8142 results found

1. Frozen shapes and text boxes

   When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution to be rid of this bug

   When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution… more

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2. transform rotate not working as it should

   Draw a vertical line.

   Choose Object > Rotate

   Change the degrees and click Copy.

   The original has now rotated the chosen amount and made a copy at the same time.

   The original vertical line should still be there, and a new one (the copy) should be at an angle. Not both rotated.

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3. Pixel number inconsistency

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I am inexpressibly frustrated that I have to pay you over $400 annually for a flaming dumpster fire of a product.

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I… more

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point is 1/72 of an inch (in PostScript tradition), and inch is exactly 2.54 mm. This continuity allows to mix digital and print media assets.

   TLDR

   If you design in pixels and export images for screen intent — use 72 PPI.

   If you design for print and export images in inches or millimeters or other real-world units — use any other resolution.

   However, comments about this are welcome. World changes constantly, and the once obvious solution might not be clear for new generations. Please share your thoughts.

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point… more

4. Disappearing an outline size diameter of a brush tool

   When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.

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   10 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Moving paths very slow if not dragged at the center

   Ex: Create a circle
   click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
   Win 7, CC2019.

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6. Adobe Sketch inaccurate. No Product against which to report

   Please See forum post entitled “Adobe sketch accuracy questioned”

   On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

   Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

   Came back to look at Sketch again 2 years later - still the same.

   I would love some explanation from Adobe as to how they can just ignore this

   Please See forum post entitled “Adobe sketch accuracy questioned”

   On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

   Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

   Came back to look at Sketch again 2 years… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Can you please contact Adobe support – https://helpx.adobe.com/support.html

7. Extremely slow or crashing Illustrator 23.0.3 (64bit)

   Windows 10 Home (OS Build 17137.885)
   Intel Core i7 3930K 3.2Ghz
   32GB RAM
   2 SSD 1TB Drivces (30% full each)
   GPU - Nvidia Geforce GTX 1060 3GB

   SHOCKING PERFORMANCE!!
   Slow to load even the smallest AI files!
   Crashes intermittently, cant re-create the problem!!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   sorry to hear that. This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Weird Transparency Issue

   So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

   Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

   I am running the latest version of Illustrator as of this post.

   I did some searching here and my issue is very similar to this issue:

   Bug - Element Transparency not adjustable after setting transparency once.
   CC 2018
   Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

   So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

   Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

   I am running the latest version of Illustrator as of this post.

   I did some searching here and my issue is very similar to this… more

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9. Create Outline shortcut is not working

   I'm not sure when this started happening but CTRL + SHIFT + O isn't working as a command for create outlines.

   Notes:

   All other key commands work fine

   My O key isn't broken

   The command is still correct in preferences

   Doing "Create Outlines" from the menu works just fine.

   I've tried reselecting, restarting, multiple documents. It's simply not working, It's very weird.. anyone?

   5 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Show Character Alternates

    "Show Character Alternates" checkbox under the Type preference pane is not clickable. While trying to disable the annoying Glyph popup window I discovered that I cannot change this preference setting. I was able to change the setting by manually directly editing Illustrators preference file manually which reflects the change when relaunching the program, however it can not be changed through the UI.

    MacOS Sierra 10.12.8
    Illustrator 23.0.4

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11. Cannot process the 3D effect, the message says the object has too many spot colors

    I've been getting an error message (see attached file), followed by a complete lockup. The thing is, the object only has 2 colors.

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    Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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12. Copying text inside a symbol group copies all text in that symbol to the clipboard

    When I copy selected text inside a symbol it copies ALL the text in that symbol. It doesn't matter if the text is in the same instance or in a completely different one. If it is text and inside the symbol it will get copied. When I then paste the text that I think I copied it pastes everything.

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    1 comment  ·  Symbols  ·  Delete…  ·  Admin →
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13. flickering black rectangle

    when I move the cursor a black rectangle appears flickering alongside it. Its very confusing and off-putting. this happens with most but not all tools.
    Is this something simple that i don't know about or is this something wrong? I have tried closing Illustrator and re-opening but it is still happening. not noticed it before.

    2 votes

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14. unable to set maximum number of files to be opened

    unable to set maximum number of files to be opened
    yosmete 10.10.5 - adobe illustrator

    1 vote

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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15. There is not enough memory available to process the appearance of an object

    MAC OS High Sierra Version 10.13.6
    Processor 3.2Ghz Intel Core i5
    Memory 8GB
    Graphics AMD Redeon R9 M380 2048MB

    Illustrator is CC 2019 23.0.1

    When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
    Could you advise if there is a fix for this?

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    5 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Ctrl+arrows in Package dialogue

    Ctrl+arrows stop at underscores in Save-Export-other 'system' dialogues, but don't in native dialogues. We heavy rely on underscores in our naming convention, so please make it work as it should be.

    17 votes

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17. Mesh objects don't get selected when only edge is marqueed

    All paths in AI get selected when you draw a marque over their edge (with no points inside selection). Segment got selected. It is fine.

    But mesh objects are immune to edge marqueing, because there is no 'segment' thing for a mesh. WHY? Why don't you make the same thing as it's done for paths? Just select seam between mesh points and allow to move both points adjacent when seam is 'selected'.

    I put this into Bugs, because I consider this a bug rather than request. Like 'Selecting segments in mesh is broken all these years since introduction and everybody just silent about it'.

    P.S. Thank you for quietly fixing unenlargeable markers for mesh objects, I appreciate it a lot

    All paths in AI get selected when you draw a marque over their edge (with no points inside selection). Segment got selected. It is fine.

    But mesh objects are immune to edge marqueing, because there is no 'segment' thing for a mesh. WHY? Why don't you make the same thing as it's done for paths? Just select seam between mesh points and allow to move both points adjacent when seam is 'selected'.

    I put this into Bugs, because I consider this a bug rather than request. Like 'Selecting segments in mesh is broken all these years since introduction and everybody… more

    17 votes

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18. Changing default units reverts back from/to inches to/from points on relaunch / restart

    I can't change the default units. When I change the unit in General from inches to Point. Illustrator reverts it back to the inches again when I restart the illustrator. This is super annoying. Please don't need to upgrade the feature of illustrator just fix the existing ones and give us a bug-free application.

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    98 votes

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    115 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Memory overload

    Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.

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    4 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. With multiple projects open, can only view one tab

    In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.

    8 votes

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.