380 results found

1. Color Panel changing multiple swatches issues

   Illustrator 2018 CC 22.0.1
   Mac OS El Capitan 10.11.6

   In the past using with CS5, I was able to select multiple swatches in the colour panel, double click, and then change properties such as “Global”. As per the video in AI CC 2018, I select multiple swatches, double click, and it only opens the panel for the colour I clicked on. I’m only able to change multiple colours by clicking on the Swatch Options.

   I don’t know if this is a bug or a feature that was dropped, but it would be nice to have it back for more efficiency.

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2. Stroke/Fill Color Selections

   I miss being able to just drag a fill color to the stroke box or vice versa. It is tedious to have the extra clicks to get the same results

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3. Dropdown menu cut off

   When trying to interact with the drop down menus those that are particularly long (and by that I mean it takes up the whole length of the screen) I can't access any features below the cut off. The most problematic instance of this phenomenon is in Windows drop-down because it cuts off at Pathfinder. The list goes in alphabetical order which means I can no longer access my swatch panel. I can't add it to me workspace. This is the same for all work panels after pathfinder; symbols, stroke, transparency, and so on.

   I'm working with Adobe Illustrator CC 2017 21.1.0

   When trying to interact with the drop down menus those that are particularly long (and by that I mean it takes up the whole length of the screen) I can't access any features below the cut off. The most problematic instance of this phenomenon is in Windows drop-down because it cuts off at Pathfinder. The list goes in alphabetical order which means I can no longer access my swatch panel. I can't add it to me workspace. This is the same for all work panels after pathfinder; symbols, stroke, transparency, and so on.

   I'm working with Adobe Illustrator CC 2017… more

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4. Illustrator CC 2018 crash on swatch library import

   Hello,

   Every now and again when I import a swatch library from the presets folder via the Swatches import menu from "Other Library"; Ai would crash the first round. When I open the file again and repeat the import process, no crashes occur.

   This happened with previous versions as well.

   Thanks and cheers.

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5. Opacity bug

   AI CC 2018
   I turned the opacity down on a selection to see below layers. Then I went to work on below layers. Upon returning to original layer and re-selecting the object to return it to 100% opacity it showed I was already at 100%. I could not get it back to 100% until I copied and pasted the object to a new layer.

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   Need More Info  ·  Anish Kumar responded

   Hi,

   It seems like opacity is applied on the Layer and not on the object inside that layer. It is possible that the user is selecting object inside the layer and not the layer itself. Hence the user is able to see the opacity of object which is 100% in this case and not the changed opacity of layer.

6. Show Tints/Shades menu issue

   Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.

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   Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Borders_Dashed Treatment Changes Spot Color to Process

   I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.

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   Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. New swatch is NOT global by default

   1. Use the color panel to customize a fill or stroke color.
   2. Drag the fill or stroke box into the body of the Swatches panel to create a swatch for the color.
   3. Swatch is not global as stated in https://helpx.adobe.com/illustrator/using/whats-new.html
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   Under Review  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue.
   We have logged the bug with id AI-4209739. Once the issue is fixed we will let you know.

   Thanks & Regards
   Nitish Agarwal

9. color changed automatically when the ai file saved and reopened,

   the color changed automatically when the
   ai closed and reopened (CC 2018)

   Adobe Illustrator CC 2018

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   Need More Info  ·  5 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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10. Touch Bar Color Controls are Broken

    Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.

    MacBook Pro Late 2016 + Latest MacOS

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11. Global Process Colors get added twice when added from a CC library, lose their name and become Spot colors.

    Create a Global Process Color Swatch and add it to a CC library.
    In a new document, select this color in the library, right click and choose
    Add to Swatches.
    The color gets added 2 times, becomes a spot color and loses it’s name.
    Or, in a new document double click the color in the Library. It gets added only once, keeps it’s name but becomes a Spot color.

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    Added To Backlog  ·  Ashutosh Chaturvedi responded

    Background:

    • CC libraries does not have support for Global Process Colors
    • Some users have spoken about InDesign – InDesign does not support Global Process colors
    • Illustrator does support process colors , global process colors and spot colors. The issue is specefic to global process colors – since it is not supported in CC Libraries. We have added the request to support in CC libraries backlog,

    Workaround:

    • Create Process colors in Illustrator and add it to CC libraries – deselect the global checkbox

12. Swatches disappear

    I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. ブラックの色をドラッグ＆ドロップで選ぶとBK100の色がリッチブラックになる

    塗り（または線）を画像のように下のブラックを選択するところからドラッグ＆ドロップで選ぶとBK100がリッチブラックになってしまった。 
ドラッグ＆ドロップではなく、クリックで色を選ぶとBK100になる。スウォッチの中に入っているブラックからドラッグ＆ドロップで選ぶとBK100になる。これはCS6の時からある
バグです。 

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14. Illustrator does not change the colour profile of Swathes between open files of different color profiles

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. Restart Illustrator

    6. Open up the "ProPhoto RGB" file first,
       then open up the "Basic RGB" swatch panel:
       Swatches Window > from the Menu "Open Swatch Library" > "Default Swatches" > "Basic RGB"

    7. Screen grab the "Basic Swatch Menu" and place into MS Office Paint
       You will notice the very saturated Red, Green Cyan and Magenta

    8. Open up the "sRGB" file next
       Note that the "Basic RGB" swatch panel does not change colour.
       Screen grab and paste into Paint and compare.

    9. Now close down Illustrator and repeat the process,
       but this time open up in the opposite order:
       "sRGB" first
       "ProPhoto" second

    You will notice this time that the "Basic RGB" swatch panel is not so saturated,
    and now matches the first file opened "sRGB".
    switching between panels does not change the colour of the "Basic RGB" swatch panel.
    Screen grab the "Basic RGB" swatch panel and paste into paint,
    and compare .. you will notice the change of color.

    The "Basic RGB" swatch panel should change colour as you switch between files that are open.
    It doesn't. This is a bug.

    You can change the "Colour Settings" so that the working space profile is "sRGB":
    Edit>"Colour Settings", and set the Working Space RGB to "sRGB"
    and repeat the stages above and you get the same issue.

    You should not have to shut down illustrator, for the swatches panel to pick up the new colours
    as you switch between open files on the tab.

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. … more

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15. Swatch border line problem.

    AI 21.1.0 (64bit) Windows 10, macOS Sierra
    When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
    And export it to PDF, border line still exists.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. 100% black will not output to film as 100%

    Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6 but have had this issue since CS5. This appears to be an Illustrator bug.

    Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6… more

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17. User guide correction

    Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

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18. Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document

    I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

    For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

    Other people, whose designs I dissect quite often, seem to forget or more likely don't know about AI picking colors (because it's not natural), and if I don't find it, I got all the blame.

    I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

    For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

    Other… more

    22 votes

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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue.
    We are able to reproduce this issue and investigating this further.
    Regards
    Ankit Goyal
    Illustrator Team

19. Eye Dropper tool color is off

    When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. Can't save color themes even when signed in

    I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.

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    Completed (Comments Open)  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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