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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

    macOS 14.1.1 MacBook Pro 2019 eGPU使用
    28.0 発生
    27.9 発生しない

    問題の発生
    ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

    問題の再現性
    「外部GPUを優先」時に発生、チェックを外すと起きない。

    アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  2. GPU Compatibility Issue

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:

    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

    …
    1 vote
    1 comment  ·  Performance  ·  Admin →
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  3. Fail to export. Transparency: Other options?

    Illustrator fails to export artwork correctly when "Other Options" showing under Opacity in Appearance palette. This artwork was created via legacy 3d extrude. It was also 'pathfindered' and 'eyedroppered,' the latter with Appearance checked.

    Attaching screenshots showing state of palettes and result in legacy Save for Web dialog. Same result in Export for Screens. Also attaching source file.

    1 vote
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  4. can't create a new file in Illustrator

    It crashed once and since then it won't let me create new files (even after reinstall)

    1 vote
    5 comments  ·  Actions  ·  Admin →
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  5. SVG embedded images not showing up in 2023 version

    I am having an issue with reopening an already-saved .svg file, with an embedded image in the file. The image is not showing up when I re-open it in Illustrator 2023. This has me thinking that I did not save the svg correctly - choosing for the image within the svg to be embedded - when I go to File<Save As<SVG. But when I go to check the same file in Illustrator 2022 or in Inkscape, the embedded image is in fact there.
    So this makes me think this is an Illustrator 2023 bug?

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  6. Pencil drawing tool expanded menu doesn't work on Mac desktop Version 28.0

    Correct problem with the pencil tool.

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  7. The "Placement options" in the document have been replaced with the computer's final settings

    I placed an 'img-1.ai' picture in Document-A with the placement option set to Bounding Box.
    After saving and closing it, I created a new document, Document-B.
    In Document-B, I placed the 'img-2.ai' picture with the placement option set to Bleed.
    After saving and closing Document-B, I reopened Document-A.
    The placement option for 'img-1.ai' had changed to Bleed.

    Why does the placement option not follow the document but instead follows the last-used setting?
    If I send the document to the client, they will see the incorrect layout.

    2 votes
    0 comments  ·  Images, Links  ·  Admin →
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  8. テキストコピー&ペースト時に、書式がコピーされない

    〜環境〜
    M1 Mac mini
    macOS Ventura（ver13.4.1）
    Adobe Illustrator 2023（27.7）

    書式ありのテキストをコピー・ペーストすると、
    その書式が継承されない。
    今日までは特に問題なかったが、今気づいた次第です。
    同様の現象を解消された方がいらっしゃったら、
    解決方法を教えていただければ幸いです。

    ちなみに、
    １）環境設定＞クリップボードの処理にある、
    　　『ペースト時：書式なしでテキストをペースト』の
    　　チェックボックスは、チェックを入れていない。
    ２）環境設定リセットを行うも変化なし
    ３）Mac本体再起動しても変化なし
    ４）Illustrator字体再起動しても変化なし

    2 votes
    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. Deleting points/segments causes Illustrator to crash.

    Every time I start deleting segments, when I get to the last point and try to delete - my illustrator always freezes and then crashes after minutes of waiting for it to respond again.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  10. impossible to create vertical guide from rulers, no problem with horizontal ones

    1 vote
    2 comments  ·  Other...  ·  Admin →
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  11. HEX References don't copy first time when you click on them!

    It's a new bug. But every time I click on the HEX panel in the Color palette, and press 'CMD+C' to copy, it deselects it the first time I do it, so every time I have to do it again. IT'S INFURIATINGLY TIME-WASTING.

    A similar thing happens in Photoshop, when you click on the 'Opacity' in the top of the layer palette. When you clicked on the word 'Opacity' it used to highlight the percentage so you could type your own, or 'Shift+down-arrow or 'Shift+up-arrow' to increase or decrease the opacity, or just type your own in. This doesn't happen…

    2 votes
    3 comments  ·  User Interface  ·  Admin →
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  12. 直線ツールで線を描画してから、線の色をコード入力すると白になる

    （１）塗りと線の色指定をともに「なし」の状態にする。
    （２）直線ツールで線を描画する。
    （３）（２）の描画後（線が選択された状態で）線の色のメニューをダブルクリックすると、「カラーピッカー」のメニューが表示される。
    （４）（３）で表示されたカラーピッカーの色コード（＃）の箇所に、黒のコード「000000」を手入力すると、線が黒にならずに「FFFFFF」の白になってしまう。

    3 votes
    2 comments  ·  Tools  ·  Admin →
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  13. Artboards are deleted after I close the program

    I was working on a project with multiple artboards. I closed and reopened the program and all the artboards except the second one were deleted and the second artboard became "Artboard 1".
    I tried it multiple times and this happens everytime.

    I'm on windows and version 27.9

    1 vote
    3 comments  ·  Documents and Artboards  ·  Admin →
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  14. After turning off overprint preview from a illustrator PDF file, edges of file are shown in a different area of the artboard, not on image

    After turning off overprint preview from a illustrator PDF file, edges of image/artwork are shown in a different area of the artboard.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Can't manually enter values within the Properties toolbar

    When I go to edit a value in the properties bar (for example, angle or stroke size), nothing appears when I type. This problem doesn't exist after reloading Ai but starts occurring shortly after working with the program. The values are still editable using cursors, but make design work very difficult since I can't simply type the angle, width, stroke size, etc.. that I want.

    1 vote
    1 comment  ·  Properties Panel  ·  Admin →
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  16. Window keeps resizing

    The window keeps resizing. I use Spectacle (a simple window resize tool that works with every other program). It's very handy to have shortcuts to move windows around like PCs do, but Mac doesn't support by default.

    Now when I do certain actions, the window shrinks back down to less than full size. It's very annoying and never used to happen. Please fix!

    1 vote
    2 comments  ·  User Interface  ·  Admin →
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  17. Can't open file / The account you signed in with doesn't have access to this file

    "Contact the owner for more info"... But I am on the owner of the file!
    People with whom I shared for Edit can also not access.
    I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!

    Can someone help!
    Much appreciated :-)

    Regards,

    Vh.

    1 vote
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  18. CC 2022 v.26.5.3以前で合成フォントを使用したAIファイルがCC 2023 v27.5で開きません

    OS: Windows11 Pro 22H2
    アプリのバージョン: Illustrator CC 2023 ver.27.5

    問題が発生したときに実行していた手順:
    Illustrator CC 2022 ver.26.5.3以前に合成フォントを使用して保存したAIファイルをIllustrator CC 2023 v27.5で開こうとしました。

    想定していた結果:
    過去に合成フォントを使用して保存したAIファイルが最新の環境でも問題なく開く状態

    実際の結果:
    ウィンドウのタイトルバーに「応答なし」と表示され、アプリケーションがフリーズするため、AIファイルを開くことができません。
    Adobe Illustrator 26 Settingsフォルダから27 Settingsフォルダへ合成フォントを移植しましたが、改善しませんでした。

    2 votes
    7 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. 100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?

    This is marked ad fixed in older bug reports, but it is still an issue in 2023.
    When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

    1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

    2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

    3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

    So currently, the only way for me to actually see the…

    2 votes
    5 comments  ·  Performance  ·  Admin →
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  20. Blend Tool Not Distributing Spaces Correctly

    When using the blend tool and selecting the "distance between" mode, it is messing up. If I want as many steps as is possible with 3./4" gap between them, I used to be able to select blend and apply distance and the gap would remain constant at 3/4" between pieces that blended. Now, the space is being changed each time which eliminates the utility of distance between. Please fix this, it's ruining the blend mode. If this is the way you are doing it, you need to add a Distance Bertween function that calculates a constant distance between graduating elements.…

    2 votes
    1 comment  ·  Blends  ·  Admin →
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