7468 results found

1. Tools not loading

   OS: Windows 10, AI version 24.1.1.3

   Tool bar is missing since updating to 24.1.1.3. Can't seem to find a way to bring it back. Resetting preferences doesn't work too.

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2. Cannot view New Files

   • Using MacOSX 10.15.5 (19F101), Newest version of Illustrator CC
   • Open existing file file, create new file
   • EXPECTED: A new file gets created and I can see the artboard and work within the file
   • ACTUAL: A new tab opens with "Untitled" but cannot toggle to the new tab, and when attempting to break the new document out of tabs and input any objects (text, shapes, lines, or paste) into the "New" document, it creates/pastes into the first document opened, not the New one I created. Cannot manipulate any "New" document in any capacity with Illustrator, Photoshop, or Indesign (only ones I've tried on this Mac) as they all have the same bug, rendering the programs nearly useless.

   Need this fixed ASAP!

   • Using MacOSX 10.15.5 (19F101), Newest version of Illustrator CC
   • Open existing file file, create new file
   • EXPECTED: A new file gets created and I can see the artboard and work within the file
   • ACTUAL: A new tab opens with "Untitled" but cannot toggle to the new tab, and when attempting to break the new document out of tabs and input any objects (text, shapes, lines, or paste) into the "New" document, it creates/pastes into the first document opened, not the New one I created. Cannot manipulate any "New" document in any capacity with Illustrator, Photoshop, or Indesign (only ones I've… more
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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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3. eyedropper not working

   can't pick up colour

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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4. Cmd+drag does not copy artboard

   Cmd+drag only moves selected artboard. No copy possible. No layers or content are protected. Option to copy artwork with dartboard is selected.

   Mac OS Catalina and latest version of Adobe

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Opening a PDF Bug - Not visible until selecting workspace

   I frequently open a PDF file in AI. Since updating to V24 (I run macOS Catalina v10.15.5 at the time of report, 6/15/20), if there are no files currently open, the artboard(s) will not be visible upon opening. I found a workaround, but it's still an inconvenience. To fix the issue, I select another workspace (which makes the file visible), and then return to my preferred workspace. However, the saved windows for that workspace are not visible until I zoom in on an artboard. After that, everything functions as normal and as expected, but the issue occurs every time I open a PDF with nothing else open.

   I frequently open a PDF file in AI. Since updating to V24 (I run macOS Catalina v10.15.5 at the time of report, 6/15/20), if there are no files currently open, the artboard(s) will not be visible upon opening. I found a workaround, but it's still an inconvenience. To fix the issue, I select another workspace (which makes the file visible), and then return to my preferred workspace. However, the saved windows for that workspace are not visible until I zoom in on an artboard. After that, everything functions as normal and as expected, but the issue occurs every time I… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. magically appearing anchor points

   When I join paths, use the pathfinder tools, or shapebuilder options, anchors that I DID NOT create, appear. There is no rhyme or reason to when it will decide to do it. So annoying. Over time this degrades the image when enlarging, shrinking, offsetting paths and a number of other features I don't want to waste my time listing. I don't care what you say about vectors and your program, I've been doing this a long time, it happens. I personally deal with vinyl plotters. Plotters don't like unnecessary or extra anchor points. It can slow down the cut process and cause inconsistencies in the cuts. Anchor points also increase file size and the amount of processing power. Two things aren't a big deal for me, but are for many other people.

   When I join paths, use the pathfinder tools, or shapebuilder options, anchors that I DID NOT create, appear. There is no rhyme or reason to when it will decide to do it. So annoying. Over time this degrades the image when enlarging, shrinking, offsetting paths and a number of other features I don't want to waste my time listing. I don't care what you say about vectors and your program, I've been doing this a long time, it happens. I personally deal with vinyl plotters. Plotters don't like unnecessary or extra anchor points. It can slow down the cut process… more

   5 votes

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   4 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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7. toggle show / view all layers on all artboards not working ai 2020

   show all layers all artboards not working ai 2020
   have to click the eye to view each and every layer on each artboard/layer that is hidden.

   It will HIDE ALL layers using pull down menu or keyboard shortcuts -- but IF I have manually clicked a few layers to hide them, and then want to turn ALL back on at once -- it won't SHOW all layers either way of using pull down > show all layers menu or using opt shift click or Cmd shift click or CMD click or any kind of keyboard shutcut.

   The layers I have clicked manually all stay hidden until I manually click the eye back on. This is ridiculous.

   show all layers all artboards not working ai 2020
   have to click the eye to view each and every layer on each artboard/layer that is hidden.

   It will HIDE ALL layers using pull down menu or keyboard shortcuts -- but IF I have manually clicked a few layers to hide them, and then want to turn ALL back on at once -- it won't SHOW all layers either way of using pull down > show all layers menu or using opt shift click or Cmd shift click or CMD click or any kind of keyboard shutcut.

   The layers I have… more

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   0 comments  ·  Properties Panel  ·  Edit…  ·  Delete…  ·  Admin →
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8. alert() function is slicing the last word in the output window.

   Somehow the last word of an alert message to Illustrator keeps getting sliced. Notice in my attached example how the last word of my alert string "messages." gets cut off.

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   0 comments  ·  SDK and Scripting  ·  Edit…  ·  Delete…  ·  Admin →
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9. 24.1.2 crashes when saving down AI or EPS to CS6

   24.1.2 crashes when saving down AI or EPS to CS6.

   Oddly enough there is some difference – the .AI doesn't seem to save at all, but saving from .AI to CS6 .EPS when opened after crash seems to have saved down successfully.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. program freezes on layer reorganizing and moving shapes 24.1.3

    MacBook Pro OS Catalina 10.15.4
    2.3 GHz 8-Core Intel Core i9
    16 GB 2400 MHz DDR4
    Radeon Pro 560X 4 GB
    Intel UHD Graphics 630 1536 MB

    Using a Wacom Intuos M running drivers v. 6.3.39-1

    Illustrator 24.1.3

    When using computer's trackpad or drawing tablet I have encountered problems that render the program unresponsive.

    As I re-order layers in the layers panel and I when move simple shapes or groups of shapes across the artboard, the action is not performed. When hovering the cursor anywhere in the interface I see a circle with a strike through it, program is essentially frozen. I have been able to use the escape key to get function back but other times I've been compelled to force quit the program

    MacBook Pro OS Catalina 10.15.4
    2.3 GHz 8-Core Intel Core i9
    16 GB 2400 MHz DDR4
    Radeon Pro 560X 4 GB
    Intel UHD Graphics 630 1536 MB

    Using a Wacom Intuos M running drivers v. 6.3.39-1

    Illustrator 24.1.3

    When using computer's trackpad or drawing tablet I have encountered problems that render the program unresponsive.

    As I re-order layers in the layers panel and I when move simple shapes or groups of shapes across the artboard, the action is not performed. When hovering the cursor anywhere in the interface I see a circle with a strike through it, program is essentially… more

    2 votes

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11. Creates "ai2483293123FileName.ai" files

    I'm using 24.1.3 of Illustrator and I have come across these files popping up on my network drive. Are these now the "temp" files? Once these files are created, I can not delete them because Finder tells me it is currently being in use.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Crash on open/new documenti after window 10 update 4560960

    After 4560960 update, illustrator crashes on open or new document.
    Uninstalling update does fix it.

    Windows 10 home, all latest updates applied, happens on 10 machines, all different hardware.

    Not sure if illustrator or windows bug. For now delayed updates for a week, hoping in a fix soon.

    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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13. Zero-height marquee

    Please study the GIF attached.

    1. I want to select an edge of the yellow-beige path
    2. I grab Direct selection tool and drag a frame over the edge — OK
    3. I make it faster — still OK
    4. I make it with my usual speed and get the marquee that has 0 height. It happens with me all the time! I don't fake it, I just automatically try to drag the less tall frame as possible, because sometimes I need to select quite a tiny segment. And when it happens — Illustrator selects nothing.

    Well, this is wrong.
    If you draw a rectangle with zero height — you would get it, right? Just compressed to a line.
    Surely it HAS some intersection, Ai just fails to trace it for me.
    I'd love to get it fixed.

    Please study the GIF attached.

    1. I want to select an edge of the yellow-beige path
    2. I grab Direct selection tool and drag a frame over the edge — OK
    3. I make it faster — still OK
    4. I make it with my usual speed and get the marquee that has 0 height. It happens with me all the time! I don't fake it, I just automatically try to drag the less tall frame as possible, because sometimes I need to select quite a tiny segment. And when it happens — Illustrator selects nothing.

    Well, this is wrong.
    If you draw a… more

    10 votes

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14. zoom tool malfunction

    HI there,

    On my Acer laptop, currently running windows 10, Illustrator had turned off some performance settings last week after a bug fix. when I press certain commands on my keyboard for the selections and zoom tool, the screen zooms in at the maximum and I can no longer zoom back out.

    I believe I am currently using Adobe Illustrator version 24.1.3

    1 vote

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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15. Latest version takes a long time to open and save files often 5 minutes or more for a simple file this is not acceptable.

    latest version of illustrator is taking forever to save or open files often more than 5 minutes for a simple file, this is not a network issue as it does the same even to desktop. this is not acceptable and needs fixing very quickly

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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16. Ghost element sneaks in my groups

    Hi!!

    I encounter a bug in Illustrator. You will find the description below but also a video that explains a lot better what I am trying to say.
    1) OS: Windows
    Version: 10.0
    System Architecture: x64
    Illustrator version: 24.1.2

    2) When I just try to select a group from the active window.
    3) I expect to only select element from this group
    4) Somehow there is a ghost element that I can see alone when I unselect my group. This ghost stays there and mess up my resizing then..

    • 

    5 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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17. When changing UI scale, dropdownlist is shown inverted and the bottom item is not shown.

    macOS 10.14.6
    Illustrator 2019, 2020

    Dropdown list is shown inverted when changing UI scale.
    It seems to display correctly when I mouse over it, but the bottom item is not actually displayed.

    These defects can be resolved by making the UI scale the smallest.
    This is a very troublesome problem as a script developer.
    I expect an immediate fix.

    •  

    21 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. Illustrator 24.1.3 Type tool and text refresh

    I've been experiencing an error and annoying Type tool bug since the last update to AI 24.1.3. It happens when I type something and later I go back to edit it (for example adding extra text, fixing a type) and the change does not appear to occur until I switch to Outline view. Alternatively, if I option-drag the text path the duplicate path shows the correct text. This is an old error (at least in appearance) that was fixed several versions ago and now it's back.

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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19. Rotating with selection tool buggy

    When attempting to rotate a shape using the bounding box and the selection tool, in every version previous to 24.0 I just moved the cursor outside the bounding box a certain distance and the cursor would change to a bent arrow, allowing me to click and rotate. Ever since then, I've still been able to rotate the shape this way, but the cursor arrow doesn't change to the bent arrow icon until after I click, meaning I am unsure whether or not I am about to resize or rotate the shape.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. Workspace show problem

    Workspace panels & Tool panel continually disappear when I change the workspace from type to another and the only way to show them is to Quit the program this is toooooo Bad

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    4 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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