7687 results found

1. Double-click open ai file results in error but dragging in works

   When in Windows Explorer I double-click to open the ai file but results in error: "Illustrator can't open the illustration. There is not enough room for the window..."

   However when I drag and drop the file into Illustrator it opens no problem.

   This error started happening in the last few days.

   Please advise.

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2. artboard

   I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
   And export options were probably without ‘Use artboards’ tick.

   P.S. Please always provide the file you have problems with!

3. Illustrator cc2019(v23.0) テキストをアウトライン化すると元の位置からズレる

   テキストを効果→パスの変形→変形で回転したものを、アウトライン化すると元の位置からズレます。フォントのサイズが大きいほどズレが大きいようです。
   印刷会社へ入稿する際や、納品する場合も必ずアウトライン化したファイルを作成するので、このズレは致命的です。
   早急に改善していただきたいです。

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4. broken web links in documentation

   In https://helpx.adobe.com/illustrator/using/image-trace.html#

   https://helpx.adobe.com/content/dam/help/en/illustrator/using/image-trace/S_AutomaticTrace_Md_N@2x.png

   https://helpx.adobe.com/content/dam/help/en/illustrator/using/image-trace/S_TracingPhoto_Md_N@2x.png

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5. Object Resize & rotate function not working as of update on 06/9/19
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6. Illustrator and InDesign take forever to load

   Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest of which has 32GB DDR4 RAM, a Core i7 9700 CPU, and a GeForceFX 1060 GTX with 6GB VRAM, running Windows 10 x64 Pro on a Samsung 970 Pro 1TB NVME drive. Photoshop opens within about 1-2 seconds of showing the splash screen, and all programs are responsive and quick once actually opened. I have tried deleting Preferences, even going so far as to manually edit the registry, a process with which I have more than a little familiarity. The CC2018 apps did not have this problem.

   Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest… more

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7. 10.14.3 Mojave - can't "drag" move anything in Illustrator! Gotta cut & paste or use arrow for sloooowwwww moving.... What's up????

   Since upgrading to 10.14.3 Mojave, I can't "click & drag" anything! I either have to cut & paste an item elsewhere....or veeerrrryyyy slloowwlly move with the arrow key. NOT GOOD.

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8. lastest update crashes CONSTANTLY

   Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.

   For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

9. cursor lag cc2019

   Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.

   5 votes

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10. Can't resize text, objects, or images anymore using the selection tool

    When I click on any object, text, or image and try to resize it just by clicking and dragging the anchor points, it doesn't resize anymore like it used to. It just moves the object. This is on a Mac in Illustrator CC 2019 23.0.1

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11. NEON GLOW ONLY GOES TO BLACK

    NEON GLOW NOT WORKING

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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12. Toggle selection/brush tool bug in new Illustrator update

    Selecting multiple objects no longer works with the latest update. Also cannot toggle between brush and select tool using command key. This is a bad problem. Please help.

    OS 10.14.5

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13. workspace options not available

    I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

    "Workspaces not working, all panels hidden on start up.
    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    Screenshot_1.jpg
    67 KB
    1
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    Jordon shared this idea · Dec 19, 2018 · Flag idea as inappropriate…
    REQUEST TO CONTACT SUPPORT ·
    
    ADMIN
    Ashutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded · Dec 24, 2018
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

    "Workspaces not working, all panels hidden on start up.
    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    … more

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14. Pathfinder Merge actually Dividing, leaving cut out objects behind

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    I'm pretty sure this still happens on my windows 10 computer at home as well.

    Interestingly, if I have only a few objects involved, it merges just fine, but when I'm working on logos that are even minutely complex it pitches a fit. I've expanded appearance, expanded text, expanded strokes, ungrouped objects, and put them all on the same layer and it still doesn't work. Thing is, the objects I'm merging aren't even terribly complex, and as a test I made 15 rectangles of various colors (some the same and some different) and had them overlapping in various ways.

    Screen Shot 2019-03-05 at 4.06.07 PM.png
    Here you see the objects selected so you can see the outlines and how the layers are organized.
    Screen Shot 2019-03-05 at 4.06.16 PM.pngScreen Shot 2019-03-05 at 4.09.32 PM.png
    Here's what happens when I try to merge (you can barely see the gaps that show the color behind themScreen Shot 2019-03-05 at 4.06.34 PM.png
    I moved part of the blue area at the top to show the navy object underneath has not been deleted.
    Screen Shot 2019-03-05 at 4.14.20 PM.png
    So with the objects now properly ruined, here's what the layers look like.
    Screen Shot 2019-03-05 at 4.23.59 PM.png
    In the old days Merge would merge all like colors that are visible and delete anything behind them. Now it divides and leave colors behind so there's a ton of extra, useless, objects left behind that get in the way when I'm forced to unite the mess together manually afterwards.

    But even with simple blocks of color, not that many points, no groups, and a mere 15 objects merge won't work.

    If anyone has any solutions to this you'd earn my undying gratitude.

    Thanks.

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    … more

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    2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

    If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

15. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Numeric Entry into Control bar measurements sometimes trigger move dialogue instead of behaving correctly

    macOS Mojave 10.14.4

    Illustrator 23.0.4 and also previous versions

    On the control bar I type a numeric entry in the object's width field, expecting to enter the width in the field on hitting enter.

    Instead the Move dialogue opens on hitting enter. (this result also intermittently happens with other numeric fields in the control bar).

    https://youtu.be/OcSeLPFqd3U

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17. "Move Locked and Hidden Artwork with Artboard" not working

    Despite the correct option being selected in Preferences > Selection & Anchor Display.

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Illustrator 23 PDF-export: everything in caps after update 23.0.1

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been there.

    @Adobe; I was in contact with Aman Arora (amaarora) of the Indesign support team because Indesign 14.0 had the same bug. That problem was solved in the 14.0.1 update. See discussion: Re: Indesign 14.0 PDF-export: everything in caps after update The problem should be known by your support. Could you please find this bug also in Illustrator, so I can work again with the new Illustrator? Attached you find the sample files!

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been… more

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Brush Cursor - Art Pen Rotation

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first tried a Bristle Brush, I was really happy that i was able to rotate
    the brush cursor with my pen.. but when i started painting, the brush stopped rotating
    and stayed in the initial direction.
    Even worse: The normal brushes are still as static as in the previous Photoshop versions.

    By not showing the rotation of the brush, it is really hard to set an precise brush stroke
    with the right angle.

    Am i missing something, it is a bug or is Adobe still planing not to change this disadvantage ?

    Best regards,
    Florian"

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first… more

    • 

    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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20. Calligraphic Brush Rotation Preview Bug

    I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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