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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. Adding cloud fonts is a terrible experience

    I click to use the cloud font and it should just download, it says it is downloaded and it is not. I have to remove it (which it doesn't show that it's on my system, it's a bug) and then re-add it.

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  2. Can't "export as" in adobe illustrator. I've tried everything and updated with 2025.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  3. Can't open documents in Ai 2025

    After launching I can open an initial file of my choosing but once that file is open I can't open a new file dialogue box or any other recent file

    1 vote
    2 comments  ·  Launch  ·  Admin →
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  4. Slow file open when other docs are open. Shows a magenta border. Macbook Pro Apple M3 Max; Sonoma up to date; AI 29.1

    Slow file open when other docs are open. Shows a magenta border. Macbook Pro Apple M3 Max; Sonoma up to date; AI 29.1.

    What's the issue? I have to "command zoom out" to see the file. Or close the other files prior for it to open without stalling and a magenta border.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Objects from CC library placed in document, then embedded, do not respond logically to alignment commands.

    I've encountered this on three different apple machines over 2 years. Currently:
    1. macOS Monterey 12.7.5
    2. Illustrator 28.5
    3. Create graphic (ex. a logo) and add it to a CC Library. Place the Object in a new document. Embed it. Use direct select tool to select bounding box and delete it (so logo can be selected to change fill color, for example). Try to align object to either key object or artboard. It's likely the logo will move errantly left or right.
    4. I expect align to work as with a normal (non library) object.
    5. Video attached.

    8 votes
    1 comment  ·  Align, Distribute  ·  Admin →
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  6. クラッシュ多過ぎ仕事にならない。

    2025にしてから、頻繁にクラッシュするようになり、おっかなくって仕事になりません。かならず強制終了してしまうので、2024を再度インストールして使ってみましたが、こちらまでクラッシュするようになり八方塞がりです。生成AIばっかり注力せずに、まともなアプリに戻してください。

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  7. Libraries loading time ver 29.3

    Since update to 29.3 Libraries panel takes a bit of time to load, this was not an issue before as it was always available instantly when needed, now at start up it take about 30sec to load and once its loaded an you scroll down it rest still have to load, same as when scrolling back up.

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  8. Relink or place menus not showing recent files since macOS 15.2 Sequoia update

    Since updating to macOS Sequoia 15.2, when you go to place something or relink an image, the window does not show recent paths any more, it defaults to the Documents folder.

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  9. Pencil Tool not performing accurately

    Pencil tool not performing accurately. Continued issue after updating to the 2025 version of Illustrator. Despite tinkering with pencil tool options, the shape will continue to skew compared to what I am drawing. Fidelity is on its most "accurate" setting.

    2 votes
    1 comment  ·  Tools  ·  Admin →
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  10. 画像が粗くなる

    A4見開き、A3のアートボードを10個1ファイルで作成したデータをPDFを含んで保存してIndesignに貼り付けA4・20ページでPDF書き出ししたところ一部の画像が何故か粗くなってしまいました。
    アートボードを分割して保存すれば大丈夫でしたがいまいち原因がわかりません。
    また以前に同じ作業をしましたがその時はアートボードを分割しなくとも大丈夫でした。
    今回このようなことが起きた詳しい原因が知りたいです。

    1 vote
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Entering a range value in PDF Import Options dialog doesn’t enable the range option

    Recently Illustrator added an option to import a previewed page from PDF Import Options dialog.

    However, when we enter a range value in the input field below, we expect the Range field to get activated, and get the range imported. Illustrator doesn’t do it, and we get the previewed page imported instead, ignoring the entered data.

    So now this dialog is broken the other way.

    What’s interesting — InDesign does not allow to enter the range value unless we pick the option... and this is a shared behavior actually, Ai indeed disables secondary controls for a disabled option — we…

    5 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  12. Somem objetos em branco na hora de exportar/imprimir

    Estou há meses enfrentando este problema com o Illustrator. Objetos em branco, sejam eles icones ou textos estavam sumindo na hora que eu convertia para jpg e outros formatos de imagem e na hora que enviada o arquivo para a impressora. Comecei a analisar atalhos por meses para identificar qual era o problema e como conseguiria resolver, visto que isso ocasionava em atrasos nas minhas entregas de artes. A primeira solução que achei foi adicionando novo preenchimento aos objetos que sumiam, o que me ajudou mas ainda atrasava. Hoje descobri que você tem que acessar o menu aparência, verificar se…

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  13. Two finger mac trackpad zooming instead of panning randomly

    When panning with two fingers trackpad on mac, it sometimes zooms in randomly instead of panning. Not sure what the issue is because it does not happen in other apps with trackpad pan/zoom feature.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  14. Curvature Tool hotkey Shift+` (shown as Shift+~) doesn’t work with Russian keyboard input

    Ai team believes everyone uses English it feels like.
    Backtick is reported to fail to work often, but here it’s even more convoluted.
    In Russian, the key that houses backtick (`) and the tilde (~, with Shift held) types Cyrillic 'ё' and its capital from 'Ё' respectively.

    If I map Curvature Tool to just backtick — it works.
    But with Shift added, like Ai offers by default — nope.

    There is a larger request on a similar topic, Some shortcuts don't work while using non-English keyboard / language layout — http://illustrator.uservoice.com/forums/601447/suggestions/44393445 — but perhaps the team needs to solve it…

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  15. clipping mask on an image and vector

    in Illustrator when I use the clipping mask tool on an image with a vector with a gradient, so that the image has an effect of opacity of the image towards transparent, and I press g to edit the location of the gradient color, when I return With the selection tool, all the other contents that I have in the workspace are blocked and I cannot unlock or move them, I have to undo the movement of the gradient so that everything returns to normal, but I still need to do the function of the degraded.

    1 vote
    1 comment  ·  Clipping, Intertwine  ·  Admin →
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  16. Rectangle and shape feature only has pixels as measurement even though Inches is selected in Preferences.

    I've updated to the latest Illustrator and old versions and new versions have this same issue. When creating a rectangle or shape, it only allows pixels instead of inches even though my preferences for units is selected for INCHES. This is absolutely annoying as I can 't even put in a size for printing like a business card or letter because it only wants pixels for measurements. I've been an Illustrator user for over 30 years and this bug is huge that apparently is not being addressed in previous releases.

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  17. Not responding

    Can't login some files missing maybe

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  18. Show all tools on big display

    I have a huge screen, why not show all tools in Advanced mode?

    1 vote
    4 comments  ·  User Interface  ·  Admin →
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  19. Exported image changes part of its name to the older artboard’s name

    When renaming artboards prior to export to PNG, the first artboard name change applies but in export its name appears old (as it was before renaming). And it only affects 1 artboard.

    1 vote
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Illustrator 2025 file content missing when made in illustrator 2024

    When opening a .ai file made in illustrator 2024 into illustrator 2025 all contents seem to be missing, file can be reopened in illustrator 2024 displaying all editable content, however.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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