5920 results found

1. Gradient gets rasterized into a different looking one when used for mapping with 3D Revolve

   While in 3D Revolve, I am trying to apply a created Symbol onto a half circle with a gradient. Within the dialog box, there is a message that says "the gradient will be rasterized", which changes my gradient from "red to black gradient" to a "balk and white gradient". That changes my whole effect.

   Ai 24.0.1, MacOS 10.13.6

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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2. Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211

   Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.

   3 votes

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3. Hyperlink lost if Export to SVG

   If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug? Thank you.

   If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?… more

   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Gradient tool issues

   1. Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.

   2. Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.

   3. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

   FIX: Allow us to toggle the preview effect.

   1. Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing color-point, rather than dropping color onto the existing color-point, creating extra color points. Usually happens further than the desired color, usually black or white leftover from default gradient. See attachment.

   1. Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.

   2. Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.

   3. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

   FIX: Allow us to toggle the preview effect.

   1. Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing… more

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   19 votes

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   12 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue. We understand your problem and investigating this issue from tolerance perspective of gradient widget on screen and slider.  We will require some specific information to investigate the other Gradient Issues, Kindly add your vote on relevant thread for below issues:

   Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461230-adjusting-one-gradient-causes-changes-to-unrelated  

   Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461233-live-preview-of-gradient-tool-is-prohibitively-slo

   Gradient tool on desktop similar to the iPad version! → https://illustrator.uservoice.com/forums/333657/suggestions/46159303

   Thanks for your patience and support!

   Ankit Goyal, Illustrator Team

5. Crashing every 10 minutes or less

   Hello,

   I am currently doing a piece of art on illustrator and it keeps crashing every 10 minutes or sometimes less. Something that should take me an hour or less is now taking me currently 3 hours and I'm not even half way through because it keeps crashing and it's frustrating that I pay so much for something and I can't even do what I want because it doesn't want to work or allow me to do work. It's even more frustrating having to stop and save every minute or so when this all can be prevented.

   I hope there is a resolution and thank you in advance for the assistance.

   Hello,

   I am currently doing a piece of art on illustrator and it keeps crashing every 10 minutes or sometimes less. Something that should take me an hour or less is now taking me currently 3 hours and I'm not even half way through because it keeps crashing and it's frustrating that I pay so much for something and I can't even do what I want because it doesn't want to work or allow me to do work. It's even more frustrating having to stop and save every minute or so when this all can be prevented.

   I hope there… more

   2 votes

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6. Lag and Illustrator "Not Responding" after copy command

   The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

   The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

   This is destroying my workflow...

   5 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Image Trace panel greys out on existing traced object

   CC2019 v23.0.6

   After tracing an object, the Image Trace panel is greyed out. The only way to 'activate' the options is to switch views in the Control Bar a couple of times. It's arbitrary and annoying.

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   4 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. eyedropper tool doens't pick up properties

   The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.

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   4 votes

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. "Anyways" isn't a word.

   Change this word to "Anyway". It t looks extremely unprofessional.

   Illustrator 2020 on an iMac running Catalina 10.15.1

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   2 votes

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10. Unit issue with DXF exported from Illustrator

    Hello,
    Units are not correct when exporting DXF files from Illustrator CC.

    A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

    My CC options are in millimeters
    $INSUNITS in DXF file should be defined to 4 = Millimeters
    Actually it is exported with 1 and this is incorrect.

    Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

    Default drawing units for AutoCAD DesignCenter blocks:
    https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

    Thanks you for tanking in consideration this problematic.

    Best regards

    Nicolas Bourgeois

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    15 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedbacks.

11. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing happens to them, so I'm not alone.

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing… more

    4 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Export for Screens: bad antialiasing and jagged edges on images within (especially rotated) when exported to JPG

    Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Export for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.

    Mac OS 10.13.5, Illustrator 22.1

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    85 votes

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    74 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    According to Abhishek Rao here, disabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.

13. Can't save. Crashes constantly. Lose Transform controls randomly and have to restart.

    2020 is awful. When it's not crashing, it's telling me it's crashed. Now it refuses to save my work and copying and pasting it's only picking up half what I copy. Awful, awful. I'm on a 2019 Macbook pro.

    2 votes

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14. Illustrator input and tools unresponsive when switching between apps

    Illustrator input and tools unresponsive when switching between apps. If you click on the stroke, you can't type in the input. Type highlight is grey, not blue showing that something is keeping the selection from being active.

    2 votes

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15. Update link

    After I updated the 2020 version of the apps, illustrator started to fail. When I modify a photoshop file it takes several minutes to update on illustrator and my computer stops working. It takes like 5 minutes to update the link so i can keep working, before this version the update was automatic.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Color Undo not working

    1. Select an object
    2. Move object
    3. Paste Hex code into color panel, hit enter
    4. Paste Hex code into color panel, hit enter
    5. Paste Hex code into color panel, hit enter
    6. press 'cmd+z' (undo) The color changes are skipped undo jumps to 1. (Undo: Move object)

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    12 votes

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in Ai Beta 29.4.0.37

    Please try this build and comment if it does or doesn’t solved for you.

17. Illustrator Brush/Blob brush Lag Issue

    Windows 10 Pro
    After latest Illustrator update, all brush tools are lagging - blob brush & brush. (using either mouse and tablet) Before an update everything works fine.
    Restart and making more disk space didn't help.

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    4 votes

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    0 comments  ·  Brushes  ·  Delete…  ·  Admin →
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18. Action using the Transform panel will not keep settings after restart of Illustrator

    I created action that use the Transform panel, when closing and restarting Illustrator the action gives the error THE OBJECT "ALIGNEMENT" IS NOT CURRENTLY AVAILABLE. Action does work under Illy CC 2018 (version 22.1).

    Currently using version 23.0.1
    OSX High Sierra.

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    33 votes

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    23 comments  ·  Actions  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

19. Align Objects and Distribute objects tools changed behavior

    Windows 10, Illustrator CC 22.1

    Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.

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    In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally un-useful behavior. The same thing happens with Distribute objects on Vertical Centers.

    I can’t imagine why one would want these features locked to the artboard. It makes them completely useless.

    Windows 10, Illustrator CC 22.1

    Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.

    ---

    In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally… more

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    48 votes

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    35 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Illustrator Engineering responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. New update (v24.0) save for web issue illustrator not responding while exporting

    I can't export any file for web
    illustrator crash and not responding while saving for web

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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