Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8206 results found
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Direct Selection tool selects objects in and outside of clipping masks
There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.
To summarize, the Direct Selection Tool should only be able to select a mask's points and not the objects inside the mask.
4 votes -
Hide File Extension on Export
It's very annoying that when exporting to .jpg, etc. the hide file extension box is automatically checked. This is awful. Why?!?
4 votes -
Envelope distort: Using arrow keys to adjust bend and H/V distortion nudges object down the page
I am having a situation where I have created an arc envelope distortion of some text and, after committing my initial bend, decided to edit the distortion.
The problem is that, when I go back into Envelope Distort > Edit Envelope and increase (or decrease) the bend, H or V distortion in the toolbar, for every digit I go up or down, the object itself nudges down the page by 30-40 points.
I have changed the transformation reference point from the top to the center to the bottom of the object, but it doesn't matter. The object still nudges down…
4 votes -
2019 AI GPU Preview Is Worse Than Before and Buggy
2019 AI GPU Preview Is Worse Than Before and Buggy
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't drag and drop or place png or jpeg files
macOS Mojave Version 10.14
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)Illustrator 23.0
I try to drag and drop or place png/jpeg files and nothing happens. When selecting and pasting an image an error message says 'Not enough memory to place file.' This never happened before updating to 23.0
4 votes -
Illustrator not working after Oct 2018 update (version 23.0)
Since the Oct 2018 update, I cannot open or use the program. I see this screen (see attached). Also, I'm not sure if this has anything to do with the issue, but since the update a folder has appeared on my desktop named 'GPUCache' with 5 files inside (photo attached)
4 votes -
Default Template Folder
Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.
This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.
4 votes -
Export as SVG: linked image gets deleted
Hi All,
I have an issue when exporting to SVG.
I created an AI file with a linked jpg image as a background, and some text on top.
When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try…4 votesThis issue is fixed in Illustrator 23.0.2 update
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Switching application windows causes window to resize off screen
I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?
4 votes -
Scrolling is not smooth anymore
The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?
I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).
4 votes -
Isolate Selected Groups Does Not Work in CC 2019
Spent 4 days following a tutorial thinking I was losing my mind.
Then, it dawned on me I downloaded CC 2019 four days ago.
Downloaded CC2017 and the operation works as advertised.
Used especially for cartooning…
Goes like this:
1. Select all inked artwork>Object>Expand Appearances>Merge.
Create and color a rectangle covering artwork.
Select All>Merge
Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
This will put editable color with all closed line work.The enclosed pic is where things go wrong in 2019
Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…4 votesPlease post a test file
-Rama
Illustrator Team -
Transform Again (Cmd/Ctrl+D) doesn’t work for Offset Path
Using Offset Path to enlarge an object, works fine. When I use: Transform Again (Ctrl+D) to duplicate the same action and make another larger object it no longer works. It worked prior to Illustrator 2019 when I needed to make a concentric object. Please fix.
4 votesTransform Again works with transformations only: Scale (probably what is meant), Rotate, Move, etc. Offset Path is a filtering operation, and won’t be affected with Cmd/Ctrl+D.
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Film and Video presets have an unnecessary Artboard 2
Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.
4 votesThis artboard has a purpose.
As mentioned here in comments and in several discussions (here or here), this artboard is needed when importing the file as a composition into After Effects.
Quoting Ton Frederiks (thanks):
With a single artboard, After Effects clips the content outside the artboard even when Retain Layer Sizes is selected.
With the second large artboard, AE will show the contents of layers when Retain Layer Sizes is selected.
Another way to solve it is to create a single large artboard that has the size of all the artwork.
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Tool Menus Errors: Tool menus click through into the tool options below them.
Tool Menu Interface Errors:
I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
Am using the latest Illustrator on Win10. See…4 votes -
Can't export an SVG
I can't export an SVG. It just says 'unable to export SVG' without a reason. :(
4 votes -
Cannot view 150% zoom level
- Illustrator CC 20.1 (64-bit); Windows 10-64
- Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
- Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
- Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
4 votesA sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Print Area doesn't adjust according to Print Driver
Once you print and click on setup, then proceed to set your printer up for custom sizes the print area in the print dialog box doesn't change. In order to get it to match the artboard and what you have inputted into the printers driver, you have to click on setup again and print. This adjusts the print area but this extra step is a bug.
4 votes -
Ungroup hotkey does not work
'Ungroup' keystroke (CTRL+SHIFT+G) does not work. I even went into the keyboard shortcuts and tried to reassign that keystroke to the command, and it won't let me. 'Group' (CTRL+G) works great. Clicking ungroup in the properties panel is the only thing that works.
4 votes -
Paste Remembers Layers doesn't work if original layer is hidden
Steps:
Create object on layer.
Copy object.
Hide layer.
Create new layer.
Paste object with new layer selected.It will warn you that the layer you're attempting to paste onto is hidden. But... no it's not. I have the "Paste remembers layers" checkbox turned off.
This is either a bug, or someone should stick close to someone who actually understands user expectations.
4 votes -
Cannot Resize - Bounding box reset doesn't help
I have tried resetting the bounding box of everything on my artboard and it doesn't work I cannot resize text or images!
4 votesIf you still have this problem today — please comment
- Don't see your idea?