Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7415 results found
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Artwork won't display on artboard, but in the layers panel, navigator etc.
AI 23.0.1 / MacOS 10.14.2
When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
In the layers panel or the navigator the correct content is displayed.
Also upon undocking the tab the correct content is displayed.
Only workaround I found so far is restarting AI.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Swatches off screen
Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!
1 voteRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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2019 AI GPU Preview Is Worse Than Before and Buggy
2019 AI GPU Preview Is Worse Than Before and Buggy
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't drag and drop or place png or jpeg files
macOS Mojave Version 10.14
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)Illustrator 23.0
I try to drag and drop or place png/jpeg files and nothing happens. When selecting and pasting an image an error message says 'Not enough memory to place file.' This never happened before updating to 23.0
4 votes -
Can't create bar charts with numbers larger than 2,147,483
When creating a chart with numbers larger than 2,147,483, the value axis will not render the number positions accurately.
2 votes -
Asks me to login to Creative Cloud when I try to "Find Fonts"
When I try to search for non-native fonts that I've downloaded after opening a file from a non-Adobe cloud program, it says I need to go to "Help" and log in to Creative CLoud. When I go to "Help", it says I'm already signed in. Restarting the program and trying again does not fix the problem.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Layer Hierarchy Glitch
I've stumbled onto a glitch which breaks my layer heirarchy when copying and pasting. I've outlined it in greater detail in the following thread. I've also attached the file where this occurs.
I've been able to reproduce these results when copying a layer which contains sub-layers with clipping masks. This problem persists even after the mask is removed, suggesting the layers remained glitched in some way after the fact. This is important because it means the glitch can potentially spread through your file as you work with no way of tracking it.
https://forums.adobe.com/message/10888142#10888142
Windows 10
Adobe Illustrator
23.0.11 vote -
SVG Export Distortion
I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
Additionally, many of the Adobe…4 votesIncreasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.
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Can't add gradients to fonts without outlining them first
Can't add gradients to fonts without outlining them first - used to be able to
Also, would love to put the stroke on the outside or inside of font before outlining - never been able to do thatI use Windows 10 home
1 vote -
Changing leading with scroll wheel bug
Character panel > Leading - when using the scroll wheel to change leading it auto jumps to max amount of 1285pt...very annoying
1 vote -
Illustrator does not remember general unit settings
Illustrator cc 2018 does not remember that i choose 'mm' for my general measurements and points for lines & type.
Please fix that urgently, it’s soul destroying stuff, I really require it to work correctly as I operate your software with one hand & i need to jump things in & out of place & require the software to remember my settings!1 vote -
Mad Color (Colour)
Colours are altered opening older files. The colour (color) settings are completely wrong—the idropper doesn't select properly. I tried to do a screen grab to get a sample from it but all the colours fade. The screen grab brought into illustrator then screen grabbed again fades all the colours again!!!! This doesn't happen if I screen grab anywhere else.
2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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2 votes
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Custom paper size in print dialog box is grayed out
I am using Windows 10 with Adobe Illustrator CC 22.1 64 bit. I need to print on 11.5 x 11 paper. I can't choose Custom or enter in paper dimensions. Those options are grayed out.
6 votes -
Switching application windows causes window to resize off screen
I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?
4 votes -
Control and Toolbar
Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Eyedropper, bounding box, shortcuts don't work, Text tool messed up...
Illustrator CC 23.0.2 - Mac Mojave
1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.
2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Rectángulo
En la ultima versión 23.0.2 la herramienta rectángulo no hace perfectos los trazos, estos sufren un desplazamiento en alguna de los 2 ejes
1 vote -
Can't use 'Export As" as an action to export jpg
I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available
2 votes -
Scrolling is not smooth anymore
The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?
I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).
3 votes
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