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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. "Select a File Format to open file"

    Multiple Illustrator files with vector polygons and linework from ArcGIS Pro are no longer opening properly and are instead prompting: "Select a File Format to open file" with "Text" or "ArcGIS - Adobe Illustrator" as options. Selecting either option opens an empty, blank file. How can I continue editing the original Illustrator files?

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  2. Brush palette inconsistent with Direct Selection Tool

    I select a path drawn with the brush tool using Direct Select then click another brush. Sometimes the brush is applied to the path, sometimes it isn't, although the brush is shown to have changed as expected in the brush palette.

    If the brush is not applied as described, when I deselect the path and select it again it reverts to showing the original brush.

    I'm sure this has happened since the latest update (28.1, 64 bit, Win 10). I work with brush tool a lot and this is introducing a lot of irritation and wasted time to my projects.

    1 vote
    4 comments  ·  Brushes  ·  Admin →
    How important is this to you?

  3. Group Selection and Selection Tool move individual points and handles

    When using the Group selection tool, I highlight an object by clicking it and then try and move it. Rather than moving the object highlighted, the tool selects a single point - grabs it - and I move that single point instead. This often leads to a crash of the application.

    17 votes
    10 comments  ·  Tools  ·  Admin →
    How important is this to you?
    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The solution to this problem is to disable the dedicated 'Show handles when multiple anchors are selected' option in Preferences > Selection & Anchor Display. 

    Usually it is off by default and does not interfere.

    However, when it’s enabled, Illustrator displays all handles for all selected art when Group Selection tool is used, and it can lead to accidental handle changes when moving the art.

    If you have it disabled but still have problems — please comment back.

  4. Multipage PDF opens with incorrectly scaled links

    I open all pages of a booklet PDF booklet (pages of the same size) with a setting "Import PDF pages as links for optimal performance". The opened file seems to look good and all the pages of a booklet display correctly. That's until I save and reopen the file. After reopening, the links become scaled randomly. The same happens after Rearrange All Artboards command. This bug messes up the results of Illustrator imposition extensions too.
    The problem appears to be in Illustrator 28. Older version of 27 does not have this bug.
    I am using Mac OS Sonoma Version 14.4.1…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  5. Bug generating previews when saving multiple artboards

    When saving AI and EPS files using artboards, file previews (thumbnails) are not generated. All files display the preview of the original file. To rectify this, it is necessary to open and overwrite the files.

    4 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  6. Dimension Tool Options dialog always uses points for Offset and Extension fields, even though document units differ

    Dimension Tool Options respect my chosen Type and Stroke units, but ignore General units, when I open Options dialog or Properties.

    If I choose, say, millimeters for my document, I want to define offsets end extensions in millimeters as well, not points.

    Does not help if I set these in Document Setup as well.
    Please make these consistent!

    6 votes
    0 comments  ·  Tools  ·  Admin →
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  7. Partage d'écran: «conversion des éléments déplacés au format EPS»

    Lorsque j'utilise Illustrator avec le partage d'écran, déplacer une image et très compliqué.
    Lors du déplacement d'une image, le pop-up « conversion des éléments déplacés au format EPS » apparaît plusieurs fois. Très souvent lors du déplacement d'une image, la connexion au Partage d’écran se coupe et il faut attendre un certain temps avant que la connexion ou Partage d’écran se fasse de nouveau.
    Tous les autres logiciels de la suite, Adobe Creative Cloud fonctionne parfaitement. Je ne rencontre ce problème qu'avec Illustrator.
    Illustrator est installé sur un Mac studio, 2023, avec une puce Apple, M2 Max et Sonoma 14.5
    L'ordinateur utilisé…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  8. Shortcut for "New from template" does not always work on the home screen

    Open a fresh instance of Illustrator 2024 mac, use the CMD+Shift+N shortcut to open the new from template window, close it and try again. Most often the shortcut does not work. This is also the case if the shortcut is used after closing a file and returning to the home screen.

    5 votes
    4 comments  ·  User Interface  ·  Admin →
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  9. Screen blinking bug

    Screen starting blink after opened a tab for some times, making some irritations our eyes, it is only in Mac OS

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. 对齐字形边界对编组的文字不起作用

    建议对齐字形边界--->点文本（区域文本）对编组的文字起作用。
    如视频：

    2 votes
    1 comment  ·  Align, Distribute  ·  Admin →
    How important is this to you?

  11. GPUパフォーマンスが設定できない

    Windows１１　Intel Core i７を使っています。
    突然アニメーションズームができなくなってしまいました。

    ・イラレを一度終了し、再度立ち上げる
    ・ＰＣの電源を一度落とし再度立ち上げる
    ・イラレ最新版（２０２４）をインストールする
    ・環境設定のパフォーマンスを設定する（そもそも「互換性のあるGPUは使えません」と出てきてクリックができなかった）
    ・NIVIDIA GPU最新版をダウンロードする（５５２．２２）
    ・イラレを一度すべてアンインストールし、インストールしなおす
    ・Adobe Bridgeのカラー設定を同期する設定にし直す

    等、検索で出たすべてのことを行ったのですがそれでも解決しません。いったいどうすればいいですか

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  12. Can't Link PDF

    Cannot link PDF into an AI file. When opening the file an Unknown error is detected. Help us investigate further....
    However opening Illustrator in a Intel based version on the M1 mac it will open without issue. However as this feature apparently is going to be removed it will cause major issues for me.
    This needs to be fixed.

    1 vote
    3 comments  ·  Images, Links  ·  Admin →
    How important is this to you?

  13. [Illustrator 27.9] Changing the Fill Color of All Objects Becomes Impossible After Using the Gradient Tool

    After I change the color of a gradient stop several times, changing the fill color of virtually all objects becomes impossible until I restart Illustrator.

    How to reproduce the bug:

    1) Create any object with a gradient fill.

    2) Keep changing the colors of the stops.

    3) Once changing the colors becomes impossible, create a new object in either the same or a new document and try to set its fill color.

    3 votes
    7 comments  ·  Gradients  ·  Admin →
    How important is this to you?

  14. 关于shaper

    两个问题，如图：

    2 votes
    3 comments  ·  Tools  ·  Admin →
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  15. Column graph rounding issue

    When using %00 template in graph design decimal figures are not rounded up/down correctly. Eg. Figure 4.9 should display as 5 but actually displays as 4
    See attached illustrator file.

    3 votes
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  16. Hilfe reagiert nicht, sowohl Lupe als auch Hilfe unter "Fenster" Mac OS Ventura 13.6.7., AI 28.5

    Die HilfeFunktion ist unzuverlässig.
    Manchmal reagiert sie, manchmal erst in einer zusätzlich neu erstellten Datei, manchmal nach dem Neustart von Illustrator und manchmal gar nicht.
    Das Entdecken-Fenster ist also nicht zugänglich.

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
    How important is this to you?

  17. 文字が消える時がある。

    イラストレーター28.1でテキストが意図せず消えることがある。ファイルを開き直すともどる。
    他にも勝手にCPUプレビューになる。
    本当に困っています。

    1 vote
    3 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  18. AI CC V 28.1 Windows 10 Extrusion (3D and materials) no more working for some objects

    I am no more able to complete the extrusion of a disc object for which I previously removed parts of it using the pathfinder substraction tool. Substraction is working well, but extrusion is not. Once started, the extrusion process does not complete. I had to revert to Illustrator 28.0 to make it work.

    1 vote
    5 comments  ·  Pathfinder and Compounds  ·  Admin →
    How important is this to you?

  19. Preview of the 3D cube in the Effect 3D (classic) dialog is garbled or missing

    When opening effect the preview is garbled.
    Rotating 3D cube, it is flashing or disappearing.
    Changing angles via keyboard has same bug.
    AI beta 28.4.32

    1 vote
    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?

  20. Using reflect or object - repeat causes stroke-only layers to misalign

    When attempting to mirror / repeat a stroke-based object, it reflext along the extremity of the stroke, not the shape path itself. This is insanely annoying when trying to work with strokes.

    The path itself is the part that should be mirrored and the stroke applied afterwards.

    It wouldn't be so bad if we could use snapping on the object > repeat > mirror but even that doesn't work and you have to eye-ball it. This makes for poor precision.

    2 votes
    1 comment  ·  Repeats  ·  Admin →
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