8058 results found

1. Select all doesn't work unless you clic anywhere first

   I can't select all anymore unless I clic somewhere first.

   I have to vectorise many Illustrator files and my keyboard shortcuts make it happens fast. Until an update forces me to clic somewhere first, if not, the keyboard shortcut simply don't work. That was not the case before.

   I'm on windows 10 and last Ai version (25.0.1 64 bit)

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2. Multiple Bugs in Illustrator_Mac Os Catalina 10.15.7

   I'm reporting all of these bugs I'm considering asking for a refund my money back for the last months CC Subscription as it the software has been that unreliable.

   Illustrator

   Align function not working, can't align 3 pieces of text to baseline it leaves the 1st piece if text completely out off the alignment. I tried cutting and pasting the piece of text but still it will not align.

   Strokes not showing properly round on curves they appear to have extra anchor points, which there aren't when you inspect It closer. This is making simple curves look off.

   Shortcuts not working intermittently. Eg; When to resize the size of the eraser using CTRL+[ it doesn’t work.

   When doing shortcut to send object forward or backwards it isn’t working. You have to end up cutting and pasting it then trying it again. This takes needless time and is eating up my work hours messing around with software that isn’t working properly please fix it its driving me demented!!

   Drag hand Tool not working immediately when pressing space bar. Delay before the hand icon appears// this should be instant with the push of the key.

   Group function is stuttery as **** it takes about 5 attempts to select a bunch of 3 objects with the white picker tool. Having to zoom right in just to do the selection. This should be simple and shouldn't require the zoom at all, all taking extra time needlessly.

   'Align to selection' Not working// can’t click it. Click it but nothing selects

   Strokes appearing bitty/ jagged see screenshot attached.

   .......................................................................................................................................................................................

   Photoshop

   Keep getting 'waiting for libraries' pop up when pasting a smart object into the document. This just freezes the whole program and you can't press anything. So you have to force quit the program and start over. This is taking hours to complete what should be simple tasks as the software is so buggy, its costing me time and money as I have clients to work for and the software just isn't up to scratch at the moment it isn't functioning properly at all. Please can you fix it as a matter of urgency.

   Regards

   -SEAN

   I'm reporting all of these bugs I'm considering asking for a refund my money back for the last months CC Subscription as it the software has been that unreliable.

   Illustrator

   Align function not working, can't align 3 pieces of text to baseline it leaves the 1st piece if text completely out off the alignment. I tried cutting and pasting the piece of text but still it will not align.

   Strokes not showing properly round on curves they appear to have extra anchor points, which there aren't when you inspect It closer. This is making simple curves look off.

   Shortcuts not… more

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3. Illustrator freezes as soon as it opens

   Each time I try to open the program it freezes as soon as it launches. The screen will load, but remains unresponsive.
   I'm on a windows computer that runs far more demanding programs than this without issue.

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4. Adobe Illustrator 2021 desktop cannot open .aic file from cloud on Windows

   I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

   Error Opening""

   I may have had one or two unembedded linked files in the problematic file. When I save such a file I get the message in the second screenshot.

   I have not moved the linked files on my computer in the meantime, and I haven't tried to open the file on another device either.

   I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

   Error Opening""

   I may have had one or two unembedded linked files in the… more

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5. Can't open my most recent aic file

   Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

   Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
   I've also tried uninstalling v25.01 and the error still occurs.

   Please help!

   Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

   Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the… more

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6. The Operation Cannot be Completed due to an Unknown Error (CANT) 3D effect

   I am encountering an issue anytime I attempt to edit the Bevel and Extrude effect on my design. It keeps providing me with a vague error "The Operation Cannot Be Completed Due to an Unknown Error (CANT)" and it will not apply the effect or allow edits.

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7. Outer Glow producing odd glowing corners around objects

   When applying an outer glow, I get rectangular glowing corners around the objects with applied effects. Deleting a reapplying using a different setting solves the issue about 50% of the time. Something that has only happened since the last AI update.

   Windows 10 Pro - Pack - 120.2212.31.0
   Illustrator - 25.0.1

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8. Enregistrement de mon travail

   Lorsque je travail sur un dessin, je ne trouve aucun lien pou l’enregistrer. apparement cela devrait se faire autan magiquement au moment où je ferme le fichier. Mais ce n’est pas le cas. A chaque fois que je ferme, je revient à mon dessin initiale. Aucune modification n’a été enregistrée. Comment puis je sauvegarder mes modification???

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9. Transform>Reflect defaulting to random angle

   At some point in the last week (version 25.0.1) right clicking on a selection and applying "Transform>Reflect" opens up the reflect UI panel but instead of defaulting to horizontal or vertical, it's defaulting to "Angle" and a completely random number. Constantly having to correct this is a right faff.

   It's tricky to recreate but has happened multiple times over the last few days. In this case reflecting a cat 50.9 degrees!?

   Maybe I'm just the only one!

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10. Ai 2021, Windows: Opened SVG image element with base64 data is not shown.

    The codepen demonstration here (https://codepen.io/VHall/pen/BrdwLz) is supposed to download an SVG file which wil l show the exact same image as seen in the browser when opened in Illustrator. Using Ai version 2020, the opened SVG shows the correct background image with the logo. However, opening in Ai 2021 does not show the image. The element not rendered starts with: "<image overflow="visible" width="1200" height="750" xlink:href="data:image/png;base64"

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11. Expanding in RTL removes numbers

    After Illustrator 23.01,
    When expanding Right-To-Left text boxes,
    all the numbers are removed.

    See attached video.
    (the numbers also don't get selected with "select all")

    I'm on Windows 10, but something similar seems to happen on Mac:
    https://community.adobe.com/t5/illustrator/numbers-disappeared-after-create-outline-illustrator/td-p/11251592?page=1

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12. Cant Verify Subscription Status

    Windows 10 64bit, Latest Adobe CC suite.
    Says can't verify subcription status. Quits Adobe apps.
    Tried solutions here :
    https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html
    Doesn't work.

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13. Show Import Options Not Working

    I'm on the latest version using Big Sur OSX. I was wanting to use import options for Placing a layered psd file but checking "Show Import Options" doesn't bring up the dialogue.

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14. Resizing a constrained proportion shape not accurate to input

    In 'Transform', if I set it to constrain proportions, then change the size of a square to '50mm x 50mm', the dimensions automatically change to something like '49.4345mm x 49.156mm'.

    It also does this with any shape I created. So annoying! I think it worked back in 2019's versions, but with any version since doesn't.

    AI Version: 25.0.1
    OS: Mojave 10.14.6

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15. Scale tool not working consistently to resize pattern.

    When attempting to scale the pattern within an object, the preview mode and regular screen modes do not reflect the adjustment input. If I close the program and open it back up it sometimes works again. If I play with other settings within the dialogue box is sometimes comes back as well but never consistently.

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16. Lasso tool not selecting

    Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

    10 votes

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

    What is your exact OS details and version used?

    Can you record a short video demonstrating the issue?

    Please comment back, the team lack details on this issues and can’t really start investigations this.

17. Canvas color can't change color. (I'm not talking about the art board) Latest version of AI

    Canvas color can't change color. (I'm not talking about the art board) Latest version of AI

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Illustrator artboard turns white and keeps flashing

    Artwork disappears and everything flashes. Everytime I click cursor its happening. But its only happening on my 2018 Macbook pro. I updated to big sur and Illustrator 2021 in the past week.

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19. Crash after trying to delete crop marks fx

    Whenever I try to delete the crop marks effect on a document Illustrator just crashes. At first I thought it was because the document was made on a previews version of AI but it's also happening with new documents whenever I apply crop marks fx and then try to delete those crop marks later.
    I'm using latest version of Illustrator updated about 3 days ago.

    System Configuration:
    OS Name Microsoft Windows 10 Enterprise
    Version 10.0.18363 Build 18363
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Dell Inc.
    System Model Precision 3551
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz, 2712 Mhz, 6 Core(s), 12 Logical Processor(s)

    Name NVIDIA Quadro P620
    Adapter Type Quadro P620, NVIDIA compatible
    Adapter Description NVIDIA Quadro P620
    Adapter RAM (1,048,576) bytes

    Name Intel(R) UHD Graphics
    Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) UHD Graphics
    Adapter RAM 1.00 GB (1,073,741,824 bytes)

    Whenever I try to delete the crop marks effect on a document Illustrator just crashes. At first I thought it was because the document was made on a previews version of AI but it's also happening with new documents whenever I apply crop marks fx and then try to delete those crop marks later.
    I'm using latest version of Illustrator updated about 3 days ago.

    System Configuration:
    OS Name Microsoft Windows 10 Enterprise
    Version 10.0.18363 Build 18363
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Dell Inc.
    System Model Precision 3551
    System Type x64-based PC
    Processor Intel(R)… more

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20. Can’t overwrite values in size fields of the New Document dialog

    When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

    You have to use backspace — incredibly irritating. Please fix.

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    5 votes

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team