Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
942 results found
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Illustrator menus won't scale down on external monitor for Lenovo Yoga
I am running Illustrator 2018 on my new Lenovo Yoga laptop. I am using external monitors and when using Illustrator on those external monitors, the menu's are bloated as if they were still retaining the "touch enabled" versions rather than the standard desktop versions. This is very annoying and I would greatly appreciate a fix. Thank you.
3 votes -
Selecting multiple objects with different opacities incorrectly reports their opacities as 0%
AI CC 2018 - MacOS Sierra
When selecting multiple objects with two different opacities (say one square at 80% and another at 40%) it reports their value as 0%.1 vote -
Units won't display properly, shows inches instead of pixels or vice versa
Even though I change the units under preferences to display pixels, if a document was previously setup to display inches, it will not change to display pixels. It just shows inches.
5 votes -
Error on Artboard/Workspace
- Adobe Illustrator CC 22.0.1
- Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.
- A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.
If I try to create something new, it disappears and then shows up again.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Font name not suggested when typing in
When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.
2 votesHi Love,
sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?
If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.
Thanks
Anish Kumar
Illustrator Team -
Selecting list view does not change from grid view in "Start" screen.
v22.0.1
Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still happens for you — please comment back with details.
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Item on Selection Menu repeated in the dropdown list
I actually using the the spanish version and is there a repeated name for menu option "Object" and it seems to be useless.
1 vote -
Menu Issues
MacOS High Sierra 10.13.1
Illustrator 22.0.1When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.
I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.
Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176
1 voteHi Scott,
Thanks for reporting the issue. Illustrator team appreciates this.
We are able to repro this issue at our end.
With Best Regards,
Raghuveer Singh -
When group is selected the "Make pixel perfect" option is missing in the proportes panel
The "Make pixel perfect" option for selected objects is missing when they are grouped, in the previous version it was easily accessible from the top right corner icons now have to dig in the Object menu.
2 votesUnder Review · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) respondedHi,
Thanks for reporting this issue.
We are moving this under review, meanwhile what you can do is use Right Click > Make Pixel Perfect or turn on control panel from Window > Control.Thanks & Regards
Nitish Agarwal
Illustrator Team -
1 vote
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Precision touchpad scroll jittering
On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.
6 votes -
Polish translation TERRIBLE QUIRKS
ADOBE ILLUSTRATOR
POLISH TRANSLATION1)
WHERE
Right click on typographic objectENG
Create OutlinesPL current
ZmieĠna krzywePL proper
Zmień na krzyweREASON
A terrible, ugly typo - present for many editions of Illustrator!!!
Ġ character does not exist in Polish language
IT MAKES ME SICK EVERY TIME I LOOK AT IT!!!2)
WHERE
Illustrator CC -> Preferencje -> Jednostki
Illustrator CC - > Preferences -> UnitsENG
TypePL current
TypPL proper
TekstREASON
Translator didn’t give a **** about the context3)
WHERE
Nazwa palety narzędziowej: Odnajdywanie ścieżek
Tool palette name: Pathfinder
MENU: Okno -> Odnajdywanie…5 votes -
tools panels disappeared.
I've just updated the software and got a dialogue box that some preferences were missing, then the interface changed to the dark one (I opt for the lightest one) and then all my tools seem to have disappeared and I can't get them back. I've quit, reopened, and repeated after restarting but same problem so far exists.
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Spelling mistake in the touchbar Arrange option
On the newer MacBook Pros with touchbar, there's a spelling mistake if you go to the arrange option on the touchbar. It says "Bring Froward" instead of the usual: "Bring Forward"
5 votesHi All,
This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.
Thanks
Anish -
Create New
I have Illustrator 2018. Whenever I click create new, I'm expecting to see the full range of canvas options, but instead it's cut off at web (instead of including Art & Illustration canvases etc.). Resizing the window still cuts it off, and sometimes it'll fit but there will be white space instead of filling the window.
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Start Screen and New Page Screen has a black border as if its minimised
The Start Screen and the New Page screen acts as if it is minimised inside the window (see attachment to understand) until i update the page by minimising and then maximising the application.
as there is no way to minimise the new page screen it is stuck in this state. Started happening all of a sudden tonight. I have tried to turn off gpu acceleration but that has no effect. Tried Uninstalling but also didn't fix the problem.
I have not tested any other pages like preferences to test if it happens on that too but my guess would be…
2 votes -
UI bug
illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator
UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Name layer pop up panel appears twice
On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.
1 votePlease accept my sincere apology for the inconvenience.
If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Constrain proportions via text entry no longer working
According to the Illustrator User Manual, and in previous versions, with respect to Reshaping Objects (https://helpx.adobe.com/illustrator/using/scaling-shearing-distorting-objects.html):
"You can also maintain proportions by entering a value in the W or H box, and then pressing Ctrl (Windows) or Command (Mac OS) while you press Enter."
This no longer works and is rather annoying. Thank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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I can't paste into a new layer
I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?
1 voteAs stated in the comment, if 'Paste Remembers Layers' option is turned off in Layers panel’s menu, this is an expected behavior — Illustrator tries to paste the art into a layer with the same name it was copied from, ignoring the selection in Layers.
If you disable it, Ai will respect the layer selected.
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