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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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5943 results found

  1. Adobe Illustrator 26.2.1

    Hello,

    I'm trying to copy the name of my working file and paste it into the name of the folder I just created (with the help of the keyboard shortcut), but it doesn't paste the name. I have to paste the name with the help of right click of the mouse. Can you fix this situation?

    2 votes

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  2. Delays and Sluggishness

    For the 30+ years I've been using Adobe Illustrator, I don't think I have every really been bothered by the app or an update until last year. Now when you open AI, make a new file, or try to drag content around on a canvas or move the page around using the hand tool, the app is very lethargic and jerky. It is as if it is validating all actions by an online verification before any action is done. This really makes using the app frustratingly slow.

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  3. Gradient does not show when it is being applied on live text

    Sometimes i feel handicapped while working with gradients.
    It feels like that Illustrator is holding my leg when working with gradients.

    Gradient does not show when it is being applied on live text (not outlined text), making it difficult to see the current gradient direction and placement when mouse is pressed. Gradient shows when mouse is released.

    5 votes

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    6 comments  ·  Gradients  ·  Admin →
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  4. New File Preset Details Fields Are Misaligned Vertically (Cut off)

    When creating a New File, the measurement presets (width, height, bleed) are too high within their respective input fields. This causes the digits in each of the fields to be cut off at the top. I've attempted to resolve the issue by scaling the window, updating Illustrator, deleting preferences, and installing/reinstalling the application. Issue unresolved.
    Intel Macbook Pro i9 OS 12.2 - Adobe Illustrator 26.0.3

    3 votes

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  5. Mirror Repeat (Symmetry) objects ignore being set as a key object when aligning/distributing

    If you try to align something to a symmetry object, setting it as a key, Ai will align both objects to a 0,0 coordinates instead of keeping the symmetry object in place.
    Same happens when you try to distribute.

    All other Repeat objects are unaffected by this bug.

    10 votes

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    0 comments  ·  Repeats  ·  Admin →
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  6. Artboard units still not working (illustrator 26.0.2)

    Artboard units are stuck to pt, when it is supposed to be pixels set in preferences.

    It's so basic, yet buggy. Artboards units are broken for several illustrator versions now, despite the claim of Adobe to have "fixed this problem in the new updated version of Illustrator"...

    3 votes

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  7. broken: reading File date properties

    Unable to read date properties from a File on Mac (does work on Windows)

    alert(app.activeDocument.path.modified)
    alert(app.activeDocument.path.created)

    // always returns null as if file is not saved

    I tested on:
    Mac mini M1, macOS Montery 12.3.1, Ai 26.2.1 and Ai beta 26.4.2
    Macbook Pro Intel, macOS Catalina 10.15.7 Ai 26.2.1

    2 votes

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  8. 6 votes

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  9. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

    Illustrator チーム

  10. System compatibility report

    Windows 10
    Adobe Illustrator 25.2

    While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

    22 votes

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    35 comments  ·  Launch  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Can't Print the Illustration. Color management settings are inconsistent.

    Sometimes Illustrator displays this message. And when we close and open the message, the print can be carried out. Please let me know how to fix this.

    OS: Windows 10 Pro
    Adobe Illustrator Version: 26.0.3

    3 votes

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    1 comment  ·  Print  ·  Admin →
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  12. Artifact lines appear in Illustrator on images with softmasks when Mac OS GPU setting ON (will render on Rip output if downsampled)

    To Reproduce:
    On Mac OS 12 open the .AI file from the attachment (NativeIllustratorFilesFRESH.zip) in Adobe Illustrator
    Ignore the font warnings, but link the images (ignore links for any images not included in zip file)
    See the screenshot (artifact.jpg), notice the artifact lines around many of the images
    Now save this AI file as a PDF using the Adobe PDF Preset "Illustrator Default"
    Open this PDF in Acrobat and ensure "Smooth Images" in Preferences is enabled
    Notice the artifact
    Now using Acrobats option "Save AS Opimtized" (and this is the most important part) downsample the images to 300 dpi in…

    4 votes

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    Need More Info  ·  1 comment  ·  Print  ·  Admin →
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  13. Outline stroke effect only works when applied first

    When applying Outline stroke and roughen to a stroke (in order to render its width irregular) you have to actually select Outline stroke from the menu before seleting roughen. It doesn't work when you just rearrange them in the appearance panel.

    4 votes

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  14. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

    Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
    When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

    10 votes

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  15. Can’t drag a point type text with Smart Guides if it has Baseline Shift

    If a piece of text has a Baseline Shift, then you can no longer select the text by the anchor point, and then the Smart Guides no longer work.

    2 votes

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  16. Alignment to guides doesn't work

    I cannot align objects to my guides. Why?

    1 vote

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  17. stabilité

    Illustrator est moins stable que la version précédente alors que des bugs sont censés être corrigés !
    Et le "conseil" pour éviter le plantage est complétement inadapté puisque nous n'utilisons pas le logiciel cité.
    Il plante de façon aléatoire lors d'une opération sur les symboles

    3 votes

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    3 comments  ·  Symbols  ·  Admin →
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  18. Font Active yet not showing on Apps

    I have active fonts on https://fonts.adobe.com/ yet on Photoshop and Illustrator, and other apps, they are not showing up, even after activating 'Missing Fonts' they appear with a small dot • after the font, but not available on display.

    I am up to date on app versions and running macOS BigSur 11.6.1

    4 votes

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  19. Strange symbol ('envelope' sign) appears at the end of pasted text

    Why does the envelope sign appear when I copy text from somewhere else (like HEX color code copied or translation result text form Google Translate) and paste it into Illustrator?

    Happens only on Windows it seems.

    9 votes

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  20. 文字パネル内でピリオド入力ができない。

    1.OSとAdobe Illustratorのバージョン
    Mac OS Monterey12.0.1/Illustrator26.0.2

    2.問題が発生したときに実行していた手順
    文字パネル内でフォントサイズや行送りなどの調整で小数点を指定する際に.(ピリオド)を入力しても反映されず、整数のみの数字として認識されてしまいます。

    3-4.想定結果と実際の結果
    例)1.5pt→15pt

    3 votes

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    他のユーザーさんからご提案いただいた、以下の操作をお試しください。

    1. Macの「システム環境設定>言語と地域」で、優先が「日本語」になっているかを確認。
    2. 右下の「詳細」をクリックして、通貨の単位設定が「通貨=日本円」、さらにカンマとピリオドが正しく設定。
    3. 上記を正しく設定し、再起動する。

    こちらのレポートは対応完了とさせていただきます。

    また、何かありましたらご報告ください。

    以上、よろしくお願いいたします。

    Illustrator チーム

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