1117 results found

1. Changed placed item outside of illustrator does not mark the AI Document as changed...

   If I have an illustrator document open that has a linked placed item within it, and the document has just been save, and I modify and save the placed item outside of illustrator - AI prompts me that the item has changed and asks if I was to update the placed artwork. If I select YES, the artwork is updated but the AI document is not internally marked as changed - e.g. I can close the file and it will not prompt me to save.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. CC 2019 hangs/crashes on quitting on Windows

   Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
   Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
   - sign out and sign again the license
   - clean prefs and reinstall

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. Save for Web

   Hi,

   This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.

   Why has this never been fixed??

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

   I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Hide File Extension on Export

   It's very annoying that when exporting to .jpg, etc. the hide file extension box is automatically checked. This is awful. Why?!?

   2 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Illustrator CC 2019 (v3.0)

   I generate a PDF from Illustrator with "High Quality Print" option and unable to view in Acrobat DC.

   This is happening only after I update the Illustrator CC 2019 (v23.0)

   I have attached the screenshot.

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7. JPG Import bug CC 2019

   macOS 10.13.6
   Ai 23.0

   Try to open or place a .jpg or .jpeg file
   -> Error-Message "File could not be read because there was an error"

   Does work with other images. I attached the original image.

   (After running the image through imageOptim the import works)

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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi Jan,

   Thanks for logging the issue.

   Is it possible to share the source JPEG file with the AI team at:
   sharewithaiATTHERATEadobeDOTcom

   If possible please also do share the steps that how you created the JPEG file.

   With Best Regards,
   Illustrator Team

8. Can't drag and drop or place png or jpeg files

   macOS Mojave Version 10.14
   MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

   Illustrator 23.0

   I try to drag and drop or place png/jpeg files and nothing happens. When selecting and pasting an image an error message says 'Not enough memory to place file.' This never happened before updating to 23.0

   4 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. illustrator wont open file windows

   I have searched the support site and user voice with no results.

   When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

   • There is no freeze or crash
   • Restart of the application did not fix the issue.
   • File>>Open is the only way I can open files
   • This happens to all files whether created with CC 2019 or earlier versions

   Specs:
   Illustrator CC 2019
   Windows 10

   I have searched the support site and user voice with no results.

   When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

   • There is no freeze or crash
   • Restart of the application did not fix the issue.
   • File>>Open is the only way I can open files
   • This happens to all files whether created with CC 2019 or earlier versions

   Specs:
   Illustrator CC… more

   15 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Cannot open .ai files after update. Windows 10

    After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

    If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

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11. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

    2 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try to export again I get an SVG with no background image, because the link is broken.
    I tried to embed the image in the AI file before exporting. When I export the first time, same as before, SVG is correct but I lose the image file, even if it's embedded and not linked, this is very strange. If I try again without original image file, I get an SVG file with background image, but it's much bigger than before, like 400kb instead of 80kb. Comparing the 2 SVGs, I see in the code that the first one has the image embedded as jpg, and the second as png, don't know why.

    AI 23 on macOS High Sierra 10.13.6

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try… more

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in Illustrator 23.0.2 update

13. Illustrator CC 2019 freezes when trying to save.

    Illustrator freezes while trying to save, both locally or on a network drive.

    6 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.

14. Saving ai files in illustrator cc 2019 takes +30 minutes to do

    Hi there. I have a Macbook Pro 2012 with 16GB ram and OS Mojave. I downloaded illustrator 2019 on 18/19 Oct and I was working in it fine until yesterday when my files take forever to save meaning that my mac is frozen for approx. 30 minutes. Its super frustrating

    3 votes

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15. Can't use 'Export As" as an action to export jpg

    I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available

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16. the letter "i" is sometimes not exported to SVG

    the letter "i" is sometimes not exported to SVG..
    For example: i tried to export the following paragraph to SVG:
    "Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."

    the word "file" always gets exported as "fle"

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. sig malfunction

    When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)

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18. Paths disappear when exporting to jpg

    When i export to JPG, or PNG some paths just disappear.
    I'ts not the first time i have this problem.
    I have updated the OS and Illustrator yesterday:
    Illustrator Version: 23.0
    OS: Mojave

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19. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

    It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    does a reinstall help? for some error it seems your registry entries have gone corrupt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Templates

    I just upgraded to Illustrator 23.0 and I can't save any templates I get an error message (see attachments) Also my folder with my own templates is missing really annoying Adobe!!!

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