8370 results found

1. Illustrator freeze after navigating through opened files

   When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...

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   Request to Contact Support  ·  4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Saving Process

   I recently updated my Illustrator, and I've encountered a new error. When I try to save my project, the saving process won't complete, and there are no options to cancel it. Also, it is not shown on the tasks panel. I have to open a new document and save that as a new file. After a few rounds of saving, the problem occurs again, and I have to force stop the app to prevent further issues with recovered documents.

   I would greatly appreciate your help in solving this problem. Thank you.

   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Text captions in the Stroke popup panel in the Chinese build are missing

   Stroke panel text missing

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. SVG files open altered

   My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.

   Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside of Illustrator and asks if I would like to continue. I never open files in other programs which change them in any way. The only programs I use Illustrator files in is occasionally Photoshop, or when I upload them to be used with my 3D printer. I can open a brand new file, work on it, save it, work on it some more, not even leave the program, hit save, and get the message about it being modified elsewhere.

   My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.

   Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside… more

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. The font with a name which has ampersand symbol cause wrong with exported SVG file

   If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
   For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
   Thanks.

   Ai Version 29.6.1.9
   System: Windows 11 24H2

   If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
   For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
   Thanks.

   Ai Version 29.6.1.9… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Properties Panel Content Missing in Illustrator v29.3

   Description of the Issue:

   After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

   I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

   System Information:

   • Operating System: macOS 15.3.1
   • Adobe Illustrator Version: v29.3

   Steps to Reproduce:

   • Upgrade to Illustrator v29.3.
   • Open an existing file or create a new one.
   • Select an object (e.g., a rectangle) and check the Properties panel.
   • Notice that the panel does not display the full options as it did in v29.2.1.

   Expected Behavior:

   The Properties panel should display all relevant options for the selected object, as it did in v29.2.1.

   Actual Behavior:

   The Properties panel only shows limited options (e.g., "Rectangle" and "Quick Actions") and does not display the full range of properties for the selected object.

   Request for Assistance:

   Please investigate and address this issue in a future update. If a workaround is available, I would appreciate guidance on how to resolve this while using v29.3.

   Description of the Issue:

   After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

   I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

   System Information:

   • Operating System: macOS 15.3.1
   • Adobe Illustrator Version: v29.3

   Steps to Reproduce:

   • Upgrade to Illustrator v29.3.
   • Open… more

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   6 votes

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   5 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is expected to be fixed in the latest Pre-release build 29.4.0.130. If this fix is going to be stable enough, it’d can be pushed into the next GA build.

7. Dimensions of newly created objects have numerous decimal places and don’t get adjusted afterwards

   1. After leaving the computer on for a week with software running in the background, when trying to draw a new rectangle, the dimensions will show numerous decimal places. Moreover, when attempting to adjust the dimensions afterward, the values will jump erratically.

   2. The background backup process of the software occupies main operational resources, resulting in lag.

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   Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Swatch Info renders a saved tint as yet another copy of the main global color

   The feature doesn't work correctly with tints for global colors.
   When a new tint of a global color is saved into Swatches, it gets displayed as an un-tinted one by Swatch Info, as the image shows.

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   7 votes

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Color blindness proof preview kills GPU, requiring restart

   Steps to recreate:
   Create a new document. Proof setup > Color Blindness (any type) > Proof Colors. Zoom in or out. The screen flashes and GPU preview if now off. It can not be re-enabled even if you disable Proof Colors. Restarting illustrator is required to get back GPU preview.

   System: Apple M1 Pro

   1 vote

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in Beta 30.6.0.75.

   Please try to update and check if the behavior is better.

10. Export As does not respect Large Canvas scale (Illustrator 29.2.1)

    If you are in a "large canvas" document, when using the "Export As" menu to export PNG(s), the resulting files are 1/10th the dimensions they should be. For example, if I have 100" x 100" artboards and export them at 72dpi, the resulting images should be 7200x7200 pixels, but they are only 720x720 (but still at 72dpi). This happens with "Use Artboards" checked or unchecked, and only seems to affect PNG export and not other file types.

    I'm not sure what version this first appeared in, but I know that previous versions of Illustrator behaved correctly.

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    7 votes

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    Resolved (Comments Open)  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Adobe illustrator hangs up/not responding whenever the application is closed

    Whenever my adobe illustrator application is closed the hangs up for 5-10 seconds and enters "not responding" in windows before closing. This happens whether or not a file is open and has been replicated across user profiles in windows. Previous tickets with support for this issue are : ADB-39790766-X5M6, ADB-40236629-R6J6, and ADB-40751699-T0T2. I have uploaded logs from the adobe log collection tool under the following name: AdobeLogs20250711062022_057-win-GS.zxp and have a local copy as well if it is needed (unable to attach here).

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Expected to be fixed in Beta 30.6.0.27.

    If possible, please update and verify if the issue is truly gone.

12. Type on path doesn't slide smoothly anymore.

    Type on path doesn't slide smoothly anymore.

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    11 votes

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    Completed (Comments Open)  ·  7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Preview issues with Home recent files and Placed files not properly showing all artwork.

    Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.

    1 vote

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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14. Mouse cursor disappears on Windows 11 Insider Preview

    I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.

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    43 votes

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    55 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We confirm that these issues have been found fixed in Windows Insider update 26085.1. Please upgrade your Windows to this version or above.

15. Variables Panel columns don't resize

    Variables Panel interface columns don't move in case variables names are long. This is a problem that is still not fixed. I know that it worked in old version of illustrator CS2 and CS3 you can modify the columns in de the panel interface so you can read all variables names better. Today we need to restrict the text length of the variables names so we can read in de panel interface. This is not an ideal alternative. Can you please fix this so that the panel works again like Illustrator CS3 ?

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    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. 特定のテキスト状態のファイルを開くと旧バージョンで保存されたファイルと誤検知される

    Windows11（macOSでも発生すると思われる）
    Illustrator ver.29.0

    再現手順
    １．新規ドキュメントを作成し文字ツールでポイントテキストを入力する。
    ２．１行目を36pt、２行目を10ptで指定する。
    ３．Illustrator2020形式でファイルを保存して閉じる。
    ４．保存したファイルを開くと「このファイルには旧バージョンのIllustratorで作成されたテキストが含まれます……」のダイアログが表示される。変更を確認しても文字のずれなどは見受けられない。

    期待する結果
    ver.29で保存したドキュメントを開く時にダイアログが表示されない。

    実際の結果
    特定のテキスト構成にて旧バージョンで作成されたドキュメントと正確でないダイアログが表示される。
    おそらく誤検知だと思われます。

    以下のコミュニティ投稿もご覧ください。
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/illustrator-2025%E3%81%AE%E3%83%86%E3%82%AD%E3%82%B9%E3%83%88%E3%82%A8%E3%83%B3%E3%82%B8%E3%83%B3%E3%81%AE%E3%83%90%E3%82%B0/td-p/14943654?profile.language=ja

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    19 votes

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    Resolved (Comments Open)  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Export As in an action does not save parameters but uses ones from the latest export instead

    When you record 'Export As...' as an action, and use PNG format, the parameters (resolution, anti-aliasing type, background color) are not saved in the action, but are instead just picked up from the last used export.

    Is this not a big problem?
    Aren't actions supposed to be self-contained?
    If one toggles on the 'dialog' icon in the Actions panel (to let us pick settings on the fly), then it's no different from just choosing the Export As... menu item, so what's the point of the action?

    Tested with Win 2024

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    9 votes

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    2 comments  ·  Actions  ·  Delete…  ·  Admin →
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18. The entire document fails due to the use of area text linked to different pages. Text is lost, the file freezes, won't save, or is stuck

    Mi computador es un MacBook Pro 2022 - Chip Apple M2 - MacOs Sequoia 15.5, pensaba que era un error del Mac por lo que formatee el computador y volví a instalar la suite de adobe, pero no, el error sigue, fue a partir de la actualización hecha después del sábado 28 de Junio. Desde allí el ilustrator presenta diferentes errores que detallaré a continuación:
    1. Para abrir un documento luego de haber trabajado en otro, se queda pensando diciendo que esta leyendo el documento y no lo abre, allí se bloquea y tengo que reiniciar el programa (adjunto pantallazo).
    2. Si logro que abra, genera errores con el texto de área, si está enlazado peor, si muevo el cuadro de área del texto me salta una alerta de error PRAM (adjunté captura). Y luego, desaparecen los puntos de movimiento del cuadro de área y ya no puedo editarlo para nada.
    3. Si quiero guardar el archivo, igualmente, se queda pensando, dice que lo hará en segundo plano pero no pasa nada, se queda ahí sin quitar el cuadro de guardado y si lo doy a la tecla ESC, deja de guardar y no permite guardar nada, ni exportar, ni nada.

    He probado con diferentes archivos y pasa igual.

    Esto me ha traído ya suficientes problemas a nivel laboral donde se usa Ilustrator para crear estos documentos.

    Por favor, ¿qué solución le pueden dar a esto? Está fallando demasiado.

    Mi computador es un MacBook Pro 2022 - Chip Apple M2 - MacOs Sequoia 15.5, pensaba que era un error del Mac por lo que formatee el computador y volví a instalar la suite de adobe, pero no, el error sigue, fue a partir de la actualización hecha después del sábado 28 de Junio. Desde allí el ilustrator presenta diferentes errores que detallaré a continuación:
    1. Para abrir un documento luego de haber trabajado en otro, se queda pensando diciendo que esta leyendo el documento y no lo abre, allí se bloquea y tengo que reiniciar el programa (adjunto pantallazo).… more

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    2 votes

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    Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Include SVG code is not working

    I used to be able to copy and paste from Illustrator into Figma without any issues. Then, vector icons started getting pasted as images. After contacting Figma support I was told I need to check the Include SVG code in the Settings - Slipboard handing panel. It worked for a few weeks and as of today it stopped working even though the box is checked.

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    1 vote

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    Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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20. "Kinsoku" / Punctuation Squeeze doesn't work

    When Chinese and Western text are mixed, enabling the head and tail avoidance function does not work

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    9 votes

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    10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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