Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7461 results found
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Certain line gets invisible with GPU preview on
Certain line vanishes when GPU preview is turned on.
Win 7x64 Nvidia Quadro K620.
Attaching both animation and file.14 votesNo longer happens in latest releases
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Click and touch release problems Illustrator CC 2018 Mac High Sierra - cause dictation software
Illustrator v 22.0.1, Mac OS High Sierra on Macbook Pro 2016, touch bar, 2.9GHz Intel core i7, 16GB 2133MHz LPDDR3
Clicking, tapping, with trackpad or wireless mouse (Kensington wireless Turbo Mouse trackball): click/tap does not release, so the object is highlighted or selected and stuck to the cursor as you move it around.
In the layers palette, (The new Properties/Layers) clicking/tapping a layer lock to unlock it may unlock it with a delay, or lock/relock it. The same goes for view/hide visibility for layers. The response is difficult to interpret, possibly because of delays. But it not possible to use…
35 votesWe are not hearing any more comments on this thread. If you still run into this problem due to Dictation software, please reach out to Support.
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"Current proportions" option missing from Illustrator CC 2019
LEFT (Screenshot from a tutorial): The "Current proportions" option is visible under Artboard Options window.
RIGHT (Screenshot from my desktop): The "Current proportions" is missing.Please let me know how to enable this option.
1 vote -
Cannot Scale Images or Text
As I'm illustrating on Illustrator, I cannot scale images or text suddenly. I would uninstall and re-install the program to get rid of the bug, but it keep returning randomly. I do not hit or click on any key or button to make this happen. Every time is comes back on its own unprovoked.
It happens on both my work and home macbook.
A text box, for example would be too small for the copy inside it, but I cannot expand the box because the box seems to be frozen in its exact shape.
I can drag the box anywhere…2 votes -
Text Styles from library not applying to new text in Document
When I try to apply text and paragraph styles from CC Library to new text it doesn't work. The text doesn't change.
I have tried selecting the text with subselect tool, the text tool, double clicking the style in the library, right clicking the style in the library to apply to new text. It doesn't work, it used to.
I have CC version 2019
1 vote -
Saving a PDF compatible causes slow saving
I have a top end workstation so the spec isn't an issue. When saving an AI file, checking PDF compatible slows the save and subsequent saves significantly. Un-checking it results in normal performance. This was not an issue prior to the latest release.
21 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This issue has been fixed.
Please update to the latest AI version 24.0.0. and let us know if you are facing any issues around this workflow.Thanks & Regards,
Illustrator Team -
No display of document when opened in ADOBE.
Document does not display when I scan to computer and then open it. However, when I've attached to an email, I can open and view it. I have a Lenovo, so its not just a MAC issue
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Version info disappeared from “Get Info” of Finder
macOS 10.12.6
CC 22.1For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
When checking with xattr command, com.apple.ResourceFork did not exist in those file.
Did the specifications change?18 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.
Following Apple document talks about deprecations that lead to removal of Resource From .ai files
https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc
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Sentence case deletes first letter of each line.
I use the change case multiple times daily, since I frequently receive text content in all caps. I recently started using Illustrator CC 23.0.2. Anytime I use (specifically) the "sentence case" option it deletes the first letter of each (paragraph) line. It's extremely annoying. I have to open InDesign to do it and change it there, then bring it back into Illustrator.
1 vote -
making postscript file
i working with illustrator from cs4 and cs5.
in cs5 version of illustrator when i print my artwork to a postscript file with the generic post script driver, the default path for saving file was the path of saved current document or latest saved location, and that was very good and time saver for me.
but in CS6 and later versions, the default location for save file is "this pc" or my computer ...
and this is very time vested process.
with the best regards.
thank you2 votes -
Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken
Running AI on Mac 10.13.6 with AI 22.1.
On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.
…
5 votes -
Command-s save reverts back a few steps
Sometimes saving the document (command-s) causes it to revert a few steps back. WHAT? What is going on with all this weirdness!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Tool Menus Errors: Tool menus click through into the tool options below them.
Tool Menu Interface Errors:
I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
Am using the latest Illustrator on Win10. See…4 votes -
Choose where to place new artboard
Choose where to place new artboard, like how Illustrator used to act:
Please bring back the ability of a user to control where new artboards appear, rather than Illustrator always putting it next to whatever artboard might be selected or last one made. In earlier versions of Illustrator, users could make a new artboard in any particular location by simply clicking the artboard tool in the paste board.
It is SO frustrating to make a new artboard in some odd location and then have to move it to where you wanted it to be in the first place.
3 votes -
Stop automatically changing RGB files to grayscale when working with colors
Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.
1 voteRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Linked image file cannot be deselected
I have an infuriating problem with selected linked files that's been going on for years now.
If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.
Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.
…
1 vote -
Font style descriptor repeated in the Font's name
I just created and exported a new font using Glyphs app.
While I was testing it, I realize how the style descriptor "Regular" appeared in the name as well.
Tried to fix this with Glyphs support as long as I discovered it's this way only on Illustrator.
No repetition on Photoshop or other non-Adobe apps.
Problem goes away if I have 2 or more styles, but other single-styled fonts (like Impact) don't have this repetition.
Might be a bug?1 vote -
export to image (jpg/png) problem
illustrator image(jpg/png tested) export is different with when you expand strokes and unit them then export
1 vote -
Freeform gradient lighter at edges
Windows 10 running Illustrator 23.0.1.
Created 2 colour swatches - light blue and dark blue.
Applied a freeform gradient using the 2 swatch colours.
Created a solid fill object underneath with the light blue swatch.
The freeform gradient's light blue doesn't match the solid light blue; the gradient is lighter.2 votes -
workspace is constantly falling
Greeting!
1 - after launching the illustrator all the panels are out of place
2 - Illustrator does not get stuck at startup
3 - the workspace is displayed incorrectly
4 - Windows 10, 64-bit; 2 monitors; nvidia gfors nVIDIA GeForce GTX 560 Ti
5 - Illustrator 23.0.1 (64-bit)
6 - see attach ()Thank you
3 votes
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