8371 results found

1. Collecting for Export marks document as edited

   Select 'Export as Resource' and the document will become 'Edited'
   Illustrator 29.0.1

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Contextual Task Bar and Help Bar don’t have hotkeys and these can’t be assigned

   When I check Keyboard Shortcuts, Menu Commands, Window, I can find Control, Properties... but not Contextual Task Bar or Help Bar. So we can’t assign hotkeys for these and call these from keyboard when needed.
   Seems like someone forgot to include these slots for customization. Please expose these.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. 3D Materials Panel Causes Much Longer Document Load Times

   Regarding the 3D Effects Panel in Illustrator, it seems to take nearly 20 seconds when launching a new document if in the previous session the Panel was active. If the 3D Effects panel was not active, then the document loads much faster. It would be great to have Illustrator handle the load time better.

   I'm using Illustrator version 29.2.1 in MacOS WITH Sequoia 15.2 on an M4 Pro 48GB RAM.

   2 votes

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   8 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Embedded font previews get substituted when pasted as a vector smart object in Photoshop

   In some case, when opening the files, the app does not inform there are missing fonts. They're still displayed like the font is already installed in system. When I copy and paste into Photoshop (as vector smart object), the text is replaced by other fonts automatically without any announcement.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. The blue "new feature" dot on the Pencil tool isn't going away in a secondary toolbar.

   I have a tiny little toolbar that is nothing but the Draw Above/Below/Inside indicator and the current tool. It'd just be the Draw Location widget but apparently you have to show the current tool in every toolbar. A lot of the time I work with the main toolbar off and just this up.

   Switching to another tool and back doesn't clear the blue dot, even though I've checked the Pencil's settings and seen the new options, and the dot's vanished from the main toolbar.

   The blue dot does go away if I close and restart Illustrator so it's not like this is a major bug but it just makes me feel itchy.

   I have a tiny little toolbar that is nothing but the Draw Above/Below/Inside indicator and the current tool. It'd just be the Draw Location widget but apparently you have to show the current tool in every toolbar. A lot of the time I work with the main toolbar off and just this up.

   Switching to another tool and back doesn't clear the blue dot, even though I've checked the Pencil's settings and seen the new options, and the dot's vanished from the main toolbar.

   The blue dot does go away if I close and restart Illustrator so it's not like… more

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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6. Curvature tool does some funkiness when clicking on a point of a different object

   Curvature behaves weird when you click on another object (related to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44830828--corner-anchor-points-become-smooth-when-joining).
   But I'm not trying to join the objects, just click on it. It works fine if you click on the path of the second object, but if you click where an anchor point is it joins the two objects together at the point you click and the first anchor point of what you clicked off of. It also deletes all corner points of the object you clicked on.

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. About the Pencil Tool and Image Tracing in version 2025

   The accuracy of the path conversion for the pencil tool has decreased in version 2025. Even if I change the settings to fine, it is converted to a coarse path, and I cannot express the details like in previous versions. Please improve it as soon as possible.
   A similar problem happened with Image Tracing: https://illustrator.uservoice.com/forums/601447/suggestions/51608315

   9 votes

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   12 comments  ·  Tools  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue with Pencil (and Brush) is addressed with a 29.0.1 Hot Fix Update

8. Fonts not showing after update to 29.8

   Intermittent issue there are only a handful of basic fonts avaible to choose from (myriad, arial and a couple others) where as I have thousands installed.
   Have downgraded to previous veriosn of illustrator for now (29.7.1) and it works again fine

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   Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. I can't use and control the mouse
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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.

10. I can't see any shapes I have created inside and outside the artboard, even when I have not selected any preview options

    I am not able to see any shapes, I created inside and outside the artboard. I made sure that none of the preview options are selected, still after zooming in and out whole shapes are disappearing from the illustrator software.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Illustrator sometimes reports the font is not installed but then finds it on its own

    Boa tarde, há uns dias abri um documento que dizia que o tipo de letra estava ausente e hoje ao abrir dizia que já tinha o tipo de letra utilizado naquele texto. Sendo que não instalei a fonte nem passei nenhuma ficheiro da mesma de um pc para o outro, podem dizer-me se isto é normal ou se há algum bug no vosso programa?

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    Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

    Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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    Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. Quit making fonts unavailable (Neuropol)

    Almost every time that I open my menus and logos the fonts that I use are no longer available. I used the same Neuropol font for my menus and logos for 14 years before going to the cloud-based software. Since going to cloud based software I have had to resolve the missing Neuropol font to a slightly different variation at least 4 or 5 times. Not only is it annoying and time consuming, it is causing inconsistencies in my brand, and with this current update, it does not work at all.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Unidentified dash / gap values get shown as zeroes

    Make a simple test (as demonstrated in the attached GIF).
    Make sure you test this after relaunching Illustrator.
    Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.

    A. Create a new document based on Web document profile
    B. Create a simple rectangle
    C. In the Stroke panel enable Dashed Line option

    The first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.

    D. Now create a document using Print profile
    E. Create a rectangle
    F. Enable Dashed Line once more

    Looks the same, right?

    J. Go to Preferences again and change the General units to Millimeters.

    Look at the dash-gaps values — for some reason all values but one are now zeros!
    While it might SEEM like 'whatever', it’s actually not, and this bug was not present in CS6.

    K. Here’s why it’s a problem. Create a duplicate of this rectangle and tab through all the dash and gap fields in the Stroke panel, confirming these zeroes for real.

    Now you have a rectangle with the same exact values Ai had before, but it looks completely solid!
    And if you select the original one — it suddenly has only the first value dash set, and not all of them.

    So Ai just lies.
    For some reason when units get toggled (and it’s common when you work in both media at the same time), Ai puts 'zeroes' — but it doesn’t mean 'undefined'. This was working fine in older versions (I checked CS6).

    This causes us to believe the dash settings are not what they are.
    And while it seems like rare occurrence — no, it happens regularly, and it sucks.

    Please fix it.

    Make a simple test (as demonstrated in the attached GIF).
    Make sure you test this after relaunching Illustrator.
    Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.

    A. Create a new document based on Web document profile
    B. Create a simple rectangle
    C. In the Stroke panel enable Dashed Line option

    The first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.

    D.… more

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    12 votes

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems like it was fixed in both PreRelease build 30.5.0.160 and Beta build 30.6.0.27. The values are no longer forced to be zeroes, and only the first input gets the default value, as expected.

    Please update and test if it works as it should.

15. 縦中横の設定が機能していない

    縦書きの行の中で縦中横の設定を変更しても反映されません。
    （Illustrator Ver.29.1)

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    6 votes

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    Resolved (Comments Open)  ·  10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

    The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

    Steps to reproduce:

    On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

    Create a new document with a large artboard (52x300).

    Add some content.

    Save the file as a native .ai file (Illustrator 2026 default format).

    Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

    Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

    For comparison:

    From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

    Open the PDF in Onyx or Acrobat and check the size.

    Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

    Expected result:

    The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

    The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

    Actual result:

    Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

    The same artwork:

    Opens at the correct scale as a PDF exported from Illustrator 2026.

    Opens at the correct scale when saved as .ai from Illustrator 2025.

    So the incorrect scaling appears specific to 2026 .ai files + large artboards.

    Scope / notes:

    Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

    Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

    The common factor is Illustrator 30.0 (2026) + large artboard .ai.

    PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

    I would upload example files, but .ai files are apparently an invalid file type to upload here.

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.

17. Crash when minimised on file open

    When AI is minimised in Dock (latest MacOS), using right-click File, Open with in Finder causes AI to crash with no dialog. The AI window briefly opens before crash. AI v. 29.6.1

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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18. Objects invisible after leaving Isolation Mode

    After making changes in Isolation Mode the objects become invisible until I move it. This has been happening to me in many different files.

    Apple iMac M1 Sequoia 15.3.2 (24D81)
    Illustrator 29.4

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    5 votes

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    1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team says it’s fixed in Prerelease build 29.6.191.

    The fix is now scheduled to be pushed into the upcoming general release. If you are a part of the PR program, please check if it works.

19. There is a delay and lag when copying in Adobe Illustrator 2025 29.5.141

    When using Adobe Illustrator 2025, there is a delay and lag when copying. When performing a Ctrl+C copy of graphics or text, or when manually dragging, there is a delay and lag in the response, and the copy does not appear immediately. If a zoom operation is performed during a Ctrl+C copy, the delay and lag become even more pronounced.

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    Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Generative AI patterns not lining up

    When generating a pattern, the edges do not line up. It does not actually generate a usable seamless pattern.

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    3 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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