Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7687 results found
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Copy from Illustrator to Word
can't copy Text from Illustrator to word (presumably since cc 2017). The paste is always empty.
CC 23.0.1/Win 106 votes -
Pattern Editing Mode Swatch Width and Height max out at 4000px
Pattern Editing mode lets the user create swatch tiles over 4000px, but does not give you the size of the tile over 4000px. I noticed this first with rectangular pattern that was forcing my computer to crash on edit. I confirmed this behavior by opening a new file creating a 60 in by 60 in square. Pattern was created fine, but the width and height of the swatch still maxed out at 4000px. AI 2018 22.1
2 votes -
Errors or unexpected behavior when GPU Performance features are turned on
"Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015
2 votes -
1 vote
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New Document Delay
When creating FILE > New… the 'New Document' pop-up appears immediately, but it's blank and the content/fields don't display for a good 7-8 seconds later.
I expect this to be visible immediately. I know there was a similar issue in Photoshop CC that you could avoid by using a legacy New Doc preferences.
Illustrator CC 23.0.2 on Mojave OSX 10.14.5
1 vote -
Expand Appearance is greyed out in 2019 compare to CC2018, same doc, same selection, it is enabled.
I have a document which, when I select certain objects in CC 2019 - Expand Appearance isn't available and Expand, when used, doesn't give the expected result. Exact same document, exact same selection in CC 2018 and Expand Appearance is available, and when clicked, works perfectly and as expected.
FYI - the selection has a number of Transform effects applied to it.5 voteswe will need someone to have a look at the file to determine the issue.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Illustrator is blurry
Please check the screenshot. meanwhile other than illustrator is every thing is very clear. Please help to fix the issue
2 votes -
Stop asking about switching to the Touch interface
I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.
3 votesHi,
Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.
Thanks
Anish Kumar
Illustrator Team -
Long delay before PDF dialog when large images present
It seems that when there are any large linked images present, Illustrator locks up for several seconds or more before the Save Adobe PDF dialog appears. Often the delay is long enough that I end up switching to another task while I wait.
This never used to happen in previous versions — I believe the problem started with an update in late 2018 or early 2019. Based on the delay before the dialog appears, it seems like Illustrator might be refreshing/re-reading the images in the background, because the delay seems to increase with more/larger images.
All my working files are saved…
1 vote -
Mouse scroll animated zoom is broken when in Pixel Preview mode
I just updated to Illustrator 2019 on a Windows 10 PC
Given I have any size project open
And my "zoom to selection" preferences are on or off
When I turn on pixel preview view mode
And I have alt selected
And I use my mouse to zoom in and out
Then zoom chooses a random center point to anchor it's zoomI have no issues when in "Overprint preview" mode, or when using my keyboard in "Pixel preview" mode.
8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Shape Builder Crash
When attempting to use shape builder tool and attempt to click on shape fails fill. An additional attempt to click and use the shape builder tool results in a crash. How do you fix this? I keep getting this crash 3 times a day.
3 votes -
Illustrator and Adobe apps are slow on retina display
Hi All!
I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).
I've seen lot of similar issues here, but I would like to say about an interesting thing.
If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.
Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and…
3 votes -
Make it usable on ipad - Draw is extremely inferior
Adobe Draw is an inferior product to Illustrator. The promise of creating vector art and moving it to Illustrator only works about half the time and you do not have the ability to interact (select manipulate etc) individual objects. I am sure that it is complicated to make a desktop software work on an ipad but honestly, I am a bit confused as to why this does not exist. My computer has way less space than my ipad pro. It also allows me to plug a tablet in and use a stylus throughout illustrator to do whatever I want. I…
1 vote -
Minus Front - Incomplete Shapes
This is an odd issue that is kind of hard to explain. Whenever I am using the minus front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Type resizing issue in Illustrator CC 2019 v23.0.1
If I try to change the point size of a typeface on type that is indeed selected (any typeface - not specific to any one in particular), while I can select or type in a specific size in the type "window" (cmd T to open, or I just open it from my docked windows) it has no effect on the actual size. I can change the size using the panel across the top (see attached screen cap) just fine.
This just started happening today. I've done no updates related to my OS (latest version for Mac of Mojave) or Illustrator.
3 votes -
Freeze on First File Opened if it has Missing Fonts
Illustrator CC version 22.1
OS: Windows 10 Pro, version 18031) Launch Illustrator
2) Open Ai file
3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may…
17 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
Please update Illustrator to version 23.0.3, we have fixed this issue in this version.
Thanks & Regards,
Raghuveer Singh -
Please bring the basic brush back.
Please can you bring back basic brush where I can draw from the scratch without using the rounded paint brush? I used to to be able to do that.
1 vote -
2 votes
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Intermittent SVG Text Export Bug
Intermittent SVG Text Export Bug
In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.
The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).
This issue makes post-export parsing/processing difficult because you can't depend…
2 votes -
Pasted/Embedded Images are disappearing
- 22.0.1 on MacOS 10.13.3
- Illustrator closes either through my action or an unexpected crash
- I expect all of the embedded files I've been working with to display on the canvas
- A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
43 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator Team
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