8204 results found

1. Upon reopening Ai files, it shows that fonts are missing when they aren't

   To fix the "error" I have to navigate to Adobe fonts, uninstall each font one by one, as uninstalling a font family all at once doesn't fix the issue, then individually reinstall each font. Super tedious and taxing to workflow. Issue is across multiple files, all that I have created on the same device that presents the "missing font" dialogue so I know it isn't a file issue. Please fix.

   Windows 10 Pro
   Adobe Illustrator v 29.5.1

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Holding Shift ignores Snap to Grid when creating artboards

   When Snap to Grid is enabled, artboards now respect it, both when moved or get created... unless you hold Shift to constrain proportions when resizing or making it a square.

   Totally works for rectangles, I can see no reason to prevent artboards from behaving in a similar fashion.

   Here’s a somewhat similar request about these also misbehaving with smart guides:
   http://illustrator.uservoice.com/forums/601447/suggestions/46604530

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. [ExtendScript] Cannot set TextRange.justification to value in ParagraphStyle

   We cannot successfully set textFrame.textRange.justification to the value in the applied ParagraphStyle.

   For example, if the text has [Normal Paragraph Style] applied, which for me has Justification.LEFT, then I cannot set that text to have Justification.LEFT in cases where the justification has been changed.

   (Tested on MacOS 15.4.1 Adobe Illustrator 29.5.1, but this appears to be an old bug.)

   Steps to reproduce:
   1. Create new document
   2. Run the below script

   Expected Result: all tests passed and no alert message appears.

   Actual result: Failed to set textRange.justification to LEFT.

   Script:

   (function () {
   
       var doc = app.activeDocument,
           textFrame = doc.textFrames.add();
   
       textFrame.textRange.contents = 'Hello.';
   
       // prepare for the test, ensuring - due to the bug - that the justification won't match the applied paragraph style
       textFrame.textRange.justification = Justification.RIGHT;
       textFrame.textRange.justification = Justification.CENTER;
       textFrame.textRange.justification = Justification.LEFT;
   
       // test RIGHT justification
       textFrame.textRange.justification = Justification.RIGHT;
       if (textFrame.textRange.justification !== Justification.RIGHT)
           alert('Failed to set textRange.justification to RIGHT.');
   
       // test CENTER justification
       textFrame.textRange.justification = Justification.CENTER;
       if (textFrame.textRange.justification !== Justification.CENTER)
           alert('Failed to set textRange.justification to CENTER.');
   
       // test LEFT justification
       textFrame.textRange.justification = Justification.LEFT;
       if (textFrame.textRange.justification !== Justification.LEFT)
           alert('Failed to set textRange.justification to LEFT.');
   
   })();
   

   Additional note: in the link above, users discovered that performing a resize on the textFrame somehow removes the blockage and Justification.LEFT can be set afterwards. Perhaps it breaks the link to the paragraph style?

   Edit 2025-05-23: to add details about the possible link to the applied paragraph style.

   A possible temporary workaround:

   // set LEFT justification
   textFrame.textRange.justification = Justification.LEFT;
   
   // now check it
   if (
       Justification.LEFT !== textFrame.textRange.justification
       && Justification.LEFT === textFrame.textRange.paragraphStyles[0].justification
   ) {
       // bypass a bug where we can't set the attribute that matches the applied paragraph style:
       //  - change the applied paragraph style's justification
       //  - then change the textFrame's justification to the style's previous value,
       //  - then return the paragraph styles original setting
       textFrame.textRange.paragraphStyles[0].justification = Justification.CENTER;
       textFrame.textRange.justification = Justification.LEFT;
       textFrame.textRange.paragraphStyles[0].justification = Justification.LEFT;
   }
   

   We cannot successfully set textFrame.textRange.justification to the value in the applied ParagraphStyle.

   For example, if the text has [Normal Paragraph Style] applied, which for me has Justification.LEFT, then I cannot set that text to have Justification.LEFT in cases where the justification has been changed.

   (Tested on MacOS 15.4.1 Adobe Illustrator 29.5.1, but this appears to be an old bug.)

   Steps to reproduce:
   1. Create new document
   2. Run the below script

   Expected Result: all tests passed and no alert message appears.

   Actual result: Failed to set textRange.justification to LEFT.

   Script:

   (function () {
   
       var doc = app.activeDocument,
           textFrame

   … more
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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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4. Snap to Point doesn’t help much to snap an object’s edge to another edge, even with Smart Guides

   'Snap to point' in Illustrator is poor. You cannot currently snap objects together reliably. Results are inconsistent.
   For example:
   1) snapping a point to an edge does not work well, if at all. I have 'snap to point' on and smart guides enabled.
   2) when using constrain with the Shift key, whether they be points or edges. Even with Snap to Point turned on, or using Smart Guides. Just something simple as drag-copying another box adjacent to itself does not snap together the edges.

   In my videos, the first video applies to point 1) and the second video at 10s, you can see that when using 'constrain' there is no information about where the edges are, and snapping of the edges clearly does not work. Not even dragging a corner, which is a point, to the other objects' edge, no snapping or any edge indication.

   Adobe please do not consider this. Please just fix it and make this work, please!

   'Snap to point' in Illustrator is poor. You cannot currently snap objects together reliably. Results are inconsistent.
   For example:
   1) snapping a point to an edge does not work well, if at all. I have 'snap to point' on and smart guides enabled.
   2) when using constrain with the Shift key, whether they be points or edges. Even with Snap to Point turned on, or using Smart Guides. Just something simple as drag-copying another box adjacent to itself does not snap together the edges.

   In my videos, the first video applies to point 1) and the second video at 10s,… more

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   Need More Info  ·  5 comments  ·  Snapping  ·  Delete…  ·  Admin →
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5. 線幅と効果を拡大・縮小がリセットされる

   29.5.1にてアップデート後
   線幅と効果を拡大・縮小がリセットされる。
   環境設定も拡大縮小時もチェックボックスを入れていたのに気づかない間にリセットされる。

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   17 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Applescript—cannot save Illustrator file if embedding ICC profiles

   This is a bug, as verified by this post (https://community.adobe.com/t5/illustrator-discussions/there-is-a-problem-with-saving-as-illustrator-using-applescript/m-p/15287552) and this post (https://community.adobe.com/t5/illustrator-discussions/applescript-cannot-embed-icc-profiles-in-illustrator-save-options/m-p/15032019#M429674). I cannot save an Illustrator file as part of an AppleScript if ICC profiles are being embedded. This is a problem because I can no longer use my Applescripts for creating versions of logo files.

   The following code will fail with the error "Cannot get document 1". The error occurs when the save command’s with options parameter is a record containing a embed icc profile property.

   save document 1 in filePath as Illustrator with options {embed icc profile:true}
   I have verified that a) the ICC profile was already embedded in the source document, and that if I save the file via the GUI, checking the box to save the ICC profile works. Using AppleScript to save the Illustrator file does not retain the ICC profile.

   This fails on macOS 14.5 and Illustrator 27.x and 28.5. It also fails on macOS 15.4 and Illustrator 29.5.0. It also fails on macOS 15.3.2 and Illustrator 28.7.6 and 29.5.

   According to another user, JavaScript works properly. However, JavaScript is not a workaround for me.
   var d = app.documents[0];

   var saveOptions = new IllustratorSaveOptions();
   saveOptions.flattenOutput = OutputFlattening.PRESERVEAPPEARANCE;
   saveOptions.embedICCProfile = true;

   d.saveAs(new File('~/testjs.ai'), saveOptions);

   Please help -- I need to be able to save an Illustrator file with AppleScript, that has an embedded ICC profile.

   This is a bug, as verified by this post (https://community.adobe.com/t5/illustrator-discussions/there-is-a-problem-with-saving-as-illustrator-using-applescript/m-p/15287552) and this post (https://community.adobe.com/t5/illustrator-discussions/applescript-cannot-embed-icc-profiles-in-illustrator-save-options/m-p/15032019#M429674). I cannot save an Illustrator file as part of an AppleScript if ICC profiles are being embedded. This is a problem because I can no longer use my Applescripts for creating versions of logo files.

   The following code will fail with the error "Cannot get document 1". The error occurs when the save command’s with options parameter is a record containing a embed icc profile property.

   save document 1 in filePath as Illustrator with options {embed icc profile:true}
   I have verified that… more

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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7. HEX Franklin Variable Font is Not Visible when Editing

   I am on a Mac running Illustrator 29.4. I am trying to use the variable OTF version of HEX Franklin, and all Adobe apps do not render the letterforms. When I try to select the variable font in the dropdown, it just defaults back to Myriad or the default typeface.

   Other variable fonts work as intended, but specifically, this one is broken. Any possible fix?

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   9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to be fixed in the latest Illustrator build.

   Please comment back if it’s not for you.

8. Objects vanish when a PDF is exported

   The PDF document is not being saved correctly. I have tried saving it in different ways, changing the elements and it still isn't working. I believe it is a problem in Acrobat itself perhaps?

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Mateus, please File > Package the document, save the PDF preset used into a file, and send these over to the team for investigation, to sharewithai@adobe.com

   Put the link to this report in the body of the email as well: http://illustrator.uservoice.com/forums/601447/suggestions/49687994

9. Tabs in Swatch Info text are made with spaces instead of actual tabs

   This is so bizarre. A native function for a professional application uses spaces in text to define tab stops, for a non-monospaced font...

   Sure, tabs just won’t work, since they stay in place if the Swatch Info object gets resized.... and Ai still doesn’t allow to scale tabs if needed...

   Instead of making 'Indent to here' work (here is a request about it: http://illustrator.uservoice.com/forums/333657/suggestions/37578991) and use it here, this is hacked, rather dirty, giving a worth example to designers. Change the font and the indentations rips apart...

   Shame!

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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10. Gradient Strokes lose exactly 1pt thickness when placed and embedded into another Illustrator file

    When placing AI or PDF files into an Illustrator document, any strokes that have gradients applied will become exactly 1pt thinner than its intended weight. The weight shows properly before embedding the link. I've seen a number of designers use a gradient 1pt line on their artwork to seem "metallic" only to find their line completely disappears if their artwork is placed into another Illustrator file. This only applies if you embed the link. Leaving the linked AI/PDF as a link will preserve the correct stroke weight.

    This appears to be present in several versions of Illustrator dating back to at least around 2021/2022. I had thought this was already reported somewhere, but I wasn't able to find another post like this.

    When placing AI or PDF files into an Illustrator document, any strokes that have gradients applied will become exactly 1pt thinner than its intended weight. The weight shows properly before embedding the link. I've seen a number of designers use a gradient 1pt line on their artwork to seem "metallic" only to find their line completely disappears if their artwork is placed into another Illustrator file. This only applies if you embed the link. Leaving the linked AI/PDF as a link will preserve the correct stroke weight.

    This appears to be present in several versions of Illustrator dating back to… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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11. Locate Object highlights the first child of a selected group instead of the group itself

    When we select a group on canvas and click the Locate Object button, the tree gets unfolded and scrolled to the group.
    But for some strange reason, the item highlighted in the tree is not the group itself, but the first child within.
    This behavior is not new (although there was a time when Ai even used to keep the layer highlighted instead), but it feels odd.

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    0 comments  ·  Layers  ·  Delete…  ·  Admin →
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12. Custom toolbars with plugin tools rearrange themselves alphabetically on launch

    Windows 11, Illustrator 29.3.1
    I use a custom toolbar with the tools I use most frequently (many Astute Graphics plugin tools), arranged in a specific order that I go to with muscle memory. Recently (2 updates ago?), they jumbled up – actually, they arranged themselves alphabetically descending top to bottom – but for my purposes, this is illogically jumbled, and I have to hunt for tools visually; it is very annoying and time-wasting. Then I noticed they were in my proper order again… next day, jumbled. I’ve worked out what is happening. First Illustrator launch of the day… alphabetically jumbled. Reset the custom workspace… still jumbled. Shut down Illustrator and restart… tools in the correct order. It only takes a few minutes, but it’s a daily ritual I could do without.

    Windows 11, Illustrator 29.3.1
    I use a custom toolbar with the tools I use most frequently (many Astute Graphics plugin tools), arranged in a specific order that I go to with muscle memory. Recently (2 updates ago?), they jumbled up – actually, they arranged themselves alphabetically descending top to bottom – but for my purposes, this is illogically jumbled, and I have to hunt for tools visually; it is very annoying and time-wasting. Then I noticed they were in my proper order again… next day, jumbled. I’ve worked out what is happening. First Illustrator launch of the day… alphabetically jumbled.… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Eyedropper picks the color of the antialiased edge of a stroke blended with the background instead of the actual stroke color

    Eyedropper requires a ton of precision when picking a color of s stroke.

    Watch the GIF.
    Here I have violet and green lines, drawn above a raster image.

    I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

    I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then checks the tolerance, I assume. And the tiniest overlap leads to these cases. And trust me, this happens a lot.

    We can’t trust the tool.

    Eyedropper requires a ton of precision when picking a color of s stroke.

    Watch the GIF.
    Here I have violet and green lines, drawn above a raster image.

    I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

    I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then… more

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Expected This to be fixed in the latest Beta Build 29.5.0.15

    Please comment if it now works fine (or not)

14. Bullets/Numbering indents don't scale with type objects

    The Indent/First line indent values set in bullets and numbering options don't scale with type objects.

    Normal paragraph indents do scale as expected, so I think this is an oversight or bug.

    Examples:
    1. Area type with text at 12pt, numbering options have an 18pt left indent and -18pt first line indent.
    2. Same object scaled 150% -- type is now 18pt, indents have not changed, meaning left indents for double figures have been forced to the next tab.
    3. Paragraph without bullets/numbers, 12pt, left indent 18pt, first line indent -18pt.
    4. Same object scaled 150%, type is now 18pt, indents are now 27pt.

    The Indent/First line indent values set in bullets and numbering options don't scale with type objects.

    Normal paragraph indents do scale as expected, so I think this is an oversight or bug.

    Examples:
    1. Area type with text at 12pt, numbering options have an 18pt left indent and -18pt first line indent.
    2. Same object scaled 150% -- type is now 18pt, indents have not changed, meaning left indents for double figures have been forced to the next tab.
    3. Paragraph without bullets/numbers, 12pt, left indent 18pt, first line indent -18pt.
    4. Same object scaled 150%, type is now 18pt,… more

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Conversion from CMYK to Grayscale is wrong

    Converting CMYK values to Grayscale will not give the expected result. C=50 M=50 Y=50 K=50 converts to 100% Grayscale in a CMYK document.
    The same C=50 M=50 Y=50 K=50 converted to R: 92 G: 81 B: 76
    in an RGB document it converts to 67,16% Grayscale, which looks more like the expected Gray value.

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    5 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. Locking child objects in a locked top layer is not respected when the layer is unlocked and won’t toggle back

    If I have a layer locked and I click a pale lock icon next to a child item, the lock becomes solid, as if I am overriding the 'the parent is locked' status... but it can’t be toggled back.

    More of it, I expect this overridden status to stay when I unlock the parent — instead it gets dropped.

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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17. [ExtendScript] Rasterizing group creates two rasterItems

    1. MacOS 15.2.
    2. Adobe Illustrator 29.1
    3. Open demo document (attached) and run script (below).
    4. Should create one RasterItem, but instead creates two.

    Test Script (for use on attached test file):

    
    (function () {
    
        var doc = app.activeDocument;
        var item = doc.groupItems[0];
    
        // Raster Options
        var rasterOpts = new RasterizeOptions;
        rasterOpts.resolution = 192;
        rasterOpts.antiAliasingMethod = AntiAliasingMethod.None;
        rasterOpts.backgroundBlack = false;
        rasterOpts.clippingMask = false;
        rasterOpts.colorModel = RasterizationColorModel.DEFAULTCOLORMODEL;
        rasterOpts.convertTextToOutlines = false;
        rasterOpts.includeLayers = false;
        rasterOpts.padding = 0;
        rasterOpts.transparency = false;
        rasterOpts.convertSpotColors = true;
    
        doc.rasterize(item, item.geometricBounds, rasterOpts);
    
        var count = doc.rasterItems.length;
    
        if (count > 1)
            alert('The rasterization created two images but should have created only one.');
    
    })();
    
    
    

    See also this forum post.

    Edit: Note that the resolution (greater than 191) and the exact position of the group's path items makes a difference.

    1. MacOS 15.2.
    2. Adobe Illustrator 29.1
    3. Open demo document (attached) and run script (below).
    4. Should create one RasterItem, but instead creates two.

    Test Script (for use on attached test file):

    
    (function () {
    
        var doc = app.activeDocument;
        var item = doc.groupItems[0];
    
        // Raster Options
        var rasterOpts = new RasterizeOptions;
        rasterOpts.resolution = 192;
        rasterOpts.antiAliasingMethod = AntiAliasingMethod.None;
        rasterOpts.backgroundBlack = false;
        rasterOpts.clippingMask = false;
        rasterOpts.colorModel = RasterizationColorModel.DEFAULTCOLORMODEL;
        rasterOpts.convertTextToOutlines = false;
        rasterOpts.includeLayers = false;
        rasterOpts.padding = 0;
        rasterOpts.transparency = false;
        rasterOpts.convertSpotColors = true;
    
        doc.rasterize(item, item.geometricBounds, rasterOpts);
    
        var count = doc.rasterItems.length;
    
        if (count > 1)
            alert('The rasterization created two images but should have created only one.');

    … more

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    4 votes

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    2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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18. Trying to open Library tab, says 'Page failed to load'

    When navigating to the CC Library panel, says "Page failed to load"

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    •  

    4 votes

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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19. "Verifying access to ://...."

    I have some problem with a file that has linked images pointing to a drive that I don't have access, nor will.

    Illustrator will open that file, prompt that there is linked files with broken links buy will show the thumbnail data from linked files, and then will show every 2 minutes a annoying popup trying to connect to this remote address.

    There is NO WAY to prevent this from preferences, or from the link panel.

    The popup is really annoying, you need to way a couple of minutes, Illustrator will block everything until you can stop the search.

    Sadly I cannot share some file, because there is some NDA involving it, but I can share what I think are the steps to reproduce de case

    1 - create a file,
    2 - link some images from a remote network server folder,
    save the file
    3 - share the file to someone that no longer has access to that IP address

    (the images are not embedded they are just linked images)

    I have some problem with a file that has linked images pointing to a drive that I don't have access, nor will.

    Illustrator will open that file, prompt that there is linked files with broken links buy will show the thumbnail data from linked files, and then will show every 2 minutes a annoying popup trying to connect to this remote address.

    There is NO WAY to prevent this from preferences, or from the link panel.

    The popup is really annoying, you need to way a couple of minutes, Illustrator will block everything until you can stop the search.

    Sadly… more

    4 votes

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    4 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is reported to not happen anymore with version 29.3. Please comment back if it still does for you.

20. Rounding to integer or transform panel is broken after update to 29.0.1 from 28.X

    Rounding to integer or transform panel is broken (when using arrow keys to correct size of path with locked aspect ratio) after update to 29.0.1 from 28.X.

    Steps to Reproduce

    1.  Create a new path or use an existing one.
    2.  Open the Control/Transform panel.
    3.  With the Constrain Proportions option enabled, use the arrow keys to adjust the Width (W) or Height (H) value.
    

    Expected Result: Proportions remain consistent as values are adjusted.

    Actual Result: Proportions either change unexpectedly or the values jump to different numbers.

    Demo:

    • 

    4 votes

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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