Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
5920 results found
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Hex Color vs Save
Windows: 10.0.17763.557
Illustrator: 23.0.3 (64-bit)
Processor: Intel i7 8700k
RAM: 16GB
GPU: NVidia GTX970When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.
Step by step:
1 - Create a new file in Illustrator in RGB mode.
2 - Type M and create a rectangle.
3 - Fill in the rectangle with any color.
4 - Save and close the file.
5 - Reopen the file.
6 - Select the rectangle.
7 - Press F6 to open the color panel.…8 votes -
Folders in Appearance Panel
Folders in Appearance panel: I'd like to be able to apply Effects and Transparency to subgroups of strokes and fills with precision.
34 votes -
Can't save or open a file, it’s reported to be in use by another application, with error ID: -54
CC2019
9 votesIt is not clear on your post which version of Illustrator you are using.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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Photoshop Effects Dialog not Scaled when UI is scaled.
User interfaces that open within the workflow scaling incorrectly
System Information overview:
Dell 17-R3
Display: 17.3-inch UHD (3840 x 2160)
Chipset: Intel GL82HM170 PCH
Integrated graphics: Intel HD Graphics 530
High performance graphics: NVIDIA GeForce GTX 980m
CPU: Intel i7-6820HK
RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
Windows 10 Pro
Version 1809
OS Build 17763.253(detailed system information attached)
Adobe Illustrator 23.0.1 (64-bit)
User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The…
20 votesThis issue has been fixed with version 24.
The Effects dialog now scales as per the system/monitor DPI settings.
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Gradient stays selected when trying to pick a solid colour
After upgrading to v23, it's become very difficult to switch from having a gradient selected and to having a solid colour.
38 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
A few menu oddities on 24.0
Attached are screenshots for a few menu oddities I've found on Illustrator 24.0. None are workflow breaking, they're just odd stuff like duplicate entries or weird characters.
Thanks!3 votes -
Action bug
Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.
3 votes -
Subtracted shapes get drawn with a skewed artifact covering them at the top
This is an odd issue that is kind of hard to explain.
Whenever I am using the Minus Front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?-
Adobe%20Illustrator%20Bug%20-%20clipping%20issue.ai 1629 KB -
Adobe-Illustrator-Bug_Clipped-Shapes.png 740 KB -
Screen Shot 2021-05-07 at 12.04.25 PM.png 151 KB -
Luminoso with Black Currants 750ml 2021 - PRINT.ai 1729 KB -
unnamed.png 23 KB -
Screen Shot 2021-05-07 at 11.53.01 AM.png 149 KB -
Screen Shot 2021-05-07 at 11.53.20 AM.png 59 KB -
Screen Shot 2020-06-24 at 12.31.36 PM.png 68 KB -
Screen Shot 2020-06-24 at 12.31.31 PM.png 105 KB -
Screen Shot 2020-06-24 at 12.31.17 PM.png 84 KB -
pathfinder not knocking out text.png 112 KB -
Screen Shot 2019-05-09 at 1.49.28 PM.jpg 14 KB -
Screen Shot 2019-05-09 at 1.49.16 PM.jpg 16 KB -
Screen Shot 2019-03-11 at 12.24.43 PM.png 29 KB -
p merge.ai 907 KB
13 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
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"operation cannot be completed for unknown reason [!now]" when outputting large png
Trying to export as png, art size is 80cm x 80cm, trying to save anything greater than 800ppi results in "operation cannot be completed..."
Operation is successful at anything up to 800ppi - file size at 800ppi is 120.9 MB.
2 votes -
Selection Tool Bugging Out In Catalina
In addition to the Save/Save As issues as described in previous posts, I've also noticed that the selection tool randomly quits working. Specifically, the bounding box disappears and you can't reinitialize it and you certainly can't scale or select. Need to do a full restart of the app to correct.
MacBook Pro 15-inch, 2018 (2.9 GHz 6-Core Intel Core i9)
Mac OS Catalina 10.15
AI 23.1.12 votes -
"Save A Copy" Action major issue
When recording a "Save A Copy" action, it won't let us choose a folder. Rather we are forced to choose a filename. So when we ever use this Action, all of our files are saved and overwritten as the same filename.
Please let us choose a folder like the "Save As" action.
3 votes -
Fix Adobe Illustrator CC 2019 Type Library Reference - VB scripts return error
Illustrator CC 2019 Type Library is broken when attempting to Reference from Visual Studio.
VB.Net or C# projects attempt to add the reference from: C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\Scripting Support.aip, and give the attached error.
My idea, is for Adobe to fix it!
Older versions work fine.
37 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Color Swatches added to a Library disappear at random or don’t get added
Color swatches have disappeared at random. I try adding new color swatches by a USER defined library, and it's adding only patterns, no colors.
4 votes -
Spot Colors are not recognised.
When enough items are placed with the same spot color, Illustrator no longer recognizes other shapes with the same color
2 votes -
Some files are gray in MacOS 10.15.1 open/place dialogs
When accessing the open/place dialog on MacOS 10.15.1, some file names are gray while others are the normal black. They are still selectable, but gray. It looks like you can't select them, though. Disconcerting.
2 votes -
Using brush tool either freezes AI or stops displaying on canvas but is updating in layers
Adobe Illustrator 2020 24.0.0
My system: Windows 10When using the brush tool after a few minutes it either freezes AI or it will stop working on the canvas.
So I can still use the mouse or tablet to move the cursor but nothing is transpiring on the canvas. However, in the layer section it is updating each stroke.It is doing it every time I start a new project.
2 votes -
Grouped Objects Resizing Errors & Inconsistency
macOS Mojave 10.14.5
Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
—I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.
The Process :
Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.
I then position/possibly-resize the multiple objects precisely and group them together so that their…
4 votes -
Gradients Crashing Illustrator
Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.
4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator taking forever to save
Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.
help!
4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Panels don't open with Application Frame turned off
On MacOS, when Application Frame is turned off, and Window panels (ex: Layers, Artboards, Swatches, etc.) are condensed, the Window panels will not appear when clicked on. They only work if Application Frame is on.
Illustrator 23.0.1
MacOS 10.1417 votes
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