7687 results found

1. Cannot process the 3D effect

   I've been getting an error message (see attached file), followed by a complete lockup. The thing is, the object only has 2 colors.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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2. Horizontal Lines

   I always get these horizontal lines that show up when I'm scrolling down an illustrator file. They completely cover the screen and then go away if I zoom even a little bit. Figured this was a bug that would get fixed with an update but it has continued ever since I first downloaded the app. It only happens when I click tab to hide the menus and toolbars. Tab will also make them disappear. Assuming this is not normal, anyone else getting this??

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Bezier Curves break on circles when compounding shapes.

   1) Windows 10, Illustrator 23.0.3(64bit)
   2) Experienced a bug while compounding a shape into a circle, this managed to break the Bezier curve. This became an issue with a plot cutter slicing from one point to another in graphics production. The issue can be seen when compounding a shape. After using the pathfinder to minus a shape, two live corner appear in the center of the selection. When pulled the live corners on the circle create angled points.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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4. fill not aligned with path

   Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

   Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

   The file will print with the fill moved.

   Once it is corrected it you can't undo problem without reopening the file that is saved like this.

   My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on. Turning that off also corrects it but almost doing anything corrects it.

   I attached a AI with the problem.

   Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

   Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

   The file will print with the fill moved.

   Once it is corrected it you can't undo problem without reopening the file that is saved like this.

   My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on.… more

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5. duplicated drawings when saving or exporting

   On AI CC 2019, when I save file for laser cutting machine compatibility, i.e. as a previous version or PDF format, it appears that my drawing is duplicated on itself (as if I did copy then paste in front). That never happened with AI CC 2018.
   Any idea?
   Thx!

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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6. toolbar displayed twice

   Suddenly i have two toolbars?
   I have no clue what might have let to this. Photoshop and Indesign are open too.

   Screenshot attached.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Al CC crashing constantly

   I have a brand new Surface Pro 6 with 8Gb of RAM and AI CC is the only program I have put on it, yet the program crashes every time I start using the brush tools. How do I fix this? This new laptop was purchased specifically for me go use AI on and so far I an unable to do so.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Text Boxes & resizing objects in Illustrator Behaving Strangely

   This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I can then delete the randomly created text box as it is empty and not affected anymore. If I keep moving the edges of the text box around, every time the text within it is affected by moving or not having enough space it will just pop a new box. It will carry on indefinitely as long as I'm shifting the size around.

   This only happens when creating text boxes that you can resize without affecting the size of the text inside it. Typing without a text box seems to be fine. It has also started doing it with any objects within Illustrator. For example, I create a basic rectangle shape. Then, using the bounding box, I drag a corner to resize it, and as I do that, it is generating more rectangles as I go. In the layers panel, they are listed as normal, as if I duplicated the shapes or text boxes.

   Here is a screen recording: https://drive.google.com/a/giuliodecandia.com/file/d/1Uu2KZfbD21msW4OBIXA60zVcZIfzhJgc/view?usp=drivesdk

   It's the latest version Illustrator 23.0.1 running on MacOS Mojave 10.14.1

   Here is the discussion I have had on Adobe forums: https://forums.adobe.com/message/10784929

   This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I… more

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Window size not big enough - Can't open the illustration

   When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.

   I've only had this issue since the last update. What can I do to fix this?

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   7 votes

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   10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

10. Unable to export Artboards as SVG

    The AI does export to SVG. I have used this constantly in the previous version, but the new version will not save the image in SVG format using the Export for Screens option.

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    117 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

11. Keyboard commands for zoom and hand tool don't work.

    Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

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    41 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

12. Slow Mouse & shaking Cursor

    Slow Mouse & shaking Cursor on Canvas.
    Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
    Thx.

    illustrator: v23.0.3
    Mac OSX Mojave: 10.14.4

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13. Using Batch... and "Override save/export commands" does not work

    Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

    I have it recorded as an action, and it runs great.

    If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

    After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps leaves me with just an ai-file, and the export as svg and png leaves me with a single file with no file extension. Clearly not supposed to happen - is a fix likely?

    Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

    I have it recorded as an action, and it runs great.

    If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

    After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps… more

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14. Appearance panel - Stroke on rectangle shape

    I have a rectangle shape in my appearance panel. When I try to add a stroke to it, I get a row saying "outline stroke" (underdotted as if it should be able to change) and popup tips saying "click to edit effect". But nothing happens when trying to click to open stroke settings. So I'm not sure if this is a bug, feature request or simply me doing it wrong. Anyway, it seams to be meant to work, if not it would be great if you could add things like strokes to these shape rectangles/circles.

    3 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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15. Color picker works weird with gradient sliders

    Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

    21 votes

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Option+Drag with Artboard tool to duplicate Artboard copies art twice and drags places in the opposite direction

    When I Option(Alt)+Drag to duplicate an artboard. Illy places another copy of the boards artwork on the opposite side of the original artboard.

    It's happening in Illustrator CC 2019 (23.0.3)
    I'm on a 2017 iMac running:
    MacOS Mojave 10.14.4

    Please see the attached video.

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    1 vote

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Saving as PDF with no editing capabilities should not allow you to edit

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could spend hours editing content outside the Artboard and then successfully save and close the file, without receiving any warning that you will lose content.
    Solution: I suggest that if a file is saved as a non-editable PDF, that it should provide some type of warning either during post-save editing, or when trying to click a subsequent Save - that the content is not going to be usable.

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could… more

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18. Tilde shows up in text box

    Illustrator CC 23.0.3 Precision 5820 Tower,Intel Xeon W2102
    16 GB RAM, 64 bit, Win 10 Pro

    Working with any text box, the tilde character shows up at insertion point. Even if no typing is happening.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

    2 votes

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.

20. Can't open .dwg files all of a sudden

    Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?

    3 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please email a dwg that was opening in CC 2018 but not on CC 2019.
    Email Address: sharewithai@adobe.com