Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8134 results found
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Export for Screen Window not closing after export
Hello, I am currently running a windows 8 and Adobe Illustrator 23.0.6
I tried to export multiple files to Creative Cloud Storage through the export to screens menu.
I expected the export to screens menu to close automatically after exporting the images.
However this resulted in the export to screens menu remaining on the screen and preventing me from clicking off it. Currently the only way to get rid of this menu is to close down the whole program and restart it.
1 vote -
Double click on color picker in ver 23.0.6-Mac always clashes Illustrator.
Select text box or object => double click 'color picker' => freeze. Need to force quit every time.
MacOS= 10.12.6 Sierra.1 vote -
3 votes
It is not clear on your post which version of Illustrator you are using.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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Illustrator window shrinks, size not big enough, can't open the illustration
When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.
I've only had this issue since the last update. What can I do to fix this?
13 votes -
Rotate tool repeatable bug,
Copy by Rotate Tool, Repeatable Bug
OS: Windows 10
Illustrator Version: 23.0.1Steps to reproduce:
- create a box or square
- activate the rotate tool (R)
- click on any corner of the box to move the pivot
- begin rotation
- hold down ALT to initiate copy
- release mouse to end rotation and complete copy
Expected Result:
Copy of object created at rotation specified by tool.Actual Result:
At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain…5 votes -
Random screen lines
Random lines showing up on screen.
os 10.14.5
ai20191 vote -
Embed images disappears/ becomes damaged after illustrator crash.
It started to happen after I changed to windows 10 and dobe updated the Illustrator version. Prevent this from happening, cause when images are embed I do not have any copies in my computer. They are just there in illustrator and lots of hard work might be lost.
1 vote -
Ai file really slow
I'm working on a file which is running very slow but i can't figured out why. I've followed all the steps in the "Performance" thread but it didn get better
File has a lot of graphics but it seems that the problem isnt my pc, Ram used is only 30% of total Ram
PC specs:
i7 5820k
GTX 980ti
16 gb RAM
1 vote -
Global colours don't seem to be preserved in freeform gradients
I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the…
4 votes -
crash
CRASHING VERY OFTEN.
I am hard Illustrator user, for over 20 years. For my surprise, this October version crashes almost every day. I reinstalled the sofware in one Dell XPS 8700 Machine and in a brand new Samsung X40 Notebook. In both cases AI still crashing suddenly. Hope you Dev Team guys work ******* this, becaus one of the reasons to use AI was its stability. No more...12 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Not saving work
Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.
5 votes -
Illustrator crashes (hangs) when creating a new file on second monitor
When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.
If I try to do the exact same operation on my main monitor, it works as expected.
Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.
Illustrator 23.0.3
Windows 10 Pro (1903)
i9-9900X
RTX 2070 (430.86)
64 GB RAM
2x HP Z27 UHD Monitors (connected via DisplayPort)1 vote -
Objects in a clipping mask do not respect "Object Selection By Path Only".
Reproduction steps:
- Draw a filled shape.
- Use Draw Inside to draw another filled shape inside it.
- In the 'Selection And Anchor Display' pane of the prefs, ensure that 'Object Selection By Path Only' is checked.
- Click and drag with the Selection or Direct Selection tools in a part of the first object that does not contain the second object. Note that nothing gets selected unless you drag over the first object's path.
- Click and drag with one of those tools in a part of the first object that does contain the second object. Do not cross any of the paths…
2 votes -
レイヤーパネルでオブジェクトの非表示と表示が切り替えられない
クリックして非表示と表示を切り替えようとするのですが、一瞬切り替わったようにパネルは反応しますがその表示がすぐもとに戻ってしまいます。結果操作しても切り替えができません。
特定のオブジェクトだけこの現象が起きます。同じAIファイル内の別のオブジェクトは普通に切り替えられるものもあります。1 vote -
freeform gradient tool is grayed out and not working.
I have updated Illustrator and the new freeform gradient tool is grayed out in the gradient panel. It is not usable.
8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Unable to retain the last active artboard on switching from another file
This is related to this issue here, though I'm unable to vote or comment on it. So I'm reposting this issue, because it's still annoying.
When I ⌘+Tilde (~), on certain documents (the setting seems to be saved to a document), it automatically Fits Artboard to Screen on the last artboard of the document. It is confusing, and annoying, and interrupts workflows where I need to move quickly between artboards. Please fix this.
18 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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How to set up a Brother Wireless Printer For Windows?
To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
• Step 1: Type “Windows + Q” in the search menu
• Step 2: Search for “printer” and click ‘Printers & Scanners’.
• Step 3: Click the ‘Add a printer or a scanner’ option.
• Step 4: Select the Brother Wireless Printer…1 vote -
SVG properties settings reset with software update
We use custom settings in the SVG properties window when we save images as SVGs. When I install an illustrator update, it wipes out my custom settings and replaces them with the default settings.
1 voteThe team has started investigating this
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Serious performance lag on 23.0.6
Serious performance lag on 23.0.6
Just updated to 23.0.6 I am on an imac 3.6ghz i9 with 64gb ram. I would click on a block of text and delete - there would be a long pause, beach ball, block deletes, pause, back to work. GPU vs CPU view didn't make a difference. I switched back to 23.0.5 and everything is fine.
1 vote -
Align box keeps disappearing
The Align box keeps disappearing when I click its tab. I have to keep clicking other tabs before it randomly appears again.
1 vote
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