7658 results found

1. Illustrator crashes for no reason multiples times a day

   While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
   - Changing between an Indesign open window and a Illustrator open window/document.
   - Zooming in/out.
   - Pasting copied objects from another open illustrator project.
   - Moving an object inside a canvas.
   - Creating new canvas in an open document.
   -- and the list goes on

   I use my mac always connected to power, I've also try to use illustrator on its low performance mode, I also know about the GPU issues, I use CPU preview. Also I've re-installed the programme and tried using other versions..

   I know that there are known issues with this version of illustrator with High Sierra, but for people that work with this programmes every day its quite the struggle to keep having to reset my computer over small issues.

   While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
   - Changing between an Indesign open window and a Illustrator open window/document.
   - Zooming in/out.
   - Pasting copied objects from another open illustrator project.
   - Moving an object inside a canvas.
   - Creating new canvas in an open document.
   -- and the list goes on

   I use my mac always connected… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Unable to select rotated Guides at high zoom levels

   when the zoom-level is 14800% and higher I'm unable to select or move the guides

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. SVG Export Missing XML Encoding Tag

   The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

   It exports the svg without this tag at the beginning of the file.
   <?xml version="1.0" encoding="UTF-8" ?>

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   Under Review  ·  14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Font Filter

   Using Adobe Illustrator CC 2018.

   I have the filter on for all font classes but when I click the similar fonts icon "No results found" comes up.

   First image result in CC 2018. Second image result in CC 2017

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Font point size change

   In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then to size 10. I don't remember this behavior happening before, and it makes it a challenge to compare different font sizes for a given design element by using undo and redo to flip between the sizes the user is comparing. Maybe you can write a little code to add a slight delay so that changes entered into the size field of the character box don't take effect until after the average interval between the keystrokes of someone who's entering two or three digits?

   In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then… more

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   6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Stroke size goes nuts under 1pt sizes

   When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
   For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest update of Illustrator - Fall 2017

   When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
   For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest… more

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   21 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

7. 縦組みテキストの行末にある、縦中横の括弧類のアキが不均衡

   縦組みテキストの中で、行末に縦中横の括弧類を配置することがあります。例えば「100ｇの水にとける物質の質量〔ｇ〕」のような文です。

   その場合〔ｇ〕の"〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。縦組みの縦中横で括弧類が両端にあるとき、両方のアキが0%になるとありがたいです。

   環境

   • macOS 12.7.3(Apple Silicon)
   • Illustrator 2024(28.5.0) この仕様がいつからあるのかわかりませんが、少なくともCS6では再現します。

   再現手順

   1. 縦組みポイント文字に「100ｇの水にとける物質の質量〔ｇ〕」と打つ
   2. 〔ｇ〕に縦中横をかける

   期待する結果

   括弧はそれぞれアキ0%になり、文はセンターに揃います。

   実際の結果

   "〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。

   回避策

   • 文字組アキ量設定をなしにすると各アキは50%になり、ひとまずセンターには揃う
   • 行末に縦中横でない文字を追加すると各アキは50%になり、ひとまずセンターには揃う
   • 行末にカーニング500を追加すると各アキは50%になり、ひとまずセンターには揃う

   添付したファイル

   • tcy_paren.ai
   • tcy_paren.jpg
   • expected_result.jpg
   • actual_result.jpg

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8. Reshape Tool’s markers don’t conform the Anchor Points, Handle, and Bounding Box Display Size' parameter

   Reshape Tool is a rather hidden tool within Illustrator’s toolbox.
   It never received any updates (as many other tools) in last decades, and got even worse thanks to one specific improvement.

   Illustrator today allows to increase size of anchor points, handle, and other control markers (referred below as just 'markers') with a dedicated parameter in the Preferences > Selection & Anchor Display section). It helps to transform and edit paths on higher DPI displays — a good feature.

   ...but Reshape Tool marks its control points with squares slightly larger than a normal point... a normal point of a smallest marker’s size, and this size does not change when we increase the mentioned parameter.

   It makes the Reshape’s control points to be obscured completely when we use larger sizes for markers.
   It makes it unusable for users who does not know how the tool works.

   And Adobe does not make learning it anywhere simple: try to search for 'Reshape Tool' at https://helpx.adobe.com/illustrator/ and fail miserably to locate it fast enough.
   Try Discover (rather useless) and get only the position of the tool and no how-to articles.

   Here are a link to the dedicated article: https://helpx.adobe.com/illustrator/using/adjust-path-segments.html#stretch-parts-of-a-path (it fails to load at me now though)

   Here is a another link, form a Ai10 manual, with an image that somewhat explains the tool: https://www.manualslib.com/manual/393317/Adobe-Illustrator-10.html?page=9#manual

   Finally, take a look at the attached GIF.
   The frame around a clicked point with the Reshape tool is visible as the smallest marker’s size... and when I make the size larger, clicking a point with the tool just doesn’t change anything visually! The frame is completely obscured! The tool works, but new users will hardly understand how to make it work.

   Please fix it.

   Reshape Tool is a rather hidden tool within Illustrator’s toolbox.
   It never received any updates (as many other tools) in last decades, and got even worse thanks to one specific improvement.

   Illustrator today allows to increase size of anchor points, handle, and other control markers (referred below as just 'markers') with a dedicated parameter in the Preferences > Selection & Anchor Display section). It helps to transform and edit paths on higher DPI displays — a good feature.

   ...but Reshape Tool marks its control points with squares slightly larger than a normal point... a normal point of a smallest marker’s… more

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9. Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added

   If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.

   But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.

   On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.

   Please see the GIF attached and try the file yourself.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. Adobe Illustrator 27.8.1 creates a pdf where the colour space of the custom profile is incorrect

    Hello,
    I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7 and there it works as it should. But if I upgrade to version 27.8.1, the error is back.

    I have uploaded a video where you can see this. The link is here: https://youtu.be/nVlqHXCEx3s

    Strangely, it works for me and my colleague, where we also already have version 27.8.1, so far. Why it does for us but not for my colleague, I have no idea.

    I am posting the original file below, and then the PDF created at my colleague's place in version 27.8.1 and in version 27.7. Also the profile and Acrobat settings used and the PDF.

    I don't know where else to report this error, hopefully someone here will notice.

    Does anyone else have a similar problem as well?

    Ales

    Original AI File - https://1url.cz/Huwaj
    PDF created in AI 27.8.1 - https://1url.cz/puwaD (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")

    PDF created in AI 27.7 - https://1url.cz/nuwaC
    Icc profil - https://1url.cz/GuwaU
    Adobe PDF Setting - https://1url.cz/Muwag
    Adobe Illustrator Setting - https://1url.cz/cuwaS

    Hello,
    I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7… more

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified the problem and working on the solution. Thank you for the report and the comments.

11. When a group is set as a key object inside of the ungrouped isolation, Distribute Spacing treats some other groups as ungrouped

    1. Open the test file
    2. Isolate the group
    3. Select all
    4. Ungroup — now you have just <Objects> as the last step of isolation
    5. Click the leftmost group once with the Selection tool to make it the key
    6. Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!

    Why do I do this at all? To distribute all objects inside of a group.
    I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup this larger group — because otherwise Ai won’t allow me to distribute, because all selected children = the group selected. So I want to ungroup, distribute and then group back... but the bug forces me to undo and exit the isolation. Not cool.

    1. Open the test file
    2. Isolate the group
    3. Select all
    4. Ungroup — now you have just <Objects> as the last step of isolation
    5. Click the leftmost group once with the Selection tool to make it the key
    6. Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!

    Why do I do this at all? To distribute all objects inside of a group.
    I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup… more

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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12. Acrobat PDF File Format is having difficulties. Bad parameter.

    Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

13. Intertwine objects expand when an effect is applied to them

    When I want to add, say, a drop shadow to my whole intertwined art, I get it immediately expanded. A warning is displayed, but I’d prefer to keep it live.

    I’d put this in user requests, but let’s admit this is a bug, since I never asked for an object to be expanded, and it potentially can stay live — unlike moving one point of a live rectangle, which obviously makes it a non-rectangle anymore.

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. Window and panels moving when Mac goes to sleep

    There is an issue with Adobe apps while using Mac M1 with an external monitor. When put in sleep, the windows and palettes move to the bottom half of the screen.

    There are comments on this thread that confirm

    this is an issue with specifically Adobe apps(illustrator, photoshop and indesign at least):

    https://community.adobe.com/t5/illustrator-discussions/window-and-panels-moving-when-mac-goes-to-sle...

    please, Adobe support, address this issue.

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    15 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Holding Ctrl does not enable Constrain Proportions for artboards

    If I have the Constrain Width and Height Proportions lock button depressed/disabled in the Control panel or for the Artboard tool, committing a change with Ctrl+Enter does not apply the change constrained, as it should do.

    Hitting Ctrl+Enter in Properties panel does not do anything at all. Properties is so broken.

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16. 合成フォント使用時、パス上文字アウトライン後の文字の回転・変形

    ver 26.2.1
    パス上文字ツールで作成した円弧上の文字をアウトラインかけると勝手に回転、変形がかかります。
    以前のバージョンでは問題なかったので大問題です。早急に対応願います。

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    
    

    ご報告いただいた「合成フォントが使用されているパス上文字をアウトライン化した際に、一部の文字が正しくアウトライン化されない現象」の再現を確認いたしました。

    こちらの問題は曲線パス上の文字の角度によって、再現の有無があるようです。

    また、ノーマルフォントの場合は再現しませんが、単一フォントのみで作成された合成フォントでは再現することが確認できました。

    
    

    今後ともよろしくお願いいたします。

    Illustrator チーム

    
    

    
    

17. Some variable fonts get expanded in parts

    If you apply a stroke to a live text using Acumin Variable Concept, Myriad Variable Concept, Minion Variable Concept fonts, the stroke stays solid.
    If you expand these, glyphs are united.

    However, if you do the same with Bahnschrift, Cascadia Code, Clash Grotesk Variable, Source Code Variable (and perhaps some other fonts), you get glyphs partitioned.

    To workaround this, we can use Pathfinder Add effect... but it won’t help if you have different fills applied to your characters.

    Why the results are different? why Illustrator treats some variable fonts as a collection of sub-parts, but others stay wholesome?

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Dash lines display incorrectly on rectangles with rounded corners. Ai CC2022.

    The lower right corner is rendered incorrectly if you apply rounded corners to rectangles with dashed lines.
    Steps to Reproduce:
    1. Draw a rectangle, 3 x 4 inches (for example).
    2. Apply 0,25 in of corner radius.
    3. Change the stroke to 6 pt and set the dashed line at your taste.
    4. Look at the bottom right corner of the rectangle.
    Please check the attached images.

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    4 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    
    

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    
    

    Regards,

    Rohit Jain

    Illustrator Team

19. Сonverting a type object from Area to Point replaces soft breaks with paragraph breaks

    Illustrator's 'Convert To Point Type' should not change soft line breaks to paragraph breaks, as the GIF shows.

    Thanks to John Goodman for reporting that.

    Related issues:

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/38142811-text-object-soft-and-hard-returns

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/37616710-clicking-area-type-tool-adds-forced-line-breaks

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Problems with scripts and BridgeTalk using Illustrator 25.3.1 on M1 Mac

    I have a handful of scripts that have stopped working after switching from an Intel Mac mini to an M1 Mac mini. The scripts will run as expected if I use the Intel version of Illustrator on the M1 Mac mini, but they return this error when run using the M1 version of Illustrator on the same machine "TARGET COULD NOT BE LAUNCHED(59)". The current culprit seems to be BridgeTalk. Any help would be appreciated, thx!

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    9 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The workaround for this is to update to the latest build, 25.3.1, which doesn't contain Bridge related changes for Mac ARM — that's why this error is happening.

    If you still have the issue, please comment back.