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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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5943 results found

  1. 行頭禁則文字に関わる和欧文間隔をカスタマイズ可能に！

    Illustratorの日本語組版で、たとえばプリセットの文字組アキ量設定「行末約物半角」を元に、和欧文間隔を「0%」にカスタマイズしても、そのカスタマイズの結果は、何故か「行頭禁則文字」に分類される文字種には効果がありません。
    ※添付ファイルをご参照くださいませ（macOS Catalina上のCC2021にて作成）。

    日本語組版の中では、デフォルトの「25%」アキを「12.5%」あるいは「0%」としたいという作業は少なからず発生しますが、上記のような挙動では、作業者の負担になるばかりです。

    可能であれば、「文字組アキ量設定和欧文間隔のカスタマイズが、行頭禁則文字にも効くように」改善することを希望します。
    挙動を変更していただければ、作業者の負担も軽減され、喜んで受け入れられるに違いありません。

    なお、このような挙動の変更は、「文字組みアキ量設定に頼らずなんらかの方法で和欧文間隔を変更した既存ファイル」にはあまり影響がないものと考えますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

    よろしくお願いします。

    8 votes

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    Under Review  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  2. My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator, although it is detected and utilized by Photoshop...

    My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator (26.0.3), although it is detected and utilized by Photoshop...
    Anyone knows where the problem may come from and how to solve the issue?
    Cheers

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Character Styles not assigning/sticking

    For the last few versions, Character Styles won't assign to text. I've reinstalled at least three times, with and without preferences.

    4 votes

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Empty error message

    I keep getting an empty error message modal, with no way to close it or exit out of it. It keeps happening when I want to save an .ai file

    9 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. Holding alt to make the Width tool only change one side of a brushed path snaps the other side to zero.

    1. Draw a path. Give it a simple, thick stroke.
    2. Hold down ALT while using the Width tool to change one side's width; note that the other side stays the same width.
    3. Draw a new path. Give it an art brush or pattern brush.
    4. Hold down ALT while using the Width tool to change one side's width; note that the other side suddenly snaps to zero-width.

    I would swear the Width tool used to behave as in step 2 on brushed paths? It'd be nice to get this reversion fixed. Or to make the Width tool behave consistently across different kind…

    2 votes

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    2 comments  ·  Brushes  ·  Admin →
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  6. File seems to be permanently stuck in isolation mode resulting in many objects being unselectable

    Basically was doing a simple school project activated isolation mode and deactivated it quickly while doing this the application became unresponsive and crashed and the recovered file still had this effect persist with only one line selectable It cannot be turned off

    107 votes

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    43 comments  ·  Isolation  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. SVG export with Internal CSS and Layer names - not working suddenly in 26.2.1 - export does not contain layer names; omits some layers

    Illustrator 26.2.1 CC on Mac OS (Intel)
    Export used to export layer names with these settings.
    Now it unexpectedly exports shortened group names.
    How can I revert back to old Illustrator version?

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. グラデーションをかけたオブジェクトのSVGファイルのアセット書き出し

    グラデーションをかけたオブジェクトをアセット書き出しでsvgファイルに出力し、出力したsvgファイルを開くとグラデーションが消え黒いオブジェクトになる。

    2 votes

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    Under Review  ·  1 comment  ·  Other...  ·  Admin →
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  9. [Bug] Copy and paste broken - Unable to paste text without losing formatting, unable to paste shape+text

    Hi there,

    The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

    Operating system: macOSX v11.4
    MBP (13" M1, 2020)
    No clipboard enhancements/plugins/apps

    Version of AI (Desktop): 25.4.1 and 25.3.1

    Steps:
    Scenario #1:
    Copying and pasting a shape with text, within the same artboard
    Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

    Scenario #2:
    Copying and pasting text, within the same artboard…

    7 votes

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    6 comments  ·  Other...  ·  Admin →
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  10. 2020ファイルフォーマット、後方互換性の破壊

    iMac 27inch(2020/32GB/1TB/Corei5)
    macOS10.15.7

    リンク配置したJPG画像に対してエフェクトをかけると以前のバージョンのイラストレータ（ver.24およびver.25）でPGF部分を正常に認識できずにPDF部分より復元しようとする。

    再現手順
    1.　ver.26.0.1にて新規ドキュメントを作成し、JPG画像を配置する。JPG画像自体は埋め込まずリンク画像としてあつかう。
    2.　配置画像に対して「効果→スタイライズ→ドロップシャドウ」のアピアランスを適用する。
    3.　2020形式で当該ファイルを保存。
    4.　Illustrator2021にて当該ファイルを開くとネイティブ部分のデータを読み込めず、ダイアログが表示されPDF部分のデータよりリカバリを行おうとする。

    実際の結果
    旧バージョンにてIllustratorファイルを正常に開くことが出来ない。

    期待される結果
    2020形式で保存した場合、ver.24及び25にて従来のように正常にファイルを開くことができる。

    これはJPG画像をリンクとして配置したものにエフェクトを適用すると起こるようです。スタイライズのみならずトリムマークやPhotoshop効果等でも同様の症状が出ます。
    しかしながら、すべてのJPGで再現するわけではありません。条件を特定しようとしたのですが特定に至っていません。
    当該ファイルを添付いたしますので確認頂けると幸いです。

    3 votes

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    7 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded
    こちらの問題が修正された Illustrator 2022（ver.26.0.2）が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム

  11. dxfデータ・dwgデータを読み込むと形が崩れる

    Auto CAD LT2023で作成したdxfデータ・dwgデータをillustrator2022（バージョン26.3.1）で開くと形が崩れてしまいます。

    添付画像のように，一部のスプライン端点（恐らく閉じている部分）がillustratorで読み込むとアートボード左下部分に集まってしまい，大きく形が崩れます。

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Actions do not save SVG options

    Actions do not save the SVG Options for future use. I deselect Responsive and when I go back to the action at a later date the box is checked.

    Please save the options in Actions.

    4 votes

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    0 comments  ·  Actions  ·  Admin →
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  13. このファイルを部分的にしか読み取ることができませんでした

    Win10HomeEdition

    規則性は不明ですが、リンクファイル等を用いているファイルを開く際に上記エラーが発生します。当該ファイルを作成したPCだと開けますが、他PCに移して開こうとすると上記エラーが発生する状況です。

    開くと実際に一部要素しか表示されません。

    もとの作成PCも開こうとしたPCもいずれも26.0.2を使用。
    最新verにアップロードしても同じ状況です。

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    こちらの現象ですが、機能バグではないと思われますので、もし、正しくリンクされている場合でも同様の現象が発生するという場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  14. Artboard name problem when exporting

    When exporting files in image format the name of the first artboard aways differs from that of its subsequents, being outputed as "Untitled_Artboard 1" instead of "Untitled-01".

    Given that every modification must be done "by hand", it turns out to be very exhausting.

    3 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  15. Marquee selects empty layers

    We are using a document template with nested layers (i.e. all layers are in correct order and properly named before drawing starts)
    Marqueeing objects unfortunately selects some empty layers besides those that lead to the artwork. The document info displays the selection correctly, and the attribute panel reports differing notes.

    3 votes

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    3 comments  ·  Layers  ·  Admin →
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  16. Adobe Illustrator: can't save the illustration, ID: -54.

    Same issue with some members here but I couldn't find solution. Can't save existing illustration file (in .pdf), have to "save as" new file. Really hope to get helps in detail showing how to fix this.

    1. Windows 10 Home - version 21H2, installed on this new computer on Apr. 8th 2022.
    2. Ai version 26.3.1 (latest version on Adobe Creative Cloud).
    3. The step: Saving an existing file (in .pdf). have to save as new file after even 01 modification in the file.
    4. Expected everything back to normal, can open file, make change(s) and just save it.
    5. File & video uploaded.
    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. オブジェクトの寸法数値の表示がおかしい

    イラストレーター2021の長方形ツールで数値入力して四角形を作成し、四角形の寸法数値を確認したところ、ウィンドウ上部に表示された数値と、変形ウィンドウ内に表示された数値が異なる。
    どちらの数値が正しい？

    3 votes

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    2 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品フィードバックへご協力いただきありがとうございます。

    環境設定の「プレビュー境界を使用」のオンオフの違いということで、こちらは完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム

  18. Can't activate polygon tool from extended tool menu

    polygon tool can be activated from toolbar button by clicking and holding until the menu appears (see pic 1), but NOT from the entended toolbar menu (the ... button, see pic 2).

    I am running Illustrator CC v 26.0.3 on Win 10 Home 21H1

    4 votes

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    1 comment  ·  Tools  ·  Admin →
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  19. Creating a new swatch group from selection adds swatches that aren't used anywhere.

    At the end of a project, I like to select everything on an artboard and create a swatch group with "Convert Process to Global" checked in order to clean up my swatches and make final global tweaks to color.

    Often a handful of swatches will be added that aren't apparently used anywhere. I can verify this by selecting the swatch as a fill or stroke, then choosing Select > Same Fill (or Stroke) color. Nothing will be selected for either option. So is this a glitch, or how else can I find and delete the source of the swatch?

    3 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. 以前イラストレーターで作成したデータの文字が全て「□」で表示されたり、文字が消えて表示されず困っています。

    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた問題ですが、ご使用のマシン環境や使用方法などに原因があると思われますので、カスタマーサポートにご連絡いただくか、Ten_A さんのご提案のようにIllustator のユーザーコミュニティーをご利用いただくと、問題解決の手掛かりになります。

    ご理解、ご協力のほどよろしくお願いいたします。

    Illustrator チーム

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