Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8155 results found
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App crashes after attempting to save document
App will crash if saving with Cmd + S or manually saving from File-Save or File-Save As.
1 vote -
Why am i getting image info when i click on an image in Libraries to open it??? I used to just click and open!!
I have to now add an extra click, just to open a licensed image. WHY? So frustrating! i want to double click on the dogs below and open the file, but i click as i always did, and it shows me image info. THEN I need to click on the pencil icon top left to finally open it! I don't want the image info!! I just want to open it! I've been using this for 20 years so don't know how on earth this suddenly started acting up. Any help appreciated.
1 vote -
1 vote
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New Recolor Artwork information link not working
In the new Recolor artwork 2021 panel the info button in the lower left jumps to a link that is not working currently. It was working for me before, but in the past few days it's failed:
http://www-staging.macromedia.com/go/ai_recolor_info1 vote -
Find & Replace Freezes Illustrator
Whenever I open a file with missing links, I'm prompted to find and replace those links as per usual. Within the last couple months, however, this feature has stopped working. I can choose to replace a missing link, and my file browser will open, but nothing is clickable and the entire software just freezes. I have to open task manager and force Illustrator to quite and then reopen it. It works if I'm already in the design file and select the link and choose to replace it, just not when I initially open the document.
1 vote -
Using pen tool, panning, navigating layers is laggy
Very frustrating. Just simple task like tracing sketches with the pen tool, panning with the spacebar or swiping from layer to layers causes the program to freeze. I see the pinwheel more then I see the mouse.
2 votes -
Regular Text in SVG opens as Italics
Please check the attached AI which was saved from an SVG exported from Avid Sibelius 2021.2 on macOS 11.2.1 — in Finder and Spotlight the preview is correct and corresponds to what was in the source program (Sibelius).
Opening the file in Illustrator makes all text objects which were in Academico font, Regular weight, become Italics weight.
Opening the file in Affinity Designer doesn't show this particular problem.I cannot attach the SVG so I'll attach the AI.
I hope you can investigate it in the same way.
This is the Dropbox link to the SVG: https://www.dropbox.com/s/l4aja38o3iu0txu/bach-inventio4_0001.svg?dl=01 vote -
Type disappears in latest update
Typing in a text box, all of a sudden it disappears even though all indications say it's there, the right point size, and has a fill color.
3 votes -
3d extrude doesn't cap a cube
Mac mini M1, BigSur 11.1, Illustrator 25.0.1
draw a square, select Effects-3d-Extrude-
45Deg, 45 Deg, 90 Deg.
select Cap.
Does not cap the cube.1 vote -
Illustrator file showing "text import file" tab
when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
even though the file size is 1MB, but when opened it doesn't show anything2 votes -
1 vote
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Lag before you can edit a document name during "save as."
There's now a lag of a second or two before you can edit a title when you "save as" a document. It's super annoying if you have to resave multiple files.
1 vote -
Opening a v.24 file with v.25.2 illustrator doesn't work properly.
I have to go ''file'' then ''open'' and after a long period of time (way longer than usual) it opens the files. If I click directly on file icon: it says corrupted file.
1 vote -
Gradient colour not following path of curved line
When I go to colour the gradient after applying it to a thicker curved line a new shape is made and takes the colour and gradient that I chose. This shape appears to be connected by the same anchors as the curve but is just a straight line.
1 vote -
Bug: Shift + clicking anchor point with Delete Anchor Point tool doesn't retain curve shape
24.1.1 on Windows 10 and Mac Mojave
In CC 2020, Shift + clicking an anchor point with the Delete Anchor Point tool is supposed to work like the Simplify Path tool -- the shape of the curve shouldn't change. But even on a path with redundant anchors, this new shortcut doesn't work. The curve changes shape as in previous versions.
10 votesIt works fine in the latest versions.
Please check if it does and comment back if it doesn’t.
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Version 4 ICC profiles were converted to version 2 ICC profiles.
I get this message:
"Version 4 ICC profiles were converted to version 2 ICC profiles."
whenever I save a PDF when using the GRACoL_CRPC6.icc profile. I get it regardless of whether an image has been placed in the document or not.It is very inconvenient to have to click to dismiss this message every time I make a PDF, which over the course of job will amount to 100s of times. Also it means our automation of PDF making is interrupted and requires an operator to pay attention the whole time.
Thanks
Dave2 votes -
Appearance and coloring issues
Appearance of grouped elements is having the old issue on appearance, that individual color properties of the elements are visible on the grouped elements, so making coloring a troublesome stuff.
2 votes -
Opening Recent file shows "Fle does not exist" error
Doing a File > Open Recent File is giving me an error "File does not exist". I have worked on the project for good number of hours and now I have to work all over again. Do you have an idea on how to retrieve back the file?
OS: Windows 10
Steps: File->Open Recent Files->Click the file name
Expected: Opened file
Actual Result: File does not Exist pop up message4 votes -
Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10
Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.
I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.
I've installed the previous version of illustrator to test but had the same performance issues.
All drivers updated, and ran through performance troubleshooting in adobe support pages.
Win 10…
3 votes -
CC 2021 freezing on or right after start after working just fine for 3 weeks
Hello,
I worked for 3 weeks just fine with PS, AI and InDesign (all CC 2021) and then one evening the applications won't open again. They are freezing when starting up or crashing right after the start. I have changed nothing on my system, have installed no new software or anything I could imagine causing this behavior. Looking for help I browsed the internet and found that for many people only reinstalling the CC2020 applications helped. So I did that because I had work to finish. I think Adobe is not doing enough to help those many designers who report…3 votes
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