Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7711 results found
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Merge Swatches not working
Selecting 3 identical Swatches, and choosing 'Merge Swatches' should result in 1 Swatch that is applied to all objects that were colored by the 3 identical swatches.
But in Ai, the 3 Swatches remain,1 vote -
unwanted layer merge
Computer 1 creates a file with 4 layers (Print, reg marks, thru-cut, crease)
Computer 2 opens file and all layers have been merged onto 1 single layer. In fact the other layers don't even exist anymore. Also everything in the merged layer has a clipping mask over it?
Yet when computer 1 opens the file again all the layers are still there.Same versions of illustrator on computers 1 & 2.
1 vote -
Exporting svg file with preserve editing capabilities checked issue
I have a doc with multiple artboards. when I export the SVG file, I select the individual artboard and export like usual, but recently it's been exporting the entire doc, with all the other artboards as well. even previewing doesn't show all of the boards, I can only tell when I open the SVG file back up or look at the file size.
1 vote -
Can't import complex file into new layout - Unknown error
Hello, we can't import complex file inside Illustrator since we switched to Mac Studio M1. Is there any incompatibility with the hardware ? The same setup (OS + AI version) works on Intel based Macs.
Setup : Mac os Ventura 13.4 - Mac Studio Apple M1 Max - Illustrator 27.6 (doesn't work on older version either)
1 vote -
Upgrade 25.4.6 Not export dxf
Upgrade 25.4.6 Not export dxf
MacoS 10.14.634 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
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Inconsistent units
This has been a bug for a long time. Can we have consistent units shown throughout the palettes? Preference is set to mm but palettes show px.
13 votes -
AI2023 can't open the PDF files exported from Packmage
Hello, I have been using Packmage CAD to generate PDF vector graphics (which only contain vector information, including layer information from AI files), and have always been able to open and edit them in AI, even in Illustrator v26.5.3. However, the latest version of Illustrator 2023 is giving me an error. Could you please help me fix AI2023 or make it compatible with the old version of PDF?
1 vote -
Opentype-SVG no longer rendered correctly in 2023
I have some Opentype-SVG fonts that render correctly in MacOS with Pages/Number/Keynote, MS Word/Excel/Powerpoint, in Chrome, and LibreOffice (Mac/Linux). That's several font rendering engines.
In Illustrator 2023, however, they were rendered stretched horizontally (as if the SVG occupy the full space ignoring side-bearings). The spacing issues is even worse for SVG glyphs with standard ligatures --- the SVG occupies only the space of one character.
I have used OT-SVG fonts in Illustrator before, and I don't recall seeing strange behaviour like this. Could this please be fixed?
1 vote -
Changing file name while file is open provides no contextual response in cloud.
Windows 11 Pro
22H2 - Build: 22621.1992
Experience Pack: Windows Feature Experience Pack 1000.22644.1000.0Illustrator V. 27.7
While In illustrator I realised I saved two iterations of the same name (I had intended to overwrite the previous cloud saved file but instead if added (1) to the name.
In the home area I clicked my files and proceeded to change the name, hitting enter did nothing, hitting the enter on the d-pad did nothing. Clicking away did nothing. I had an epiphany and realised it was because I had the file open i couldn't change the name.
However, this didn't…
2 votes -
livecorners selecting multiple shapes in Windows
You need to click Ctrl to use live corners for both shapes
1 vote -
issue on sharing click, the preview always cuted on mobile from the right side of the screen
issue on sharing click, the preview always cuted on mobile from the right side of the screen
1 vote -
Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document
I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than…
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Screen Shot 2022-08-18 at 4.01.11 PM.png 605 KB -
bug cores AI_2.png 175 KB -
bug cores AI.png 96 KB -
imagem_2022-07-25_111510619.png 857 KB -
Screen Shot 2022-07-19 at 11.38.32 AM.png 1535 KB -
bug ai.png 140 KB -
Screenshot 2022-06-14 at 12.08.41 PM.png 92 KB -
AdobeScreenShot_05272022_AfterOpening.png 393 KB -
AdobeScreenShot_05272022_InPreview.png 64 KB -
AdobeScreenShot_05272022.png 501 KB
23 votesI am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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1 vote
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Find/Replace Fonts hangs/spins/beach balls when try to replace with system font
Find/Replace Fonts hangs/spins/beach balls when trying to replace missing font with system font. This also happens when trying to viewing any of the local system fonts. Can only force quit Illustrator and cannot replace the missing font. If you open the NHS Spring VG 2023 Quarter Page Ad.pdf file in Illustrator and try to substitute the font with the Adobe Font GarageGothic it is not possible. - macOS Monterey Version 12.5.1 Apple M1 chip with Adobe Illustrator 2023 version 27..1.1
2 votes -
Image Trace API is broken
Please watch the video attached.
1. Rename the attached .txt. file to .js (UserVoice does not allow to attach scripts directly)
2. Select a raster image in Illustrator and try to run the script the way it’s shown in the video, with line 11 and 12 commented, mutually exclusiveWith TRACINGFULLCOLOR on it is expected to have the 'Palette' dropdown switch to Full Tone, but it gets set to Limited.
On the contrary, TRACINGLIMITEDCOLOR should give Limited for 'Palette', but it gives Automatic.
These are obviously swapped.
Also notice how all advanced options become 50%.
23 votes -
PNG import broken
Illustrator 25.4.8. (on macOS 10.14.6) can't import PNG files any more. For PNG files that have already been placed in previous versions, Illustrator reports a broken link and doesn't allow to relink. (PNG import worked fine in the previous version of Illustrator.)
11 votesIf this issue still happens for you, please share a PNG image that Ai fail to place. You can do this directly in the comment or send it over to sharewithai@adobe.com if you are not allowed to share it publicly.
There is a separate report on failing specifically with 1-bit PNGs you can upvote also, if it’s your case.
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Using Color Guide causes Illustrator to crash
When selecting a harmony rule in the "Color Guide" window Illustrator crashes time and time again. I'm running Illustrator v.27.4.1 on an M1 running Ventura 13.2
1 vote -
All menu item shortcuts are grayed out
Illustrator 2023, v27.7
MacOS Ventura 13.2.1
Wacom intuos pro
Apple Magic Mouseat some point, all the shortcut menu items became grayed out...I can USE the actual shortcuts like CTRL+X and CTRL+V
i can select the commands in the menu and get them to work...but it's weird... not sure if it is associated with other weird behaviors like not being able to select and move an object?1 vote -
The layers of my project have disappeared
The fact is that I was working and when performing an action, all the layers of my workbench were deleted. Neither cntl + Z, nor file recovery, nor the files in data to recover a past version help me.
1 vote -
Area Type Options: Align is mislabeled. Should say "vertical", not "horizontal"
This UI option is mislabeled. It controls the vertical alignment of the text in a frame, not the horizontal alignment.
18 votes
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