer and restarted illustrator.
   See screen caps below.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment:

   Illustrator allows to access dimensions of an object as well as dimensions of a live shape. In case when a shape is rotated by 90° the shape’s size values can look swapped compared to measured sizes. It’s like tilting a head. See attached images inside for clarifications.

2. Cannot move artwork with artboard

   Artwork only moves with artboard when duplicate action is used. Nothing in layers or in file is locked.

   3 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Illustrator 26.0.2 freezes, then crashes

   Working on line drawings, Illustrator freezes and displays either a dark screen or many lines of the same part of the UI (like freeze-frame), then goes black and crashes.

   The good news is that the auto-recover feature works (if I don't use Windows' End Task feature)

   4 votes

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   1 comment  ·  Delete…  ·  Admin →
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4. Export for Screens via ExtendScript is slow and appears to have stopped

   Description:
   When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

   It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

   This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

   If I manually export the same conditions from the GUI, it will finish immediately.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes about 2 seconds (the weight of each JPEG is 1.7MB).

   PNG24 is slower than manual, but it doesn't affect as much as JPEG. The CPU usage was around 160%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 39.376 seconds.

   It happens under the following conditions.
   • At least Illustrator 2020-2022 (24.3.0-26.0.2)
   • At least 2 environments of macOS Monterey 12.0.1 (Apple Silicon) / Big Sur 11.6 (Apple Silicon)
   • At least two models of MacBook Air (Apple Silicon, 16GB memory) / iMac (Apple Silicon, memory unknown)
   • Run via ExtendScript Document.exportForScreens
   • Option JPG 100,300ppi (artboard size is 1700x1000px)
   • Include transparency in artboard

   It doesn't happen under the following conditions, or the delay is not so noticeable.
   • When executed manually from the GUI
   • When the option is set to JPG 100, 72ppi
   • When the option is set to PNG24, 300ppi
   • When removing the transparency from the artboard

   The following items do not seem to have much effect.
   • Whether to start Illustrator with Rosetta. Rosetta makes it even slower

   Expected behavior:
   When I run Export for Screens via ExtendScript, it works as fast as I do via the GUI.

   Document:
   Attachment
   • sample.ai (ai file used for export)
   • exportForScreens.txt (script to execute. Please change the extension to jsx)

   Movie
   https://youtu.be/JNYN2ajyVKY

   === Japanese from here on ===

   ExtendScript経由のスクリーン用に書き出しが遅く，固まる

   説明：
   ExtendScript経由で［スクリーン用に書き出し］を実行すると動作が遅くなり，レインボーカーソルが出て固まったように見えます。実際は動いていて長い時間待てば終わるものの，GUIから手動で実行するのと比べると10倍ほど時間がかかるようです。

   JPEGを書き出すときに顕著です。書き出す画像がある程度大きいと，プログレスバーが99%くらいになった後ほとんど進みません。CPU使用率は100%前後になります。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は157.636秒（できたJPEGの重さは1点につき2.9MB）

   同じ条件の書き出しをGUIから手動で実行すると，すぐに終わります。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は2秒くらい（できたJPEGの重さは1点につき1.7MB）

   PNG24は手動よりは遅いですが，JPEG程大きく影響しません。CPU使用率は160%前後でした。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は39.376秒

   次の条件で起こります。
   • 少なくともIllustrator 2020〜2022(24.3.0〜26.0.2)
   • 少なくともmacOS Monterey 12.0.1(Apple Silicon) / Big Sur 11.6(Apple Silicon)の2環境
   • 少なくともMacBook Air(Apple Silicon, 16GBメモリ) / iMac(Apple Silicon, メモリ不明)の2機種
   • ExtendScriptのDocument.exportForScreens経由で実行
   • オプションJPG 100，300ppi(アートボードサイズは1700x1000px)
   • アートボードに透明効果を含む

   次の条件では起こらないか，遅延がさほど気になりません。
   • GUIから手動で実行したとき
   • オプションをJPG 100，72ppiにしたとき
   • オプションをPNG24，300ppiにしたとき
   • アートボードから透明効果を削除したとき

   次の項目はあまり影響しないようです。
   • IllustratorをRosettaで起動するかどうか。Rosettaにしたらさらに遅くなる

   期待する動作：
   ExtendScript経由で［スクリーン用に書き出し］を実行したとき，GUI経由で行うのと同じくらい速く動きます。

   資料：
   添付ファイル
   • sample.ai（書き出しに使うaiファイル）
   • exportForScreens.txt（実行するスクリプト。拡張子をjsxに変更してください）

   動画
   https://youtu.be/JNYN2ajyVKY

   Description:
   When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

   It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

   This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

   … more

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   12 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue is reported to be fixed in 27.8.1.

   Please verify it and comment back!

5. bnplugin.aip

   bnplugin.aip will not load when launching illustrator

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   2 votes

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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6. ÿ (ydieresis) Uppercase and lowercase are inverted

   Hello,
   the character ÿ (y with a dieresis) has an issue in Illustrator (I have the french version) when I change the case using the Font menu, it does the opposite. Turning Ÿ to Capital will change it to lowercase, turning Ÿ to lowercase won't change it (the .mov video is more clear)
   regards,
   –Nico

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   4 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される

   OS : Windows 10
   CPU : Core i5-9300H
   GPU : Geforce RTX 2060
   Illustrator : 26.0.2

   Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。

   PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。

   以下のフォーラムで報告されている現象と同様です。
   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E9%95%B7%E6%96%B9%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AA%E3%81%A9%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%A7%E3%83%89%E3%83%A9%E3%83%83%E3%82%B0%E3%81%99%E3%82%8B%E3%81%A8%E8%BB%8C%E8%B7%A1%E3%81%AB%E6%B2%BF%E3%81%A3%E3%81%A6%E5%A4%A7%E9%87%8F%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%81%8C%E5%87%BA%E6%9D%A5%E3%82%8B/m-p/8631161?profile.language=ja

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   4 votes

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。

   お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

8. Document won't save

   Hi there.
   I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

   4 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem got solved by resaving the original document and no longer can be reproduced.

   If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

9. 複数レイヤーの要素に対して同時に「パスの自由変形」を行うとレイヤーから要素が消えてしまう / Free Transform in distort mode forces objects from different layers to move into the top one

   環境
   OS: Windows10
   AI version 24.1.1(2020)および26.0.2(2022)

   再現手順
   １．複数のレイヤーにある複数の要素を同時に選択
   ２．[自由変形ツール]→[パスの自由変形]で、ガイドのコーナーをドラッグし要素を変形する

   期待する結果
   変形前の元レイヤーに変形後も同様の構成で要素が残る（グループ化しない）version 23(2019)以前の挙動

   実際の結果
   上のレイヤーに要素がグループ化され、他のレイヤーから選択した要素が消えてしまう

   要望
   レイヤー構成を変えずにパスの自由変形で複数レイヤーにわたる要素を調整する必要があります。
   複数レイヤーの要素が選択されている場合は、グループ化せずに元のレイヤーに要素が残るように修正をお願いいたします。

   4 votes

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   Under Review  ·  0 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Using Illustrator “Paste In Front” creates a Find window on the Desktop

    Hi;
    I have recently begun having a paste in front (⌘F) issue in AI 2020.

    For DECADES I have been able to select an item and copy (⌘C) then paste in front (⌘F) to create a copy of the selection exactly on top that I can then step/move as needed.
    I have been doing this in the Illustrator 2020 application for years.

    Now when I’m in Illustrator and I hit the paste in front (⌘F), it takes me directly to the desktop and creates a Find window. (And Does Not Paste In Front!)

    I can use “Paste In Front” in the Edit pull down menu in Illustrator, just not the command key which I use constantly for this.

    Please tell me how to fix this.
    Thanks.
    _m

    Hi;
    I have recently begun having a paste in front (⌘F) issue in AI 2020.

    For DECADES I have been able to select an item and copy (⌘C) then paste in front (⌘F) to create a copy of the selection exactly on top that I can then step/move as needed.
    I have been doing this in the Illustrator 2020 application for years.

    Now when I’m in Illustrator and I hit the paste in front (⌘F), it takes me directly to the desktop and creates a Find window. (And Does Not Paste In Front!)

    I can use “Paste In Front” in… more

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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11. 大きなキャンパス時にピクセルビューにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまう

    1. M1 Mac mini OS 12.1 / Illustrator 26.0.2

    2. 手順
       大きなキャンパスでデータを作成
       既存デザインデータを貼り付け
       ピクセルビューで作業
       ピクセル吸着モードで作業
       キーボードのカーソルキーの左を押す

    3. 想定していた結果
       環境設定では0.2pxに設定されているので、
       1pxづつオブジェクトが移動するはずですが、10pxづつ動いてしまうようです。

    大きなキャンパス時にピクセルビュー+ピクセル吸着モードにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまうようです。

    4 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告内容の現象は、表示メニューの「ピクセルにスナップ」がトリガーになっているようです。

    macOS と Windows 両方で再現しました。

    修正などの開発進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

12. デザインが表示されなくなる

    環境: M1 Mac mini OS 12.1 / Illustrator 26.0.2

    ピクセルビューにして300%以上ズームするとなにも表示されなくなる。また、比較的パスやオブジェクトが多いデータについては100%時でもなにも表示されなくなってしまう。CS6ではちゃんと表示されます。GPUにしてもCPUレンダリングでも結果は同じです。

    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、最新版「ver.26.2.1」でも再現できませんでした。

    ご使用のマシンが「macOS 12.1」ということですが、現時点では Illustrator はサポート対象外となっておりますので、ご了承ください。

    いったんこちらのレポートは対応完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム

    
    

13. Export for screens importing to After Effects as the same image

    When exporting for screens the artboards save out as separate files and in Photoshop and everywhere else appear as they should, however even importing to After Effects they all appear as the same file. If I re-save them in Photoshop it fixes the problem but is a hassle for something I need to do on a regular basis. This has been the case for several years and different versions of Illustrator on different computers.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. The operation cannot complete because of an unknown error. [TAdd]

    The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.

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    4 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Marquee selects empty layers

    We are using a document template with nested layers (i.e. all layers are in correct order and properly named before drawing starts)
    Marqueeing objects unfortunately selects some empty layers besides those that lead to the artwork. The document info displays the selection correctly, and the attribute panel reports differing notes.

    3 votes

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    3 comments  ·  Layers  ·  Delete…  ·  Admin →
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16. Fehlendes abspeicher neuer farbfelder

    Kann keine neuen Farbfelder abspeichern, geschweige denn sie in der Bibliothek unterzubringen, noch die Standardfarben zu löschen… Wäre schön wenn man das über ein plussymbol hinbekommen könnte… plus neuen Farbenamen als Kategorie in die man die neuen Farbfelder speichern kann und beim antippen der Kategorie die Möglichkeit in Bibliothek zu speichern…

    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. Pixel preview doesn't refresh correctly until reapplied

    Steps to reproduce:
    - New document with units set to pixels
    - View: 'Snap to pixel' and 'pixel preview' turned on.
    - Use the rectangle tool to make a new shape, eg. 20 pixels square.
    - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
    - zoom the view, move around.

    Expected result:
    - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
    - the view should acurately update when I zoom and move around to display pixel perfect artwork

    Actual result:
    - the rectangle is bordered by a blured anti-aliased semi-transparent edge pixel, and does not appear pixel perfect
    - if I re-toggle 'pixel preview' then the pixel-perfect effect comes back, but I shouldn't need to do this.

    Steps to reproduce:
    - New document with units set to pixels
    - View: 'Snap to pixel' and 'pixel preview' turned on.
    - Use the rectangle tool to make a new shape, eg. 20 pixels square.
    - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
    - zoom the view, move around.

    Expected result:
    - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
    - the view should acurately update when I zoom and move around to display pixel perfect artwork

    Actual result:
    - the rectangle is bordered… more

    4 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. No eps thumbnail preview

    My default is Illustrator but yet I can't see the file thumbnail preview.
    Even when I press spacebar there is still no preview.

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    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Zoom difetto

    Con l'aggiornamento del sistema operativo Mac OS 12 non si riesce ad avvicinare con lo zoom, il valore dipende dal file da 400%, si files più leggeri si arriva a 600%
    Questo tenendo la risoluzione dello schermo alla massima risoluzione mentre se si scende come risoluzione a 2k il problema non si presenta. Sia con Illustrator 2021 che con il 2022

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. 行間値が表示されない

    環境: M1 Mac mini OS 12.1 / Illustrator 26.0.2

    内容:
    
    行間値が表示されなくなります。たまに治る時があります。
    テキストブロックの行間は全て同じ値にしていてもすべてのテキストボックスで行間値が非表示になります。行間を変更したときに表示されるので、それで値の確認をしています。

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    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、最新版「ver.26.2.1」でも再現できませんでした。

    ご使用のマシンが「macOS 12.1」ということですが、現時点では Illustrator はサポート対象外となっておりますので、ご了承ください。

    こちらのレポートは、いったん対応完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム