Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8134 results found
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Cannot double click to open an AI document, or open a smart object from Photoshop
If Illustrator is closed, I can double-click on a file name, or a smart object in photoshop, and the file will open in Illustrator. If Illustrator is open this is not possible. My workaround has been to open the file from within Illustrator (tedious, but doable). However, there is no workaround to open a photoshop smart object. So I literally have to close Illustrator each and every time I want to open and edit a smart object. At first I thought this had to do with having objects on the clipboard, but even after clearing the clipboard this is still…
2 votes -
Internet runs slow when Adobe Illustrator is open
I have 25 Mpbs internet....when Adobe Illustrator is open it runs at around 11 Mpbs
1 vote -
Illustrator Help yields PAGE NOT FOUND error
I have tried to access Illustrator Help... several times now via the Help Menu option of the same name as well as the F1 key, and Safari yielded the following "Page Not Found" error message, saying "The page you are trying to access was not found. Please check your URL for typos and try again."
This is the first time I have seen this bug, which is now repeatable and reliable..
Updated Illustrator CC 2019 to version 23.0.6 last night. On a MacBook Pro Retina mid-2014 running MacOS 10.14.6.
1 vote -
Illustrator is crashing after selecting specific tool
My GPU and CPU is GTX 750ti and Intel Core i5-7400
This has been happening for lot of months and I had to move to 2018 version.Edit: Ignore the first video called Illustrator CC... (Fail)
1 vote -
Blob Brush Crash Problem
I'm using Microsoft Surface Pro, Windows 10, Ram 8GB, processor intel i5, 2.40GHz.
Illustrator CC 23.0.2
When I use Blob Brush with a size set to variate depending on pressure, Illustrator crashes all the time. It's not a heavy file, I'm working on really simple illustrations. I have just updated to the newest version but the problem persists. Any ideas whether the fault is in Illustrator or my machine just can't handle a simple blob brush?4 votes -
performance lag
panning around canvas is very slow, not fast as it should be.
Viewing file in outline line mode and then switching back seems to fix until a new document is opened and then software slows down again.
Hopefully will be fixed with an update.1 vote -
Touch gestures stop working after using pen
When I start Illustrator the finger gestures (two finger pinch etc.) work fine. After touching the screen with stylus, gestures stop working until restart. AI 23.0.6/Windows 10 1903/stylus AES on Lenovo Yoga
1 vote -
Illustrator cc 2018 Quits
Illustrator cc 2018 quits unexpectedly multiple times when i try to use it. I tried to reset it, but no luck. I am wondering if there is a bug or something in the program that stops me from using it.
1 vote -
Gaussian Blur Bug
When applying gaussian blur to a shape, the effect looks "pixely" in various zoom percentages. The screenshot shows 100% and it does not look right. If I zoom in to 150% it looks fine, but at 200% it looks strange again. This did not happen in CC 2018.
Can we get this fixed? Thanks!
1 vote -
Gardient tool preview useless render
Gradient tool prompts a render dialog every time it is used since the CC2019 versions. Latest Vers did not bring any improvement. Any time I drag on a gradient or apply one, I get up to 25 sec of render preview dialog box but for WHAT please. Anyone else?
1 vote -
Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.
Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple…
174 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Rotate stepper in transform panel shifts anchor point
1) Mac OS 10.14.4, Illustrator 23.0.3.
2)
A - Create a blank document.
B - Draw a line or any other shape.
C - Use the Selection Tool to select the shape.
D - In the Properties>Transform panel, rotate the shape.3)
Expected result: Shape rotates around anchor point (or middle).4)
Actual result: Shape rotates using a swinging arc creating a path similar to the attached.Have restarted Illustrator, problem persists.
2 votes -
'Use Preview Bounds' works wrong with 'Stroke Inside' for Compound Path
If you set set stroke's alignment to inside and check 'Use Preview Bounds' (image 1), AI will draw bounding box (and calculate dimensions) where the stroke would be visible with no alignment (image 2). This is not how it's expected to behave. The box should wrap the shape.
16 votesI am happy to share that we have fixed this bug in our latest release – 24.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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How about not releasing Illustrator chock full of bugs?
I'd like to choose a category, but it's multiple at this point. The main ones...
- Bounding box randomly disappears. I turn it on. It randomly turns off.
- I select text and go to change factors and the changes affect other text that's not even selected.
- Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
- If I go from dual monitors to single,…
2 votes -
Frozen shapes and text boxes
When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution…
3 votes -
transform rotate not working as it should
Draw a vertical line.
Choose Object > Rotate
Change the degrees and click Copy.
The original has now rotated the chosen amount and made a copy at the same time.
The original vertical line should still be there, and a new one (the copy) should be at an angle. Not both rotated.
1 vote -
Pixel number inconsistency
Windows 10? (most recent and just updated yesterday)
Illustrator 22.1 (64bit)When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.
Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.
Flaming dumpster fire. I…
4 votesThe intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.
If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).
There is no way to write a custom resolution AND maintain the desired size at the same time.
The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).
Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point…
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Disappearing an outline size diameter of a brush tool
When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.
9 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Moving paths very slow if not dragged at the center
Ex: Create a circle
click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
Win 7, CC2019.1 vote -
Adobe Sketch inaccurate. No Product against which to report
Please See forum post entitled “Adobe sketch accuracy questioned”
On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.
Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.
Came back to look at Sketch again 2 years…
1 voteCan you please contact Adobe support – https://helpx.adobe.com/support.html
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